Error creating JDBC plugin for federation

Hello Listers, I am trying to federate CI data from MS SQL server. After creating JDBC plugin as described in Atrium CMDB Admin Guide I reopened the Federation Manager and the "Loaded" column continues to read "No". The entries i AtriumPlugonSvr.log are as follows: kwi 04 2010 22:17:5

Remedy Alert - will it go away with the User tool?

Does anybody know if Remedy Alert will be end-of-lifed with the User tool? Not that we use it, but just wanted to check that Guillaume ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug

Re: Problem installing Atrium Core - WS port 9999

Web services are not required for the Atrium Console to work; but you do need a mid-tier, as many things in the Atrium Console use new the Flex technology, which is serviced by the mid-tier... Guillaume From: Action Request System discussion list(ARSList

Re: Problem installing Atrium Core - WS port 9999

Yeah, I got it all working now (thanks again to the list!). Rick -Original Message- From: Guillaume Rheault Date: Mon, 5 Apr 2010 14:06:56 To: Subject: Re: Problem installing Atrium Core - WS port Web services are not required for the Atrium Console to work; but

Re: Remedy Alert - will it go away with the User tool?

That question is covered in the Statement of Direction. 01-Oct-2009 (Statement of Direction) End of Life for BMC Remedy User PDF * How does this affect support for the BMC Remedy Alert client? o Remedy Alert will also beco

Re: Remedy Alert - will it go away with the User tool?

Thanks David, I missed that. Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Easter, David [david_eas...@bmc.com] Sent: Monday, April 05, 2010 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Alert - will it g

Re: Remedy Alert - will it go away with the User tool?

Interesting article. However what is the basis for this assumption? "Also, the deployment and maintenance of a traditional "thick client" increases IT costs within an organization as compared to a web client based solution. " The client does not add any addition IT cost to an organization. For

Re: Remedy Alert - will it go away with the User tool?

Mark, Based on my past experience at shops that used thick client (my current position does not), the process of packaging up the user tool in whatever deployment tool you have and deploying it is tedious at best. In my current position the only thing I need to upgrade is the server and everyone a

OT:Kinetic apps and some iPad fun

I got an iPad -- it is quite sharp - and surprisingly fast. I loaded some Kinetic apps with the iPad. Check them out here: Kinetic Catalog http://skitch.com/johnsundberg/n7kd4/skitched-20100405-100747 Ordering a PC http://skitch.com/johnsundberg/n7kd7/skitched-20100405-100808 Kinetic

Re: Escalation Timeline

http://communities.bmc.com/communities/docs/DOC-10093 The updated version is again available from the BMCDN. Please feel free to download and check it outlet me know if it's working and if you find the information useful. _ From: LJ Longwing [mailto:lj.longw...@gmail.com] Sent: Fr

SOLVED: Need help with workflow to move a license from floating to fixed.

I finally figured out what to do. In this filter: ztmpPeopleLoad-152-AddAssetUserFixed`! After it does a push field to CTM:People Permission Groups I run the following Run process command: "Application-Release-Pending" This caused Remedy to do a commit of allof the workflow up to that point b

Re: Escalation else if tab Bug?

You can still do a set fields to a regular field on a Filter or Active Link Else Action correct? I wonder why not an escalation? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Friday, January

Re: [AKO Warning - Message fails DKIM verification] Problem installing Atrium Core - WS port 9999

Rick, Port is most likely already being used by Java. What you need to do is change the Java Port to use a different port and then restart the server, then complete the install. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]

Re: Escalation else if tab Bug?

AL/Filter are firing on a record, an escalation runs the if action if it finds records to modify, only fires the else if there 'is no record' that matches it's qual...and because you aren't dealing with any record, it doesn't make sense to be able to set a value on that record that doesn't exist, r

Re: [AKO Warning - Message fails DKIM verification] Problem installing Atrium Core - WS port 9999

Rick, The spots you need to change that port are as follows 1. ar.cfg-One of the Ports in this conf file will be found to be set to 2. pluginsvr_config.xml-(AR Server install PATH)\BMC Software\pluginsvr\pluginsvr_config.xml (Here as well you would change the port to the same as in the a

Re: [AKO Warning - Message fails DKIM verification] Problem installing Atrium Core - WS port 9999

Thanks, Tim, I got it figured out last week thanks to a couple other folks who told me what you just did. Rick -Original Message- From: "Hulmes, Timothy W Mr CTR US USA IMCOM" Date: Mon, 5 Apr 2010 10:01:09 To: Subject: Re: [AKO Warning - Message fails D

Re: Suggestions for daily auto Crystal Report export & email?

