Hi,
Try the archgid-utility from http://developer.bmc.com.
This is from the readme-file:
Purpose:
The archgid program will let you change the internal ID of a form,
field, VUI, or group within the AR System. This allows the
synchronization of IDs for the same form across multiple servers or
Michael
I would seriously recommend reading the whitepaper on using a hardware load
balancer with ar system, it has some useful pointers on load balancer and ar
configurations and has some directions and instructions for server group
settings.
You should be able to get it form the support
I'm sorry, but I'm finding this almost offensive. Unicode was invented to
map a character to a byte representation. So when your product supports
unicode it most of the time means that you can enter any kind of character
in a field or whatever and that the system will do the right thing to store
I will be out of the office starting 2007-12-13 and will not return until
2007-12-17.
I will respond to your message when I return.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Ben Chernys
Ben Chernys
Senior Software Architect
Software Tool House Inc.
Thanks for all the responses everyone. I just grabbed that whitepaper and got
a lot of other good information as well. The list makes me happy :)
Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
From: Action Request System discussion
Hi,
Does anyone know how to increase the database timeout? I have some workflow
where there is one parent ticket and 1500 child tickets on the same form.
The resolution of the parent ticket must resolve all the associated child
tickets. I get the following error
ARERR [92] Timeout during
Ofcourse that does make sense! ExpertDesk has OLA's for tasks (any tasks,
being Change, Incident, Problem or Operations) since at least version 4
(we're heading for release 6.7). In our implementations, we turn things
around: if you don't need any OLA's (but most customers do), we define a
generic
At least someone agrees with me :-)
Now for the big one million dollar question is how in ITSM 7 to create OLAs
for Change Tasks using SLM.
Anyone out there done this?
Thank you!!!
On 12/13/07, Hugo Visser [EMAIL PROTECTED] wrote:
** Ofcourse that does make sense! ExpertDesk
What is so frustrating for me is that this feature is not supported by
Remedy.
I don't understand who someone can have Change and not use SLAs for Tasks.
Each Task(s) of Change have different timelines that they have to be done
within and I can't believe that most people don't track this to
Remember each thread defined (Fast, List, and Private) is a connection
to the database.
If you only have defined Fast (min 5, max 15); List (min 5, max 15) then
you are using more than 10 at the initial startup.
You would be using at least: Admin (1), Alert (1), Escalation (1), Fast
(5), List
I have our Development Mid Tier server (7.0.1 Patch 005, Windows 2003)
set to Definition Change Check Interval (Seconds) = 60 seconds and I
also have the Peform Check option checked, but when I make a change to
one of my forms, it does not update when I go into Mid Tier. It will
only update when
*** Oracle
NCHAR and NVARCHAR2 Datatypes
NCHAR and NVARCHAR2 are Unicode data types that store Unicode
character data. The character set of NCHAR and NVARCHAR2 datatypes can
only be either AL16UTF16 or UTF8 and is specified at database creation
time as the national character set. AL16UTF16 and
Depends on how you set up the server as well. The CMDB Reconciliation Engine
may be on its own queue as could the Assignment Engine. The Escalation queue
is new to 7.1, I think. Each of these could have a minimum number of threads
at startup.
Tally up the min column in the Server Ports and
Did anyone else reading the original thread think ... That has nothing to do
with Unicode. The error is that he was trying to save a value that didn't
exist in his menu of choices.
Fred
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Axton,
I'm not sure what you are saying, but when you install the AR System with
unicode checked in the installer on MSSQL, the created columns are already
of the nchar kind. So database wise it seems OK. I think the same is true
for an Oracle install. That's why I don't understand the bytes vs
So would you recommend at this point just flushing the cache all the
time? That wouldn't hurt anything would it?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Thursday, December 13, 2007 10:11 AM
Thanks for all the help - we are going to wipe it out and start from
scratch.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Wednesday, December 12, 2007 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help with new
Ann:
Just a couple of thoughts.
I'd start out by duplicating your your current production environment on your
new server -- this way all OS, DBE, ARS requirements for HD5.x will be met.
Then I'd upgrade the OS. Since you're not upgrading the DB, restore a copy of
your production database
Want to install the RDP and am getting the must have admin tool 6.0 or newer
installed error. I have a brand new download of RDP from BMC and have admin
tool 7.0.01 p5 installed.
Obviously there is a secret here or maybe needs more quarters?
Thank You,
Chris Doble
Mobile: 949-533-5346
I found this was the case on some of the 7.01 P#'s
Works better on ARS 7.1 (I know this does not help you at this point)
-- Just trying to comfort you, and let you know .. yes sometimes this is the
case.
