Hi All,
We have just installed ITSM (Incident, Problem, Change, CMDB, Asset), AR
Server V7.1, all with latest patches. OS is MS Win Server 2003 R2 with
SQL2005 Ent.
It is part of our install process, after the initial install, to change
the default password for ARAdmin but we get a SQL erro
Hi
These notifications may be there or they may not be. I would start
looking at the Notification engine. Note there is some *** awful
workflow here.
Check out (at a minimum) SYS:Notification Messages, NTE:SYS-Define NT
Events, NTE:CFG Notification Events and filters on the 800 range ending
in Ch
What version(s) of Vista will that work with? I haven't got it yet, but I'm
figuring it's just a matter of time.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Wednesday, July 16, 2008 8:27 PM
To: arslist@ARSL
Hi Chintan,
ARERR-118
Unrecognized or inappropriate value for field option. The value you
specified for the field option parameter is not one of the legal values
recognized by the system, or is inappropriate for usage in this case. Verify
that the #define statements in the include file ar.h
Hi Bunny,
For LDAP Integration, there is a AREA LDAP Configuration FORM. In this form
Check the Host Name, Bind User name and password should be correct.
After that go to server information and there is EA (External
Authentication) Tab.
For Testing Purpose try to authenticate using LDAP us
Just change it to compatibility mode of XP -- It was working for me.. almost
a year ago till Nov.
On Wed, Jul 16, 2008 at 6:28 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
> ** I know it isn't on the compatibility matrix, but does anyone have any
> success loading AR System server (any version) on an
UNSUBSCRIBED
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Hi,
I am new to remedy, please help!!! I am trying to integrate LDAP
server with the AR Server. I want to download the users in the LDAP system
and map them into the AR System User form. How do I do this. I read the
guides and found out that I need to fill in the ARDBC and AREA plugin form
I know it isn't on the compatibility matrix, but does anyone have any
success loading AR System server (any version) on any version/configuration
of MS Vista?
Rick
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist
Hi all,
I am getting an ARERR-118 while setting up archiving.
Remedy 6.03 patch22.
Can someone please assist?
Regards,
Chintan
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: ww
Jason,
I also run simple .csv reports. I was looking for a way to just dump one
field from one record into one attachment without the runmacro and the
batch file for cleaning the directory.
I was concerned about putting a large diary field into the body of an
email so I thought I'd use the Attachme
Urgent position: Remedy Developer in Switzerland
I all,
We are a service company working mainly on big Remedy Projects in Europe.
We need urgently a contractor for one of our best clients in Switzerland.
Here are the skills needed:
Skills:
* ARS 6 and 7 custom development experience
* At least
No, that is the beginning part of the URL which is working correctly.
Further in the URL is the actual AR Server name which doesn't match what I
have in our mid-tier configuration.
I'm going to try the filter suggestion that LJ suggested.
"Pierson, Shawn" <[EMAIL PROTECTED]>
Sent by: "Acti
Hi John,
That sounds like pretty good solution. I have done something similar to
automate emailing some basic reports (csv files) natively with only Remedy
and OS commands. One note on your clean up, running an
PERFORM-ACTION-DELETE-ATTACHMENT will not delete an attachment on the
harddrive, only
Perhaps I'm misunderstanding your problem, but couldn't you just go into the
Admin tool and under Server Information, go to the Advanced tab and change the
Email Notifications Web Path?
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of SUBSCRIBE arslist
I havent tried this in particular. We were able to get a crystal reports
server (version 11) to work and I remembered making sure that this was setup
properly.
I would also set the password you use for that Crystal ID as well in the Report
Type Run Command as well.
Crystal10URL=$CRTLOC$/arsre
OK I will try that but what about the password? How do you print Crystal
reports? Do you have this issue?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Wednesday, July 16, 2008 4:03 PM
To: arslis
Maybe that generic ID needs to be in the ReportType form in the Run Command
field for Crystal (see below in Blue):
Crystal10URL=$CRTLOC$/arsreports/$RPTLOC$?init=$CRTVWR$&User0=CrystalID;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPORT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVU
Hi Peter,
Yes I did that. The report runs now it just is prompting me for this
generic id that the Crystal Admin setup. I am trying to see if there is
some way to pass along those credentials.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL P
I thought the Server Name that was inserted in URLs for Notifications was
inserted from the Server value on the Connection tab of whatever Registry
Name entry in the CAI Application Registry form. Maybe that's only the
Survey link..
