You should (almost) never use the admin tool on the CMDB forms (eg
BMC.CORE:BMC_ComputerSystem), leave these to be updated via the CMDB
Console/cmdbdriver.
The only time this statement could be disobeyed is if you only have CMDB
in your environment. Creation of new views holding any customisations
Hi Jarl, Misi
The escalations fail on vendor forms in general. And on three unique Remedy 7.5
patch 3 servers.
With regards to the implementation of the ARDBC API - I have implemented the
getEntry() (Java API)call (and the getListEntryWithFields()), and my log shows
that several entries are be
Hi List,
My customer is going to buy a new PBX system. Currently, we are implementing
Remedy ITSM 7.6 for them. They ask recommendation to me.
As far as I know we support Avaya and Cisco CTI. But I don't know any
specific CTI product or model.
May I know your CTI product name and model? Is that
The annual DMTF Conference was held at Santa Clara (California, USA) in
November. The conference demonstrated that DMTF continues to provide
strong industry leadership in driving forward systems interoperability.
Many of the major vendors were represented and presentations covered not
only niche to
Setup archive rule on this email form. You may keep one week email and
delete all older records. Running this archive weekly.
By this way, I had since cleaned up testing incident tickets on a
production box before roll out.
Regards,
On 12/9/09, Axton wrote:
> Look into the sql 'truncate table'
HI Gabud,
Why not use the Archive feature on the Email Messages form? In the form set
the Archive Type to "Delete from Source" and set a time like an escalation. In
a case like this (3M records) first I find the date of the first record (e.g. 9
Dec 2007) and set up the qualification as 'Create
Gabud,
Also consider deleting the records from the Email Error Logs form. If
you have 3 mil in the messages form, the error log is likely bloated as
well.
The other question is do you need the e-mail messages to be stored in
the form for a period of time? If not (and you may already have done
th
Hi,
Is DDE still usable on XP? Could someone please indicate how to locate
the correct location to place a dde.ini file for AR User Tool V7.5?
Whatever location I place the file in it always returns the same error
message in that the format of the dde.ini file must be either CSV or
TAB. No matter
So you are calling a process to generate the file and you are trying to find
out what file is created? How are you calling the process? If it is from a
$PROCESS$ in a Set Fields action then all it is to get the file name is to have
the process you are calling echo the file name
Fred
From: A
Location of DDE.INI fileDon't you have to create the file? The file will not be
there by default after installing the tool. And its been a while since I used
DDE but if I recall right, if you place it in the AR installation directory,
the tool will recognize it. If you want to keep it anywhere e
Marcelo,
As for relationship names, there is a white paper entitled "Mapping Your
Data to BMC Atrium CMDB 7.x Classes" that has a Relationship
Normalization table with suggested names for all relationships.
Brian
Petrus Johansson wrote:
**
Rather than having a dependency relationship between
Nyall,
I think it is kept in C:\Documents and Settings\\application data\ar system\home - where the application data
directory may be hidden. You also need to make sure that the paths are
correct - if you upgraded to a newer version of Microsoft Office, you
need to make sure that path exists a
Not sure anyone responded to this...
It's my understanding that the Software License Management engine in 703
only works with the BMC_Product (and subclass) CI entries against the
Product Categories that are attached to the contract. In addition, I don't
believe that you can attach the particular
In Developer Studio, 7.5 +, it also appears that the Underscore character
'_' is a non-searchable character in the Search functionality. So it may
be a good idea to not use that in the naming convention.
My 2 cents
Janie
From: Action Request System discussion list(ARSList)
[mailto:arsl..
Hi Joe,
Yes I have created the file and placed it in the ARinstallation directory but
it still doesn’t seem to be recognised. I will keep on trying. I will also look
at the ar.ini file.
Thanks.
Nyall
__
Nyall McC
Hi Kelvin,
I have tried that location and ensured that the path to Excel is
correct.
I will keep on trying.
Thanks.
Nyall
__
Nyall McCavitt
Software Engineer
CND/COE/VI/SQ
Tel: +33 1 69 88 73 02
Fax: +33 1
We are working to build a front end interface to access data from an old Remedy
database. I am trying to determine how to grab attachments from the system.
If anyone has information on this I would appreciate it.
ARS 6.3
ITSM 5.6
SQL 2000
Windows Server 2003
Thanks,
Shane Buchholz
Systems An
Hi,
Found the correct location to be:
C:\Documents and Settings\All Users\Application Data\AR System\home
Thanks.
Nyall
__
Nyall McCavitt
Software Engineer
CND/COE/VI/SQ
Tel: +33 1 69 88 73 02
Fax: +33 1 6
The only way to get attachments is through an api client. An export of the
records to ARX format will give you the attachments in question.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shane Buchholz
Sent: Wednesday, December 09, 2009 1
The attachments are stored on a separate table in the database. Full
details (and diagrams) are available in the Databse Reference Guide on page
27 (for diagrams) and page 38 for the description specific to how
attachments are stored.
If you do not have the Database Ref doc, please contact me off
Shane,
They are stored in the corresponding B tables in the database, but like LJ
mentioned, there is no point really of knowing that as access to attachment
can be done only using the API layer.. They are stored in the B tables using
a proprietary compression format. So retrieving them in a compr
We had already discovered the B table that stores the information, but as you
mentioned we could not do anything with it. I will see if we can get them
exported and access them that way. Thank you all for your responses.
Shane
From: Action Request System discussion list(ARSList)
[mailto:arsl
When we were mapping that out, we made Remedy be a SoftwareServer. We also
included SoftwareServers for the database servers (the database software, not
the hardware) and made the Databases depend on the Software Servers. But then,
we were tracking more information about databases in general.
Hi Axton,
I'm not sure where David posted his reply from my question. When you say
truncate table, this means that I would directly go to the db to delete records?
From: Axton
To: arslist@ARSLIST.ORG
Sent: Tue, December 8, 2009 7:06:37 PM
Subject: Re: safe
Yes..
Truncate table ;
This does not require a commit. Once truncated data cannot be rolled back so
be careful when you use it. It is an immediate action.
Truncate clears the what's commonly known as 'the high water mark' of a
table in a database thus shrinking the size in case it was a huge tab
Yes if you export the form using the user tool, the attachments do get
exported too if you select that field to be exported and all of them will be
found in a subfolder along with the exported arx data..
You got to maintain that same format to reimport them elsewhere..
Joe
-Original Message
I have come across the same thing too.. + is not searchable.. so I assumed
that maybe most special characters are not.. I didn't figure out a way to
escape then but then I didn't try too hard.. It ignored the first character
+ in my forms or workflow names and searched the next few characters so it
I just tried this on Dev Studio patch 3, and it did successfully search for +
as well as _. I only tried it on the forms list, so I don't know if it behaves
any differently with other lists.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jo
I didn't yet try patch 3 but it doesn't work below patch 3.
Patch 3 does fix a few things though.. Recently I had a problem saving a
join form with a perfectly legal qualification involving a field with
enumerated values - it didn't like those.. That too I believe (was told by
Remedy Support) was
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