Sorry.. did not find the fix.. or have time to locate it.
On Dec 13, 2007 9:48 AM, Kemes,
Dwayne:
My guess is that the report will end up on the Mid-Tier server somewhere, since
the Mid-Tier is the actual ARS client.
--Phil
- Original Message
From: Dwayne Martin [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, December 12, 2007 7:55:41 AM
Subject: Mid-Tier 6.3
On Thu, Dec 13, 2007 at 09:32:06AM -0500, T. Dee wrote:
**
At least someone agrees with me :-)
Now for the big one million dollar question is how in ITSM 7 to create
OLAs for Change Tasks using SLM.
Anyone out there done this?
Thank you!!!
Chris,
Which version of RDP are you trying to use? Make sure it's the latest 6.3
patch level.
Good luck,
Matt R.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Doble
Sent: Thursday, December 13, 2007 9:11 AM
To:
We have a unicode Oracle instance and arserver is configured to use
unicode; the columns are varchar2.
[EMAIL PROTECTED] scripts]$ cat /x/y/z/conf/ar.conf |grep UTF
Db-Character-Set: UTF-8
btw, you're not ranting; there's the right way then there's the easy
way; I almost always prefer the right
I don't know that many of us disagree with you, Ty, but speaking for myself,
I just don't see it happening as part of the SLM product offering any time
in the near future. I hope I'm wrong, but I doubt that I am.
In the meantime, good luck building your own. If you can make it actually
work, I
I was able to find a decent example in the Remedy KB. I believe I have
the information I need to accomplish an Active Link-DDE-Execute/Poke.
Of course I've now decided to go the VB route, but it's good to know in
case I need it for applications.
Thanks to all who contributed.
Andy L. Mayfield
Hey gang - was wondering if anyone is running Remedy User Tool OR Remedy
Admin Tool 7.x with Windows Vista.
We will be rolling Windows Vista out soon and wanted to know if there are
any issues / concerns, etc. that some of you may have encountered with
Windows Vista and Remedy?
Is anyone else experiencing this problem?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Thursday, December 13, 2007 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier not updating Changes
**
Chris
You need version 6.3 patch 1492 for WAT 7.0.1 and version 6.3 patch 1493 for
WAT 7.1
Regards
Robert
- Original Message
From: Chris Doble [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, 13 December, 2007 3:11:19 PM
Subject: RDP Installation
**
Want to install the
Back in Remedy v5 there was a report the would lay out all the different
CTI's that fell under a group. If I pull a report from the SHR:Assignment
form I get the CTI's that are only listed. This report that will spell
out the CTI all the way down to the Item level if the item is not specified
Have found that it seems to work fine,
Also will work in compatibility mode of XP as well -- previous usertools as
well.
On Dec 13, 2007 11:33 AM, Thomas Worth [EMAIL PROTECTED] wrote:
**
I've been running both the User Tool and Admin Tool on Vista Ultimate
64-bit and have not had any issues
I think the max is about 2 minutes. However, maybe increasing the timeout is
not the solution but trying to figure out why it takes so long to
close\update 1500 tickets. Check your SQL logs and see where it is spending
most of its time. You did not mention whether the process actually
completes;
I've done it the same way Roger is describing with
great results.
You'll have to make sure you have the common element
to relate form CI to person though.
Troy
--- Roger Justice [EMAIL PROTECTED] wrote:
I was able to create custom workflow that used the a
new field I added to the Base
I've been running both the User Tool and Admin Tool on Vista Ultimate 64-bit
and have not had any issues at all.
Thanks,
Tom Worth
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, December 13, 2007 10:27 AM
Our current platform is Sun Solaris patch 5.9 old hardware.
We are moving to Sun T2000 powerful CPU and 16 gb mem, dual core proc.
My question is last time we install Full Remedy Application with ITSM
suite 7.1 with CMDB 2.0 it took us 5 working days. Is there a way that
we can put the image to
Remedy Developer
Detailed Knowledge of ARSystem 7.0 and Remedy ITSM 6.0 (Help Desk, Change,
Asset). Knowledge of CMDB and MSSQL.
Strong Remedy ITSM workflow and customization experience with the ability
to develop modules that integrate with the current out of the box
application.
My recommendation to you , all the pc's should have two portions , because
there is problem with the Temp file that the user tool created when you it
running
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Thursday,
I have an attachment field on a form. Once a file is attached I want to
prevent anyone from changing or deleting the attachment. I would like
them to be able to view the attached file. I thought this would be
simple using the Change Field action and making it Read Only.
