View forms and Remedy Schema tables

2010-05-21 Thread Gopal-srg
Hi all, I need some information regarding the remedy view forms. How to find the view forms created with Native SQL(Prev6) which are not having T tables? Regards, SRG -- View this message in context: http://old.nabble.com/View-forms-and-Remedy-Schema-tables-tp28630092p28630092.html Sent from

Re: arimportcmd going away for solaris with 7.5 - any replacement ideas ?

2010-05-21 Thread Jarl Grøneng
You can use the dataimport java api, and you can still use your current mapping files. It is explained at page 218 in BMC Remedy Action Request System 7.5.00 Integration Guide This is an example on Windows: -- set CUR_DIR=%~dp0 SET ARJARPATH=C:\Program Files\BMC

Re: {Remedy ARS} Re: Replace New Line Character with 7.5, not possible anymore?

2010-05-21 Thread Alkan, Koray
Hello all, Bad news, none of the above worked for 7.5 In the meantime I will try contacting BMC to see if they have a workaround for this issue, but not with much hope. I will keep you updated. Koray On May 20, 6:30 pm, Grooms, Frederick W frederick.w.gro...@xo.com wrote: I have always used:  

Re: View forms and Remedy Schema tables

2010-05-21 Thread Ben Chernys
How to find out almost anything: Look the documentation! Specifically AR System Database Reference, and, for the SchemaType integers, file ar.h (not the best spot) select name from arschema where schematype = 3 #define AR_SCHEMA_NONE 0 /* null schema */ #define AR_SCHEMA_REGULAR1

Re: ITSM7.5 Incident SLAs

2010-05-21 Thread Mike Buck
That's really helpful Jiri, thank you! 1. I have gone throught he settings as you suggest, and it wasn't too far a drift. o Reset Goal for Same Request? = Yes (was No) o Allow Service Target to Re-Open? = No (was Yes) 2. I have now created the Groups and associated Service Targets as you

Re: View forms and Remedy Schema tables

2010-05-21 Thread Gopal-srg
Hi ben, Thanks for ur response.we are having a situation here like there are some view forms(Created using Native SQL Prev6), somehow for some os these view forms the T ables ,H Tables and B tables has been dropped off from the databse(Oracle). We need to find such those view forms. Are we need

Re: View forms and Remedy Schema tables

2010-05-21 Thread Ben Chernys
I read view forms(Created using Native SQL Prev6) in your email. You cannot make a view form in Oracle. You can make an Oracle View. Also you can make that view in any instance and under any id or schema - not necessarily the ARS one. I also do not understand what Prev6 is. If the view was

Re: View forms and Remedy Schema tables

2010-05-21 Thread Gopal-srg
Hi Ben, Sorry for misleading you by putting question in wrong way. Here Prev6 means Remedy View form created in ARS (versions prior to version ARS v6.x) view forms(Created using Native SQL Prev6) - means remedy view forms createdd with Native SQL query which will query to other DB tables to get

Re: View forms and Remedy Schema tables

2010-05-21 Thread LJ LongWing
Gopal, I may be off base on this one.but I don't believe that Remedy creates views of 'view forms'due to the fact that Remedy is not maintaining the data for the form (the view is)I don't believe you will find T/H/B tables for itsame thing for Display only Formsand I think

Re: View forms and Remedy Schema tables

2010-05-21 Thread Grooms, Frederick W
You should find an Oracle view of Txxx for your Remedy View Form. For Regular forms Remedy creates T/H/B tables. For View forms Remedy creates T views in the database. Dialog and Vendor forms are not represented tables/views in the database. Fred -Original Message- From: Action

Re: In Develop Studio. It seems right/Left/up/down key can not move any field.

2010-05-21 Thread Arner, Todd
You can use the left, right etc. in Dev Studio. You just need to pres the . period button on your key board to access the move mode. Basically you select the item to move, pres the period and then use the arrows. Hope that helps. Todd Arner From: Action

Re: In Develop Studio. It seems right/Left/up/down key can not move any field.

