Hi all,
We are currently trying to import about 600,000 records using the import
tool and it seems extremely slow and gets slower as the imported records get
higher. I had started the process at 3pm and at 5pm it was at 10% but left
it overnight and now it's only at 24%. There are no processes
Wow, I was not expecting this to get heated when I first sent the question to
the list.
Thanks to everyone who has replied both on and off list, your help has been
appreciated. Unfortunately we were told point blank that we could not renew
support as BMC would not accept it via Turing SMI.
Hi.
I'm new, we're not yet live, but we're almost there. We use operational
and product categorization extensively in our routing rules. If people
want their tickets to go somewhere sensible quickly, they're going to
have to put in the categorization. Likewise management really wants good
You might try reming any indexes before importing. Add them back when
the import finished
On Oct 2, 2008, at 4:56 AM, Taylor [EMAIL PROTECTED] wrote:
**
Hi all,
We are currently trying to import about 600,000 records using the
import tool and it seems extremely slow and gets slower as the
I used at Run Process and the API - Perform-Action-Add-Attachment for
each attachment I wanted to add.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SYTANGCO,JENARO
Sent: Wednesday, October 01, 2008 9:41 PM
To:
Hello,
You need to either change your calculation to include the currency (which
looks weird I agree) this way:
$Tax Rate$/100 USD * $Unit Price.VALUE$
However the result may not be the one expected (currency code get set to a
different one)
Or the easiest way I guess is to create a new hidden
Still no confirmation . . . apologies for the (apparent) false alarm
_
From: Bradford Bingel [mailto:[EMAIL PROTECTED]
Sent: Tuesday, September 30, 2008 9:00 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: What's going on with TuringSMI?
Heard a rumor that TuringSMI's BMC/Remedy unit was
This sage continues with BMC saying this is a Business Objects problem
and BO saying it is a BMC problem. By default we are using the DHTML
viewer. You are forced to use an activex print control. That is what is
failing. The BO server is using SSL and BMC feels that may be causing a
problem. The
There are no space issues. I can send the same two .pdf files as
attachments independently on different emails and I can send multiple
attachments on other emails. I can't see what is causing this on this
type of attachment.
I will turn on logging and look there-I am always reluctant to stop
Fred
Again, thanks for the information.
Tried making the change but got the same error. We are going over the WL logs
to see if we can find out what it objects to.
Dan Wangler, [EMAIL PROTECTED]
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of
Hello list,
I'm facing some issues when I set approvers manually, on the Change
approvers tab, or using the Approval Engine Run process method.
What happens is:
- I create the change as draft, add an approver (the user has the approval
role) on the Change approvers tab, and refresh the table to
There is a bug with the Approval server that is released with AR System 7.01
patch 008.
We noticed the same problem where mapped approvals would work but ad-hoc added
approval signatures were ignored and actually marked Closed (rather than
approved)
We tried going down the path of upgrading to
Can you use business time calculations in the run-if line for a filter?
I need to create a filter that will warn when we are close to exceeding
the SLA limit. The problem I'm running into, is that if I just do
straight calculation, that's on a 24/7 clock. One of my groups is only
on a 10hr/5 day
Fellow ARSListers
Has anyone seen any conflicts or problems with running SAP
and Remedy clients on the same desktop? I am still working on an issue
I posted about earlier with the Remedy client crashing due to the
mshtml.dll file. While Remedy client 7.0.1 Patch 7 and above
James,
We use SAP here at Tyco Electronics. Just recently the powers that be
deemed that every computer should have the SAP client installed on it.
We have not heard of any conflicts and we have a mixture of 6.3, 7.0.01,
and 7.1.0 AR System desktop client. Not sure which version of the SAP
According to my coworker who followed up with BMC on this bug, the SW bug
number is SW00304316.
As far as we know BMC is trying to expedite a solution for this but I have not
heard if they have made any progress with getting a bug fix for this in any
patch for ARS 7.01.
Thanks
Peter Lammey
I was afraid of that, thanks.
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Thursday, October 02, 2008 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Times and an Escalation
**
You will need
Hello All,
I think this is an easy question, but with the server information moved to
the Client with 7.1, I am not sure how to answer this.
We are going to be doing an install on our dev server for Asset and
Change. A request has been made to copy our database over to a test server,
and point
Microsoft SQL? Easy -- detach database, copy database files, attach
database on new server.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Thursday, October 02, 2008 11:08 AM
To: arslist@ARSLIST.ORG
We have a random issue with Change Management tasks where a Change
Request will get into a Planning in Progress status and the Change Tasks
are not activated. What I mean by that is usually after the Change is
approved it activates the first change task to Assigned. If you close
that task then
So, now you are using the patch 007?
2008/10/2 Lammey, Peter A. [EMAIL PROTECTED]
** According to my coworker who followed up with BMC on this bug, the SW
bug number is SW00304316.
As far as we know BMC is trying to expedite a solution for this but I have
not heard if they have made any
No. Actually we backed out and were recommended by BMC to go back to a
pre-release patch 005 of AR System.
Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
Irrespective to what database it is, you can backup and restore the database to
the new location/database server.
