As long as you extract field 1 (Person ID) when you run your report then when
you do an import it will overwrite the data with what is in your import. When
running the import choose File-Preferences and hit Update Old Record with
New Record's data on the Duplicate Request Id tab.
We had to
Hi List,
we try to integrate a custom built CMDB class into the Asset Management
Application using the Sync Asset UI function of the ITSM Administration
Console.
From my point of view, this method only covers about 70-80% of the needed
funtionality.
For example:
- you have to create additional
Hello listers,
we have a custom application, with ARS 7.1.0 server on AIX machine,
installed in NON Unicode mode and
pointing to AIX db server with Oracle 9.2, characterset UTF8. So database is
already Unicode enabled, ARS is not.
We are planning to do a major upgrade: we need to have our ARS
**
Since the Remedy Alert tool was mentioned...I am going to make an assumption that you want a solution that is NOT dependent on the Remedy User tool being opened. You could use some of the instant messaging technologies especially those with a command line feature. If your organization allows
Dear List,
I am still waiting for your help here
I have done some analysis need to check if this is ok.
Note : I need to install all the ITSM suites(service desk, Change),CMDB,Asset
Management and Discovery Tool
The detail specifications of servers are as follows:
Hardware Details
Hi Everyone,
We are on Remedy 6.3 and our Japanese(only) users are getting below mentioned
error :
***
ARERR (402) Incorrect format in the definition file. Incorrect format in the
definition file. (ARERR 1651)
***
The application is working fine in English and other languages and
I actually ran into this as well. We had some incidents that had hundreds
of relationships as duplicates so when you tried to close the original
incident it would pretty much time out like you mentioned below. What we
did with approval from BMC was close the original incident and then have a
Using Developer Studio (7.5) is there a way to simply duplicate a field on a
form. In a way that the functionality stays with it. For instance, if a field
displays an x from a drop down selection and you save this selection. They
display another form that inherits that field with the x in
I think I just read something in the release notes for one of the recent
patches that addressed that. Might look to see if it affects you.
Rick
On Tue, Jun 29, 2010 at 9:43 AM, Kevin Begosh kbeg...@gmail.com wrote:
**
I actually ran into this as well. We had some incidents that had hundreds
I am no longer on that contract but thanks for looking out :)
When we were working with BMC they actually did say it was a defect and were
going to fix it but at the time we could not wait for them so we basically
just developement what they said they were going to do.
Kevin
On Tue, Jun 29,
Thanks Sean, I'll give this a try!
Date: Tue, 29 Jun 2010 08:41:48 -0400
From: sean.garri...@fiserv.com
Subject: Re: Updating Mass People Profiles
To: arslist@ARSLIST.ORG
**
As long as you extract field 1 (Person ID) when you run your report then when
you do an import it will overwrite
Antonio,
Simply changing parameters, locale settings etc. won't work. The reason is
explained in document BMC Remedy Action Request System 7.1.00 Installing on
page 162. The only supported way to upgrade to Unicode is from 6.3 to 7.x
But you can do a little hack.
In short:
1. UPDATE .control
Hello,
We have been asked to exclude Rejected tickets from the Change
Management Console Table. For some reason I am drawing a blank. Can
someone help me do this?
Thanks,
Tricia
___
UNSUBSCRIBE or access ARSlist
If I want to update just the 1 field in CTM:People, can I simply extract that
field and the Person ID, modify that field, and then import using the file
which only contains those 2 fields for each record? Or do I need to export all
data and only modify the data I want to modify, and reimport
You should be able to import just one field as long as you have the Field ID
1 which on CTM:People is the people ID.
When you import are you doing an update in the preferences?
On Tue, Jun 29, 2010 at 11:50 AM, Vianna Vianna vianna...@hotmail.comwrote:
**
If I want to update just the 1 field
Hmm, not sure of what type of field you are referring. Not sure what
you mean by inheritance, the only inheritance that occurs in Remedy is
when creating join forms.
If I copy a selection field, all the attributes and values are copied
over.
On Jun 29, 8:45 am, Aldrich, Joshua
Yes, nevermind, I was running some tests and removed the extra fields from my
data file, but not from my mapping. My mistake. Thanks!!
Vi
Date: Tue, 29 Jun 2010 11:54:43 -0400
From: kbeg...@gmail.com
Subject: Re: Updating Mass People Profiles
To: arslist@ARSLIST.ORG
**
You should be
I'm pretty sure what you are asking for requires workflow to pass the value
to the second form.
