Our company has a port replicator for every laptop issued. What class
should that go in? I am thinking that it should just go in the Equipment
class since there is no processor involved it doesn't fit in as a
Computer System and it is more than a Network device since it connects
monitor, keyboard,
How do you handle the employee base & location base? Do you have to
duplicate these data sets?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Friday, April 09, 2010 2:25 PM
To: arslist@ARSLIST.OR
Multi-tenancy is the easiest way. You could create new Supprt Groups the HR use
field 112 to limit who can see the record and review the workflow that will
allow a group member the see the entry. You will have the insure on these
records that the unrestricted group is not one of the entries in f
That would make sense.
The request is passes from the MT to server and is successfully executed within
server, but the return response to MT fails because it cannot authenticate the
cookie. But back to the issue, this only occurs with admin modifying their own
ID in user form.
1. All other
Joe,
I will check the ARDBCQuery.dll file. The plugin server seems fine. The Server
Admin page works fine. I don’t see any plugin errors in the arerror.log.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, April 09, 2010 3:
We are looking at adding our HR Help Desk to using ITSM on the same
server. But we wanted to keep the incident & change tickets segregated.
But we don't really want to do multi-tendency if we don't have to. The
2 desks have the same employee & location bases we just don't want them
to see each ot
Good one -- sounds like a nice fit.
-John
On Apr 9, 2010, at 11:53 AM, Easter, David wrote:
**
The other feature to be taken advantage of could be the Object
Modification Log introduced in AR System 7.5.00. While turning on
this feature wouldn’t help identifying changes that were made
Robert,
Issues with the ARDBCQuery.dll used to manifest this problem. Make sure your
build is of this dll that had been patched a few times is a good one. Contact
BMC Support to receive a good build.
Also make sure there is nothing wrong with your plugin server. Is your Server
Administration p
My customer is running ITSM7.6 patch 1 and do not have these issues.
-Original Message-
From: Cvetkovski, Robert
To: arslist@ARSLIST.ORG
Sent: Fri, Apr 9, 2010 1:40 pm
Subject: Re: Incident & Problem links on Home page NOT working!!!
**
I’m currently in the middle of upgrading to 7
I'm currently in the middle of upgrading to 7.6 but i'm not sure that will fix
the issue.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Friday, April 09, 2010 1:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident & Problem link
Have you considered ITSM 7.6? It works.
-Original Message-
From: Cvetkovski, Robert
To: arslist@ARSLIST.ORG
Sent: Fri, Apr 9, 2010 1:17 pm
Subject: Incident & Problem links on Home page NOT working!!!
**
Hello All,
I have an ITSM 7.5 patch 3 environment installed and configured.
Wh
Hello All,
I have an ITSM 7.5 patch 3 environment installed and configured.
Whenever I click on the Incident Management Console link OR the Problem Mgmt
Console link on the Home Page; nothing happens.
I believe its a bug. Has anyone come across this & have a solution on how to
fix?
___
The other feature to be taken advantage of could be the Object Modification Log
introduced in AR System 7.5.00. While turning on this feature wouldn't help
identifying changes that were made prior to the feature being turned on, it
would help in situations where an OOTB system was installed and
The installation guide for Atrum 7.6 only tells you that clients need flash.
I've done a number of installs and have only installed flash on the clients.
I've no explanation for your experience though!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl..
If you do not want to use the admin tool for it, exporting the application
to an XML file and editing it manually and importing it back in place should
work as long as you edit the XML file correctly in the format that the RDS
expects.
Ever since the XML export of definitions has been designed, I
Hello,
You need to post the stdout/fiddler logs online somewhere as there's
probably not enough information there to resolve the issue. The MT uses a
'special' account to authenticate with AR System (setup through the
"Midtier password"), but the MT shouldn't do very much if this was wrong.
Ther
Ouch!
On Fri, Apr 9, 2010 at 8:16 AM, Rick Cook wrote:
> **
> I guess I don't understand what makes it so difficult for BMC to fit their
> own products together in a reasonable amount of time, or to manage releases
> so that only ONE iteration of a patch is released.
>
> If only BMC sold product
But ... Will it blend?
http://www.guardian.co.uk/media/pda/2010/apr/09/viral-video-chart-ipad
P.S. Sorry about the link to the UK for the video. But the company web
site appears to be "slow" or "non-responsive" to me. You should be
able to also find the video somewhere here too:
http://www.blendt
That's what would be logical, but I went from not being able to load the CI
Viewer or the Atrium Core Console to being able to load it at the same time
Flash was installed on the server's browser. I told BMC support about this,
and they seemed completely uninterested in pursuing it further or g
HELP!...
