Re: Wonder how many of these tales are true....

Define lonely and creepy :-).. If you mean deathly quiet, its actually inviting.. I have been to a few places around South Jersey, and from that site, they make Cape May to be the most haunted town in Jersey.. I actually liked that town for its natural – almost untouched landscape.. Those littl

ARERR 3377 (LDAP Errors) and Filter Error Handlers

Hello, We have an LDAP Vendor form that integrates with Active Directory. While trying to add some error trapping, it seems that the errors from LDAP don't trigger the ARS error handling of filters. I have a simple filter that adds a user to the "member" attribute of an AD Group. It works fine

Re: SRM -- just asking ---for the impossible.

We're good! I'm smiling, can't blame ya. Buddy Sent from my iPhone On Mar 16, 2012, at 21:23, John Sundberg wrote: > ** > (BTW - I hope you see my comments as fun/entertaining -- and hopefully > enlightening, I am not out to offend) > > If you saw a train wreck coming - and somebody said --

Re: SRM -- just asking ---for the impossible.

(BTW - I hope you see my comments as fun/entertaining -- and hopefully enlightening, I am not out to offend) If you saw a train wreck coming - and somebody said -- please ignore -- would you/should you? I live this stuff - I love this stuff - I can't sit idly by and watch it happen. Especially w

Re: SRM -- just asking ---for the impossible.

I knew you could not pass even if I ask you not too. ;-) Sent from my iPhone On Mar 16, 2012, at 20:50, John Sundberg wrote: > ** > Patrick, > > > You are right - nobody wants another tool. > > Heck, I don't want another tool. > > But thankfully - business can see past that restriction

Re: SRM -- just asking ---for the impossible.

Patrick, You are right - nobody wants another tool. Heck, I don't want another tool. But thankfully - business can see past that restriction, or else, I am afraid - we would all be using Microsoft Excel to manage Incidents, Changes, CMDB, Word processing, etc... So - given the right info and e

Licenses

** So I buy Fixed and Floating Licenses, sorry Named and Concurrent.I can obtain AR User and Separate Application Licenses.  I can get these application licenses bundled or by the application.  In today's world I do not have to purchase both User and Application licenses for any individual because

Re: invalid relational operator exception from QualifierInfo

Hi, Thanks to LJ and Jose for the replies! As suggested I looked at the logs. The output seems to support the idea that there is a bug in parseQualification: When called on a field that works as expected ('Summary' in the example below) the result is: SELECT T852.C1,C536870989 FROM T852

Re: SRM -- just asking ---for the impossible.

KSR is indeed good, but client does not want another product. Which is to our benefit cause work is work... but I digress .. back to anyone find a little easier method, then just creating carpel tunnel, On Fri, Mar 16, 2012 at 6:52 PM, Rick Sharp wrote: > ** ** > I am not employed by Kinetic...b

Re: SRM -- just asking ---for the impossible.

I am not employed by Kinetic...but I will say that KSR is more flexible then SRM. Do a simple ROI for your Sr Mgt and with a fair $$ investment and forethought, you will have a sustainable solution. As they say Patrick-"pay for it now, or pay for it later" Shareable with some op cos: yes F

Re: SRM -- just asking ---for the impossible.

ok, but the connecting to the SRD, PDT, AOT stuff.. I have thought of the export all the current ones, take off line, delete this, delete that, delete more.. manipulate export file, import all over again.. but BMC does not recommend that, and said it does not work.. anyways.. properly... so that i

Re: Wonder how many of these tales are true....

I grew in South Jersey. I can’t vouch for any of these tales, but I can tell you there’s over a million acres of pines trees & sand called the “Pine Barrens” in NJ. The Pine Barrens are as beautiful, lonely & creepy as it gets. Miles & miles of two lane roads with scrubby pine trees on either sid

Re: SRM -- just asking ---for the impossible.

I am thinking to building my own! However sometimes it is just good to get a thought in the ears of BMC. Last time it took 3.5 years to get them to add in the snmp v2 into Addm application but it at least happened. Sent from my iPhone On Mar 16, 2012, at 16:52, Joe Martin D'Souza wrote: >

Re: Solid State Hard Drives

Modern versions are better, but you can still get corrupted sectors on SSDs. I wouldn't use one as my only disk, but as part of a SAN, if you can afford it, no problem. Rick On Mar 16, 2012 5:17 PM, "Peter Romain" wrote: > I'd try the SSD if I was you. > > Cloning and replacing the hard drive i

Re: SRM -- just asking ---for the impossible.

