Hello All ,
We are on ITSM 6.3
From the approval console, if I approve/reject a ticket using the Approve or
Reject button I got the following error :
ARERR [8932] You do not have write license
ARERR [330] You do not have write access to field : 13191
In my knowledge, for approving any
I am receiving this error when trying to migrate an existing form with several
new fields.
This is a brand new installation of ars 7.1.0 patch 5 with itsm 7.0.3 patch 8.
It is a windows 2003 server connecting to a remote Oracle 10.2.0.3.0 - 64bi
configured in a RAC.
If I try to manually copy
Have you tried restarting the AR Server? If not, doing that would be a
start. I have seen this happen on AR System 7.0.1 whenever the remote Oracle
DB is unreachable for a little while but later reconnects and it is not
possible to make changes to an Server Object via the admin tool or import
What Database are you using??
With Oracle you can run an SQL statement to move the table from one
tablespace to another. Other databases should have similar abilities.
ALTER TABLE tablename MOVE TABLESPACE new_tablespace;
Fred
-Original Message-
From: Action Request System discussion
Ask your DBA to relocate the archive tables in ARSYSTEM tablespace.
You would need to provide him with all the Txx, Hxx (and potentially Bxx)
tables.
After the relocation (or in Oracle terms, a move), the views related to these
tables will probably need to be recompiled, as the move would
Many thanks to you and Joe for your inputs.
My problem was the following:
- people would like to make a insensitive search in some fields. Not all
the fields.
- the Sybase server is case sensitive. And I am not allowed to change
this because I share the development server with other
Hi Steve,
I didnt know there is OOTB functionality to subit incidents through emails .
Can u please explain me more on this .
Regards,
Salma
ccrashh wrote:
Er...everyone seems to be assuming that you are using the Out-of-the-
box (OOTB) crap...I mean...solution from BMC/Remedy. Is this
The Display a List displays the fields specified in the SQL
i.e. You can do the SQL like...
Select Field1, Field2, Field3
From SomeTable
Where Field5 = 'x' and Upper(Field6) like Upper('ABC%')
The Display will show Fields 1, 2, and 3 while you are selecting against
fields 5 and 6
Hello All,
I am doing archiving of some of the forms.But the data is getting archieved
in SYSTEM tablespace rather than ARSYSTEM tablespace.As the number of
records in these tables get bigger every now and them,i m getting error that
SYSTEM tablespace is almost full.
How would i ensure that the
Are you upgrading just ARS or are you also upgrading Help Desk to 7.0.3?
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Monday, January 05, 2009 7:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.001(HD 5.0) to ARS
You could also try copying the DB across, remove any server references if found
in that DB, then install the production version of the ARS to that new DB on
the new server and then go upwards from there..
Joe
From: Prashant Patil remed...@gmail.com
To:
dear all,
I have a set field action built with a direct SQL.
The query returns several rows.
So I have set the If Multiple Requests Match to Display a List.
What I would like to achieve is to have the Result list open instead of
the SelectionPopup window.
Is that possible?
If not, then how can
Perhaps a bug which is fixed in patch 6
SW00304771 CreateMultipleFields failed on AR System server 7.1 on a form
that had auditing enabled.
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag
I believe that the person approving needs an AR license not an itsm based
license. Just make sure that the user has a floater assigned to them and that
the floater license count is not maxed.
Qin Chen
Network Architect
Uni-Data Communications, Inc
718-445-5600 x3186
917-574-9340
Warren I put together a Key to help our reporting team figure out how
to measure SLA times in our 5.5 environment. This is for Help Desk
tickets but it may be instructive for your Change SLA as the measurement
fields are generic.
Application_InstanceID : HD002552416- Case ID
SLA Name :
Hi Gidd;
**Finally** got the chance to try this out today - needless to say - I am
impressed as usual :)
Reason for the delay was the holidays and forcing me to take time off - but
now that it is finally 'aught-nine' (yikes) figured I'd kick the tires!!
Thought a fair test would be to go to my
Hello All,
EDS-HP is hiring a Remedy Engineer position for the NMCI contract. You must be
able to obtain a secret clearance. For inquiry about this position, please
contact our hiring Manager: Steve Caves at steve.ca...@eds.com. If you are
interested, please forward your resumé to the
If a record is being modified you do require a license.
If you get this error at create time of a record it might mean that somehow the
permissions on that field 13191 must be messed up. The user might not have the
required permissions to write to it. Usually this is resolved by allowing any
Dear List,
Hope all is well, Kforce is looking for a talented Remedy Developer.
Title: Remedy Developer
Type:Contract
Authorization Status: US Citizen or Green Card
Duration: 8 Month Contract
Location:Bethesda, MD
Interview Process: 1st round phone
Robert,
Awesome, I knew this rocks and have been waiting for a colleague to test in
Eastern Europe (using
a 56K dial-up). Yes, I would live a heads up vs. Mid-Tier but I am afraid
that BMC might be less
then enthusiastic hearing about this. Oh well...
Thanks for taking the time to prove
Hi Everyone,
Hope you all enjoyed the festivities over the last few weeks.
I have a request to modify the Subject line on the File / Send Mail /
Request / Mail Recipient feature. This option is in the menu items above
the toolbar and is likely embedded in the basic code of the AR system.
I
In my opinion it is embedded in the basic code of the user tool and not a
configurable feature. There is no template as such for that feature found in
the installation directory.
Joe
From: Susan Palmer suzanpal...@gmail.com
To: arslist@ARSLIST.ORG
Sent:
Hi,
We're encountering the weird behavior on the mid tier. The gradient color
does not show on the tab, and table header texts are hardly seen, unless
user moves the mouse over the column header.
We can live without the gradient color, but the table header text missing is
really annoying.
On
Hi,
A URL of the type
https://midtier_server/ars/forms/remedy_app_server/form_name
always brings up the form in SEARCH mode.
We want to provide our customers with a URL which will open the form in
NEW mode instead of the default SEARCH mode. Is there any modification
that can be done to
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