Try creating a single precedence set that contains two precedence groups, one
for Dataset 1 and one for Dataset 2 with weights set to achieve the result you
need.
Put this precedence group into both of your merge jobs.
This should ensure that the data in the Dataset 3 always reflects the
Here is the final reminder of the UK RUG Conference on the 10th of November
(tomorrow!) ...
Confirmed topics so far:
* What's new in ITSM 7.6.3?
* Knowledge Management Application
* Beyond the CMDB, Enterprise usage of Atrium technologies
* Service management in the Cloud
*
Hi Peter,
I have tryed it, but it has not worked. To be sure I am implementing it as
you mention, could you writte some lines about how it should be indicated in
the job?
Kind regards,
Sergio Tomillero
--
View this message in context:
Hi Peter,
I have tried it again, following your indications and now it works
correctly.
Thanks a lot for your message, it has resolved my problem.
Thanks again,
Sergio Tomillero
--
View this message in context:
Hi Peter,
Yes, it is something to be taken into account. As it works now
Reconciliation Engine would only update if a modification is done in dataset
A or dataset B, so if users modify in dataset C and afterwads a job is
runned, dataset C values will be replaced.
--
View this message in context:
Great,
Now you need to consider what happens if a user updates the merged data in
Dataset 3 manually.
Cheers
Peter
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sergio Tomillero
Sent: 09 November 2010 11:09
To:
Hello,
I appreciate this is clearly an advert, but the JSS SSO Plugin for AR
System includes comprehensive user access logging facilities and they can
be seen in this movie at 6m20.
http://www.javasystemsolutions.com/jss/video/view/SSOPlugin-InstallingVersion3
If our flashboards are not
**
Hi all,I have a
problem with validating the task assiciation templates.When i start the validation job, there are error
messages like this.1175;1165;Invalid Association (Template
Identifier and Task Group Template Identifier should have same company
or Template Identifier Company should be '-
Hi Peter,
If I modify a value in Dataset C, and I launch the job, happens nothing
because I have not done any modification in Dataset A or Dataset B. That is
Ok, but:
If I modify a value in Dataset A or Dataset B, if I have previouslly
modified a value in dataset C, only Dataset A information
That got it. Thanks.
Andy L. Mayfield
Sr. SCADA Operation Center Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms,
LJ,
I'll have to look into PERL as a solution since this will be a monthly import.
Joe,
There is no money to buy a COTS converter, not even from Adobe.
It's either using something like a perl script or get the source of the pdf
report.
Thanks,
---
John J. Reiser
Senior Software Development
Agreed – will find out what the story is and correct it!
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe Martin D'Souza
Sent: Monday, November 08, 2010 9:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM 7.6 Patch 001 - 2 directories on FTP site..
I think it's responding as expected.
If you change a single field value in dataset A then all the data from the
CI will be merged with dataset C; the recon engine only knows that something
has changed, not exactly what has changed.
It should not, however, overwrite an attribute in dataset C if
Thank you for the explanation,
If I change data from Dataset A, it is updated in dataset C and does not
change data that has higher weight in dataset B than in dataset A. But what
I see strange is that if I change data in Dataset B, it replaces all the
data in Dataset C, included the fields that
This should not be happening so please check the two merge jobs carefully.
Also, you might want to kill the recon process/daemon after changing any
recon rules so that you can guarantee that the changes have been cached.
Cheers
Peter
-Original Message-
From: Action Request System
There is no way via workflow to change a form display from Edit to Edit Masked
if the customer does not have the proper permissions is there? I'd like the
customer to see that there is data in the field, but I want it masked. If the
customer has access to the field, I was them to see the
Nevermind. With Edit Masked, a customer can still create a report and gather
this data. Not sure I want them to do that! :)
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday,
Hi Everyone,
I am on ARS 7.5 on Windows 2003, SQL 2005 and I am having issues getting images
to show up on emails that will be sent by Remedy to external customers.
I have followed the instructions in the Email Notifications documentation
(which is the same as the information many of you have
Hi,
I'm quite sure we had the same issue, and regards to BMC this is as
designed. However, defect SW00364806 was created. But this is now in
this state: Not A Defect with Target Release Version = Future Patch
Release.
Got some information that this is fixed in 7.6.3 relase, but not tested.
--
J
for reported source what is the External Escalation selection
referring?
thanx
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Show the contents of the html message. What is the html doing?
On Tue, Nov 9, 2010 at 1:55 PM, Sharon Menachem smena...@rollins.comwrote:
**
Hi Everyone,
I am on ARS 7.5 on Windows 2003, SQL 2005 and I am having issues getting
images to show up on emails that will be sent by Remedy to
Integration with another application or a milestone activity from a service
target.
-Original Message-
From: Chuck cpg...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Tue, Nov 9, 2010 9:24 pm
Subject: ITSM What is External Escalation reported source?
for reported source what is
Axton thanks for reminding me to go back to basics!
I checked the html file - again - and somehow the name of the image had changed
to be pointing at my computer rather than being an embedded image.
As soon as I took out the file:// etc it worked like a charm.
Thanks,
Sharon
From: Action
Hi,
Thank you Jarl,
So, as you mention, we have the same problem:
- If Dataset B is modified, replaces the record in Dataset C without taking
into account Dataset A weights.
- It does not happen if Dataset A is modified, that takes into account
Dataset B weights.
You say that you had had this
24 matches
Mail list logo
