Hi,
Just got a response from BMC that they do not support an upgrade of a
non-unicode database to unicode. Just wanted to get some feedback if anyone
has ever tried this and if it worked. Are there no other options than
rebuilding the system? Any lessons learned would be appreciated.
Thanks,
That's asking for trouble. They're named differently for a reason.
Axton Grams
On Mon, Oct 13, 2008 at 4:11 PM, Matias Campo Hoet
[EMAIL PROTECTED] wrote:
Did you try renaming the 7.1 libraries to their 7.0 names, so the program
will find them?
Matias.-
-Mensaje original-
De:
I've done this using the following steps:
- stop remedy
- convert oracle instance to unicode
- run a set of conversion scripts that convert 8-bit ascii characters
to the target unicode character we want
- run the arserver install and install the unicode arserver against
the upgraded oracle
My 2 cents
1. Open the Form in the admin tool, click Form - Manage Views and you
will see a Default View specified.
2. Disable the Drill Down option on the Table field and have an AL fire
on Return/Table Double click with an Open Window Action and the view
specified. If you want to
You can disable the drill down on the table field and create an active link to
execute on Return/Table Dbl-Clk to open it with the specified view.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Mac Rhoades
Sent: Tuesday, October 14, 2008 6:38 AM
To:
I am looking to find out if anyone out there using Sybase has attempted to
run against any unsupported configurations.
We are running our ARS application hosts on Solaris 9. This is something our
company is not happy with for many reasons. I have given them options for
moving to a different
assuming you are mentioning ARS7:
actually we are exactly in the same situation
it would be good if BMC could provide more Linux support with Sybase
Serouche
Frank Caruso wrote:
**
I am looking to find out if anyone out there using Sybase has
attempted to run against any unsupported
I did 3 weeks of work in Sydney about 10 years ago.
I'd jump on this in a heartbeat if it was remotely realistic for me to
do so :)
If there's a lister who wants to head out to Sydney for a couple years
I'd HIGHLY encourage it. It's probably the most friendly city I've ever
visited - and the
If you turn on your Active Link and SQL logs while opening the record, it
should tell you what's being done to what. At least then you'd know what
you're trying to find.
Rick
On Tue, Oct 14, 2008 at 9:00 AM, Mac Rhoades [EMAIL PROTECTED] wrote:
**
Rick,
Thanks for your response. I don't
I don't know about greener - but if you were looking for a place
overseas to go live for a few years it would be pretty good.
One of the best things about Sydney was just how easy it is to get
around. I had no problem at all figuring out the trains and ferries.
Plus the city is very friendly to
Rick,
Thanks for your response. I don't believe that it is a Table field. The
field is supposedly a Results List field (although not one created by me
or the people before me) that appears at the top of the screen (again,
in my site because you can have it at the bottom or side by side with
the
I know I have asked this question before. I looked for a reply that
would work and didn't find any. I have asked Support and not received
an answer that works. I've even read the manuals and SO I am asking it
again.
The Run Process is - PERFORM-ACTION-APPLY
It pulls the ticket up in a
Since someone already called me out on this
What I meant is the city is friendly for WALKING. A lot of US cities
are not designed to walk through as a primary means of getting around.
I've been at numerous places where you have to walk across a 6 lane
divided road and have literally 8
Thanks again Rick. I have tried that and nothing that I can identify is
being shown in the logs either on the Server or on my User Tool logging.
Do you have access to a ARS 6.3/HelpDesk 6.0 environment, preferably Out
of the Box? If so, when you select the Search button on the HelpDesk
screen, you
We have them; I will email them to you off the list
Doug
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Fossett, Darrel
Sent: Tuesday, October 14, 2008 11:26 AM
To: arslist@ARSLIST.ORG
Subject: HD 5.5 Application
I think we were all under the false impression that this was on one of the
consoles. It seems that this is on the actual HD form, which changes things
some, since you're using a native split window of returned search results.
Is this on the User Tool or the web? If it's the Web, you have more
Already took care of it, Doug. Thanks, though!
Rick
On Tue, Oct 14, 2008 at 10:34 AM, Tanner, Doug
[EMAIL PROTECTED]wrote:
We have them; I will email them to you off the list
Doug
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Hi Raido,
I have only done this by:
1. installing a new system
2. importing the def-file
3. copying all the data between old and new server with RRR|Chive (except
the User-form)
Best Regards - Misi, RRR AB, http://rrr.se
Hi,
Just got a response from BMC that they do not support an
What about changing the default view for the form? It sounds like
double clicking the row in the Results list is opening the Default view
of the form. In the Admin tool do: Form - Manage Views and change
which view is the default.
Fred
From: Action Request
Fred,
I have already tried that but it did not work, although that sounds like
it should. Thanks anyway.