2010-05-21 Thread Arner, Todd
I should also mention once you have completed the move you need to press the period key or the enter key on the keyboard to finish the move. From: Arner, Todd Sent: Friday, May 21, 2010 9:38 AM To: arslist@ARSLIST.ORG Subject: RE: In Develop Studio. It seems

Re: View forms and Remedy Schema tables

2010-05-21 Thread LJ LongWing
OkI stand corrected :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, May 21, 2010 8:28 AM To: arslist@ARSLIST.ORG Subject: Re: View forms and Remedy Schema tables You should find an

Re: View forms and Remedy Schema tables

2010-05-21 Thread Ben Chernys
Lyle, I tried it before sending my post and you are off base. Remedy creates a T table but not H, B as it will not have any Status History and not have blobs. The T table may be just a view. I need to check more on that. It also creates the table name view. Cheers Ben -Original

Re: Moving URL location in email. ARS 7.5 ITSM 7.6

2010-05-21 Thread Matthew Perrault
Andre, When you use the Web URL check box in the filter that sends the notification, I think that is automatically placed at the top regardless of using an email template or not. At least that's what I've seen with 7.1, but I could be wrong on that. You are on the right track as far as

Alias login in Remedy 7.5. patch 3

2010-05-21 Thread Renee Santos
I read in BMC's documentation that you can use a 'Alias' login (field id 117) in the USER form. This field will only be used to authenticate login and then use 'Login Name' (field id 101) for process. Does anyone have this working? We are setting up to authenticate through LDAP and I am

Re: Alias login in Remedy 7.5. patch 3

2010-05-21 Thread Grooms, Frederick W
The way it was described to me (way back when) was A person enters their login information (field 101 data and password) on the login screen. During the validation process if LDAP is enabled and field 117 is on the User form and has data the server will send the field 117 data instead of the

Re: Alias login in Remedy 7.5. patch 3

2010-05-21 Thread Danny Kellett
Hi, This applies to having the login name different to the name you have in your active directory. Example: My AR System login name might be Danny. My domain account is dkellett. So if you setup your AREA LDAP to use something like samaccountname=$\USER$ Then when you run the user

Re: RKM Login Page

2010-05-21 Thread Alan Blake
You could use template.html and include a disclaimer that way, maybe use some JavaScript to detect you are on the login page and only show it on that page. Alan BlakeKnowlysis --- On Mon, 5/17/10, versicle versi...@aol.com wrote: From: versicle versi...@aol.com Subject: RKM Login Page To:

Re: Alias login in Remedy 7.5. patch 3

2010-05-21 Thread Renee Santos
Danny, Thank you for replying so quick! If I use filed 117 to authenticate from ldap, then what about the password being sent to ldap server? In documentation it states to remove the entry in the password field.. From: Action Request System discussion list(ARSList)

Re: Alias login in Remedy 7.5. patch 3

2010-05-21 Thread Renee Santos
Thanks Fred! One question, So no password to LDAP? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, May 21, 2010 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Alias login in Remedy 7.5. patch 3 ** -- The

Re: Alias login in Remedy 7.5. patch 3

2010-05-21 Thread Danny Kellett
Hi, The password you enter in the dialog of the user tool or midtier will get passed to AREA and will be used to verify with your domain. The switch to do this is if you have a blank password in the user record. So thats what Cross Reference Blank Password means on the AR Server. If the user

Re: Alias login in Remedy 7.5. patch 3

2010-05-21 Thread Grooms, Frederick W
Correct. When using LDAP the password field in the user form is left blank. The password the user enters on the login screen is their LDAP password. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Renee Santos Sent: Friday, May 21, 2010 11:08 AM

Mid Tier URL checkbox in filter

2010-05-21 Thread Kevin Begosh
List, When you send a notification from a filter in ARS you can check the Web URL box to send a URL with the email. Does anyone know how remedy does that. Is there some file that is used to compile the URL, mainly the server name or is it some behind the scenes api that you cannot really touch?

