Hi Listers,
When running the CMDB2ASSET nothing happens and an error is shown in the
event viewer. Faulting application name: arcmdbd.exe, version: 7.6.3.0,
time stamp: 0x4c6517b6
Faulting module name: MSVCR90.dll, version: 9.0.30729.4926, time stamp:
0x4a1750b0
Exception code: 0xc417.
Hi Mahendra,
CMDB version you have put wrongly, please rectify it.
Thanks Regards
Amanullah
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mahendra Mahalkar
Sent: Wednesday, February 08, 2012 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Faulting
Hi Ahmad,
Thanks for very quick reply.
From where I can rectify this version? As far as I know it can be rectified
from SHR:Application_Propoerties. But in this form version is right as
7.6.03. Can you advice me where should I look for version additionaly.
**
**
**
*Regards,*
*Mahendra
I recommend you to go to the query that throws the error and get the SQL.
The go to Oracle and try it. Oracle provides more information than BOXI
El miércoles 8 de febrero de 2012, Karen Grobler remedy...@gmail.com
escribió:
Hi,
I need a Analytics expert ;-)
AR System 7.5
Analytics version
In this post I cover how to turn the oracle database to case insensitive
recreating all indexes.
http://theremedyforit.com/2011/12/case-insensitive-in-remedy/
The result in our case, in performance term is:
- Searches involving an indexed field - Same performance as case
sensitive.
- Searches
Since you can't alter the source of the CSV.
How about a Script (Perl Script is my favorite) that runs to insert
unique keys prior to slurping the data with AIE?
OR a small little java api program that can run to insert the Data
into your forms, an api program won't care about unique keys.
On Feb
Hi Jose,
You are right in saying that Remedy defaults to case sensitive indexes for
Oracle and to avoid performance issues when case insensitive you must
maintain case insensitive indexes outside of Dev Studio/Remedy.
Likewise I agree that performance on indexed queries will be
indistinguishable
Indexes in remedy are mainly text indexes. Normally other applications
index keys (primary and foreign) and search fields. Since in Remedy keys
are text based, almost all indexes are text based.
With my script I duplicate only text based indexes (no date or number).
But this means almost all
Thanks Jose,
You've answered my questions pretty well.
Rod
On 8 February 2012 20:51, Jose Huerta jose.hue...@sm2baleares.es wrote:
** Indexes in remedy are mainly text indexes. Normally other applications
index keys (primary and foreign) and search fields. Since in Remedy keys
are text
Hi Bhupesh,
I don't believe you can change this or many other behaviours on this form.
It is not implemented in Remedy so as a Remedy developer you can't control
it. You do have the option to use an AIF instead however. Whilst this form
is not implemented in Remedy it does read and write to
is there a reason for this? Throw me a bone..
--
Patrick Zandi
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
So an administrator like yourself can log in a another user for testing and
trouble shooting purposes.
Rick
On Feb 8, 2012 8:43 AM, patrick zandi remedy...@gmail.com wrote:
** is there a reason for this? Throw me a bone..
--
Patrick Zandi
_attend WWRUG12 www.wwrug.com ARSlist: Where the
Hi,
Are we talking about impersonating in general, or impersonating the Remedy
Application Service?
The typical reason for impersonating is when you want to run things with
the permissions of a user, but you do not want to login with that account.
You may not have the password, and you do not
But I am seeing hundreds a second
Admin's are not doing this that I know of .. where is this done..
On Wed, Feb 8, 2012 at 8:45 AM, Rick Cook remedyr...@gmail.com wrote:
**
So an administrator like yourself can log in a another user for testing
and trouble shooting purposes.
Rick
On Feb
2 sides of this coin: when logging / and when doing it.
#1 how do you impersonate
#2 why would RAS impersonate
On Wed, Feb 8, 2012 at 8:48 AM, patrick zandi remedy...@gmail.com wrote:
But I am seeing hundreds a second
Admin's are not doing this that I know of .. where is this done..