Mac Rhoades
Sr. Remedy Developer
IT Application Development
DataPath, Inc.
678-252-4364
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Has anyone created some form of spell checker workflow inside of remedy
that has worked with Microsoft Office 2003 and Microsoft 2007.
Kevin Begosh, RSP
mailto:[EMAIL PROTECTED]
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The PERFORM-ACTION-APPLY is the Remedy OOTB workflow.
The Window Open with Details Only should work, but it isn't. I'll give
it a try with the Commit Change action.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi
Check out the following:
http://developer.bmc.com/communities/message/17150
Gordon M. Frank
Remedy Skilled Professional
ITIL V3 Certified
Lockheed Martin
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Dear List,
In short we are basically looking for someone who can do a out of the
box upgrade from 5.x to 7.x and then be on support and sustainment.
OFFICIAL DETAILS:
This individual shall provide development and implementation support of
a BMC REMEDY Information Technology Service Management
The UT is using the the view that is set in Tools Options Advanced
Default Form View. I remember seeing some Run Macro active links that
changed the view when you opened different consoles (Management, Asset
Management, etc) in previous versions of ITSM. These may have been a
customization
Amazing how the world over wants to emigrate to Australia and the aussies
are all over here in London ;)
I second this, I spent a 3 weeks in Australia vacation (1 wk in Sydney,
1 wk in Melbourne and the rest at the reef and interior). I'd immigrate
there without hesitation. The people there
Is it possible that it isn't a table field, but a Results List field? I
seriously doubt it, but that's a possibility. A slightly greater
possibility is that the field isn't on the views you're looking at. A much
better possibility is that the table is hidden behind other table fields -
that's
I have been using Firefox for a while and it works great with its built in
spell checker.. The only issue I have come across with Firefox is that the
column names of columns in table fields is not displayed. So you do not get to
see the names of the columns of table fields. But if you are
To set the default view you should be able to use:
PERFORM-ACTION-SET-PREFERENCE 20117 value
20117 = Default Form View
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Tuesday, October 14, 2008 2:19
I am referring to this with the use of the AR User tool, not the mid
tier. I built something that works when I use it but I had someone else
use it and it kind of runs in the back ground and they have to bring it
up to see it. Also it goes through more than once when it should not.
Kevin
Kevin:
I used the OLE spell check described in Integrating with Plug-ins and
Third-Party Products Guide 700 pg272. It works just fine with ARS
7.0.1p004 WUT and MS Word 2003.
It transfers contents of any selected field to MS Word; spell check is
performed by MS Word pop-up and values returned to
This is what I get in a prompt when I login to support and click on the
View/Update Issue link
Caught exception :inMenudef is null
Last time I got a similar error was about a couple of weeks ago and was told
they were upgrading the application with new def files. Something wrong again?
Joe
Hi List
A question on AD sync. Is it possible that when an account gets deleted in AD,
it can be deleted in Remedy as well? Or can this be done only manually?
Many thanks
shafqat
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Sure, it's possible. I don't think I'd delete it in Remedy, though, I'd
just mark it as offline or something. I generally recommend having 3
separate actions on the AD sync - adds, changes, and deletes.
Rick
On Tue, Oct 14, 2008 at 1:36 PM, Shafqat Ayaz [EMAIL PROTECTED] wrote:
** Hi List
To create an account is easy where login does not exist in Remedy and it does
exist in AD. If you mark for deleted in AD and then run an escalation you can
mark the Remedy entry for deletion. If you cannot do it this way if you can
provide the qualification for does not exist in AD and then
I second this, I spent a 3 weeks in Australia vacation (1 wk in Sydney,
1 wk in Melbourne and the rest at the reef and interior). I'd immigrate
there without hesitation. The people there are friendly all over the
country. The food, scenery and bats were amazing. If you can go.
-Original
I have an AL that fires on a selection field. The AL does a set field
action, uses the Current Screen, and should take the value from a
character field ($Field$) and place it in another character field.
$Field$ has a drop down menu to pull it's available options. When the
AL fires, I get the
We need a copy of the PDF docs for Help Desk change and asset version
5.5. We had some old copies but I can not longer find them and I cant
find them on the BMC website. Does anyone have them or know where I can
download them?
Thanks
Darrel Fossett
CSC
[EMAIL PROTECTED]
This email may contain
Check out http://tinyspell.m6.net/
It's free and works while you're typing in Remedy fields. There is also a
$$ version but if I recall that one exposes passwords, not a good idea.
Susan
On Tue, Oct 14, 2008 at 3:22 PM, Subash Biswas [EMAIL PROTECTED]wrote:
Kevin:
I used the OLE spell
I'm not sure I understand what you mean 'I get the menu options for
$Field$', could you elaborate?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, October 14, 2008 3:06 PM
To:
I guess the grass is always greener on the other side of the fence, no
matter where you live.
