Apache Front End configuration for web logic load balancing

Hello, Chuck: You are referring to session replication. I do not believe BMC support this although it may work. If all the objects placed in the session are serializable then it should work. Sean: mod_wl will perform the load balancing for you, but WL has an HTTP connector so if Apache is doin

Re: User Tool Script Error

That is potentially the issue. Or if flash is already installed and this just started occurring perhaps there is an issue with a recent update to Flash. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum Sent: Wednesday, September 21, 2011

Re: User Tool Script Error

So the script error is due to a missing Flash installation? Regards, Kali Obsum GS GR - Software Services | 30/F Tower 1 The Enterprise Centre | 6766 Ayala Ave. 1226 Makati City | Philippines ( +63 2 917 1910 | 5 +63 927 225 6009 | * kali.ob...@macquarie.com Shift Pattern: MNL Business Hours

Re: News From WWRUG

Thanks Elry for mentioning this tool in the workshop we had today. Can you please document an overview of this on Field ID Best Practices ? (go ahead and Edit Doc) Thanks Anders for helping to standardize bets practices. Looking forward to our meeting for breakfast tomorrow morning on the big

Re: User Tool Script Error

User tool uses flash, not just browser. WUT needs java and flash. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSL

Re: User Tool Script Error

UT? 7.6.04.01 -- users! Don't use the usertool in this version... Users use the WEB. Only... Usertool is for admins not users anymore... Midtier only Hate to break the bad news to ya Sent from my iPhone so typo's or funky words can and do happen! On Sep 21, 2011, at 9:25 PM, "Cecil, K

Re: User Tool Script Error

Hi, We are using 7.6.03. This only happens on the User Tool and not when using the Web tool. Regards, Kali Obsum GS GR - Software Services | 30/F Tower 1 The Enterprise Centre | 6766 Ayala Ave. 1226 Makati City | Philippines ( +63 2 917 1910 | 5 +63 927 225 6009 | * kali.ob...@macquarie.com

Re: User Tool Script Error

I think it is Adobe flash related, yes it is needed for visualization. I would update - clear %temp% cache, and retry. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com From: Action Reques

News From WWRUG

Hi Folks... If you are a developer - you definitely have to check this out: http://www.corear.se/corear_products.html Create and ERD & Control Field ID's. We got a peek at this thanks to Anders Wilhelm. ___ UNSUBSCRIBE

Re: User Tool Script Error

Could it be related to the Flash player? Any idea if flash is used for the visualization? I ask because the only thing else I see on Google is related to Flash. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, September

Re: Inquiry - Performance Metrics & External Presentation Layers

Thanks I will check it out... On Wed, Sep 21, 2011 at 9:40 AM, Matt Laurenceau wrote: > ** > Thanks Robert for this follow-up. > > As you and I talked offline, web-service is only the interface that the > client uses here, so the back-end computing seems to be the bottleneck in > your Env. > > P

Re: refresh current record in active link

Thanks all - I'll try it out. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing S

Re: can I have a table field with a temp dataset?

This is how I have approached this problem in the past: I do a single join form: I do an outer join between table a and table b where a.instance id = b.instance id In the first table I only display records where b.instance id is null In the second table I only display records where b.instance

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Re: How to pass a parameter to share point 2010 in Remedy emails?

I work with SharePoint a bit. I believe that you will have to add some code to the SharePoint form to have it understand that you are passing a value. Mark Mark Blankenship Business Analyst Office of Information Management & Analysis The University of Texas at Austin (512)475-7820 m...@austin.u

Re: refresh current record in active link

Do a Refresh Table run process on field 1020 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Wednesday, September 21, 2011 12:53 PM To: arslist@ARSLIST.ORG Subject: refresh current record in active link ** How do you re

Re: refresh current record in active link

I think this be done by doing a Refersh against field id 1002 which is the Results Table. On Wed, Sep 21, 2011 at 3:18 PM, Yair Mayer wrote: > ** > > while i would love to find a better way, i currently have 2 methods that > seem to work. > > first: open new window for same form in modify for th

Re: refresh current record in active link

while i would love to find a better way, i currently have 2 methods that seem to work. first: open new window for same form in modify for this request ID - open in current - only works in midtier. second: use 2 process 1 after the other in same AL: * PERFORM-ACTION-NEXT * PERFORM-ACTION-PREV

Re: How to pass a parameter to share point 2010 in Remedy emails?

Mary, We have a 6.3 system and send out the following in the Notify action of a filter: Customer Satisfaction Survey - HelpDesk Case ($Case ID+$) Requester: $Requester Name+$ Summary: $Summary$ Please click on the below link and fill out the Customer Satisfaction Survey for Case $Case ID+$. T

How to pass a parameter to share point 2010 in Remedy emails?

Hi ARListers, We'd like to include a link to a share point survey web site in ticket resolution emails. The challenge is that we need to pass 'Request Number' in a parameter in the URL, so when the user click on the link to the share point survey site, the request number will be automatically

refresh current record in active link

How do you refresh current record displayed in an active link? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com The information transmitted is intended only for the person or entity to which it is addressed and may co

Re: Blocking Users from PRD Server for Testing After Upgrade

Another approach is to create a filter with execute on create delete and modify. Add all of the forms to it. Set the condition to match the users in the test group set the else action the throw an error. Then you can just enable the filter during testing and disable it when doen. Ken.

