Dear Listers,
We need some help and I'm hoping someone here can shed some light on an
issue we are having.
We are running BO XI Release 2 as our Enterprise server and are connecting
to it from Remedy AR System - User tool to run reports against our Sybase
Database. All of the reports have run in
Hi Listers,
We are having issues getting arserver to successfully start after having
patched the Oracle Client to level 10.2.0.4. Has anybody experienced any
issues in this area? The error message we are seeing on startup are:
Thu Mar 11 12:38:41 2010 390600 : Missing data in the SQL
Check to see if your server can ping the database server by name. I had
a similar issue after a client change but was evident in AIE because I
was using the FQDN (which had always worked and was still working on
another server), I changed to the short db name and connected no
problem.
From:
Hi All,
Just browsing through Remedy's new Developer Studio. Was wondering
where the Related workflows can be found now.. (in 6, we just choose a
field then Properties, there's a tab for Related Workflows)... Is this
still available in 7.5?
Thanks!
Kaye
NOTICE
The information contained in
Hi John,
Quite awhile ago I wrote a Ruby API for Remedy -- I always intended to
share it -- but never got the time. Today -- I made the time.
Thanks for sharing, interesting.
On my side I've been using JRuby with the Java ARS API, it works pretty well
so far :)
If anyone is interested, drop a
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Pass or fail?
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Mon Mar 15 07:12:33 2010
Subject: Test
**
In the client - go to AR Administration setup, general, server information,
configuration tab. Check the Record Object Relationships box and save. This
will require a server restart, and it will take awhile to build the
relationships, so do it when you have some time where no one will be on
Do you have some localised views of this form installed on Unicode server? If
so it sounds like defect SW00333862. Try the following workaround;
*) start the server with the older client and open the
SRS:ServiceRequestConsole form in the admin tool.
*) Save the background graphic image from
fyi, I believe the latest SRM manual says to add the AIF to the existing
workflow, rather than copying it a...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Christine
Sent: Friday, March 12, 2010 12:41 PM
To:
Hi List,
I integrate K.M. with ITSM. When I try to modify an Incident, using a
K.B. solution, the system ask me the K.M. login and password. I cannot
understand why it doesn't use Remedy Login and Password.
If manually I insert login e password, the procedure go on correctly; but
every time
It might be an issue with your selection criteria. For the problematic
report, what is the selection criteria used?
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
ranji...@gmail.com 03/15/10 11:20 AM
** Dear Listers,
We need some
After choosing the field a rick click will provide a list of options one of
them is Show Relationships.
-Original Message-
From: Kaye Bernales kristine.berna...@macquarie.com
To: arslist@ARSLIST.ORG
Sent: Mon, Mar 15, 2010 2:50 am
Subject: Related workflows in 7.5?
**
Hi All,
I would appreciate if anybody can help me giving the solution on RKM tab
access without asking authentication from Requester console.
Thanks Regards,
Ram Rudra
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Ram,
Can you please reply with version and patch information on RKM?
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Thanks Chowdhury,
RKM 7.2 with Patch 003
Thanks Regards,
Ram Rudra
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Monday, March 15, 2010 11:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Why K.M.
Found out this was because I had the Change Implementer Company filled
out on the Role tab of the Approval Mapping. When the change was
created the Change Implementer's Company was null. Once I cleared that
field on the Approval Mapping the system triggered all the approvals as
it was supposed
Hi Ram,
We had a similar issue recently. The following, is what the root cause was,
and what we did to resolve:
Issue:
Unable to access RKM contents when selecting the [Knowledge Management] tab
from an incident record with Remedy.
Troubleshooting Efforts:
It appears that the 'rkm_user'
List,
I am working with RKM 7.2.00.002, and I have published articles that I put
back into draft to modify and then re-publish when I am done modifying it.
The problem is that it keeps the copy of draft as well as the published
one. I have re-indexed and it does not go away. Actually when I set
Ram,
We had the issue you mentioned and this is what I got from BMC Support.
However, others on this list think that this is not an ideal solution but it
did work for us. Good luck.
See below:
The problem you are facing is related to Defect#SW00309893 which is going to be
tentatively fixed in
Thanks much! You confirmed what I thought was the correct action.
On Mar 12, 9:05 pm, Vinay Vermani vinay.verm...@gmail.com wrote:
In that case you dont need to keep OOB workflow attached to your AIF as its
duplicate. Yes, disassociate the original Active Links from your AIF.(dont
delete).
Anne - Perhaps in 7.6 but in the SRM 2.2 guides say to copy the
workflow. I'll go check bulletins and white papers. Thanks for heads
up on the possible change.
On Mar 15, 9:26 am, Brock, Anne anne_br...@bmc.com wrote:
fyi, I believe the latest SRM manual says to add the AIF to the existing
This is what I did and the stepts I took
This is what I did
1.Took publish document and click modify
2. This opened it up in draft status
3. I then modified the document and clicked save
4. I then took the draft document click modify
5. The I clicked on
We have done comparison. Both systems are completely custom, no OOB.
Roger Nall
Manager, SA Business Intelligence/Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723
http://saintake.t-mobile.com/interfaces/default.aspx
From: Action Request System discussion list(ARSList)
you're right, in 2.2 we said copy. Found the 7.6 change -
check the 7.6 SRM Administrator's guide - page 269 -
Add your advanced interface form to the form attach list in the BMC workflow.
a Open the packing list you created in BMC Remedy Developer Studio.
b Open all the workflow objects from
Thanks...
On Mar 15, 1:19 pm, Brock, Anne anne_br...@bmc.com wrote:
you're right, in 2.2 we said copy. Found the 7.6 change -
check the 7.6 SRM Administrator's guide - page 269 -
Add your advanced interface form to the form attach list in the BMC
workflow.
a Open the packing list you
Classification: UNCLASSIFIED
Caveats: NONE
Christie,
Review the Approval Process Configuration form and ensure the rules
defined are correct for your process requirements.
Thank you,
Christopher Michaud
-Original Message-
From: Action Request System discussion list(ARSList)
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