Rick
On Tue, Oct 14, 2008 at 8:28 AM, Matt Worsdell [EMAIL PROTECTED] wrote:
Amazing how the world over wants to emigrate to Australia and the aussies
are all over here in London ;)
I second this,
$Field$ is tied to a search menu and has a predetermined set of values
to pull from.
When my AL fires, instead of grabbing the value that's currently in
$Field$, it pulls up the menu options for the $Field$.
Example:
Lets say that $Field$ is set the value of 1 on the current form. When
the AL
It sounds like the AL is getting the If Multiple Requests Match
Display a List option. Check your Set Fields Run-If condition to make
sure you are trying to select the value you want. If there are more
than 1 record that matches your selection criteria you may need to
change to the Use First
Since I am using the CURRENT SCREEN options, The Multiple Requests Match
options are grayed out.
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
-Original Message-
From: Action Request System
Hi,
The Window Open with Details Only should work. At least in Windows User
Tool, and very likely in Mid-Tier as well.
I do not know what you need the PERFORM-ACTION-APPLY for though... Why not
use the more modern Commit Changes action?
Best Regards - Misi, RRR AB, http://rrr.se
I
I work in an environment with ARS 6.3 and HelpDesk 6.0. The HelpDesk has
been heavily customized with multiple views for different groups in the
company. I have seen this before but it has never been an issue until
now.
When doing a search in HelpDesk, the Results list comes up depending on
the
Hello everyone,
When trying to copy a Data Mapping in EIE, the system returns this error:
Set fields active link running a process failed
EIE:DataMapping Error[90]: Cannot establish a network connection to the AR
System server
EIE:DataMapping Error[90]: Cannot establish a network connection to
Mahesh, Ferdinand,
Thanks for replying but the Default View that is currently set up is the
Requester view. The view that is displaying when the line is
double-clicked in the Results List is the Support view which is the
original full view of HelpDesk 6.0 (although it has been customized at
my
Ok, after painfully going through and turning off all other AL's, I have
discovered that I apparently have a conflict somewhere. I guess I get go
turn them on one by one now. Oh Joy!
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
Dear ARSListers -
This is a reminder of our upcoming Washington D.C. Area Remedy Users Group
(WARUG) meeting on Friday 24 October 2008 again at the Booz Allen Hamilton
building in Mclean, VA. The agenda has been finalized as follows:
9:00 - 9:15Betina Lose, WARUG
I got a couple of listers complain to me that the font they receive my emails
in is not very legible. On seeing a screen capture that one of them sent me I
completely agree..
The weird thing however is that I am composing and sending my emails using a
regular Times New Roman font size 10. I
Rick Cook.
I was hoping that Tuscaloosa caught your attention and that you would take
the rate cut in order to enjoy Dreamland BBQ whenever you want.
;-)
Tim
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell
Sent: Thursday,
Well, that is tempting, but I'll be working in Dallas for a while, and the
BBQ there is pretty good, too.
Rick
On Tue, Oct 14, 2008 at 6:37 PM, Timothy Powell
[EMAIL PROTECTED] wrote:
**
Rick Cook.
I was hoping that Tuscaloosa caught your attention and that you would
take the rate cut in
I hear ya'! I was only hoping!
I all seriousness folks, this gig is still open.
Long term engagement with probable extension.
$75/hr is a starting rate. We could go a little higher depending on your
expertise.
Regards,
Tim
From: Action Request System discussion list(ARSList)
Use plain text and don't worry about it.
Axton Grams
On Tue, Oct 14, 2008 at 9:28 PM, Joe DeSouza [EMAIL PROTECTED] wrote:
**
I got a couple of listers complain to me that the font they receive my
emails in is not very legible. On seeing a screen capture that one of them
sent me I completely
Do you have any attribute in AD that is set to some particular value, before a
record is deleted in AD.
If yes you can create an intermediate form, having a table field based on
vendor form on AD. This table field should check for this, delete attribute.
After it you can do table looping to
I can't because I am using Yahoo to communicate with the ARS List and the only
choices I have to choose from there are some of the standard fonts. I'll look
up advanced options on Yahoo to see if they support plain text emails.
Joe
- Original Message
From: Axton [EMAIL PROTECTED]
In the web based yahoo mail systems (both classic and their 'new mail')
to the right of the subject line there should be a spot where it says
Plain Text click on this and it will convert the email your composing
to plain text.
--Kevin
From: Action Request
Damn I hadn't noticed this!
Joe
- Original Message
From: Redick, Kevin [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 15, 2008 12:57:05 AM
Subject: Re: Some receive emails from me with an odd font
In the web based yahoo mail systems (both classic and their 'new
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