Re: About java.lang.UnsatisfiedLinkError:CMDBInitialization

2009-11-23 Thread Tristan Roppel
Hi, This is a typical Remedy Error Message (90), you can not connect to the remedy server. I think, this has nothing to do with the jar files, all jar files are OK now. But check the login parameters, user, password, port number and so on. Be also aware, that there ist no firewall behind your

Analytics Trainer

2009-11-23 Thread Mark Lev
We are looking for someone in the DC area who can perform Analytics training. The effort is about 70 hours. Limited travel costs may be available. Additional opportunities exist, so more work is available for the right person. The customer is ready to start. There are no special security

Re: Remedy for facilities management

2009-11-23 Thread Hendershot,Bruce D.
This isn't exactly what you're looking for, but we have a Remedy application that is used to control access to our data center. - Employees and vendor personnel that are pre-authorized are stored in the system. A periodic review of their status is triggered by workflow. - Each

Re: Caught Ecception Error

2009-11-23 Thread Zaayer, Ben (Information Technology)
We also used to have this problem quite frequently and it always affected different users each time. The only workaround we had was to flush the MT cache, stop Tomcat on all of our web servers, restart Tomcat, and flush the cache again. Our eventual fix was a patch which has completely

Advanced Search/field ID?

2009-11-23 Thread Barber, David
All, I'm sure I've done something like this before, but can't find the details ... The advanced search criteria has a field ID, doesn't it - so that you can query over what is, er, being queried? I can't for the life of me find the details of the field ID in question. Regards Dave Barber

Re: Advanced Search/field ID?

2009-11-23 Thread Misi Mladoniczky
Hi, Just add file id 1005, the Search Bar in Form-FormActionFields. I have seen strange bugs concerning this field... A problem is that you can not access the QBE-fields, but only the data specified in the Advanced Search bar. Best Regards - Misi, RRR AB, http://www.rrr.se Products

AW: Advanced Search/field ID?

2009-11-23 Thread Conny Martin
1005 IMHO you have to add this field to your form to be able to reference it in workflow. HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Barber, David Gesendet: Montag, 23. November

Re: Advanced Search/field ID?

2009-11-23 Thread Barber, David
Hi Misi, Many thanks - I've seen some mention of bugs relating to this, also that its not supported in v7? Seems to be working happily on our v7.0.1 system at the moment though . I'm only wanting to pick up the results of macro searches, and this (should) do the job. Regards Dave

Interactive Intelligence Call Center Software Solution: any opinion?

2009-11-23 Thread Rabi Tripathi
This tool promises a lot: http://www.inin.com/ProductSolutions/Pages/default.aspx Does anybody have any opinion? Anybody integrated any of its capabilities with Remedy? Thanks. ___ UNSUBSCRIBE or access

ARPlugin.exe growing uncontrollably

2009-11-23 Thread Pargeter, Christie :CO IS
Hi All - I am having to reboot my production server because the ARPlugin.exe is growing to over 1.5 GBs of RAM. I have a ticket into BMC but they are not sure why this is happening. I thought I would see if anyone here has an idea why this is happening. We went live with ITSM 7 at the end of

Re: Development Cache Mode revisited

2009-11-23 Thread Tony Worthington
Yep. If anyone is interested, p171 7.5 Config. When object definition changes are made to the administrative server in a server group, other members of the group can be notified either by a signal or by a database posting. With signaling, other servers are notified of changes immediately, and

Re: Interactive Intelligence Call Center Software Solution: any opinion?

