Hi Lyle/Axton,
Users are facing this session invalid error during search mode of the
form. They are not facing this issue during new mode. Do you get these
errors only during Search mode or Is it in all the scenarios?
Regards,
Radhika Aluru
From: owner-ars
Hi All ,
My users are not able to submitted the Survey, For that users I
provided Read Licenses , But when I changed from read to Floating now they
are able to submit the Survey
Is my approach is right or any suggestions from any body
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It is available for 7.1. see this post - http://communities.bmc.com/communities/docs/DOC-2782
I bet if I spent a bit more time digging there is the same for 7.5
Kelly DeaverL-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov (Business mail)
Men and women on Earth die and go to Heaven
God comes and says -
"I want the Men to form two queues,
One line for the Men - Who dominated Their Women, and
One for the Men - Who were dominated by Their Women.
Also, I want all the Women to go away so that no Man and Woman can talk.
"Next time Go
Hi All,
In Remedy 6.3, is there a problem in comparing values if the field value
has a leading space?
Scenario:
Value of Field1 is " testvalue"
Value of Field2 (from another form) is also " testvalue"
Filter:
Set field if:
$Field 1$ = 'Field2'
If no requests match: Set value to NULL
Field:
tm
Hi,
Remedy normally strips off any whitespace at beginning or end.
If you import data, you can get data like that. Possibly in many other
ways as well.
My suggestion is that you try to get rid of any data with leading/trailing
whitespace.
Best Regards - Misi, RRR AB, http://www.rrr.se
OK, I think I REALLY have it this time.
The place to change the Approval Phase Names is in the APR:SYS-Approval
Definition form, in the Phase Name field. You just type in whatever name
you want to use rather than select from the Menu. Once you change it there,
the change appears in the menus of
I have a support person that can not create a incident ticket. He gets
the error message below. He is not a member of either of the two groups
but is just trying to create an incident and send it to the group. I have
check his permission and he does have Incident User which should allow him
I agree. It is a deal breaker without it.
Best regards,
Rich
�x
�x
你
。
GIS-ISS-SEM
Service Technology Development Manager
ITIL Practisioner Certified: Support and Restore
Princeton, NJ (: 609-580-5802
Cell (: 617-756-4626
Information Classification: Limited Access
From: Actio
I know that if a Change Request has Tasks beneath it, that the CR will be
automatically set to Completed when the last subordinate Task status is set
to Completed. This allows a Closedown Review-type of notification and
Approval to automatically go out.
Does that work the same way with CRs that a
No chance (I hope :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Thursday, July 29, 2010 4:38 PM
To: arslist@ARSLIST.ORG
Subject: OT: Remedy Developer needed for a 6-12 month project in Denver,
All,
I'm trying to capture when a specific Administrator Login is used to login to
the User or Admin Tool.
I need to take that information, and save the ID and the Timestamp into a
Form/Table so that it can be reported off of monthly.
While I could turn on the User Logging (from the Server Inform
Matthew,
Look for the INIT_Form in the docs.
You have to add it to the ar.cfg file. I loads in the back ground and you can
use it to push data to your "Spy on the bad admin" form;^>
Can ya tell it's Friday?
---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Loc
Matthew,
As John mentioned, you could use the Init form, but that only works in the
user tool.not Admin or Web.your best option in my opinion is to upgrade to
7.5 and turn on the user license monitoring feature.then write a filter on
these forms to do what you need..outside of upgrading, I believe
The phase name menu comes from the approval process configuration - change
them there and you will be able to select the new names on the approval
mappings.
You change the phase names in the approval process configuration - based on
them being enabled they then show up in the pull-down list on the
Richard,
This is one of the standard types of rules that is documented in the Approval
Server guide. Just take a look
at that document and you should be able to use the index to point you to it or
just look at the section that
is talking about approval rules and this type will show up.
Doug
_
Thanks guys.
Ya I tried adding some code to the AR System:License Review form,
but that's a Vendor form, and it didn't work :(.
I look into the INIT form, though, but I really needed to capture when the
Admin tool is logged into.
