Re: Anyone Know if SLM 7.5 works with ITSM 7.0.03

Hi Tim, We also experienced some issues in SLM 7.0.3 and upgraded to SLM 7.1 P2, but we still face some more issues related to SLA Groups. When I was reviewing the Knowledge base I have seen the following: Not sure this is directly relevant to you\SLM 7.5 but it would be good to double check

Re: Change from Tomcat to IIS - how?

With version 7.1 you get the option when installing the mid-tier to use IIS, Tomcat alone or Apache and Tomcat or some other Web Server/Servlet engine combination. I presume the same is true for 7.5 and 7.6. When installing with IIS the installer adds an ISAPI dll into IIS this services the red

Re: Date/Time Error 9376

Or you could always set up your own filter against the AR System User preferences form to force the value to be correct. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Tuesday, March 23, 2010 4:55

Re: Anyone Know if SLM 7.5 works with ITSM 7.0.03

ARS and Atrium Core (CMDB) have to be upgraded. I have SLM 7.6 running on ARS 7.5 I also have ITSM 7.6. The matrix you need to find is a PPT slide that shows a triangle with ARS and CMDB at the bottom. -Original Message- From: Hulmes, Timothy W Mr CTR US USA IMCOM To: arslist@ARSLIS

Re: Date/Time Error 9376

I have a vague recollection from when I first did ARS training that you could set preference defaults, but I can't recall how it was done. One option might be to modify the underlying form and specify a default value for the field. That might ensure that it has a value when new preference reco

Re: Change from Tomcat to IIS - how?

You can use something like Jakarta to hand off the connection from IIS to Tomcat. We do this as part of our SSO. Incoming requests are picked up by IIS on port 80 and handed off to Tomcat on port 8080. You could likely due the same thing with HTTPS. -Original Message- From: Action Re

Re: Change from Tomcat to IIS - how?

So I need to keep Tomcat but get it to "talk" to IIS? Any suggestions on where I can go to learn more? The docs didn't seem to help...unless I just plain missed it Thanks... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf

Re: Mid-Tier on IIS 6.0 with Tomcat JSP - issue with jsp redirects

** Thank you...it appears majority are saying change to asp, so that is what it appears I will be doing. Thanks everyone for your input. It has been much appreciated as always. If anyone does have a fix or knows how to get jsp pages working in this environment, I would appreciate the insight i

Re: Change from Tomcat to IIS - how?

Fred is correct. You still need a JSP engine to work with your IIS. There are other supported JSP Engines. You cannot use IIS alone. James On Mar 23, 3:37 pm, Richard Copits wrote: > We have 7.5 and use incident mgt. and use Tomcat on our web server. Just as > we have it running > well, manag

Re: Change from Tomcat to IIS - how?

We actually have both. We installed Tomcat but the IIS was on the server. Can we configure Tomcat to "talk to"/"go through" IIS? They want to use HTTPS and a certificate on IIS so that the connections are secure. -Original Message- From: Action Request System discussion list(ARSList)

Re: Change from Tomcat to IIS - how?

Are you using Tomcat only or IIS and Tomcat on the server? You will never be able to remove Tomcat as IIS is not a JSP Engine (IIS cannot process Java server pages which is what MidTier uses) unless you switch to another supported JSP engine. Fred -Original Message- From: Action Reque

Change from Tomcat to IIS - how?

We have 7.5 and use incident mgt. and use Tomcat on our web server. Just as we have it running well, management says that we have to switch from using Tomcat to using IIS. My questions are: Do we have to do a rebuild of the midtier web server for this? Can anyone tell me where I can find the s

Re: Date/Time Error 9376

Hi Lyle, Thank you for your response. That is exactly what is happening, the user is not directly changing a date value, just trying to approve a change in the Approval Central of ITSM (I'm not sure if workflow is triggered to update a date field though). To ensure the locale is correct I'm goin

Re: Date/Time Error 9376

I've had issues with people in different locales trying to submit records. What was odd was that they didn't always have to change a date for it to cause issues - a field would have a date in it, in the format that Remedy displayed it in, and then it would complain that the date was in the wron