The SRDs have to be built in spreadsheets so if you already have 800+ all the new ones can be created in the spreadsheets and to then apply it to a new company only requires a Company name change and then import. -Original Message- From: Joe Martin D'Souza To: arslist Sent: Fri, Mar

Re: Solid State Hard Drives

I'd try the SSD if I was you. Cloning and replacing the hard drive in the laptop is a breeze. Paying for the SSD is painful though - ~ £460 for a 500G version here in the UK -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: BMC_GLOBAL_DEFAULT_SRVC CI

Thanks for the info, I'll check the SRM module later. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: 13 March 2012 12:47 To: arslist@ARSLIST.ORG Subject: Re: BMC_GLOBAL_DEFAULT_SRVC CI I'm pretty sure

Re: BMC_GLOBAL_DEFAULT_SRVC CI

This would be a customisation though, which we're always trying to avoid. If changing the status works without affecting anything else then this config is preferable. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of PCR Reme

Re: SRM -- just asking ---for the impossible.

Yes! That’s them.. look them up.. I can give you specific contact information if you need it.. Joe From: John Sundberg Sent: Friday, March 16, 2012 4:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: SRM -- just asking ---for the impossible. ** Effective T

Re: Wonder how many of these tales are true....

Is there any truth to it??? Was it ever investigated? Or is it just a widespread rumor? From: Jim Manara Sent: Friday, March 16, 2012 4:31 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: OT: Wonder how many of these tales are true ** I grew up in Rarit

Re: SRM -- just asking ---for the impossible.

Effective Technologies… -John On Fri, Mar 16, 2012 at 3:46 PM, Joe Martin D'Souza wrote: > ** > > There is this company (I think from California) – I met them at the 2011 > RUG.. They have something that you might be looking for. Their name is > right there at the back of my mind but I just do

Re: SRM -- just asking ---for the impossible.

There is this company (I think from California) – I met them at the 2011 RUG.. They have something that you might be looking for. Their name is right there at the back of my mind but I just do not seem to recall either the company name nor the names of their reps that were there there.. I do h

SRM -- just asking ---for the impossible.

So you have Multi-tenecy and you have multiple companies.. and you have multiple requests... Boss says:: I need you to add a field to 4 or the 10 companies forms, and that should be easy right ? Remedy teams says...: see you in a month.. Why? you are now manipulating 800 SRM's AOT, PDT's.. Questi

Re: Just wondering....

Found it when I searched the KB directly by logging into support from bmc.com The URL that you hyperlinked sent me to: https://webmail.bmc.com/CookieAuth.dll?GetLogon?reason=0&formdir=2&curl=Z2FowaZ2Fredir.aspxZ3FCZ3Df72a03ecb9974120b60ab205d5639a1eZ26URLZ3DhttpsZ253aZ252fZ252fkb.bmc.comZ252finfoc

Re: Prompt a message if multiple rows are selected on a table field.

Thanks a lot for your prompt reply. It worked like a charm. On Mar 16, 1:18 pm, "Grooms, Frederick W" wrote: > Not sure about the prompt, but you could always just set the "Single Row > Selection only" option for the table to prevent it. > > Admin Tool -> on the Advanced Display tab > Dev Studio

OT: Wonder how many of these tales are true....

I tend to have an interest in ‘supernatural’ phenomenon's, and a random search for haunted places in New Jersey yielded this result.. I really wonder how many of these are really authentic claims.. My guess leans towards none.. Anybody living in any of these listed cities that may have heard or

Re: Prompt a message if multiple rows are selected on a table field.

Raj, If your intent is simply to restrict multiple selection on that table, you can just go into the table properties and set the "Single Selection Only" flag. Regards, Paul Blasquez On Mar 16, 2012 1:14 PM, "Raj" wrote: > Hello All, > I would like to prompt a message if multiple rows on a tab

Re: Just wondering....

Thanks!! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Friday, March 16, 2012 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** I got to it by searching the knowledgebase for KA364458 after logging in to support web

Re: Prompt a message if multiple rows are selected on a table field.

Not sure about the prompt, but you could always just set the "Single Row Selection only" option for the table to prevent it. Admin Tool -> on the Advanced Display tab Dev Studio -> Display -> Row Selection attribute Fred -Original Message- From: Action Request System discussion list(AR

Re: Just wondering....

