Re: Assigned license issue

Hi Bruce. I am amplifying on Chris Strauss' remarks (his office is across the hall from mine!). The subject random functional failure occurs in our situation just often enough to be very irritating to both support-staffers and the admins trying to fix it. My corrective action has usually tak

Re: company field for new from control access

It's good information and I just tried the assignee field workflow on one of our forms in development and so far, it works like a charm! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chuscazo Sent: Thursday, Octo

Email Engine Unicode?

We have people that create tickets by creating an email and sending to our system. i.e (this is just a portion). I've X'd out the sensitive info…. Schema: Log Call Server: XXX.com Login: XXX Password: X Action: Submit Call Type !536870992!: REQUEST Priority !630100050!: PR6 Network ID*

Re: Submitter of an Ad-Hoc Approval Record

I believe that you will have problems with pushing $USER$ to the submitter field unless all of your users including approvers are licensed ITSM users. Even if you are licensing all of your approvers though, you could get caught when someone sets and alternate approver and that alternate does not ha

Re: Submitter of an Ad-Hoc Approval Record

** We have the exact same customization request, but for ITSM 7.0.3.  The only active link or filter in the entire system that does an Add-Sig (in 7.0.3 anyway) run-process is INT:APRCHG:CSG:SaveNextApprover_RefreshFields_217_Close.  So with that in mind, the two options we're considering are: 1.

Re: Incident IDs in 7.5 (and I assume 7.6)

Howard Look under Foundation>Advanced Options>System Settings. I believe it uses the abbreviation on the Company form. Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: 27 October 2009 5:21 PM To: arslist@ARSLIST.ORG

Hint, to create Remedy Report

Hi list i just try to create a report with a button. i check the workflow, when in a incident we print the report work log. But im not able to create mine, i just want to create a new button in help Desk, and when the user will press the button this will sort the report of an incident. Any hin

Incident IDs in 7.5 (and I assume 7.6)

Good morning, afternoon and evening all, I was playing with my 7.5 install and found some incidents IDs that are INC_CAL_116 and not the normal INC0021. I assume that the CAL are the first three letters in the company name Calbro Services.. If I am correct, then is this a new setting a

Re: Looking for ways to validate or lock down and then audit foundation data changes

In Oracle 11g, you can use a new feature called Flashback Data Archive. The good thing is that you don't need to develop anything or configuring anything in Remedy, it's all done at the database level To know more about this feature, go here: http://www.databasejournal.com/features/oracle/artic

CMDB Class Id

Hi, Can you help me resolve this error that I get when creating a CI instance in a custom class in CMDB 7.5? Could not find a class with ClassId : OB005056983d094NLlSgIC99KAg34Q The API/Filter log has: +WFFAPI ARIWfFilterAPI -- Service name BMC.FILTERAPI.NORM.ENGINE -WFFAPI

Re: Looking for ways to validate or lock down and then audit foundation data changes

Perhaps not exactly what you want but Panacea Workflow Studio allows you to snapshot or archive your server, including foundation data, within a Workflow Studio cache and have one or many snapshots available for browsing, comparing, exporting..etc at a given time. You can then compare foundation da

Re: SRM Co-ordinator in ars 7.5

Kiran, When creating the SRD, you will need to specify the Coordinator Group on the Service Request tab in the lower section. Thanks Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.com From: Action Request System discussion list(

SRM Co-ordinator in ars 7.5

Hi Listers, Can anyone suggest me how to configure SRM co-ordinator in ars 7.5 I have given all the required privileges but no tickets are visible in my co-ordinator console Can anyone please help me Regards, kiran ___

Re: Server Crash - Event requires attention Permission Denied

What's in the log before the Stacks: line? That's the point of the crash. Then you have the version string output from the server restarting and the ARERR 90 from the Dispatch (arsvcdsp) because it is not able to connect to the server. The RPC error is from the dispatch service and is the re

DMLAdmin, DMLDataAdmin and other Permission groups ?

Hello All, After a fresh installation of ARS 7.5 P 2 and ITSM 7.5.01. When I looked in the user form there are two users DMLAdmin and DMLDataAdmin who has been allotted fixed licenses. May I know why DMLAdmin and DMLDataAdmin are there ? Are these important for configuring ITSM ? We are only using

Re: Re : AIE 7.1 data conversion - RESOLVED

Many thanks Fred for pointing that out.   One thing I should have mentioned is that I am not creating any new mappings or exchanges as such ... I am only modifying some existing ones (which have been working fine using AIE) by adding a column(s) to the existing mapping(s).. Your idea sounds good

JOBS: Mid-Level and Senior-Level Remedy ITSM Consultants

Windward IT Solutions is a premier operational management consulting and systems engineering firm that has helped over 200 corporations and government agencies move in the right direction since 1997. Windward is a private company headquartered in Herndon, Virginia and has staff and offices throu

Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)

Wow...ask a tough oneoktook me FOREVER to figure out Qualifiersbut here is basically what you need to do. A QualifierInfo object has three main parts, LeftOperand, Operation, and RightOperand. To explain these parts I will give you an example ('Status' = "Fixed") AND ('Create Dat