I'm thinking if there was a table in the DB, I could write a DB trig
Hrmmm...
Ok the filter on AR System:License Review form to push to the other form does
somewhat work.
but only if you login via the USER tool.
Doesn't capture logging in via the Admin Tool.
Shoot...
There's got to be another place where it tracks that
From: Matthew Perrault
Sent: Friday, Jul
Matthew,
I believe what LJ is referring to is a feature that was added to the 7.5
release that allows you to "log to form".
What this allows you to do is to turn on user logging and direct that it go to
a form. You could then set up
filters that will look at every user login/logout/failed pass
Self join:
TableA
___
FieldA
FieldB
FieldC
Assuming Field A is the unique identifier
Assuming Field B is the field that is being duplicated, such as email
address
SELECT a.FieldA, b.FieldA, a.FieldB from TableA a, TableA b
WHERE a.FieldB = b.FieldB
AND a.FieldA != b.FieldA
This will
Hehehe
I never said it would solve all your problems
I simply mentioned a
NEW feature introduced in 7.5 where they store license information in a REAL
form
not vendor
query it from the DB all you want
there are of course
complications with any upgrade, but this is a feature Im eagerly
anticipating
Yup, a few years ago I used to import the aruser.log file into a form just
so I could use a Crystal Report on the data. Funny think is we have been
live on 7.5 for over a year and I still haven't move the aruser.log file to
a form. Maybe today is the day, it's Friday :)
On Fri, Jul 30, 2010 at 9
While turning on Log to Form for the User form would allow this
.I was
actually referring to the creation of
AR System Historical License Usage
J
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mueller, Doug
Sent: Friday, July 30, 2010 9:59
Don't know why it didn't occur to me before... logging to a form, we can
write an Escalation that will deleted our AIE user and "Remedy Application
Service" so we only see true user activity. Our log file gets large pretty
quick with the system accounts being logged.
On Fri, Jul 30, 2010 at 9:13
Matthew,
Sounds like you are trying to catch a rogue admin doing some midnight
developing. " I can make all your tickets get reassigned to Pete for $50"
How about the Server Events form?
I will capture the changes made though it will not let you know when the admin
logged in. That would in the Us
O, I forgot about that one. Thanks for the reminder.
On Fri, Jul 30, 2010 at 9:22 AM, LJ LongWing wrote:
> **
>
> While turning on Log to Form for the User form would allow this….I was
> actually referring to the creation of
>
>
>
> AR System Historical License Usage
>
>
>
> J
>
>
>
> *From
Kali,
My guess here is that you are running into a feature of the system that helps
you 99.999% (hey, I have to
work 5 9s in somewhere sometime because we are talking about IT most of the
time!) but in that rare corner
case can provide something confusing. Most of the time, the feature eliminat
Hello all,
While helping use architect a new Remedy system, BMC suggested to NOT
virtualize the MSSQL server, without giving any reasons except that there
were "problems."
Could I get some insight please? I would like to virtualize AR Server 7.1
and eventually 7.6 ITSM on a virtualized MSSQL
Actually, it came from Internal Audit.
They've already taken away some of our access at the DB level to certain tables
(approval and changes, as they are SOX related).
Then they came back and wanted to take away our admin access all together (i.e.
no Admin Tool)
So I had to argue with them fo
It is easy to determine when the last Task has been completed for the task and
the parent Change Number is on the task. If multiple Changes are children on a
parent Change this relationship is held on another form and would be difficult
to do the workflow since you could have two child changes.
Upgrading ITSM and ARS are completely different animals. Not that an ARS
upgrade will always be perfect but it doesn't have to be a two year project
like ITSM can be.
Jason
On Fri, Jul 30, 2010 at 10:23 AM, Matthew Perrault <
matthew.perra...@genmills.com> wrote:
> **
>
> Actually, it came from
Drew,
I can't talk directly regarding the problems BMC was talking aboutbut
just from my own understanding, SQL Server is a very 'heavy'
application...it requires lots of RAM and lots of CPU, typically
virtualization would make an OS share those resources, which isn't 'best'
for this type of ap
I concur. If your database was chunking away at a CI reconciliation for
instance, it would effectively lock other apps out of their part of the DB
server.
