Hi Carl,
Thanks. Checked my archives again and found it!
Regards,
Rob.
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-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, September 17, 2012 9:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Querys that kill my system
** John I think you
Just to add for anyone who casually followed this didn't get it, John was
joking and saying wouldn't it be nice if there were something like this, but:
There is NOT an ars_track_long_queries or ars_track_long_queries_min_length for
ar.cfg.
Hope you don't mind me explicitly adding that, John -
This is true But its still funny
On Tue, Sep 18, 2012 at 6:41 AM, David Durling durl...@uga.edu wrote:
**
Just to add for anyone who casually followed this didn’t get it, John
was joking and “saying wouldn’t it be nice if there were something like
this”, but:
** **
There is
Oh, I finally got it - I was a little slow, though J
David D.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Kelly
Sent: Tuesday, September 18, 2012 8:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Querys that kill my system
**
This is true
So was I.
Dave
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling
Sent: Tuesday, September 18, 2012 8:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Querys that kill my system
**
Oh, I finally got it - I was
also funny you say this, because my Remedy admin just came to me and and
said there was some settings that he never herd of that can be made in
AR.config that will track Long queries . LOL Thanks Guys
On Tue, Sep 18, 2012 at 6:46 AM, Chris Kelly ctopke...@gmail.com wrote:
This is
Jose,
Instead of using the Calendar widgit, could you place a button over the widgit
and have it open a dialog box with a calendar field on it?
You could then execute your active link from the dialog box or after it returns
the data to the main form.
Greg Givens (Contractor)
Network
Has anyone utilized the iPhone via Aeroprise? We are intending on using
handheld scanners that are connected to the iPhone for asset management.
Our original solution was to use Blackberry via the BES to aeroprise, but
given the current uncertainties surrounding RIM, the decision has been made
to
The iPhone works great with Aeroprise. The interface is clean and is very
Apple-like. I believe that there is even an app for it.
Tommy Morris
CMDB Certified Specialist
Director of IT Service Management
[cid:image001.png@01CD9584.19ADE1A0]http://www.pinebreeze.com/
Phew! That's what I was hoping to hear! Thanks Tommy!
On Tue, Sep 18, 2012 at 10:58 AM, Tommy Morris
tommy.mor...@pinebreeze.comwrote:
**
The iPhone works great with Aeroprise. The interface is clean and is very
Apple-like. I believe that there is even an app for it.
** **
Tommy
Hi Prakash,
For the below error -
One of the common reasons for this Error can occur if Java script try to
retrieve the information before html info is fully loaded. This is why 'Unable
to get value' message appears. This is a common error for some of the versions
of the Internet Explorer.
Warren:
I'm not sure if you're talking about server config/how to install/uninstall or
more of a users' guide type of document. We're looking to deploy Mobility
(formerly Aeroprise) with the Blackberry, and I searched the web high and low
for something along the lines of a user's guide. I
The BB Aeroprise interface is a client and I did not like it at all. The iPhone
interface is much better, the Android interface had some issues due to the OS
version on the phones that caused it to ignore Java headings. That may have
been corrected in the newest version of BMC Mobility or the
Thanks everyone!
On Tue, Sep 18, 2012 at 11:47 AM, Tommy Morris
tommy.mor...@pinebreeze.comwrote:
**
The BB Aeroprise interface is a client and I did not like it at all. The
iPhone interface is much better, the Android interface had some issues due
to the OS version on the phones that
So this feature really isn't there? You nearly had me there!
It’s a great feature if it was there though.. Maybe a perfect candidate for
some sort of an enhancement request..
Joe
From: John Sundberg
Sent: Monday, September 17, 2012 10:04 PM
Newsgroups: public.remedy.arsystem.general
To:
Note - there are two versions of the mobility client - Classic and NextGen -
and there are different devices supported and different capabilities. I've been
learning more about this lately, but recommend checking with your BMC account
rep or SC as you are thinking about mobility.
Anne Brock
Jose ( Benny),
Thanks, I finally tried “resize:none” and it seems to work well on my test
server. Not sure if I’ll get cleared to put it on production since BMC won’t
support it, but I might try –
David
David Durling
University of Georgia
From: Action Request System discussion list(ARSList)
Can anyone tell me the last version that had the MACRO converter?
I have some active links that are using RUN MACRO and I would like to get them
converted to Active Links.
It seems like I remember this topic being discussed before, but I am unable to
search the archives for some reason. My
It stopped ever since the Dev Studio was introduced if I am not mistaken – so
the last version that had the AR Admin tool had it to the best of my
knowledge...
Joe
From: Mayfield, Andy L.