Unix AIX 5.3 L9
ARS 7.5 P4
Mid-tier 7.5p4
Websphere 6.1 32-bit
Java 1.5 32 bit
On the mid-tier only, as admin modifying - my admin User form
(any field on the Form), produces the ARERR [623] Authentication
failed error. I'm able to use mid-tier is full except this issue
**
It seems like turning on "server events" before the install would be a strategy -- however -- the "server events" table is low on info.(This form is ripe for improvement -- and if improved -- a world of opportunity could exist).-JohnOn Apr 9, 2010, at 9:59 AM, ARSmarts Support wrote:** Hi,What I
That is some great Friday humor right there...
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Friday, April 09, 2010 10:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Re : analytics7.6/ DB MS SQL 2005
**
I guess I don't underst
Dashboards 7.6 absolutely will NOT connect to an ARSystem db hosted on SQL
Server 2008. It only knows how to connect using SQL Server authentication.
I was able to connect the Analytics product to an ARSystem db hosted on SQL
Server 2008 x64 - it makes an OLE DB connection using a SQL Server 2
I guess I don't understand what makes it so difficult for BMC to fit their own
products together in a reasonable amount of time, or to manage releases so that
only ONE iteration of a patch is released.
If only BMC sold products to manage releases and impact, maybe they could use
such products
Hi Chris,
Thanks for all of the details! I am still unclear if Analytics and/or
Dashboards will work with a SQL 2008 server if SQL Authentication is
allowed. Is the problem with connecting to SQL 2008 altogether or if you
only allow Windows auth?
I agree that Windows auth only is the most secur
**
Hi,What I usually do for that purpose it to make a complete OOTB install of ITSM, extract the definition and compare it with the definition of the production server. I had to make this operation so often that I have a definition file for ITSM 7.5, for ITSM 7.1 and for ITSM 7.0 (with different le
You don't need flash on the mid-tier server itself, just on all the
clients that will access the Atrium Core Console.
> We are looking at upgrading to this and run a linux shop. How have people
> worked with/around this for linux (with Tomcat)?
>
> Anne Ramey
>
>
> From: Action Request System dis
Since I had opened an issue on both Analytics 7.6 and Dashboards 7.6, I did
eventually get an answer of sorts. On Dashboards, the DIL engine is apparently
from a third party, and is only now being adjusted to talk to SQL Server 2008.
They expect to release an update to 7.6 this summer that sup
Hi Danny -
What a clever idea! In all my years of working with patches ... and trying
to figure out the differences have never thought of that - VERY CLEVER
Barb Wagner
Remedy Architect
IBM Global Services
(612) 397-2955
Tie Line 608-1958
bar...@us.ibm.com
... ...
I don't think that was a rhetorical question, in case anyone official is
wondering...
Rick
-Original Message-
From: strauss
Date: Wed, 7 Apr 2010 14:06:20
To:
Subject: Re: Re : analytics7.6/ DB MS SQL 2005
On SQL Server 2008, Analytics 7.6 created one table
Thanks all Patch4 worked.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rod Harris
Sent: Thursday, April 08, 2010 10:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Search menu is failing in ARS 7.5
**
Hi All,
I believe
We are looking at upgrading to this and run a linux shop. How have people
worked with/around this for linux (with Tomcat)?
Anne Ramey
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Thursday, April 08, 2010 5:10 PM
To: arslist@
Have Nice weekend List
A man walks into a doctor's office. He has a cucumber up his nose, a carrot in
his left ear and a banana in his right ear. "What's the matter with me?" he
asks the doctor. The doctor replies, "You're not eating properly."
Five Englishmen boarded a train just behind fi
Hi,
Multiple Assign is not Checked
Regards
Rajesh Nair
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Siraj, Muhammed
Sent: Friday, April 09, 2010 4:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Group Error
**
Hi,
Is
Hi,
Is your "Enable Multiple Assign Groups" option checked in "Server
Information" Form >Under "Configuration" Tab? This is also one of the
reasons of this issue.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL
Sent:
Hi there all, it's Ross here from Open Spaces ITSM Recruitment in London.
I am now urgently looking for experienced BMC ITSM Specialists and
Consultants for implementation, development, support and consultancy roles
in the UK, Belgium, Germany, Sweden, The Netherlands, Dubai and across
Europe.
I
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