Hello,
We currently are running ITSM suite and it is currently patched. I have my
Server 7.1.00 with no patches installed onto it. I want to install patch 007
to my server but I am not aware of what will be changed or what should we
backup or save prior?
We have some customization and want to
Having been through the nightmares of upgrading a remedy server several time
here are the things to consider:
1. Make sure you do this in a lower environment and test, test test. There
may be bugs in the patch. Never count on a server patch to be 100% bug free.
I have been bit by this one
Analytics for BSM provides just this. A pre-built ootb B/O Universe.
Granted, you would need to design your custom forms in B/O. Maybe someone
could write a tool to translate a Remedy form into a Universe...
Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores
N56 W17000
Mike,
If you are just going to upgrade the ARS version, you do not have to worry
about loosing customizations. You are much better off with Patch 007 or for
that matter most of any patches that were released after the unpatched version.
That being said backup of the database is always handy in
Hi List
Is there any way to find out what the Average character count of the notes
field in Incident Management tickets which have been submitted?
What and can that be run in an Advanced search statement?
Thanks
ARS 7.1 patch 6
Oracle 10g
JK
Hello all,
I am trying to do is build an AR Report using the ReportCreator form and
have the user run it from the Reports console (accessed from the ITSM apps)
or from the ReportSelection form. I have created a report OK and specified
a qualification, but whenever I run the report the
Hi,
What you can do is to create a display-only-integer-field called
'NotesLength'.
Then you create a filter that runs on GetEntry that assigns a value to
this field. The value should be LENGTHC($Notes$) or some such thing.
After this you create a basic AR System report that counts this field.
The only thing I can think of would be to export the data from the
notes field into excel. Then you can use the LEN function to
calculate the number of characters in the notes field for each
record. Add them up and divide by the number of records.
James
On Oct 7, 11:54 am, John Kelley
Its not an advanced search, but if its a one time thing, SQL works:
select avg(length(Detailed_Decription)) from hpd_help_desk
note: yes the db name of the field is missing the 's' in description.
*sigh*
Thad Esser
Remedy Developer
Now... Just where did I put that cheese...?
|
If you have made any customizations to the User or Group form (never
recommended but sometimes necessary) they will be overwritten. Any AR System
form will probably be updated (views overwritten at a minimum) as well, so if
you customized the mail form or something else, you will need to back
Fortunately, nobody replied so at least I didn't waste anybody's time. But for
the benefit of anyone rummaging thru the archives, I totally misconstrued the
problem. It had nothing to do with url links. It was a dumb mistake on my
part. I'd go into details but it is too embarrassing.
Ugh, haha, I was told by BMC that there shouldnt be any changes really to
affect me but I wanted to be certain and see what the rest of the community
said. I do have CAC integration for mid-tier and now that Sean said it
might affect that and also have LDAP integration.
wow...nothing is ever
Other than going in the wrong way and doing it at the DB level, is there
a way for me to update/change 30K records without changing the last
modified name and date fields?
We are starting to do things the right way and are making the
distinction between a Laptop and a Desktop Computer in an asset
If you export the records to ARX, modify the arx file, and then re-import
the file back in after the changes, you should be able to get it done
without the dates changing as long as you re-import it with those fields
mapped
-Original Message-
From: Action Request System discussion
Dear List,
We are pleased to announce the release of version 2.1 of ARSmarts.
The main new functionalities in ARSmarts v2.1 are:
_*Export definitions in batch*_: using the new batch mode of ARSmarts
v2.1, you can create .def files from any number of ARS servers in one
single operation. You
Is anybody able to get the serial number from UNIX Solaris machines into
BMC's Foundation Discovery?
In a message dated 10/6/2009 3:04:01 P.M. Eastern Daylight Time,
tauf.chowdh...@frx.com writes:
**
OK. So after you are logged into the Discovery application, how are you
I am wondering why AVG would be a better statistics as opposed to MAX which
would be more useful for sizing purposes..
Joe
From: Thad K Esser tkes...@regence.com
To: arslist@ARSLIST.ORG
Sent: Wed, October 7, 2009 12:27:44 PM
Subject: Re: Advanced Search
Freedom is having the choice..
If they remove the UT, Remedy will be eventually will be swallowed up and
disappear by someone else.
People like choices,
I used to give my son choices,
you can have a bubble bath, or a regular bath.
But ... you are going to have a bath!
If you dictate what the
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