On Tue, 29 Jun 2010 08:57:40 -0700, Chuck cpg...@gmail.com wrote:
Hmm, not sure of what type of field you are referring. Not sure what
you mean by inheritance, the only inheritance that occurs in
Chuck,
That's what I thought. I've been using the Lose Focus. It's counter-intuitive
to perform an action, have nothing happen and then react when I move to an
unrelated field.
Thanks,
---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
You could try this.never done it but you could try.
Create a global field on any form you want to be able perform this 'popup'
and have it set with the record's create date on that form
Create another Global field that it set by an interval AL that gets the same
information, if the
I sent this once, but I don't think it went through.
I have created a view field on my main form. Then I created a new form.
The new form has a character field on it.
On the main form, I placed an active link. The active link runs on 30
second intervals. It checks the new form to see if there is
Hello everybody,
Here is an odd one. I have a user who wants to connect MS Access 2007 via
ODBC to do some analysis of records. The “SQL” query returns the correct
number of rows but throws an “ODBC -- call failed” error and the three
columns she is asking for return ‘#Name?’ for all rows. I
Kevin,
You could perform an Open Window action under those conditions and Open in
Display Mode.
This won't help if you want to scroll through a list of tickets that do not all
meet this condition.
To restrict that you could do a Change field action on Status(to read Only)
and then clear the
yeah I looked at these options as well as some others but I was kind of
hoping maybe there was some run process or special keyword I did not know
about :)
On Tue, Jun 29, 2010 at 1:54 PM, Reiser, John J john.j.rei...@lmco.comwrote:
**
Kevin,
You could perform an Open Window action under
I wanted to ping the list to see what others are doing/thinking regarding SLAs
and ITSM.
We currently have 2 SLAs per incident: response and resolution. - we'll focus
on the response SLA for now.
As normal, when a ticket is new, the SLAs are attached and are kicked off when
the status is
Set your Stop conditions for your Response SLA to the following:
'Status' = Resolved OR 'Status History.In Progress.TIME' != $\NULL$ OR
'Status' = In Progress OR 'Status History.Resolved.TIME' != $\NULL$
This way when the ticket is Resolved or Closed or Cancele or In Progress it
stops the
I've never used it, but Misi has a utility at www.rrr.se that might help:
Thad
---
RRR|ChangeField (free)- Multiple Change Field Action Creator
All you need to do to get access is registering an account at www.rrr.se.
Skip the
Thanks Thad. I had one of my collegues actually try that and he said it
worked for him. I am not able to access that site from where I am so I was
going to try and upload the xml file when I get home.
Thanks for the suggestion.
On Tue, Jun 29, 2010 at 4:34 PM, Thad Esser thad.es...@gmail.com
All
Could someone give me an idea how to implement an escalation that would run one
of the reports that I have saved in the reports form ?
Thanks
Kevin
_
Hotmail has tools for
Peter - Thanks for the suggestion. I will test it in Dev. I knew it had to be
easier than I thought.
What is the difference between $NULL$ and $\NULL$ ? I've seen this before but
can't remember exactly.
Marcelo
-Original Message-
From: Action Request System discussion list(ARSList)
I have an RFE in for that from years ago. I think it still might be
open. I can't seem to locate it though.
James
On Jun 29, 12:16 pm, Reiser, John J john.j.rei...@lmco.com wrote:
Chuck,
That's what I thought. I've been using the Lose Focus. It's counter-intuitive
to perform an action,
I really am sorry if this comes through multiple times.
Kevin,
You would probably need to build a secondary form to hold the name of every
field in the form you want to change but
how about a table walk through the secondary form that loads each field name
into a Change_Field_Type display only
I will be out of the office starting 06/30/2010 and will not return until
07/02/2010.
I'm going out of station and I have minimal access to mails until 02nd
July. I will give you a reply once I come back.
For Carphone Warehouse account please contact Suneel Pallamreddy.
All escalations should
Not much details on this one, but if you're looking for work feel free to
reach out.
Gene
-- Forwarded message --
From: Michelle Phan michelle.p...@insightglobal.net
Date: Tue, Jun 29, 2010 at 4:30 PM
Subject: Refferal for Sr. Remedy Developer Job Opportunity in Houston, TX
To:
Hi Jason,
This sounds like an issue caused by MS Access being a lot fussier
about column names than ARS. There is a fairly short maximum column
name length and many special characters also cause problems. Check the
name of the first column that returns the #Name? error.
Including the status
35 matches
Mail list logo