I have seen this happen with Oracle, too.
Rick
-Original Message-
From: LJ LongWing
Sender: "Action Request System
Hi,
The full version of RRR|License combines Group-List-Data from the
User-Form with the User-Log to display activity about Admin-Users,
regardless of how they access the system.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Reme
All,
Can I get some people running 7.5 to run a test for me. I'm running 7.5 Patch
5 and Patch 6 here and have 'Enable License Tracking' turned on in the Admin
Console. At this moment I'm not seeing any 'Read' or 'Read Restricted' records
showing up in the 'AR System Historical License Usage'
Is that data you are talking about? How do you get code changes moved to
production?
Do you have app admins that have Admin rights to make the changes that
developers design? I have seen this with other systems but not Remedy
(yet).
On Fri, Jul 30, 2010 at 10:35 AM, LJ LongWing wrote:
> **
>
Our SOX implementation basically made it so that WE (the developers) could
not have write access to production, plain and simple
.we can have read
access to the DB, and read access to the User tool
.but there is no Admin
for us in production
.
From: Action Request System discussion list(ARSList
ARS 6.3p24
Looking for a way to track the number of times a user has failed
authentication form the Remedy log in dialog. Want to build functionality so
that if the user makes three bad attempts the account is locked. I know if
you are using AD/LDAP integration that it is possible but pretty sure
Performance Issues.
Lost connection issues between the ARS and DB.
HTH
Matt P
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent: Friday, July 30, 2010 11:59 AM
To: arslist@ARSLIST.ORG
Subject: MSSQL Virtuali
Hi,
Indeed, this is true, i have an image with mssql 6 server, remedy 5 and
windows 2000 server.
Yo can't use this for developing purposes !
Tristan
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Frank,
I don't see any '# of failed attempts' counter in the user GUI.but I use
AREA, so I don't use Remedy's password management.might want to check the
docs, they have come a long way since 6.3.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Fr
The feature does not currently track read and restricted read licenses since
they are unlimited. The feature tracks only write licenses.
-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed
Classification: UNCLASSIFIED
Caveats: NONE
Classification: UNCLASSIFIED
Caveats: NONE
I have been out of the Remedy/ARS game for about a year now so I won't
speak directly to that but I have been active in virtualization (VMware
specifically) so I will comment on that aspect of the question. As
David,
I thought the point of this feature was to replace turning on the User log
to track user activityI was under the impression that 'License Tracking'
tracked ALL licenses...not just half of them. I want it to have a record to
tell me when a user logged in, when they logged out, how much t
Yea.there is an 'environment' team that takes care of everything from
Dev->Test and Test->Prod..we developers aren't allowed change access
anywhere except Dev. We must 'package' everything up that needs to be moved
and provide implementation instructions to that team..it truly makes
development ha
Page 44 of the Configuration Guide:
License Type: Type of license (fixed, floating, and so on).
I acknowledge that our documentation person should probably not have added "and
so on".
If you want to track ALL licenses, that would be an enhancement as the feature
was designed specifically to t
Preventing another Enron... I guess it is Friday so humor is allowed. It is
more likely to prevent another IPO.
How are you packaging? Packing Lists with its contents to a def or
deployable applications to defs?
On Fri, Jul 30, 2010 at 11:44 AM, LJ LongWing wrote:
> **
>
> Yea…there is an ‘en
I have a table that gets populated by a field that I build my query/search on.
So my table qualification is: EXTERNAL( $Query-Search$) (Query-Search being the
name of my field).
If there is nothing in this field and someone clicks on the table, then ALL the
data on that form gets pulled into t
We see these errors on 5.5.20 Tomcat (Solaris 9) on QST. A full restart of
Tomcat was required.