Janie
_
From: Action Request System discussion list
Actually I think you might be missing one thing.
Did you embed the Crystal report into a record in the Report form?
In that form you need to create an entry and give the report a Report Name,
Report Set Name (I usually set this to the same as the Report Name), Form Name
(form that the crystal re
Here is my reply to an email subject
WEB URL has IP Address in $SERVER$
on 6/26, hope it helps
I recently went through an exercise with BMC regarding the 'server=' value
when using the 'Web URL' notification. The short answer is that remedy uses
it's 'fqdn' when doing these links, and there
Apparently I am not searching correctly because I cannot find anything
related to this issue.
LJ Longwing <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
07/16/2008 02:10 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Wrong A
This is what I have in the Run Command. It was given to me my a BMC
engineer. Can I put the Crystal login id and password in for one of
these variables?
Crystal10URL=$CRTLOC$/arsreports/$RPTLOC$?init=$CRTVWR$&User0=$USR$;ARSe
rver=$ARSERVER$;ARServerPort=$ARSERVERPORT$;ARAuthentication=$ARAUTHEN
OK I took out the parameter field and the report runs without prompting
for a value :) I am still being prompted to log into Crystal though. Is
this typical? Can anyone else out there who is using Crystal on a remote
server tell me if they have to log in to Crystal to run a report or does
it just r
do a search in the archives a few weeks ago on this subject
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Melissa
Sent: Wednesday, July 16, 2008 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Wrong AR server in email link
**
In your ReportType form for Report Type "Crystal" do you see the following in
the Run Command field?
Crystal10URL=|CRTLOC|/arreports/|RPTLOC|?init=|CRTVWR|&User0=|USR|;ARServer=|ARSERVER|;ARServerPort=|ARSERVERPORT|;ARAuthentication=|ARAUTHENTICATION|;ARReportLocale=|LOC|;ARVUIType=1&Password0=|
I don't think so. I am being prompted by Crystal and have to log on with
an account that was created for me in Crystal. As for the parameter
field no I don't want to be prompted. How do I get the report to run and
display info from the currently selected record?
F
My stupid mistake!
I was working in our test system, but in the configuration I had "Report
Server" set to the live system. The reason the report wasn't displaying the
report was that the "Report" entry wasn't defined in the live system.
I seem to make that same mistake at least once a year.
We have two servers (both version 7.0.1 patch 5 on windows VMs) set up in
a server group. When email notifications are sent out, the AR Server part
of the link has the server group alias and the domain. There are two
domains possible for our servers. We added the Domain-Name paramter to
the
Brian
the login prompt is from the ODBC source, you need to configure that properly,
generally you should be able to save the user name and password for the ODBC
connection, and Crystal will not prompt you.
Regarding the second bit, a parameter field is supposed to prompt you, that
is the whol
I did a quick Google search on [installshield error 80070005] (# from
your screenshot) and found the following:
It means access denied. One reason might be that you are not admin on NT
box but there might be other causes.
My best guess is that the 6.3 User Tool was installed by a login that
had
In my current setup I don't have a Crystal server, so I'm not sure if
this would work for you... but I'd try editing the ODBC driver on the
Crystal server (should be a system and not a user ODBC) and modify it to
contain, server, valid id/password. Despite that it may still prompt,
but its worth a
Some of our users are not able to un-install their previous 6.3 client, and
then install the new ARS Client 7.1.0 Patch 3, they are getting this error
attached below: Has anyone seen this error before:
ARS Client 7.1.0
Windows XP
Tyra Nunn
Remedy Application/Administrator
312 8th Ave
17th
You don't really want to mess with that if you can help it, because there is a
lot to it and you can easily mess things up.
However, it was a requirements to do this at my company, so I learned over time
all the caveats and whatnot. One thing that you have to look at is creating
not only the a
I have deleted the default approval processes since I plan on just creating
one for my company from scratch. Some documentation suggest that the
defaults should not be modified. I would make them offline regardless, but
is there any way this is having an impact on my approvals for Change? I am
s
Were you able to find the SW# number? i cant seem to find this issue in any
documentation, and have actually been told that its not a problem for other
people.
