Brien,
Let me see if I can explain. When you are trying to set the field to a
Static value, then the CONDITIONS that you're trying to use in the action are
not really used because they're irrelavent to the value that you're setting;
it's basically like using a SET FIELDS action on the CURRENT
I have two Remedy positions posted on klslconsulting.com that will close on
Monday and Wednesday. If you are actively looking in the Washington DC area
send your resume and contact info to bob.l...@klslconsulting.com. The rates
are low, but the contract has funding and would likely be renewed on
Hi,
One of my customers gets the following error when calling a WebService
from ARServer 7.0.1 patch patch005/patch011 to an 7.1.0 patch???
ARERR [9130] An exception occurred from the WebService class : ERROR
(302): Entry does not exist in database;
I recall to have seen something similar
I have essentially the same Service Target built on 7.1 and 7.6. It's
attached to a particular Support Group (Group A). For Measurement, Reset Goal
for Same Request = No and Allow Service Target to Re-Open = Yes. The
setting to 'Use Start Time as defined on the Application Form' is NOT
We are looking to fill two Remedy Developer roles in BMC Software's Remedy RD
group in our Markham Ontario facility (in the greater Toronto area) and welcome
your application. One is for a Senior level developer and the other a Junior
level developer. If interested, please forward resumes
Thanks George-- and I should have read the manual:
Set Fields to $NULL$—Assigns a NULL value to all of the fields that you are
setting (except for fields with static values and keywords).
I just don't understand why one would want it to behave that way-- what
if you had a mix of static and
I experienced the same type of issue, it turned out that the patch needs to be
run by whatever user owns the files. We run our system under a certain account
and so the owner of all the Remedy files are owned by that owner. I was running
the CMDB patch as root and it failed with a very similar
Brien,
I look at it this way. If you were to describe a SetFields with psuedo-code
it would look something like
SET foo = value
where foo is the field on the current form, and value is what comes from
the other form that you are searching.
For the options that Set fields to $NULL$, the
Hi Dave,
I need to access the Remedy forms (web pages) directly from the server
through an external application without using the URL. For ex; if the pages
are stored as JSP, I want that JSP code to be used in the external
application.
Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008
On
What you're looking for isn't possible with MidTier. Sounds like you need to
be looking at connecting with either Web Services (which goes through the
MidTier) or the API's.
Dave
From: Action Request System discussion list(ARSList)
Perhaps you could better explain the larger business problem that you are
trying to solve. It is possible that your needs could be met using the
Mid-Tier as designed through a different method... For example, the Mid-Tier
supports JSR-168 which would enable you to display forms as portlets
I have not played with 7.6 yet (so excuse my comment if it doesn't apply)..
..in ITSM 7.0.03 you had an Exclude statement in each service target.. is
that not the case in 7.6? it was located under the measurement tab of the
service target..
Can you define it as 'support group' != Group A OR
Hi Chris,
In SLM 7.1.00 this was a defect. In this scenario, the time that the service
target (SVT) is not attached should be treated as Pending time unless the SVT
is in a Service Target Group in which case it will inherit the appropriate
measurement information from the previously attached
I originally set up a character field as Read Only, when a customer is
modifying or adding a record, they cannot change this field. When they do a
search on this form, a Change Action makes this field Read/Write. (I don't
want anyone to change it, but I don't mind if they search on the
thanks for the response Lane,
the installation was performed as non root, we've used the same non root
user on all previous installations, and it is the owner of all the
files. For whatever reasons, the installation kept breaking every single
times when reached CMDB 2.1.00 patch 000 stage 3
Create another character field with an active/filter that sets the value
to equal your Display as text field. Then set it up to be hidden in new
record mode and in view in search search mode and the Display field run
the opposite.
I had an issue at the same point and it turned out to be the IP related.
The hosts file needed to be updated to point the hostname to the physical
server IP (it was previously mapped to the public IP)
I assume you haven't set admin mode only as this can also cause upgrades to
fail.
Not a bad idea at all. I just didn't want to have to create another field, but
it looks like I might have to if I want to keep the look that this field is
locked down (so to speak) when the customer is in New or Modify mode and then
open when they are in search mode.
Lisa
Lisa,
If there are times you need to update the field, you could add a button
that only people who can modify the field can see. Clicking the button
would run an active link to set the field Read/Write to enable you to
change it.
HTH,
Dennis Ruble
Kemes, Lisa
Lisa,
If you don't want to add a button or field, you can just create an Active
Link that runs On Return on your field and Changes it to Read/Write. Limit
permissions on the Active Link so that only authorized personnel can make
the change. That way you can just click on the field, hit Return
Many thanks to John Baker from Java Systems Solutions for a work-around
to this via modification to the plugin code (see below and I hope I
incorporated it correctly :-). I would still like to know if it is
possible to configure per plugin threads via the pluginsvr.conf
configuration or other
everything else was checked okay, except that i didn't have it set as
admin mode only... i tried running the installation after, it was to no
avail--still broke at stage 3
On 10/29/2010 3:35 PM, Peter Romain wrote:
**
I had an issue at the same point and it turned out to be the IP related.
Congrats Joe
Arslist MVP
Missed you at wwRug10, but your drink did not go to waste. :-)
Maybe next year
Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
Sent from iPhone
On Oct 29, 2010, at 1:39 PM, Roys, Eric D eric.r...@verizonbusiness.com
wrote:
Many
Eric,
Well done, although there is one minor change that's required:
private static final byte[] LOCK= new byte[0];
public void initialize(ARPluginContext context) throws ARException {
...
synchronized(LOCK) {
if(myplug == null){
myplug = getInstance();
Why not have the char field as read/write and edit the permission for
Public=View and (i.e.) Infrastructure Change Master=Change ???
This will allow users to search on this field but the only ones that can change
it are Change Master (or whatever you decide to use).
HTH,
Marcelo
From: Action
All,
We have successfully implemented 7.6.
Existing 7.0 Incidents, Change Requests and Tasks will be resolved/closed in
the 7.0 system.
How can I remove the ability to submit NEW Incidents, Change Requests and
Tasks but leave the users able to resolve??
Thank you,
Sandra Hennigan
Hennigan, Sandra CTR WHS/ITMD/CACI would like to recall the message, Leave
Modify but not allow New records.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the
Create a Filter on Submit and display an error message.
Thanks
Mahesh
On Fri, Oct 29, 2010 at 4:11 PM, Hennigan, Sandra CTR WHS/ITMD/CACI
sandra.hennigan@whs.mil wrote:
All,
We have successfully implemented 7.6.
Existing 7.0 Incidents, Change Requests and Tasks will be resolved/closed
Thanks, John. Duly noted. Again, appreciate the wisdom! Without the gory
details, I believe any bottle neck here, will have little if any affect
on the requirements and design for my particular need, but I'll keep
searching for a better alternative.
-Original Message-
From: Action
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