WWRUG11 - ARSmarts presentation Thursday@3:00pm (Walnut)

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Re: Inquiry - Performance Metrics & External Presentation Layers

Thanks Robert for this follow-up. As you and I talked offline, web-service is only the interface that the client uses here, so the back-end computing seems to be the bottleneck in your Env. Perf Tuning WP (on Support) might help out for the database or AR Server tuning. Note: in case Remedy Use

Re: Inquiry - Performance Metrics & External Presentation Layers

Thanks Matt - I had that brain cramp after sending the message yesterday... The Web-Service timings actually are within the same timeframes as utilization of the Native Client or Web-Client to perform the same types of operations... the differences were negligible as in sub-second differences.. T

Re: Software load balancer with AR Server and Mistier

Thanks Axton for all your inputs. Cheers Amen... On Tue, Sep 20, 2011 at 8:50 PM, Axton wrote: > ** http://documents.bmc.com/supportu/documents/61/98/186198/186198.pdf > > The information is a bit vague in regards to load balancer configuration in > front of the midtier/web servers, but note th

Re: Apache Front End configuration for web logic load balancing ....

Unfortunately all user session is on midTier, so if the midTier goes down, there goes their user session, any failover to another midTier will require them to relogin to the midTier. UNLESS you enable session broadcasting on all the Tomcat Servers, this means that when a user logs into that MidTier

Apache Front End configuration for web logic load balancing ....

Just curious if anyone has done any configuration of an apache front end web server for a back end mid-tier server. Our server environment requires a DMZ so we are fronting our mid-tiers through apache servers. What we were not able to figure out was how to load balance the connection from the

Re: Blocking Users from PRD Server for Testing After Upgrade

Trez, This will require a bit of setup, but it's designed specifically for this scenario. Remedy Deployable applications have a 'state'...by default the state of the application is 'Production', but you can change this state to 'Maintenance'This invokes the 'Test' roles mapping. Or in othe

Re: can I have a table field with a temp dataset?

Andrew, If you make your table for Table A be a join of A and B, and make the join do something like 'A GUID != B.GUID' or something like that, then A would automatically filter based on the contents of B as well. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG

Re: User Tool Script Error

I have just recently started receiving reports of this error from my users. But only two users so far, I just sent an email to the primary contact asking for exact UT version that she is running. AR 7.6.04sp1 CMDB 7.6.04sp1 ITSM 7.6.02 From: Action Request System discussion list(ARS

Re: Blocking Users from PRD Server for Testing After Upgrade

Thanks Ken & Frederick for the quick reply. Good ideas! I have a fairly small test group about (8 testers) - problem is - some of my user base authenticates via LDAP and a smaller # (about 25) use Remedy authentication w/password management. Someone suggested using a combination approach. T

Re: Mid Tier problems with AIE service

Hi, Thanks for the help, all. I have gone through the logs, no access denied and I have not found any ARSERR of the same code, extremly weird since ARS is returning that. I need to create a support case for this. Question, the aiexfer utility is not suppose to be placed on the mid tier also, b

Re: Mid Tier problems with AIE service

Earlier I saw a lot of issues if you tried to do something in AIE with a different user than the user AIE is set up with, not sure if this is still an issue with newer versions of AR System and AIE. -- J 2011/9/21 Jason Miller : > ** There are some features of AIE that just won't work with the Mi

Re: Triger a Filter using an Active link.

Thanks a lot Rod .. Its working .. :-) . workflow is populating all the values correctly .. Thanks Every one for the help .. On Wed, Sep 21, 2011 at 3:03 PM, Adarsh wrote: > Thank You Rod, I will check that .. > >  I have one more doubt.. If I am using "service" in active link which > form I wo

Re: Mid Tier problems with AIE service

There are some features of AIE that just won't work with the Mid Tier (one reason BMC still needs to ship the User Tool until AIE had been replaced [by AI]). I do see to remember this function working form Mid Tier though. What I have seen is the process in the set fields action that runs the com

Re: Inquiry - Performance Metrics & External Presentation Layers

Hi Robert. Do these figures match with the time it takes to search/create/update incidents using Remedy User Windows client or browser through mid-tier ? Just to set expectations, what version of AR / mid-tier is it ? I'll get feedback from BMC Engineering. How did you "ask BMC" for these resour

Re: Triger a Filter using an Active link.

Thank You Rod, I will check that .. I have one more doubt.. If I am using "service" in active link which form I would need to select "CTM:people" or customized View form.? On Wed, Sep 21, 2011 at 1:47 PM, Rod Harris wrote: > Have you considered doing the lookup in a filter triggered on the "get

Re: Triger a Filter using an Active link.

Have you considered doing the lookup in a filter triggered on the "get entry" event? You should be able to do your set fields lookup here and the results should be displayed when you view the request. Rod Harris On 21 September 2011 15:53, Adarsh wrote: > -- Forwarded message --

Fwd: Triger a Filter using an Active link.

-- Forwarded message -- From: Adarsh Date: Wed, Sep 21, 2011 at 1:20 PM Subject: Re: Triger a Filter using an Active link. To: arslist@arslist.org Hi Cecil, It doesn't work with "windows loaded"  as when the window is loaded the form is blank there is no value in the "Manager lo