Troy Sasso wrote:
>
> HI folks,
>
> Believe it or not. This is a documented bug for 7.0x. I came by this
> back in June of 07. The
Clear the cache on the user's PC. Delete all the directories in the
user's home directory containing arv and arf files. That has always
resolved the issue for me.
--
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911
Ron Legters <[EMAIL PROTECTE
I've got one I haven't seen before: User clicks the 'View' button on the
Support Console after select a HD case from the 'Assigned Requests'
table. (This is in Help Desk 6.0) The HD ticket opens in an empty modify
window: just a big green rectangle; no fields, no background image,
nothing.
Whe
Ok I got this fixed. BMC gave me some new info to post into the Run
field in the Report Type form. Now that I can at least get the report to
run I am having a problem getting the results I need (sorry I do not
know Crystal at all). When the AL runs it is prompting for an ID and
password on the crys
Hi Igor,
Are you seeing any better performance using Tomcat? I am also using
ServletExec5.
Thanks,
Brian
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of igor ivanov
Sent: Tuesday, July 15, 2008 1:44 PM
To: arslist@AR
Hi all,
On the subject of Apache web server, we are going to be building a new MT
server in the near future (Window 2003). We have decided to use Tomcat
without IIS. I am wondering what the benefits of using Apache for the web
server and Tomcat for the jsp engine would be (if any).
My thought i
Chris,
We had the same problem with the actions not getting imported (your #1 below).
Based on BMC's Recommendation (Rahul Prashar was the BMC support person who
helped me), they recommended we upgrade to Patch 1 to fix the issue, and it did
fix the issue.
The other issue we ran into was specif
Tadeu,
We have something similar. We use "Log hours" to calculate how many "business
hours" it took a technician to solve a problem.
Log hours =
$PROCESS$ Application-Bus-Time2-Diff "$begin time$" "$TIMESTAMP$" "Holidays"
"Workday"
"Holidays" and "Workday" are defined in "Business Time Segm
At BMC Supports suggestion I added "Suppress-warnings: 61" to the ar.conf file.
That solved it.
I should have thot of that myself.
Dwayne
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: w
OUCH!
So the export/import tool is not everything that it is suppose to be.
I might think about recreating them manually.
Thanks!!
On 7/16/08, Danaceau, Chris <[EMAIL PROTECTED]> wrote:
> We had a couple problems:
>
> 1. Importing service targets with actions: The actions DO NOT get
> impor
**
I had to get the patch from support.
-
Kelly Deaver
[EMAIL PROTECTED]
Original Message Subject: Re: Sync Search Timeout Defect (UNCLASSIFIED)From: "T. Dee" <[EMAIL PROTECTED]>Date: Wed, July 16, 2008 6:53 amTo: arslist@ARSLIST.ORGThere is a fix for this tim
There is a fix for this timeout issue on synching the database.
On 7/16/08, Rick Cook <[EMAIL PROTECTED]> wrote:
> I can assure you that patch 3 did not fix this issue. I'll try getting the
> hot fix tomorrow.
>
> Rick
>
> -Original Message-
> From: Action Request System discussion li
We had a couple problems:
1. Importing service targets with actions: The actions DO NOT get
imported to the destination server. I had to rebuild them all. BMC
recommended the latest patch release to fix this (SLM 7.1, patch 1), but
we're too close to implementation to patch right now. (Still
Any issues? We seem to be getting "unique" index errors on various
forms. It appears that Remedy does not generate new IDs, but keeps
the same IDs - so if you have "existing" SLAs on your server and you
bring over NEW SLAs via export/import it will not work.
Any work arounds?
Thanks!
On 7/15
Checked the Advanced Display tab where you set the size of the Data Chunk
On Sun, Aug 5, 2007 at 2:11 AM, ITSM Support <[EMAIL PROTECTED]>
wrote:
> Hi,
>
> Look on the properties of the table Field. Go to Advanced Display Tab
> Fill up Size of Chunk, Next Label and Previous label as per your
> re
Igor
Make sure you set the minimum RAM size in Tomcat also.
Matt
> Thank you, Matt, for support!
>
> Uninstalled ServletExec5, Midtier 7.0, JDK 1.4;
>
> Stopped IIS;
>
> Defrag... reboot...
>
> installed Java 1.6_7, Midtier 7.1 p3 (Tomcat 5.5.25)
>
> approx 1-2 hrs work
>
> all is perfect
>
> ch
52 matches
Mail list logo