Re: Mid-Tier on IIS 6.0 with Tomcat JSP - issue with jsp redirects

IIS doesn't do JSP by default, AFIK, so I would expect that you would either need to move them to a folder under Tomcat (so that Tomcat can process them), or convert them to something that IIS does know how to handle. The suggestion to convert them to ASP might be the easiest if they are nothin

Re: RE Jobs

Copying the DB over could be a good first start. Just make sure that you don’t have any changes in development that you don’t want to lose, because you will then have a perfect copy of production (data, forms and workflow), not just a copy of production data. If you’ve never done it before, th

Anyone Know if SLM 7.5 works with ITSM 7.0.03

Anyone know if SLM7.5 will work with ITSM 7.0.03? We are having many SLM problems and I want to upgrade to SLM 7.5 to try and help resolve this issue before I completely reconfigure everything. I have not been able to get a straight answer from any of the documentation. According to the

Re: Bypass Approval Phase

Thank you. All information was very important. Thanks Rezaul From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Thursday, March 18, 2010 7:57 AM To: arslist@ARSLIST.ORG Subject: Re: Bypass Approval Phase ** Rezaul, I think if I am not

Re: RE Jobs

As well you should test RE on development. Dan's got the right idea Remedy development / testing / prod environments. Sometimes things get out of hand though (say upwards of 8 environments!) Hardware is important as well - load balancers, server groups, etc. Whenever you change RE jobs you *sh

Re: updated one support group in BMC Remedy

Depending on what was changed, the group should say who last modified it at the bottom of the support group form. However, if the change was membership changes, I'm unaware of any OOB auditing that keeps track of changes like that. Lyle From: Action Request System discussion list(ARSList) [ma

Re: Mid-Tier on IIS 6.0 with Tomcat JSP - issue with jsp redirects

I had problems running JSP redirect pages when I migrated to Tomcat as well. Rather than spend much time on it, I just changed them to ASP pages: <% response.Redirect("http://midtier/arsys/forms/appserver/form/view/";) %> I would be interested in the fix if you get them working with JSP p

Re: Bypass Approval Phase

That's exactly what we done. and looks like this is the best and fast solution. Thanks a lot. Thanks Rezaul From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hany Abd El_Fatah Sent: Thursday, March 18, 2010 7:39 AM To: arslist@ARSLIST.ORG Subject: R

Re: Mid-Tier on IIS 6.0 with Tomcat JSP - issue with jsp redirects

** Also, all of our jsp pages are located under C:\inetpub\wwwroot since the beginning of time, would they need to be moved somewhere else now that we are using Tomcat? Just curious. Thanks again, Joelie Dudley jodud...@state.pa.us -Original Message- From

Re: RE Jobs

We have a development server for code changes. Do we need to use dev to test RE jobs (data changes?). I could see if Development modeled production. However our dev does not model prod because the foundation discovery pushes data to prod TOPO. Can we use the sandbox to test RE jobs? F

JDK 1.6 Update 18

Does anybody know if update 18 is compatible with ARS 7.5 patch 3 and ITSM 7.6? -- View this message in context: http://old.nabble.com/JDK-1.6-Update-18-tp28003512p28003512.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

CMDB Consultant required for a project in the middle east

Dear All I am looking for an experienced CMDB consultant for a 2 month project based in the middle east. The role will be looking for an immediate interview ant start. For more information contact me on the below details. Greg Park Business Development Manager Fusion Business Solutions (

Re: RE Jobs

Will copying production CMDB over to development resolve this issue? Discovery is not pushing data to a development server. Discovery pushes data directly to the production server TOPO. I am not sure how I am going to be able to verify the RE jobs work if the data is different between deve

Re: Service-now.com

good points Rick. The other thing that must be said, over and over, is that Peregrine was able to buy Remedy because they cooked the books. If it was not for the millions of $ financial fraud and swindle, Peregrine would not have had the money to buy Remedy; it's that simple. On the other hand,

Re: Service-now.com

Bing's a long-time Remedy person like we are, Shawn. He's entitled to his opinion, also like we are. One correction - it was quite clear that their intent in buying Remedy was to kill it as a competitor. They trained the Remedy sales reps on the Peregrine products, but did not train the Peregrin

