Re: User Tool and win7

Yup: and I have notice 1 particular form for me... Import export srm... I have had a 22% blow up on that one or so.. If flash is not loaded! Which again should not be loaded because of the security issues related to flash. Sent from my iPhone so typo's or funky words can and do happen! On Sep

Re: User Tool and win7

I had a similar issue when trying to install the RUT v6.3 on a Win7 workstation. Straight install does not work. Before you start, mouse of the install file and right click. Then go to Properties and then Compatibility. Check Run this program in compatibility mode for Windows XP. Good Luck Mar

Re: User Tool and win7

It works for me on my laptop which is Windows 7 Enterprise 64-bit. That’s not to say that it doesn’t crash on occasion, but it generally works. Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 From: Action Request System discussion li

Re: Remedy 6.3 and AIX 7.1 compatibility

6.3 is out of support so I doubt you will find documents related to that on support site. AIX assures backward binary compatibility from AIX 4.3 to AIX 6.1 for version 7.1. So in theory it should work. You may face problem related to other third party product like database client, JDK (on AIX it

Re: SRM IMPORT 7.6.04.01 ARERR 191005

Found out a few things on this:: #1 -- SRM 7.6 needs a Patch to export data properly.. it does not currently correctly export... Before you export -- ensure you have this hotfix .. (not 7.6.04.01) When does 7.6.04.02 come out ? So at what point does a hotfix get sent out -- when you find the pr

Re: SRM IMPORT 7.6.04.01 ARERR 191005

Secondly :: ALWAYS, ALWAYS, Delete Staged data, if you do not promote: if you verified and it failed: if you promoted and it failed... On Fri, Sep 16, 2011 at 10:55 AM, patrick zandi wrote: > Found out a few things on this:: > #1 -- SRM 7.6 needs a Patch to export data properly.. it does not

Re: Remedy 6.3 and AIX 7.1 compatibility

Or one could go to the BMC Developer Network and get it oneself without having to open a Support Ticket... BMC Remedy AR System 6.3.00 Legacy Documentation You do need a BMC DN account, but other than that it is publicly available. -David

Advanced Search Query

Using the Advanced Search is there a way to retrieve all the requests that were created within a certain time interval, for example, between the times of 7 PM and 7AM for the past month. This is needed to find out how many tickets were created after hours. _

Re: SRM IMPORT 7.6.04.01 ARERR 191005

A hotfix is established when someone discovers a bug in a branch of code, but can't wait for the next patch. That user gets the hotfix, ideally, everyone else gets it in the next patch.sometimes, you need to get them to issue another hotfix after the next patch is released because they didn't inco

Re: Your Changelog

Ok. Account now dead. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of TELUS Remedy Sent: September 15, 2011 7:47 PM To: arslist@ARSLIST.ORG Subject: Re: Your Changelog ** Good day, as prmised changelog is attached, _attend WWRUG11 www.wwr

Re: Your Changelog

That account can no longer post, which is interesting since I am sure I had blocked it years ago. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of TELUS Remedy Sent: September 15, 2011 7:47 PM To: arslist@ARSLIST.ORG Subject: Re: Your Changelog

Re: User Tool and win7

We have been testing Win 7 (64bits) and RUT 7.6.4 for the past 3 months now. The only issue was with the consoles. But since we upgraded the RAM to 4Gb, we no longer have problems with the consoles at all. The only other "bug" is with the spell checker with Office2010. You need to Alt + Tab to

Re: User Tool and win7

Anyone get the crash when they select ctrl+o ? to open the object list? Regards From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: 16 September 2011 16:21 To: arslist@ARSLIST.ORG Subject: Re: User Tool and win7

Re: SRM IMPORT 7.6.04.01 ARERR 191005

"" sometimes, you need to get them to issue another hotfix after the next patch is released because they didn’t incorporate that hotfix into the mainstream patch (has happened to me numerous times) "" I like this.. it is funny.. but happens.. On Fri, Sep 16, 2011 at 11:17 AM, LJ LongWing wrote

Re: User Tool and win7

Basic rules for this combination: Run the UT in XP Compatibility mode. And while you can use the UT for *AR System* 7.6 functions (like administration), it is NOT supported for *ITSM *7.6 functions. Yeah, they kinda snuck that one in on us, but it is what it is. Consoles don't load right (if at

Re: Advanced Search Query

Try the following ( ((( $Create Date$ - "1/1/1970") % 86400) >= (7 * 3600)) AND ((( $Create Date$ - "1/1/1970" ) % 86400) < (19 * 3600)) ) Description of above qualification: (This gives you >= 7:00 AM and < 7:00 PM) What this is doing: Subtract off the start of time to convert

Re: Advanced Search Query

I just re-read and realized that hcmdr5 was looking for the opposite hours so just swap the >= and the < in the query -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Friday, September 16, 2011 10:

Re: Advanced Search Query

I'm having a bit of difficulty with this calculation. Are they asking for the "Description" or the "ID" field on the Business Time Segment form? I am finding that 7.4.6 takes some things very literally and others not as much. The ID would be: AGBC305B2A1C59UHVyTgtsjnUgOY8v The Descri

Re: Advanced Search Query

Fred, You also need to account for DST. I added 3600 to the date calculation. And lose the $, they should be ' for the Advanced Search bar. ('Create Date' > "08/01/2011 AND 'Create Date' < "09/01/2011" AND ( ((( ( 'Create Date' - "1/1/1970")+3600) % 86400) >= (7 * 3600)) AND ((( ( 'Create Date

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Business Time in ITSM 7.6.4

I sent this with the wrong subject line. I'm having a bit of difficulty with this calculation. Are they asking for the "Description" or the "ID" field on the Business Time Segment form? I am finding that 7.4.6 takes some things very literally and others not as much. The ID would be:

Re: Advanced Search Query

Don't know why (It's the geek in me) but I had to try it. I did this against the incident form: 'Submit Date' >= $DATE$ - 60*60*24*31 AND ((( 'Submit Date' - "1/1/1970") % 86400) <= (6 * 3600) OR (( 'Submit Date' - "1/1/1970" ) % 86400) > (18 * 3600)) When I looked at the actual results I h

What does AR_SESS_LOCK_TO_SOCKET_NUMBER do?