LDAP/AD Integration Tool

A while back I saw a post about a tool that assists with LDAP/AD integration with Remedy. I cannot seem to find it anymore. If anyone is aware of this or any other add-on tool I would appreciate your assistance. Thanks, Mark __

Java API for ARS - How to obtain a Run-If line from an Active Link (for example)

Hi ARSListers, I have been looking at the Java API but am stumped by Qualifiers. String name1 = "Demo"; String swd = "etno"; String sname = "dclha002"; Integer tcpport = 8001; Integer rpcnum = 0; ARServerUser context=new ARServerUser(name1,swd,"",sname, tcpport); // Check and

Re: Re : AIE 7.1 data conversion - RESOLVED

I think what he was saying is he creates views in the local Remedy DB pointing to the remote tables/views and does the conversion in his local views. I do the same type of thing here. i.e. I have a local view in my Remedy database that points to a remote table/view. This way I reference eve

Server Crash - Event requires attention Permission Denied

Hi Everyone, We added more memory to our server this past weekend. Since then the server keeps crashing at odd moments. What we found in the arerror.log was this: Stacks: Mon Oct 26 20:30:35 2009 : Action Request System(R) Server Version 7.1.00 Patch 007 200904160530 (c) Copyright 1991-2007 BMC

Re: How to write the value of an editable column into the database using a filter guide?

That explains why editable table fields do not work with in Remedy User 7.5 patch 2. I'm not sure if they work in patch 1 but the client does not recognize any value in an editable column. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]

Re: Submitter of an Ad-Hoc Approval Record

The submitter of the new approval will always be Remedy Application Server, that is why you can use the Approval Engine to modify records (through approval engine process') without the need to have a licensed user. You will have to add a field and capture $USER$. Question is where do you put the fi

Re: How to write the value of an editable column into the database using a filter guide?

Mark, This cannot be done through a Filter Guide. You will need to use an Active Link guide. The value in an edited column only exists on the client until some action is taken to push the value to the database. Since the value in the edited column only exists on the client, then this action must

Re: How to write the value of an editable column into the database using a filter guide?

I would agree with Mark. I've always considered editable table fields a 'client' thingI wouldn't personally expect them to be available to filters. I would recommend an AL Guide instead. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.

Submitter of an Ad-Hoc Approval Record

CM 7.5 I have a need to identify who created an ad-hoc approval record when an ad-hoc approval record is added to a change record. The ad-hoc approval records are created using the Application-Command Approval "Add-Sig" command. The submitter of the approval record (AP:Signature) is al

Re: Looking for ways to validate or lock down and then audit foundation data changes

Meta-Update will allow you to validate the foundation data (not lock it down). You would simply generate a report of the foundation data on two different servers and then do a diff between these reports. In fact with Meta-Update, there is no need to lock down foundation data. Foundation data el

Re: Task Flow bugs corrected

Hi Chuck, Thanks for this info. We have ITSM 7.0 installed, patch 8 and the tasks are a serious problem for us. Busy making your recommended changes to our dev environment so that we can test. Kind Regards, Basil Webster Remedy Developer Siemens Southern Africa IT Solutions and Serv

Re: How to write the value of an editable column into the database using a filter guide?

Good Morning Mark, I have not tried to do this with a filter but have with an active link where I can change the Status. In my case I simple execute on a lose focus, set field where $Column2 $='Request ID' AND $Column5$ != 'Status'. I would think it would work just as well on modify. Since what

How to write the value of an editable column into the database using a filter guide?

Hi Listers, I'm on ARS 6.3. I have a Table Field with one editable column. While the user is saving the main record, I do a filter loop on it and try to push the values of the column into the base form. This isn't working however. To track the problem down, I've build a message into the filter

Need help in AR Import

Hi All, I am trying to import the RSD values to people form through AR Import but am not able to assign the license type. Please help. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinu

Re: ARS 7.5 Patch 002 crash

Is it a new installation? Check if your old '/usr/lib/locale/C/LC_MESSAGES/arsystem.cat' was replaced with the new one from 7.5. We have seen DSO crashing while logs turned on and the reason turned out to be old arsystem.cat file. On Oct 26, 10:09 am, John Sundberg wrote: > Any suggestions? > >

Re: Re : AIE 7.1 data conversion - RESOLVED

What I mean by I do not have access to the object at the other end is, I can only read the data, I can not change it let alone drop and recreate the views. --- En date de : Mar 27.10.09, Frex Popo a écrit : De: Frex Popo Objet: Re: Re : AIE 7.1 data conversion - RESOLVED À: arslist@ARSLIST.OR

AW: AW: Password for Demo Account ? Reset.

this works at least for 7.1 arcache -d -Ua -e001 -n tmp_admin -lw 1 -g '1;' Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Howard Richter Gesendet: Montag, 26. Oktober 2009 18:36 An: arslist@ARSLIST.ORG Betreff:

Re: Re : AIE 7.1 data conversion - RESOLVED

Wish it was that simple:)   The object I am in fact puuling the data from are views and not physical tables. I do not have access to the views at the remote end, and to ask anyone to rebuild the veiws and change the data column would be asking for trouble :)   Please let me know if you meant somet