Having done this, reconfigure the ar.conf or ar.cfg file depending on what OS
you are on, to have your ARS to point to the new database.. Make sure that the
ARADmin password is the
Disable all Merge filters (IF YOU DO NOT REQUIRE THEM TO FIRE - Check what they
are designed for before disabling them). If the Merge filters are designed to
create child records somewhere else which are vital for your application to
work correctly, then it would not be advisable to disable
Your logic should work. As long as the New record knows the ID of the
Source record you should be able to do a standard Set Fields reading
data from the Source record to copy the attachments over to the New
record.
Fred
-Original Message-
From: Action Request System discussion
Andre
Have you tried changing the -1 option from 0 to 1, we had problems with a
add-sig process not working and it turned out to be this value, there is very
little explanation of what independent Yes or independent No means but it
does have an impact.
Regards
Robert
- Original
Andre
Have you tried changing the -1 option from 0 to 1, we had problems with a
add-sig process not working and it turned out to be this value, there is very
little explanation of what independent Yes or independent No means but it
does have an impact.
Regards
Robert
- Original
How about using Incident Templates to set the cats for you?
rp
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kristina Hartman
Sent: Thursday, October 02, 2008 4:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Optional
Hi Lisa,
It seems weird but I am not able to solve that problem. Thanks
for your help. But now I am facing a different problem. when I try to enable
the relationship from the delete status it gives me an error message saying
As a member of the application Data Admin group for this
Hi Lisa,
Never mind. I was able to change from the delete status to the
proposed and that's how I have enabled them.
Thanks
Siva
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Thanks Joe, Same sized table and beefier Prod Boxes :-)
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, October 01, 2008 3:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL Delete - Slow on
This error is a result of the filter CFG:CTA:ChkStatusRule_106
What I find odd is that the message on my filter that throws that very same
filter message is a little different... Have you modified this out of the box
filter?
I'm assuming you are using ARS 7.1 with ITSM 7?
Joe
- Original
We patched our ARS 7.0.1 p007 (ITSM 7.0.1 p003) servers to ITSM 7.0.3 p007 last
night. No errors were reported during the patch install (or none worthwhile).
However, after patching, opening the Admin tool displays an error indicating
that no active link guides can be loaded, and indeed are
Are your transaction logs full or getting there? Try flushing them.
Joe
- Original Message
From: Tanner, Doug [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thursday, October 2, 2008 2:04:03 PM
Subject: Re: SQL Delete - Slow on Import - Thoughts
**
Thanks Joe, Same sized table and
I will be out of the office starting 10/02/2008 and will not return until
10/03/2008.
I will be OOO until 10.03 If you need immediate assistance then email
SMT-ProdEng.
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Hi Joe,
No This is the default error message and I have not modified
it in any way and yes I am on ARS 7.1 patch 3 and ITSM 7. May be its due to
the patch that the error differs? Just a guess.
Thanks
Siva
What patch of ITSM are you on? I am on ARS patch 3 and ITSM patch 7.. The ARS
patch should not make that much of a difference, its the ITSM patch that is
likely to modify any ITSM related workflow if any..
Joe
- Original Message
From: sivarama velicheti [EMAIL PROTECTED]
To:
According to the filter logs you sent me, the 2 filters I described are
exactly what is throwing the initial error you were receiving.
Glad to hear you were able to move past it - that's the important part!
Have a great day,
LisaD
From: Action Request System discussion list(ARSList)
An easier way to find a filter or an AL that displays an error or warning
message is running the query
select name from filter where filterid in (select filterid from filter_message
where msgnum = );
OR if the message is from an AL
select name from actlink where actlinkid in (select
Thanks Joe for the queries, this would make my life a lot easier. I am on
ITSM patch 3 and that might be the reason I am getting a different error
message.
Thanks
Siva
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Thanks for your responses. I'm executing this in hummingbid's exceed. I've
made sure all of the suggestions have been implemented/attempted but to no
avail.
BMC is indicated this is an install shield issue. This customer had the same
issue called into BMC back in 2006 when installing slm
Thanks Lisa for your help and yes the filter logs you said are the ones
throwing the error. Since I was able to move past the point I wanted to look
into that in greater detail at a future time.
Thanks
Siva
___
I have been getting the following error when trying to use the task
viewer from a change request. Whenever I click on the task viewer
button, it looks like it starts loading okay but then I get the
following error
Has anyone ever seen this before.
Kevin Begosh, RSP
mailto:[EMAIL
You are welcome..
Patch 3 for ITSM 7 is an extremely old build of ITSM 7 dating to more than a
year ago. Probably about a year and a half old.
Why don't you upgrade to the newer patches where lot of known issues have been
resolved.. That doesn't mean it may resolve your current problem but you
We ran into some similar problems when installing a bunch of the BMC
apps on Solaris in a non-root install. We kept getting errors with bad
permissions, etc.
Essentially what was happening was the files /var/tmp were being locked
and the permissions changed so the installer no longer had rights
Are you starting on a Windows box using Exceed (and telling it who to
log in as) or starting on the Unix server which opens an XWindow (and
Exceed is the xServer on your Windows PC).
If you are doing the former, try modifying the login profile of the user
you connect to the Unix server as. Put
The Task template or Task Group template sequence must be set in that way
i.e. Task 1 is a predecessor of Task 2 or Task 2 is predecesor of Task 1.
Mahesh
On Thu, Oct 2, 2008 at 11:19 AM, Wong, Corey A [EMAIL PROTECTED]wrote:
**
We have a random issue with Change Management tasks where a
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