Hi all, Does anyone know what the session configuration variable AR_SESS_LOCK_TO_SOCKET_NUMBER does? Its name would imply something to do with using a specific socket descriptor for..something, but its not clear what. The docs don't say much either. Setting it to various values (valid and non-v

Re: Business Time in ITSM 7.6.4

The TAG as it used to be called is now ID. I've have found that it is case sensitive. Our tactics is to store the correct ID in another form to be looked up at run time and use a Menu option to allow the user to select it for integrity purposes. Then you can properly use the $BIZTAG$ to subst

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Re: Sizing 7.6.4

1200 CI's per server in ADDM? I've only seen it send ~ 25 CI's per server. Marimba used to send everything (notepad, paint, patches, etc) so we certainly saw loads of CIs but ADDM should be more intelligent with its patterns. The number of datasets will be significant as well (ADDM ->

Re: Turning off Sandbox for the CMDB

The asset management sandbox has a number of bugs that have progressively been fixed but issues still exist with AM 7.6.4 SP1: - the AL's pushing to create the sandbox CI's don't use matching Ids but use a list of computer system attributes. This means that attributes in other classes and bespoke a

Re: Sizing 7.6.4

Robert, Does it run ok? I've got one installed in a VM player on my laptop with 6GB RAM but it keeps accessing the disk all the time making it a pain to use. Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Ofgot aRo

Re: Sizing 7.6.4

yes I used worse case.. better too big than too small.. my conservative approach.. it was based on marimba.. correct.. On Fri, Sep 16, 2011 at 3:06 PM, Peter Romain < p.romain.arsl...@parsolutions.co.uk> wrote: > ** > > 1200 CI’s per server in ADDM? > > ** ** > > I’ve only seen it send ~ 25 C

web service nightmare

Hi all, I need help with a web service that we are trying to consume within Remedy. We were able to load the WSDL fine (after multiple attempt and corrections). But when we try to consume it, it fails with the error org.xml.sax.SAXException: Bad envelope tag: Body But the same WSDL runs perf

SRM 7.6.002 License

Does regular end user who used to use the Requester Console need an AR license to be able to submit SR on the Service Request Entry? I always thought that for submit there is not license required. However, I ran into a field permission error "You do not have write license to field .". I granted

Re: SRM 7.6.002 License

The submitter mode needs to be changed to locked instead of changeable. I just realized that now. Moe From: Gmail [mailto:moe.abdela...@gmail.com] Sent: Friday, September 16, 2011 6:13 PM To: 'arsl...@listserv.rbugs.com' Subject: SRM 7.6.002 License Does regular end user who used to u

Re: web service nightmare

Pascale, I have often found it nice to put things into 'proper format' to look at them. Below I started looking for tags that didn't match.I found it. You see this ns1:opCreateTEST but in the close tag, you see this ns1:opCreateTest Notice the difference in case?the error may be co

Re: web service nightmare

Nice catch LJ, I hadn't looked that closely, but I thought it was a Remedy hosted WS (since I have not seen any other system use the AuthenticationInfo structure that ARS uses in the header) I wonder how someone messed up the WSDL enough to have it try to create a structure like that? I do see

Re: For those who know Mike McCourt

Hello Everyone, Mike continues to heal, though his recovery is not expected to be a quick one. We’ve had some inquiries on how to help out Mike and his family during this difficult time, so we have put together a donation option. If you would like to make a donation to Mike McCourt and his fami

Re: web service nightmare

oh...the difference in the case doesn't come from the WSDL... It comes from me. Before sending to the list I had to edit the content a little bit due to sensitive data The case match in both opening and closing tab for the real name of the operation. Thank you, Pascale Sterrett Remedy Te

Re: web service nightmare

I would imagine that if it was an issue with beginning of a tab and end of tab missing, SoapUI would also complain .. no? That is what is very confusing. Is that we have no problem consuming this wsdl anywhere else but Remedy. This wsdl was published by the webmethods team after looking at a web

Re: SRM 7.6.002 License

To be in complance there are SRM user licenses that need to be purchased. -Original Message- From: Gmail To: arslist Sent: Fri, Sep 16, 2011 6:30 pm Subject: Re: SRM 7.6.002 License ** The submitter mode needs to be changed to locked instead of changeable. I just realized that n

Re: SRM 7.6.002 License

Hi Roger, Can you clarify a little? From an individual user perspective is it true that the user does not need any kind of license; they only need to be in the CTM:People form? Beyond that you need to have purchased sufficient capacity for you potential SRM user base. There is not an actual lice

Re: What does AR_SESS_LOCK_TO_SOCKET_NUMBER do?

Hi, I do not know... The normal way to set the communication socket is via ARSetServerPort, or the env variable ARTCPPORT. It is there in 6.3, and may stem from a time where you went to different TCP-sockets depending on your RPC-number. Correct me if I am wrong, but I think that everything now