Software Contract 'Software Module'

ARSlist, When creating 'Software Contracts' adding new keys to the contract there is a field called 'Software Module'. What is this field used for? There is no (BMC Software) documentation associated to this field. Any ideals with this field is used for? No workflow associated with the field

Re: Service-now.com

Bing, I don't know how long you have worked with Remedy so I may be telling you things you already know, but here's my slanted pro-Remedy vision of history, which will explain why people are raising these concerns. Basically, the golden age of Remedy was when Remedy Corporation existed. You h

Re: Mid-Tier on IIS 6.0 with Tomcat JSP - issue with jsp redirects

** Thanks, I have done that several times to no avail, but I might try it again anyway. Thanks, ~Joelie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Tuesday, March 23, 2010 11:30 AM To: arslist@ARSL

Re: Mid-Tier on IIS 6.0 with Tomcat JSP - issue with jsp redirects

Uninstall Mid-tier and reinstall letting the installer configure tomcat. The mid-tier has a quick uninstall-reinstall procedure. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Agency Enterprise Help Desk Sent: Tuesday, March 23, 2010 10:24 AM To:

Re: Service-now.com

Just read the link and came away with a different impression. John Moores co-founded BMC in 1980, was a venture capital investor in Peregrine in 1981, and co-founded JMI Equity in 1992. JMI is one of multiple venture capital groups investing in Service-Now. John Moores is not a principal at Ser

Mid-Tier on IIS 6.0 with Tomcat JSP - issue with jsp redirects

Environment: Windows 2003 Mid-Tier 7.1 patch 3 IIS 6.0 Tomcat 5.5 Remedy App server is windows 2003, 7.1 patch 3 server version. Upgrade from New Atlanta Servlet to Tomcast. We have a bunch of jsp pages which are just simple redirects. Example: String myURL = " http://remedydev2.state.pa.us/a

Remedy Job Opportunity - Dallas, TX

Good morning!! COMSYS is searching for a Remedy Developer to work a minimum 6 month contract with a client located in Plano. The perfect candidate will have 4+ years of Remedy/ARS Development experience as well Oracle, Perl or PHP experience. If you would like to learn more about this posit

Re: Service-now.com

That last link from John shows that Moores was also accused of selling $630M in his own Peregrine stock before the company's financial house of cards was exposed, causing the stock to plummet to a few cents. Despite owning over 60% of the company's stock, he denied having any active role in, or ev

Re: Service-now.com

Also -- a major funder of Service-now is John Moores (M in BMC) http://www.jmiequity.com/portfolio/ Also was Peregrine guy. http://en.wikipedia.org/wiki/John_Moores_(baseball) And -- interesting: http://www.businessweek.com/magazine/content/02_41/b3803060.htm -John On Mar 23, 2010,

KMX 5.3.01

Does anybody have the documentation for BMC Knowledge Management 5.3.01 that they could send me? Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.

CR reports server time not local time for Mid-Tier users

Has anyone seen this issue with Mid-Tier users seeing AR server time when running reports rather than local time conversion? User Preference records have their local time zone set WUT converts correctly. ARS 7.0 no patch CR server XI R2 Mid-Tier 7.1 patch 5 Sent from my Verizon Wireless BlackBe

Re: Service-now.com

Great point, it only takes one rotten apple to spoil the basket. I don't think he'll conduct himself as Mother Teresa!! -Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Kelly Deaver [kdea...@kellydeaver.com] Sent:

Re: Service-now.com

Scares me too….. Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-5985 (fax) j.man...@neu.edu From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver Sent: Monday, March 22,

Re: ARERR [9260] Report location is missing

You need to have the integration with Crystal Reports server or Business Objects server setup to view reports over the web interface. The report location is one of the parameters in that configuration. This is done from the Mid-Tier configuration pages. Regards, Chuck Baldi On Mon, Mar 22, 2010 a

updated one support group in BMC Remedy

Hi there, Version 7.1.00 Patch 007 Someone has updated one support group in BMC Remedy, how can I Audit it that who has done this. In advance thanks Thanks & Regards Amanullah Software Consultant Thanks & Regards Amanullah Software Consultant DISCLAIMER: "This e-mail message including