Re: Mid Tier URL checkbox in filter

2010-05-21 Thread Eli Schilling
Kevin, The URL is built using the Default Web Path configured under Server Information. The server= variable then uses whichever default server is configured under Mid-tier config. Is there something in particular you are trying to change? - Eli From:

Re: Mid Tier URL checkbox in filter

2010-05-21 Thread Kevin Begosh
the ARServer name in the URL. Right now it is being added as the FQDN and I only want the alias. On Fri, May 21, 2010 at 1:59 PM, Eli Schilling eli.schill...@thecreek.comwrote: ** Kevin, The URL is built using the Default Web Path configured under Server Information. The server= variable

Re: Mid Tier URL checkbox in filter

2010-05-21 Thread LJ LongWing
Yea..that's a 'feature'.check the list archives and you will find workarounds for that scenario. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Friday, May 21, 2010 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier URL

BMC's Sample SSO White Paper/Code

2010-05-21 Thread Rodriguez, Rafael J x23718
Hello list, Just wanted to find out if any of you have experienced this issue and if so what recommendations are there to troubleshoot and resolve. Below is my setup info: ARS Server 7.5 Patch3 (Server Group with a load-balancer in front of app servers) SQL 2005 WIN 2003 Mid-Tier 7.5 Patch 4

Re: Mid Tier URL checkbox in filter

2010-05-21 Thread Kbegosh
One thing I did find was doing a find and replace on the ar system email messages form on submit Sent from my iPhone On May 21, 2010, at 2:26 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Yea….that’s a ‘feature’…check the list archives and you will find workarounds for that scenario.

Re: Mid Tier URL checkbox in filter

2010-05-21 Thread LJ LongWing
That’s the workaround I personally use J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kbegosh Sent: Friday, May 21, 2010 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier URL checkbox in filter ** One thing I did find was doing a

Compatibility(urgent)

2010-05-21 Thread Arnab Baral
Hi Listers, I was trying to install AR server 7.1 in Windows 7 OS and it failed. It gives an error saying AR server does not support windows 3.x platform. Please suggest and also let me know if AR server 7.5 would work. Regards Arnab

Re: Compatibility(urgent)

2010-05-21 Thread Mark Lev
Amab, You should refer to the compatibility matrix. If it isn't on it, it isn't supported. http://www.bmc.com/support/reg/remedy-compatibility-tables.html Thanks, Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arnab Baral Sent: Friday,

Re: Compatibility(urgent)

2010-05-21 Thread Roger Justice
This has been discussed multiple times on both the ARS List and the BMCDN. Please do some reviewing of the 2 sites for your answer. -Original Message- From: Arnab Baral arnab...@gmail.com To: arslist@ARSLIST.ORG Sent: Fri, May 21, 2010 3:17 pm Subject: Compatibility(urgent) ** Hi

Re: BMC's Sample SSO White Paper/Code

2010-05-21 Thread Axton
Usually an ARERR 623 means that the password given in the ARServer configuration in the Mid-Tier configuration does not match the password configured for the Mid-Tier User password on the ARServer. Axton Grams The statements above are just my opinion. On Fri, May 21, 2010 at 1:34 PM, Rodriguez,

Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64

2010-05-21 Thread Jason Miller
Hi Tim, Since this server is only for Remedy 32bit we only installed 32bit Java There were a few rik errors in the install logs, the install hung on the final server restart and the administration console plug-ins were not working (sounds consistent with java issues) after manually starting ARS.

Re: BMC's Sample SSO White Paper/Code

2010-05-21 Thread Pat Zandi
Use the free one offered from devtechnogy group contact Michael.campbell@ devtechnology. Com Free. Already works with dept of navy and Dla and other military sites Sent from my iPhone On May 21, 2010, at 2:34 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: **