2009-11-23 Thread Tony Worthington
We use i3 here. We have a plan to eventually integrate but haven't gotten there yet. I would also be interested to know if anyone has done a CIC-Remedy integration. Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 |

Re: ARPlugin.exe growing uncontrollably

2009-11-23 Thread Charles Baldi
I have seen this sort of thing happen when you make code changes in production with Development Cache Mode off. Note that there are some apps which cause this to happen, the worst offender seems to be Service Level Management but I don't know if RKM does this. This problem was quite severe under

LDAP out of memory

2009-11-23 Thread Martinez, Marcelo A
Hello all, Hopefully someone can point me in the right direction... Every 2 weeks or so, I get a call from my help desk stating that they cannot log into Remedy. Once I restart the application service (AR System Server), users are able to log in again. We currently have LDAP configured to cross

Re: Interactive Intelligence Call Center Software Solution

2009-11-23 Thread Rabi Tripathi
On Mon, Nov 23, 2009 at 11:54 AM, Tony Tony, What features do you use? On Mon, Nov 23, 2009 at 11:54 AM, Tony Worthington tony.worthing...@kohls.com wrote: ** We use i3 here. We have a plan to eventually integrate but haven't gotten there yet. I would also be interested to know if anyone

Re: Interactive Intelligence Call Center Software Solution

2009-11-23 Thread Tony Worthington
Different team so I'm not sure on specific products. We use various i3 products in different areas. My part (Remedy) would interface with CIC -- inbound Help Desk calls. http://www.inin.com/ProductSolutions/Pages/Customer-Interaction-Center.aspx Tony Worthington | Sr. Technical Analyst |

Re: ARPlugin.exe growing uncontrollably

2009-11-23 Thread Pargeter, Christie :CO IS
I did a server reboot on Sunday at 1:15 pm the file was at 20,848 K. Today at 8:39 am it was at 66,484 K. No one has done any code changes since the reboot. We do have RKM but we don't have SLM installed. The only other correlation we have seen is that when our system locks up someone has been

Assignment Engine Dying

2009-11-23 Thread Tim Rondeau
Arsystem 7.1 Patch 7 Looks like our assignment engine has been dying every day. Anyone have these issues? apsvcae.exe Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

Assignment Engine Dying

2009-11-23 Thread Tim Rondeau
Found this error, looks like it happens once a day: [08:19:20,11/22/09] AssignEng Category: AE-CHK-CONFIG - Could not register with the application command dispatcher. Terminating AE Service. [08:19:20,11/22/09] AssignEng ** [08:19:21,11/22/09]

Re: Assignment Engine Dying

2009-11-23 Thread Lyle Taylor
We had issues with that a while back, and what was odder was that we weren't even using it; we had Remedy configured not to use the assignment engine. If I recall correctly, our issue had to do with old, bad data stuck in the Application Pending form combined with assignment engine rules that

Re: Assignment Engine Dying

2009-11-23 Thread Lyle Taylor
Aside from the error at the top, this looks similar to what we saw - it entered the processing loop and then simply died without any indication of what the error was. It took us a while to figure out what it was on our side, but it boiled down to disabled rules in the AE administration console

$GROUPS$ does not include Assignee, Assignee Group, or other dynamic groups

2009-11-23 Thread Brien Dieterle
If I am a member of a dynamic group based on field 112 (or AssignedTo for that matter)-- why doesn't $GROUPS$ reflect this group? I tried making a AL and a Filter to display $GROUPS$ in a field on display and/or GET, but it does not include these groups. How else can one query a form for

Re: $GROUPS$ does not include Assignee, Assignee Group, or other dynamic groups

2009-11-23 Thread Mueller, Doug
Brien, $GROUPS$ and $GROUPIDS$ are keywords. First, keywords are context sensitive to the environment not to a specific ticket. Second, these keywords are the list of groups to which you have been assigned membership. You cannot be assigned membership to implicit groups. These are groups

arforkd won't start

2009-11-23 Thread O'Hara, Jim
Solaris 10, Sybase 12.5.3 I'm trying to upgrade a 5.1.2 arserver to 7.1. On my stage 5 restart, ar_install started arserver but couldn't start arforkd. I then tried a manual start (arsystem), and noticed this in the console output: ars02-new% /opt/ar/ars02/bin/arsystem start

Unable to create CI in CMDB 2.1 P3

2009-11-23 Thread DCI Remedy
Hi list. We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running CMDB 2.1 p3 on windows 2000 server group in preparation for the move to 7.5. We have IM/PM/CM and SLM. Sql 2005 database. Now it appears that the cmdb engine/process isn't firing when we attempt to create a