Reporting Server ? Does it require a App serve to be installed

2012-02-20 Thread Bhupesh Gupta
Hi Friends, I have a reporting which is logship every 20 minutes from production. Does I need to install ARS APP on Reporting server to use creystal reports via user tool. Please advise. -- Regards, Bhupesh Gupta ___ U

Standalone CMDB

2012-02-20 Thread Gordon Frank
Hello ARSLIST, Has anyone implemented a standalone CMDB off a custom application? I'm looking for documentation of Best Practices or pitfalls to watch out for when tying the custom forms  and CMDB Application together. If not much doc, then let me know your experiences. Thanks up

Re: Approval Engine Issues

2012-02-20 Thread Ramey, Anne
I've had an issue with Change and Release if the Notes field is more than 500 characters. It had to do with the configuration--the approval notification was passing the notes field into a field with a limit of 500--so anything bigger crashed the approval engine. You might want to see if this i

Re: Standalone CMDB

2012-02-20 Thread John Sundberg
Do you mean - creating your own CMDB ??? Or using an OOTB CMDB with a custom app? And if OOTB CMDB - which one/vendor??? Just wondering … -John On Mon, Feb 20, 2012 at 8:41 AM, Gordon Frank wrote: > ** > > Hello ARSLIST, > > > > Has anyone implemented a standalone CMDB off a custom applicat

Re: Standalone CMDB

2012-02-20 Thread Gordon Frank
I am considering hanging the OOTB CMDB Application off a custom application. I am looking for advice and/or pitfalls of doing this. I know there are people that have done this and I'd like to find out any Gotcha's before I do mine. Gordon - Original Message - From: "John Sundb

Re: Standalone CMDB

2012-02-20 Thread Peter Romain
I assume to mean a custom Remedy app? If so then I’ve done this a couple of times but each time the CMDB system had Remedy Asset Management sat on top. The two systems were separate so I added a tab to the bespoke helpdesk that showed the related CI’s and invoked the standard CI search fu

Can cell based table cells be not "visually" highlighted on select?

2012-02-20 Thread Lim Park
AR 7.6.03. Is it possible to not have the cell in cell based table "visually" highlighted when selected? I want to use cell based table to display to the users some set of selections that they can make, as this makes it easier to manage/create the UI as well as making it data driven so if anot

Incident Creation through OOTB Email template

2012-02-20 Thread Rajesh Shinde
Hello All, I am facing an issue while creating Incident using OOTB Incident template (Template is taken from Incident Interface Create form). Issue 1 : In some cases I get an Error 'Authentication Failure' (in the AR System Email Messages form), even when an email is sent using template with

Re: Approval Engine Issues

2012-02-20 Thread Mueller, Doug
Larry, You are right that the copying of this critical join form has copied information either in the change diary or in terms of the fields on the form to confuse the system and make it think that this new form is the key support form that the approval server uses rather than the original form wh

AUTO: Guru is on vacation (returning 02/27/2012)

2012-02-20 Thread Gurudev Ankam
I am out of the office until 02/27/2012. Hi All, I will be on leave from 20th & 24th Feb. I'll have very limited access to mails during my vacation and will be checking emails once or twice in a day. Hence my response will be delayed. During my absence, please contact the following team members

Two Report Related Issues

2012-02-20 Thread Wallace, Kelvin
I'm having two issues that I know I have seen on the list before, but I cannot find where there has been resolution: First is the ARERR 553 - Operation Requested is too large for a single SQL Command when running reports. I have run these same (saved) reports before and had no issues. Usually

duplicate relationships

2012-02-20 Thread Leonard Johnson
All, I have come across an odd occurence. I have a form I created in the CMDB on AR 7.5 On that form I have a button that creates another instance of that form copying the CI Name with a sequence number i.e, parent = Test Form, press button and dialog comes up with CI Name of Test Form-1 aft

Re: Reporting Server ? Does it require a App serve to be installed

2012-02-20 Thread Rod Harris
Hi Bhupesh, The short answer is yes. The Crystal reports runtime bundled with the user tool uses the Remedy ODBC driver that interacts with the Remedy app server. I believe the license is also only applicable to data sourced via a Remedy app server. At a minimum you will need to have ARS installed

Re: Standalone CMDB

2012-02-20 Thread Leonard Johnson
Not many issues with putting a custom app into Atrium CMDB. Watch for issues around multi-tenancy if you are going to be using MT. Ensure that you have permissions set up and that multi-tenancy is working correctly before you attempt to extend the CMDB with forms or new attributes. lj

Adding Custom Applications to ITSM 7.6 Application List Menu

2012-02-20 Thread Marc Simmons
List, In ITSM 7.6, there is the SHR:LandingConsole form that you see when you first log into ITSM. On this form, you can click on the >> button to expand the navigation pane that contains the application list. If you select 'Incident Management' -> Incident Management Console, then that console a