On
Hi,
It would actually be nice to be able to filter out some Users from the
User-log. I guess this can be done if you are using form-style-logging.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
*
All
I am having an issue with the activity log in SRM and Approval Central. If a
user creates a service request and creates an Activity Log entry the entry
is not visible to the approver in Approval Central. The second issue is that
the activity log issue breaks the ability for the approver to
Hi,
Normal Admin users and the internal BMC Application users can impersonate.
There is a specific API-call to impersonate. Check the C-API guide.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
*
Hi Folks,
ARS version: 7.5.00 Patch 002 200906100308
API version: 7.6.03 running in Windows
ServerSun against Oracle
On only a single form in ITSM 7.6.0, TMS:Task, I do an ARGetMultiple entries
and I consistantly get a field at the end of each record with the field id
'0' - zero.
The
I don't know if is it possible to impersonate directly from the mid-tier. I
mean, as and admin it will be of great helpful when debuging a user error
that does not reproduce on other users.
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
I was trying to keep this short however it appears.. I am not making
sense.
#1 while looking at the debug logs we see the LOGIN Remedy Application
Service (impersonated) listed.. WHY? I am not asking if it can, that is
apparent.
#2 It is awesome that we can impersonate as an admin ... HOW?
Post the a full line from the log that shows the referenced text. The rpc
queue will give an idea of where the call is coming from. If you look in
the api logs, it will show the ip address of the caller, so you can get an
idea where it is coming from.
Axton Grams
On Wed, Feb 8, 2012 at 8:17
USER TID: 35 RPC ID: 0061242017 Queue: Fast
Client-RPC: 390620USER: Remedy Application Service
/* Mon Feb 06 2012 12:55:21.1522 */ LOGIN Remedy
Application Service
USER TID: 50 RPC ID: 0061242018 Queue: List
Client-RPC: 390620USER: Remedy
(BTW - I have no connection to Abydos, except that we share the same earth,
air, etc…)
FYI - we purchased Abydos Analyzer a month or so ago.
I thought I would relay back that 2 times in the last week alone -- it was
quite helpful.
One scenario was to track down and give insight into a design
Addendum:
It is NOT every record that returns this field (whose value seems always
null) but only some. In the ones with this field id of 0, I do not get a
value for field id 10001820 which is a display only (presumably not global)
field z1D_StatusReasonDisplay.
This is the last field
Patrick,
I don't know if this helps at all, but I see (impersonated) in my user logs,
though not for the Remedy Application Service.
The logs seem to list impersonations for a) users logging in via the midtier
and b) mail coming in to the email engine with a From that matches a User
account
Just to explain/clarify thisI was just as confused when I started
working with itbut basically here it is for you.
When dealing with Overlay/Custom objects (both Dev Studio and API), when you
connect, it checks to see if you are a member of a group that has the flag
'Overlay Group' (Look
I see the same thing on our system. The calls are on queue 390620, same as
yours. We have private queues defined for the following subsystems, so
that rules them out, unless they don't work as advertised:
390601 Alert
390603 Escalation
390620 Fast
390621 AREASM Plugin (arapi)
390622 Flashboards
We own and use Abydos Analyzer too.
It's one of those tools which you might not use everyday, but when you
do it saves you a ton of time.
It's easy to work with and use, and very quick and powerful. I would
definitely recommend it.
Love that it uses standard Microsoft products for the output
Hi Axton - in our (user) log those two lines are appearing multiple times a
second - any idea why? Seems to only be occuring on one server which leads me
to believe it's possibly a conf setting of some sort.
- Original Message -
From: Axton axton.gr...@gmail.com
To: arslist@ARSLIST.ORG
Look at your application statistics, flashboard variables, and server
statistics configuration. There are probably other things that use this as
well that I have not caught.
Axton Grams
On Wed, Feb 8, 2012 at 9:11 AM, pritch pri...@ptd.net wrote:
Hi Axton - in our (user) log those two lines
Good morning folks,
I think I already know the answer to these questions, but I wanted to see if
perhaps I was missing something because there is no good way to get this
information out of Asset Management even though these are basic, common
scenarios. For these examples, I'm using Asset
Hi Shawn:
Question n° 1 can be solved using AST:AssetPeople forms which stores
relationships between Assets and Companies, Organizations, Support Groups and
People.