I got to it by searching the knowledgebase for KA364458 after logging in to support web. Knowledge Article AtriumCore 7.6.04 SP2 installation failing on AR Server 7.6.04 SP3 ( ImportFileNode- 9936 Error ) [cid:image001.gif@01CD0387.2D97BE00]

Prompt a message if multiple rows are selected on a table field.

Hello All, I would like to prompt a message if multiple rows on a table field is selected. Currently, this table field is on a display only form. I am trying to make sure that the User selects only one row to perform other actions in that display only form. Currently, when he selects Row - 1 and th

Re: Just wondering....

I would submit a support ticket since I got that article from a BMC Partner resource so I would assume that if you are using a support ID it should be visible. -Original Message- From: Joe Martin D'Souza To: arslist Sent: Fri, Mar 16, 2012 4:06 pm Subject: Re: Just wondering **

Re: Just wondering....

Roger, Does a public user have access to that server where that KB is stored? I tried using my support login to get in, but it failed.. Joe From: Roger Justice Sent: Friday, March 16, 2012 3:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Just wondering.

Re: Just wondering....

Thank you! And here I thought I was going to have an easy, quick install…. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 3:55 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** You can start wi

Re: Just wondering....

You can start with all at SP 2 Here is the KA on support. KA364458 -Original Message- From: richard@bwc.state.oh.us To: arslist Sent: Fri, Mar 16, 2012 3:50 pm Subject: Re: Just wondering ** Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 S

Re: Just wondering....

I do not remember specific examples, but I do recall codes where one or more files from the bin folder were called using relative paths in the code. If it wasn't for that, it would have found the files using classpath or path. I did get around by copying files where they were expected, but that’

Re: Just wondering....

Huh? This is good to know. BMC support said to just go ahead and load 7.6.04 SP3. Are you saying I should load the “base” 7.6 04 and load 7.6 .04 SP2 and then 7.6.04 SP3? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday

Re: Just wondering....

OK. Thanks. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, March 16, 2012 3:30 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** I would suggest using the recommended version. Sometimes little things li

Re: Just wondering....

Roger, Can you explain on this known issue?...is it just when using the OOTB apps? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, March 16, 2012 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: Just wondering ** A

Re: Just wondering....

Also do not load SP 3 first. There is a known issue. Load ARS SP2, Atrium Core SP2, ITSM SP2 and other applications. You then upgrade ARS to SP3 -Original Message- From: patrick zandi To: arslist Sent: Fri, Mar 16, 2012 3:35 pm Subject: Re: Just wondering ** Oh no.. are we going

Re: Just wondering....

Can you cite any specific examples? I would imagine that so long as the classpath and library paths are set properly, things will work. I don't forsee the locations of the JVM libraries changing in a way that would break this. Disclaimer: I don't/won't use Windows as a server OS. Axton Grams O

Re: Just wondering....

Oh no.. are we going to 7 now? Who said that? BMC? On Fri, Mar 16, 2012 at 3:16 PM, richard@bwc.state.oh.us < richard@bwc.state.oh.us> wrote: > ** > > We’re going to install 7.6.04 SP3 on a new 2008 R2 server. It has been > > suggested that we install JRE and JDK 7u3. Any problems in doi

Re: Tomcat URL Redirect question

I think you could use mod_rewrite for that. I don't have an example but it might be worth googling Regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 16 March 2012 19:25 To: arslist@ARSLIST.ORG Subject: Re: Tom

Re: Tomcat URL Redirect question

If you are using different hostnames, why use a load balancer? If you want to use different hostnames and the load balancer (for redundancy), you can create two VIP's, one for each hostname, then set up the nodes in the VIP appropriately, as one active/primary, and the other for redundancy. For

Re: Just wondering....

I would suggest using the recommended version. Sometimes little things like changes in the subdirectories of JDE / JDK would mean that the AR would not find the necessary libraries where it expects them, as often these relative paths are hard coded in the application logic. This will cause the

Re: Tomcat URL Redirect question

If you are open to using an unsupported freeware, you should be able to do what you want to with a utility called portforward. A google search should find this for your OS. Its simple to use.. Joe From: Pruitt, Christopher (Bank of America Account) Sent: Friday, March 16, 2012 3:06 PM Newsgr

Just wondering....