>> (Win 2003 server x64). As best I can tell it's some kind of >> incompatibility with 64-bit Crystal runtimes not talking to 32-bit AR >> System ODBC driver (I'm at home at the moment and don't have the logs >> handy, something like "error 193" in the logs). Actual error is: 4/2/2010 1:48:57 PM

Re: OT:Kinetic apps and some iPad fun

Sundberg wrote: > ** > > > > I got an iPad -- it is quite sharp - and surprisingly fast. > > I loaded some Kinetic apps with the iPad. > > Check them out here: > > > Kinetic Catalog > http://skitch.com/johnsundberg/n7kd4/skitched-20100405-100747 > > O

Question about the Service field on a 7.6 Incident

I am working with a new ITSM 7.6 install to test an integration, and am starting with the existing sample data. I created some servers to use as CIs, related them to people as "Used by", but I cannot figure out the nature of the required "Service" field on the Incident. This is keeping me from cr

Re: Escalation else if tab Bug?

Ahhh, it does makes sense! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, April 05, 2010 11:56 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation else if tab Bug? AL/Filter are firing on

Re: Question about the Service field on a 7.6 Incident

1. Review Incident rules and you can make this field not to be required. 2. This is from the Service Catalog in Atrium Core as well as Business Service CIs in Asset Management. -Original Message- From: Rick Cook To: arslist@ARSLIST.ORG Sent: Mon, Apr 5, 2010 1:15 pm Subject: Questi

Re: Question about the Service field on a 7.6 Incident - RESOLVED.

Got it. Thanks! And thanks to Anne Brock, who actually beat the list on the BMCDN with this answer. Rick -Original Message- From: Roger Justice Date: Mon, 5 Apr 2010 14:07:54 To: Subject: Re: Question about the Service field on a 7.6 Incident 1. Review Incident ru

Re: OT:Kinetic apps and some iPad fun

:23 AM To: arslist@ARSLIST.ORG Subject: OT:Kinetic apps and some iPad fun ** I got an iPad -- it is quite sharp - and surprisingly fast. I loaded some Kinetic apps with the iPad. Check them out here: Kinetic Catalog http://skitch.com/johnsundberg/n7kd4/skitched-20100405-100747 Ordering a PC

Re: OT:Kinetic apps and some iPad fun

I got one for my mom. She wants to use a computer and access the internet. She's never used a computer and hates using a mouse. She loves pointing at things. The iPad is pretty much the perfect device for someone like that. :-) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Manage

Re: Remedy Alert - will it go away with the User tool?

I agree. We are currently on ARS 7.5 with Help Desk 6. We are currently building on our new ARS 7.5 / ITSM 7.6 environment. When we "upgrade" to the new environment our users will no longer use the WUT. One example of the cost is the ODBC driver connection information in our last deployment of

Re: Remedy Alert - will it go away with the User tool?

** Don't forget that the WUT and Alert eat up licenses whereas MT can be configured to timeout, etc.  Also, last time I checked (7.5 version) Alert and WUT both completely prevent machines from going to sleep on their own, which seriously complicates any kind of energy conservation policy. Bri

Re: Remedy Alert - will it go away with the User tool?

We are using Analytics and it's good, but setting up the "Reporting" from the ITSM applications that are Crystal Reports isn't documented well and isn't as straight forward as setting up BMC Analytics. I'm hoping that one day BMC replaces all of their ITSM reports with it, but for now you have

Re: Remedy Alert - will it go away with the User tool?

Lack of Ad Hoc reporting is really the only thing I hate about mid-tier. You can capture all sorts of data but need to purchase a reporting tool to access that data? I hope that BMC corrects that before killing the client. From: Action Request System discussion list(ARSList) [mailto:arsl...@ar

Re: OT:Kinetic apps and some iPad fun

And somewhere between 300,000 and 700,000 people agree. Despite some of the obvious limitations of the technology, there's certainly a demographic that is (at least initially) finding this useful. John - Does KD Response work as well? I could see IT folks in the field using this tool to collabo

How to display DATE field in date format (from DB)

Hi, We have a field of type 'DATE'. It is stored as an integer in DB. Does anyone know how to display this in Date format? (e.g. are there functions that we can use?) Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you mu

Re: OT:Kinetic apps and some iPad fun

I can think of a boat load of uses, and Rick, the airplane bit was of interest to me as well, and yes, if the Kinetic product bypasses the Flash limitation kudos to them, and a whole other set of uses for the iPad become apparent. Since I am a pragmatist and strive for simplicity, I think an extr

Re: How to display DATE field in date format (from DB)

Kali Obsum schrieb: > ** > Hi, > > We have a field of type 'DATE'. It is stored as an integer in DB. Does > anyone know how to display this in Date format? (e.g. are there > functions that we can use?) > > Regards, > Kali > > > NOTICE > > The information contained in this email is confident

Re: How to display DATE field in date format (from DB)

alter session set NLS_DATE_FORMAT='DD.MM. HH24:MI:SS'; select TO_DATE('1970-01-01 00:00:00', '-MM-DD hh24:mi:ss') + numtodsinterval(c6, 'SECOND') from t954 where rownum < 2; Kind Regards Torsten Brosow Senior Solution Consultant Column Technologies Australia Pty Ltd Fr

Re: How to display DATE field in date format (from DB)

Hi, It's a Sybase DB. But we've figured it out. Thanks!:) Regards, Kali -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tristan Roppel Sent: Tuesday, 6 April 2010 1:18 PM To: arslist@ARSLIST.ORG Subject: Re: How to displa