Unfortunately that option
Hey guys,
I install patch 1465 on Remedy version 6.3 and get the 1054 error - LOAD
WORKFLOW: defnimp error
End Function:Load application using RIK.
Any ideas what could be causing this problem?
Rob Cvetkovski, Associate Consultant
Burntsand Inc.
185 The West Mall Suite
Classification: UNCLASSIFIED
Caveats: NONE
One comment.
Try to do as much of any calculations within Remedy ARS. VBA is running
on a client and Remedy ARS will be on a much more powerful server.
I have run into several site where the first thing said is My Crystal
Reports are slow! The
Classification: UNCLASSIFIED
Caveats: NONE
You can't use a Change Display action, but you might be able to use an
error Filter with the syntax:
TR.Attachment field != DB.Attachment field
I haven't tried it but I'll bet you can. Let me know.
Gordon M. Frank
DISA\Version FNS
-Original
Steve,
Thanks for contacting me, but unfortunately I will be relocating to the Seattle
Washington Area in the next 3-4 months. If you have any availablities in that
area I would be interested.
Thank you,
Mike Smith Date: Thu, 13 Dec 2007 09:08:11 -0800 From: [EMAIL PROTECTED]
Subject: Remedy
Well, even assuming that you didn't want to build a separate form for
attachments, couldn't you use the permissions on the field to control the
R/W access to it (i.e. allow Submitter only)? Or perhaps only allow write
access to the field from a Submit window.
Rick
On 12/13/07, FRANK, GORDON CTR
Is there anything other than the armidtier.log file to see what active
links are firing? I'd LOVE it to look closer like the WUT workflow.log
file.
Right now I have Workflow selected on the Mid Tier Config page, the log
level is FINE and the log viewer is FINE. Log format is Detailed Text.
Use a prefernce server and set the logging options on for whatever login
you are using. It will open an additional IE window with the log in it.
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent:
I don't want the submitter to be able to change it once he or she
attaches it to the form. I had thought of using a separate form but I am
not sure that would prevent the submitter from changing it as well.
From: Action Request System discussion list(ARSList)
Brian,
How about this approach:
When the screen is opened or the entry retrieved - when the attachment
field is not null - change the attachment field to Hidden, display the
name (and optionally the size) of the attachment file in a read-only
character field that is displayed as text.
I tried that and for some reason the error message fires if I change any
field and try to save the request even if I do not touch the attachment
field.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA
Does anyone know WHY attachment fields can't be made read-only?
Is it just an oversight, or is there a good reason?
Dwayne Martin
James Madison University
Original message
Date: Thu, 13 Dec 2007 13:44:13 -0500
From: Sokol, Brian [EMAIL PROTECTED]
Subject: Re: Can An Attachment Field
The error you're describing sounds like a separate issue. You should be
able to hide/unhide, set field, change field without getting an error
message.
In the example below the character field would be display-only with
Disable Change Flag box checked.
If you have a few minutes, try creating a
Thanks! I changed the Filter Log by User Name field to my user name and
cleared the cache. Got into the mid tier, but another IE window did not
pop up for me.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms,
Not to do a me too but me too :)
Ross
--
Ross Williamson
Lead Architect - Business Service Management
Vodafone New Zealand
E: [EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Julio Verne Goncalves
Sent:
Hi Brian,
I just tested that here (ARS 6.3) and the changes are not saved back to
the attachment field. The WUT did not even detect that a field was
changed on the record. I also tried changing another field to get the
WUT to detect a field change, and then saved the record. The attachment
Well, I'll be dipped in butter! That's AWESOME!
Thanks so much!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, December 13, 2007 2:11 PM
To: arslist@ARSLIST.ORG
Subject:
Change the Run If to: 'Attachment field' != 'DB.Attachment field'
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Thursday, December 13, 2007 1:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Can An Attachment
Rezaul,
I think the location of the DB is key here.
Also if the file system are going to be laid out the same.
Then you have to deal with the ARS server key.
In general I think you can get away with this... but I have not
had a need to do it yet on v7.1, nor with ITSM v7.1:
1) Install just
Brian,
Is the attachment field on the form display-only (probably not)?
Try this, when the user clicks the button do a Set Fields from the
regular attachment field to a hidden display-only attachment field. Then
run the PERFORM-ACTION-OPEN-ATTACHMENT command. This way it should be
Actually, that's not right either. At a minimum it would have to be
'Attachment field' != 'DB.Attachment field' AND 'DB.Attachment field'
!= $NULL$
But that will only check if somebody is deleting the existing attachment. It
won't detect a change to the same attachment or even the replacement of
I am on ars 7.1 so I don't know if something changed with that version.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, December 13, 2007 2:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Can
Scratch that last message. I am working on a separate display-only
form for all attachments. On regular forms there doesn't seem to be an
option to create a display-only attachment field.
