If you have licenses for it, you might want to use HP's Connect-IT software
instead of AIE. The benefit is that it uses the Remedy API to exchange the
data instead of going the database route. This will make things more robust
as well as easier to set up.
Previously, I have used Connect-IT for an
OK, I've now booked my attendance at this event in November.
Maybe us UK attendees should get together and 'suggest' a UK localisation
(more 'u's and fewer 'z's) and default £ instead of $ (I know 7.5 does
this)
Any other UK people going?
Cheers
Peter
Considering it Peter.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Peter Romain
Sent: 25 June 2009 10:15
To: arslist@ARSLIST.ORG
Subject: WWW RUG - UK Contingent
OK, I've now booked my attendance at this event in
Hello
I'm trying to upgrade to 7.5 (patch 001)and am getting the following
severe error:
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.AR
ServerOracleManageUpgrad eDatabaseTask
LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to upgrade the
database
I'm interested in this but don't have the details. Is there a website?
I found one called http://www.ukrug.org/ but that only has information on
2008
Thanks
Isabel
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
www.wwrug.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ross, Isabel (Access LLP)
Sent: 25 June 2009 11:04
To: arslist@ARSLIST.ORG
Subject: Re: WWW RUG - UK Contingent
I'm interested in this but don't have the
Hi,
1) I have a parent form where a TABLE (List Table) which gets data from
source form (data entry feed) and BUTTON (Delete) components are created.
2) From the primary form if i selected a table row and clicked on DELETE
button.
3) It should opens a confirmation dialog box (Display-only
Hi,
I am able to export forms, active links, filters, escalations etc from BMC
Remedy Developer studio.
But I am not able to export PROCESSES (which created using Remedy User tool)
from BMC Remedy User tool. I searched a lot to do this activity for moving
Development to Production environment.
Can anyone tell me if it is possible (out of the box) to configure ITSM 701
to send email notifications to the assigned group when a Problem Management
record is created\updated?
I can see that it does send a notification to the assigned user but I cannot
get it to send notifications to the users
Last I heard, Connect-IT ran data in batch mode, making it pretty slow. Is this
still the case?
Rick
-Original Message-
From: Michiel Beijen mich...@beefreeit.nl
Date: Thu, 25 Jun 2009 08:30:01
To: arslist@ARSLIST.ORG
Subject: Re: AIE and HP's Asset Center
If you
Forgot to tell that the second AL should be on Primary form
Regards,
Praveen Kumar Saraswat
-Original Message-
From: Praveen Kumar Saraswat
Sent: Thursday, June 25, 2009 5:02 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: enable Auto Refresh on tables
Hi Krishna,
You should write a run
Hi Krishna,
You should write a run process on the close of secondary form. For eg.
PERFORM-ACTION-SEND-EVENT @ RefreshIncTab1 where RefreshIncTab1 is any
word you can write.
Then you have write an Active Link with execute on as Event and runif as
$EVENTTYPE$ = RefreshIncTab1 and a
I checked with the guys Rick - they said:
Pretty much...although you can can set up listeners, like XML listeners
and those can process web requests real-time...
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
O 715-592-5185
C 715-410-8056
Krishna,
PROCESSES do not really mean anything in the language of the Action
Request System (ARS). That name (PROCESSES) may refer to some part
of an application built on top of ARS, but you have not identified
what application (or version of the application) you might be using.
However, in
Has anyone been able to add a field to the Requester console? We added a field
to Incident and need the field to be on the Requester Console. I have not been
able to find any docs on how to add a field.
Bala Patel
Remedy Administrator
From: Gareth Oliver
What does the following return from sql*plus:
desc SCHEMA_ARCHIVE
What version are you upgrading from?
Axton Grams
On Thu, Jun 25, 2009 at 4:36 AM, Ross, Isabel (Access
LLP)isabel.r...@access.uk.com wrote:
Hello
I'm trying to upgrade to 7.5 (patch 001)and am getting the following
severe
Classification: UNCLASSIFIED
Caveats: NONE
Patch 3 for ITSM Suite 7.5 is available on the EPD site.
James M. (Mike) Tuck
Senior Engineer - Software Systems
Verizon Federal Network Systems, LLC
Classification: UNCLASSIFIED
Caveats: NONE
Not patch three ... version 03 of the 7.5 Suite.
Analytics 2.5.01 (from 2.5.00)
Dashboards 2.5.01 (from 2.5.00)
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
262.703.7763 (phone)
tony.worthing...@kohls.com
Hello All,
Does anyone have a suggestion on the best way to migrate CMDB Changes?
I have been doing them by hand, simply because it was a few fields or a
small change and I am afraid all the workflow that fires from the CMDB
Console class manager won't get synched up if I do a .def file
Could someone please send me the pdf's for the 6.x C API Reference Manual?
Thanks in Advance!
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
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Jase
Are you referring to the AST forms or true CMDB changes. You use the CMDB
Class manager and CMDB Driver for that.