Question n° 2 can be solved using Manage Bulk Updates options in Asset
Management Console, which allows you to search CI's by
The whole delete and recreate indexes is one of those issues like Which type
of computer is better?. Each person you ask will have a different opinion.
Here is a great link on the issue:
http://asktom.oracle.com/pls/asktom/f?p=100:11:0P11_QUESTION_ID:6601312252730
On the index
Alejandro,
Thanks for the suggestions. For the specific use cases I am trying to solve,
the users won't be able to go directly to the AST:AssetPeople form. I am going
to make a custom form of some sort to use with Asset Management, but I think
this functionality should exist out of the box.
After much back and forth with support while testing migrations and upgrades
from SLM 7.1 to 7.6.03 and .04 last winter/spring, we were told that the only
viable path from SLM 7.1 to 7.6.04 was to upgrade the application. It is the
configuration data - service agreements, targets,
Remedy has a long standing history of using on SQL (DML and DDL) that works
for all supported databases. They have avoided implementing functions that
are database specific. The rationale behind this I imagine is along the
lines of one of these:
- one code line for dynamic sql generation for all
Axton, you just gave me a great idea for a post!
Frederick, I know that the index rebuild topic is a black nebula where it
is easy to get lost. This is the reason because I didn't speak as a fact
but I cited my DBA. I do not share this. But the fact is that dropping and
building them again,
Hi, Listers:
It's been a while since I spoke to you guys. Hope everyone's doing well.
We wanted to know if there's a stand-alone BMC Cloud extension pack for CMDB
7.6.04 SP2.
We are not using the Cloud Lifecycle Management product and are not referring
the extension pack for that product.
The three mid-tiers we deployed into production in August and September last
year are all 64-bit:
Windows Server 2003 R2 Enterprise x64 Sp2, and Windows Server 2003 Enterprise
x64 Sp2
JDK 1.6.24 x64 (32-bit is also installed)
Tomcat 6.0.32 x64 full install including Service Startup,
we had the same issue on linux. Arserverd died when a non existent login was
used. The behaviour is also reproducible with driver. After upgrading to SP2
the issue has gone.
Kind Regards Conny
Von: Action Request System discussion list(ARSList)
Hi Fellows
Do you know if there's a specific document for Hardware Requirements and Sizing
when installing ARS 7.6.04?
As per my knowledge there's a BMC document named Reference Architecture for
BMC Service Support Solutions using BSM 7.6 Components but this document was
released for ITSM 7.6
Pete -
I am not aware of any OOTB functionality which ties Approval Central
questions/comments with SRM Activity Logs or vice versa. Similar limitations
exist within the integration between Change Management, and Approval Central.
(You will find there is nowhere on the CRQ to see questions
Hi Listers,
I was wondering if there is any easy way to migrate some of the SRM items
and especially the approval chains? We are running SRM 7.6.03 on SQL
Server 2008. Any help would be appreciated.
Thank You,
Angie Mora
Thanks Fred/Thad/Joe.
I finally called BMC; with there assistance (gotten better),
1. recreated the tablespace
2. added the permissions to aradmin
3. Ran the installer with Oracle connection and service name = servicename.
4. Demo started, plugin didnot - change port due to fw, started.
5.
My opinion is that Abydos Analyzer features had to be included in the
standard developer studio.
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
Hi Tony,
Yes, we are aware of this issue, it's actually an ITSM-wide issue, and a
backlog has been created to rectify this in a future release.
Thanks,
David
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tony Worthington
Sent: Wednesday,
Hi everyone - I am looking to add a custom field on the change request form to
the approval process - Might just be me, but the approval server document
didn't seem to address what I'm looking to do.
Basically, I have a field that can have a number of entries from a drop-down
list. If this
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