Sent: Tuesday, September 18, 2012 2:56 PM
Newsgroups: public.remedy.arsystem.general
To:
Joe,
This feature is available
Add following in Ar.cfg
Large-Result-Logging-Threshold: 7
7 is the threshold limit
enable thread log
result will be like
THRD 1 /* Mon Jul 09 2012 16:05:38.2310 */ Thread Id 39696 (GLEWF)
large result buffer allocation - /Length:
I knew about this one from a post on here a few months ago..
Joe
From: ravi rai
Sent: Tuesday, September 18, 2012 3:22 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Querys that kill my system
**
Joe,
This feature is available
Add following in Ar.cfg
I think it was the v5.1 Admin Tool. I don't think any later Admin tool had the
converter.
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, September 18, 2012 1:57 PM
To: arslist@ARSLIST.ORG
Subject: MACRO
I remember 6.3 had one too.. Do not clearly remember about 7. But I know 7.5
Dev Studio didn’t..
Joe
From: Grooms, Frederick W
Sent: Tuesday, September 18, 2012 3:27 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: MACRO Converter
**
I think it was the
Chris,
It will tell you all the big SQL queries running in th esystem.
GLEWF API calls which are associated with large queries
You can use this to see
- which form is getting most of the GLEWF call , need more indexing etc
- Which user is issueing it , do he need to do that or can go to
We have Large Result Logging turned on. While it does show us some people
who could use some education it has never given us information (form/user)
regarding a query that hangs the system. For some reason these hanging
queries do not seem to be logged by this feature.
We use the below MS SQL
Thanks for the responses, but from reading some of the documentation it sounds
like it wouldn’t work on mine.
Two Run Macro actions cannot be converted:
· When you use the query bar inside the macro and:
oField names and field labels on the current form are different.
oYou use
Which kind of makes sense.. You can’t get a heart beat of a dead man.. But you
might get the last thing that was run before the system died?
Alternately I think if there was a process completely outside the AR System
that monitored the DB User, it could monitor these things, you would have it
What does the macro accomplish?
If a set field or push field cannot, I’ll be surprised if you cannot do it with
a Direct SQL, although that is the least preferred way to go, given other
choices.. Sometimes that’s the only plausible choice..
Joe
From: Mayfield, Andy L.
Sent: Tuesday,
Solved thanks to Fred Grooms.
I had to use a Set fields action of SQL and CAST the length because for some
reason MS SQL was only returning the first character of the field from the
Asset_Info_System form when the imported field was null.
SELECT ISNULL(CAST(NULLIF('$Class Number$','') AS
A change like this on a CSS file has a minimal impact, and a minimal risk.
Also it's very easy to rollback if any issue appears.
Regards,
Jose Manuel Huerta
http://theremedyforit.com/
On Tue, Sep 18, 2012 at 8:52 PM, David Durling durl...@uga.edu wrote:
**
Jose ( Benny),
** **
Thanks, I can pass that on to my management J
David
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén
Sent: Tuesday, September 18, 2012 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Hiding 'resize handle' character fields on
I believe I can do it with some set and push fields. I just have to map out
what all is going on in there.
It’s used in an active link that updates information from a ticket to an
escalation.
Andy L. Mayfield
Alabama Power Company
Protection Control Technician Staff
Linc # 10*19140
Cell #
Hey guys, a general question regarding approvals.
The People/Org/Support Group relationships allow for approved by
relationships for the entity related to the CI.
Does this have any link to the Approver Engine? And if so, what is it? I know
that you can set up approvals for a CI in the
Yes and no. There is a lock in the DB but the app is still alive. And
even then I believe it is only one thread and/or table that is locked.
We are able to capture he offending SQL but it doesn't translate back to
the application layer.
Jason
On Tue, Sep 18, 2012 at 12:59 PM, Joe Martin
At least in the version 7.6.03 there is no link between change approval
mappings and CI relationship type of Approved by.
Approval engine is designed to be out of the box and to be used with non
ITSM modules as well.
Even Change Mgmt module also can be used without other ITSM or Atrium
Yes. That was the intent. In 7.0 you could not use the CI Approver tab and the
other approver tab in Approval mapping. To clarify that you COULD put an entry
in but if other criteria was populated on other tabs then the CI Approver tab
was ignored. I am not sure if this was fixed, I haven't
Hmm, maybe I’m mistaken on where the CI Approver tab did the lookup then. As I
stated it’s been a while since I worked with the CI approval tab.
Tommy Morris
CMDB Certified Specialist
Director of IT Service Management
[cid:image001.png@01CD95C1.63BE1200]http://www.pinebreeze.com/
It does sound very doable..
Remember macros were more actively used before the dawn of Push Fields, Window
Open, and actions such as those.. All that the converter does is look at things
like that and converts them to corresponding AL actions..
Joe
From: Mayfield, Andy L.
Sent: Tuesday,
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