Matt
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jase Brandon
Sent: 25 June 2009 18:52
To: arslist@ARSLIST.ORG
CMDBDRIVER is the tool you use. Since you had to ask the question be very
careful when you use this since it is very particular concerning the DOS
command structure.
-Original Message-
From: Jase Brandon jasebran...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Thu, Jun 25, 2009 1:52 pm
I should have mentioned I have had no 7X training and have been winging it
for the last two years with 7X.
To Answer Matt's question - AST:Forms and true CMDB Changes both need to be
moved. Is there a difference in what I could do if it was only an AST: form?
Could I import a .def file for AST:
Changes to CMDB are migrated using the CMDB Driver. It is imperative you do
this as for example recreating a filed on the destination server even with
the correct fieldid does not make the field the same. Log onto the CMDB
driver and take a look at the expdf and impdf commands (for example). You
Thank you everyone. I got what I was looking for!
On Thu, Jun 25, 2009 at 1:56 PM, Warren Baltimore warrenbaltim...@gmail.com
wrote:
Could someone please send me the pdf's for the 6.x C API Reference Manual?
Thanks in Advance!
--
Warren R. Baltimore II
Remedy Developer
410-533-5367
Thanks so much Matt - I am exploring the cmdbdriver.exe and dos commands
right now.
Thanks again,
Jase
On Thu, Jun 25, 2009 at 2:26 PM, Matt Worsdell m...@worsy.co.uk wrote:
**
Changes to CMDB are migrated using the CMDB Driver. It is imperative you do
this as for example recreating a
Because of the design requirements of the CMDB it would be very beneficial to
get the CMDB 1 and 2 training classes. If you make errors in using the CMDB
driver or adding fields outside of the Class Manager the CMDB could be
corrupted and no longer usable.
-Original Message-
From:
Hi all,
Because of the improvements in Mid Tier 7.5, we're wondering about the
possibility of using it with our 7.1 server. So far, it seems to work well for
normal user work. However, due to the change in the web service architecture
in Remedy 7.5, I'm wondering if the new Mid Tier will
Hi Roger,
I completely agree... I have been begging for almost two years.
I feel like somebody bought me a Ferrari and I haven't been to Ferrari
Mechanic School.. :-)
I will most likely make the changes handjam style since I am unfamiliar with
the cmdbdriver.exe and don't want to blow up the CMDB.
We have been using MT 7.5 on ARS 7.1 Patch 6 with no problems. However, we
aren't using web services really, but they seem to have got published (the
default ones)
Joe
From: Lyle Taylor tayl...@ldschurch.org
To: arslist@ARSLIST.ORG
Sent: Thursday, June 25,
Go to User Tool or Admin Tool's Help and type Exporting Reports, I
think by PROCESSES you were referring to Transactional Data.
Let me know if you were able to resolve your issue.
Thanks,
Raj
On Jun 25, 5:26 am, RKVKRKVK krishn...@ilantus.com wrote:
Hi,
I am able to export forms, active
UNCLASSIFIED
C-APIGuide-630.pdf is about 7MB
C-APIQuickRef-630.pdf is 1MB
Reply with your email address and I will email the guides to you
directly so as not to affect all recipients.
Sandra Hennigan
-Original Message-
From: Action Request System discussion list(ARSList)
The sender would like to recall the message, 6.3 C-API Guide (U).
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Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Ok ... So Active Link #3 does a Window Open action to open the
confirmation form as a Dialog window. Add another action after the Open
Window action in Active Link #3 that does a Change Fields action against
the Table Field and has the Refresh Table check box selected.
Fred
-Original
Actually it looks like it is complaining that there is data in the
SCHEMA_ARCHIVE.archiveFromForm column. Do you have archiving turned on for any
forms in the 6.3 server?
What the installer looks to be doing is to be changing the column type for that
column, and Oracle can't do it while there
I try doing integration between Remedy ARS 7.5 to SAP Solman, via
webservice. The purpose is to transfer Remedy ticket with SAP category
to Solman, and the Solman update the status back to Remedy after the
ticket is resolved in Solman. I can simulate both web service
processes using SOAP UI
Hi,
Thank you very much to your reply.
Actually what i am looking in BMC Remedy User is, There is a link called
AP. Administratoin after logging to the BMC Remedy User which is used for
to create approval processes. If we click on AP. Administration' link, then
it will open a window and shows
Hi,
Thank you very much to your reply.
Actually what i am looking in BMC Remedy User is, There is a link called
AP. Administratoin after logging to the BMC Remedy User which is used for
to create approval processes. If we click on AP. Administration' link, then
it will open a window and shows
Hi,
Thank you very much to your reply.
Actually what i am looking in BMC Remedy User is, There is a link called
AP. Administratoin after logging to the BMC Remedy User which is used for
to create approval processes. If we click on AP. Administration' link, then
it will open a window and shows
There is no way to export bundled approval processes. You will need
to go to the AP forms to export the necessary data:
AP:Process Definition
AP:Rule Definition
AP:Notification
AP:Alternate
etc.
I have found it best to maintain the entry ids between various servers
when moving approval related
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