We're going to install 7.6.04 SP3 on a new 2008 R2 server. It has been suggested that we install JRE and JDK 7u3. Any problems in doing so or should we be using an earlier version of JRE/JDK? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or un

SV: Data Wizard

And when I tried, the Supportgroup Lead was never updated. (Where a group is linked to an Escalation group). // Lars Från: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] För Guillaume Rheault Skickat: den 16 mars 2012 18:16 Till: ars

Tomcat URL Redirect question

I am hoping someone on this list has done this before and can provide some quick answers. We are setting up a several new Mid-Tier servers along with several new AR System Servers. The Mid-Tier servers will have a load balancer hardware in front of it. What I have been asked to do is to set up

Re: Data Wizard

Jesus, The issues you describe see to me bugs. What version of ITSm are you using? Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Ortega, Jesus A [jesus.ort...@lyondellbasell.com] Sent: Friday, March 16, 2012 10

Re: FTS Plugin issues in 7.6.04

I hear you.. worked at a site once where IBM had a lot of stake in there and they were an exclusively all AIX shop.. Any application they considered buying had to run on AIX or it would be shown the door... From: Mike Worts Sent: Friday, March 16, 2012 10:41 AM Newsgroups: public.remedy.arsyst

Re: FTS Plugin issues in 7.6.04

Good question. There is history behind it which I won't go into :) (but it includes the words "IBM" and "outsourcing") We have been running v6.3 on AIX very successfully for many years. We have found it to be a robust, reliable and stable platform. It is obviously not everyone's first choice, h

Re: Data Wizard

Lars, It will change the support group name, not the ID, on many of the ITSM forms and update functional roles for the people in that group. However, it does not update any templates that are using that group. So, if have any change, work order, or Incident templates where use that support group

Re: Working Lists

~ Terje Møglestue te...@mogle.com +44 (0)7540 08 0135 Sent from my iPad On 15 Mar 2012, at 13:37, "Peter Romain" mailto:p.romain.arsl...@parsolutions.co.uk>> wrote: ** Try pressing the ‘View By Type’ button at the top right of the screen From: Action Request System di

Data Wizard

Hello, if I use Data Wizard in ITSM and change the name of a Support Group, will that name be changed in all forms where Support Group exist? Any issues with this function? I tried it, but I found at least one form where the name not was changed.(Supportgroup Lead). // Lars ___

Re: FTS Plugin issues in 7.6.04

Just wondering…. Why on AIX? Are the benefits that great? -John On Fri, Mar 16, 2012 at 7:48 AM, Mike Worts wrote: > ** ** > Hi, > > Yep, we have raised this with BMC. I have been hosting a daily call with > BMC since we went live in October going through our issues and slowly but > surel

Re: Solid State Hard Drives

Peter: I have a habit of keeping a resource monitor (Windows 7 Resource Monitor or CentOS GNOME widget) running on my laptop at all times and of never using the host OS to do anything except run VMs. Given sufficient RAM (8GB seems adequate), I've found that the hard disk is almost always the

Re: FTS Plugin issues in 7.6.04

Hi, Yep, we have raised this with BMC. I have been hosting a daily call with BMC since we went live in October going through our issues and slowly but surely, resolving each one through hotfixes or small configuration changes to our system. I must say, BMC have been very helpful. I think one on

Re: Solid State Hard Drives

san can be as fast as 8Gb *Fibre* Channel Expansion *Card*, scsi 3 is only 320 MB/s... just something to think about.. On Fri, Mar 16, 2012 at 8:28 AM, Tauf Chowdhury wrote: > I know a lot of SAN storage is now converting over to SSD's an that is > enterprise class storage so I can't see why ser

Re: Solid State Hard Drives

I know a lot of SAN storage is now converting over to SSD's an that is enterprise class storage so I can't see why servers wouldn't be able to run it as well. Sent from my iPhone On Mar 16, 2012, at 6:50 AM, Peter Romain wrote: > Hi All, > > I couldn't get ITSM to run on my laptop which has an

Solid State Hard Drives

Hi All, I couldn't get ITSM to run on my laptop which has an i7 processor and 8G RAM. I recently upgraded it to 16G and replaced the hard drive with a 500GB SSD. Now ITSM flies and I can run it and ADDM together in VM's and still do the normal document/email stuff. Are SSD's now sufficiently s