I haven't seen these errors on Development with Tomcat 6.0.28 (Solaris 9)
--Chuck
On Tue, Jul 27, 2010 at 10:42 AM, Axton wrote:
> ** Unfortunately, bypassing Apache altogether is not an option as ou
David,
I read that line specifically, and it specifically lead me to believe that it
did more than Fixed and Floating because with 'and so on' indicates more than
just the two listed. I don't see why the volume would be all that much higher
than the write licenses...the user is still logging in
We just patched Atrium Core to patch 2 from patch 1 the other day and now we
are receiving errors on CI Class Mappings that were working before. I am
just about to submit an incident to BMC but wanted to see if anybody else is
familiar with this issue.
Two examples:
++
{function|l
We have a custom in-house app (java based written by me) that takes packing
lists and drops them to def file and handles other such things as workflow
deletes/renames, data delete/rename/import, that sorta thing..basically the
developers utilize this app and it creates an automated set of instructi
If I recall right, its the startup of the AR System that can take forever..
Joe
From: Drew Shuller
To: arslist@ARSLIST.ORG
Sent: Fri, July 30, 2010 12:59:02 PM
Subject: MSSQL Virtualization?
Hello all,
While helping use architect a new Remedy system, BMC sug
Hi dear lister
In our organization we have some users that need to capture privileged
information, p.e. id cards, therefore we need mask this information in
the character or diary fields, how can we do it?
For example, the user capture id card but when search and display ticket
the id card apper ma
I'd tell you the answer but then you could go home for the day ;)) I hope all
is well and you have a new boss..
Rich E.
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Sent from the ARS (Action Request System) mailing list ar
And that would be where? If you don't mind...
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Sent from the ARS (Action Request System) mailing list archive at Nabble.c
I'd tell ya but then you would go home for the weekend :p
I hope all is well my friend and you have a new boss!! LOL
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Sent from the ARS (Action Requ
Guillermo,
There is an option of a character field to display it as type 'mask'...but
be warned...it's nothing more than a visual mask...the data is still
transferred across the line as its text and still stored in the db as its
text and can be reported out as real text...the only thing it does is
> I don't see why the volume would be all that much higher than the write
> licenses...
The difference is the ratio of read licenses to write licenses. Let's say your
company has 5000 employees. Even if only 10% of that user base logged into the
system over the period of one day (for example
Good afternoon,
Does anyone have a list of variables that you can put in the URL of RKM for
performing searches?
I'm trying to take a URL like this:
http://rkmserver/rkm/search.jsp?user=Self+Help&ID_EQueryTerms=remedy&locale=&CTI=&ID_Published=on&ID_Draft=off&ID_General=off
And change it so th
I'm currently at Level3 Communications in Broomfield, CO
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rich Etienne
Sent: Friday, July 30, 2010 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Developer needed for a 6-1
What would be a larger overhead.
1 - Turn on User Logging to capture any/all user login/out, then hafta parse
the log every time you were looking for information
2 - Turn on User logging to form, and parse apart the information you want out
of that table
3 - Have Remedy server maintain informati
LJ,
The key is that there is a way for someone who wants to track every nuance --
turn on user logging to a form and track whatever you want -- and a way for
someone who is trying to manage write licenses -- the license tracking feature.
There are singificantly different overheads for the two lev
There is the ENCRYPT function. I have never used it but it seems like it
could be used in work flow to encrypt the value before it is committed to
the db. Then you could have workflow that would allow certain people to use
the DECRYPT function based on permissions. You could even log using the
d
Is there any way to get more details in the user log? For instance, the IP
the user is coming from? We're seeing some unusual things in the user log
(for example, three consecutive logins within a fraction of a second by a
user that is not even logged into the system ). On ARS 7.5 - We have t
Hi Lisa,
It would take a little extra workflow but you could have the $Query-Search$
field default to something that will not return results. Then when the time
is right replace that with your real search.
You could use 1=2. I just tried it out on a test form. I also logged it
client-side and
There is no way around the database query happening. I believe there was some
discussion earlier in the week about the (1=2) submitting a wiry to the db.
For your table problem, What i have done is for any of my forms that use the
external(), I have an active link that fires on open window and d
Hi All,
BMC has consolidated all the install log files into one file. That makes it
so difficult to look for the errors. Does anyone know any tool how to parse
or simplify data out of it?
Thanks,
Wirasat
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