However... you can still use the same method of doing a Set Fields into
another attachment field. This
When you say a display only attachment field do you mean a hidden
one?I don't believe you can make an attachment field display only.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday,
Ok tried this -when I click on the button I do a Set Field from the
protected Attachment field to it's copy. I then do a
PERFORM-ACTION-OPEN-ATTACHMENT command on the 2nd attachment field. When
i try this I get the following error;
An invalid argument was encountered.
It looks like the set
Along the same lines. What does putting a value in the Log File Path do?
On Dec 13, 2007 2:34 PM, Kemes, Lisa [EMAIL PROTECTED] wrote:
** Well, I'll be dipped in butter! That's AWESOME!
Thanks so much!
Lisa
--
*From:* Action Request System discussion
Looks like you can not use a Set Field to copy from one attachment field
to the other. Any other ideas?
From: Sokol, Brian
Sent: Thursday, December 13, 2007 3:16 PM
To: arslist@ARSLIST.ORG
Subject: RE: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)
Log File Path is used by the User Tool (when you use a Preference Server
in it's login screen). I don't believe that field is used by Mid-Tier.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent:
I do that here but with a Set Fields from another form.
Try this: perform the Set Fields from the same form by '1' = $1$ This
should cause Remedy to retrieve the file from the server.
Stephen
Remedy Skilled Professional
From: Action Request
Yes you can make a Read Only Attachment Field on a regular form.
Create your attachment pool (if you don't already have one). On the
Attachment Pool Properties add an Attachment Field. Close the
Attachment Pool properties and BEFORE SAVING THE FORM double click on
the new Attachment Field's
I have a display only attachment field that is being set with a set
fields. When I was first setting it up, one issue I had was that if I put
the attachment field on an Admin Only tab (or a tab to which the user
doesn't have permissions), the set fields wouldn't happen. This was the
case
If you are using ITSM 7, take a look at how they lock the Worklog in Work
Info. It does essentially the same thing. Once the record is locked the save
button is disabled. You can change the attachment, but not save. If you need
to add another attachment you create a new record with the new
Fred,
I did what you said, and I don't see any option to choose between Read/Write
and Read Only. We are at 7.1. Am I missing something?
Dwayne Martin
James Madison Universiy
Original message
Date: Thu, 13 Dec 2007 14:42:34 -0600
From: Grooms, Frederick W [EMAIL PROTECTED]
No you are not. There is no option for Read Only.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Thursday, December 13, 2007 4:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Can An Attachment Field Be Made
If it is display only then how do you save the file in the attachment
field?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Thursday, December 13, 2007 3:54 PM
To: arslist@ARSLIST.ORG
Subject: Re:
I am pretty sure I have created DO attachment fields on regular forms in
6.3. I just verified on 7.0.01 that it can be done. You can't create a DO
attachment pool (it doesn't save any data so that makes sense) but you can
created the attachment fields as DO within the attachment pool.
Jason
Yes I know you can do that but if I make it display only then a file can
never be saved to the attachment pool. I need to have someone attach a
file and then ONLY allow them to read the file. They can not modify,
delete or replace the file.
From: Action Request
Brian,
In short - buttons. In my situation, I use a separate form to store the
attachments, and just present them on the user form via a table field. I
then have buttons for View, Add, Replace, Delete, and Save to Disk. You
can then control who has access to the buttons. The attachment
Issue apparently occurs from a filter executing on GetEntry that pushes data
to a diary field. Remedy has logged this as defect SW00283945.
Jon
On Dec 7, 2007 10:03 AM, Jon Chau [EMAIL PROTECTED] wrote:
Listers,
Has anyone else experienced issues with mid-tier 7.1 regarding the
Hello,
It is my understanding that CSV is not available on Mid-Tier 6.3,
according to the documentation. The statement below can be found at the
bottom of page 230 in Chapter 7 of the Action Request System 6.3
Developing AR System Applications: Advanced pdf.
The CSV, AR Export, and XML
Good afternoon all,
Trying to release a built in user for CAI (Customer Access Interface) and I
getting this error trying to release it.
Admin released license too recently (ARERR 297)
Any idea?
Also we are preparing to implement CAI. If you have any advice (good or bad),
we would
I will be out of the office starting 12/13/2007 and will not return until
12/18/2007.
I will be checking email / v-mail regularly. If you need to speak with
someone immediately please call (or email) John Kovalcik at 724-539-5228.
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