Re: Status Reason Selection Code

this needs to be made data driven, many customers prefer adding more values and we end up doing customizations :( -Karthik On 4 October 2012 06:58, Simon Ellis wrote: > ** > > There’s an RFE (SW00291675) logged with BMC to make this a data driven > process which is suppose to illuminate the nee

Re: Status Reason Selection Code

There's an RFE (SW00291675) logged with BMC to make this a data driven process which is suppose to illuminate the need to do this... might be worth checking it out. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ahmed Sauga Sent: Wednesday, 3 Octo

Re: CMDB

Why not run a recon job to copy the CI's across... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Thursday, 4 October 2012 5:25 a.m. To: arslist@ARSLIST.ORG Subject: CMDB ** Hi, I have assets in the BMC.ADDM that contained total

Multi-Tenant Approval Signature Escalations

Good afternoon, I have an unusual request that I am working through, and hope that someone here has an idea that may work to implement different signature escalations on different approvals within the same process. Basically, we have two different Change Management processes in ITSM 7.6.4. To

WWRUG12 - preconference sessions

Phil has told you about the great break out sessions that are scheduled formWWRUG12. We are also have a few great preconference sessions. These are three hour sessions put on by some of our vendors We have the following scheduled for Monday: BMC Analytics for BSM User - Lenny Warren, Rapid T

RESOLVED RE: ADDM to CMDB

Thanks everyone. The solution was to check the permission on the account. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, October 03, 2012 9:21 AM To: arslist@ARSLIST.ORG Subject: Re: ADDM to CMDB ** Firs

Re: Username Token authentication method

its possible. I have done that before. you just need to map the username and password fields in the mapping. It works just fine. Have you tried and faced some problem? -Karthik On 3 October 2012 21:30, Team Remedy wrote: > Hi, > > Is it possible consuming a web service with Username Token authe

CMDB

Hi, I have assets in the BMC.ADDM that contained total about 400,000 CIs including relationships that was propogated to different tables. We are using Impact Model Designer and need to build a service model. To create the service model, the user needs access to the components that are in the

Re: Support of multiple LDAP domains for Analytics & Dashboards

If you have a Business Objects Administrator, ask them to work with you on setting up SSO that is native to Business Objects. Our team has it set up, but since our Active Directory domains have a trust set up, there's apparently no issue with needing multiple LDAP connections. In any case, thi

Username Token authentication method

Hi, Is it possible consuming a web service with Username Token authentication method from BMC Remedy Administrator 7.1 (ARServer 7.1) through a filter with a set field action? In the guide 69394.pdf (Integrating with Plug-ins and Third-Party Products) there isn't reference at this method. Any

Support of multiple LDAP domains for Analytics & Dashboards

One would have to be brave to engage with the 270+ page AtriumSSO 8 documentation. It's longer and more scary than a Harry Potter book :) And on a more factual note, OpenSSO/AtriumSSO does not remove the need for duplication of users/groups in each BMC product. That's why the JSS SSO Plugin has

Re: LDAP authentication issue

Fred, Nice tool. Thanks for the link. Serouche, We provide a link to the ldp.exe tool here : http://www.javasystemsolutions.com/downloads/ldp.exe It's Microsofts tool we just host it for convenience. Good luck Danny > Serouche, > > The Login Name on an Active Directory LDAP search is usually

Re: Support of multiple LDAP domains for Analytics & Dashboards

I'm not an expert but maybe you have to check the Atrium SSO solution in order to achieve that. 2012/10/3 Jamie : > Hello all, > > We are in the process of installing Analytics and Dashboards in our > environment and integrating it in with Remedy ITSM. Currently, in our Remedy > ARS system we s

Support of multiple LDAP domains for Analytics & Dashboards

Hello all, We are in the process of installing Analytics and Dashboards in our environment and integrating it in with Remedy ITSM. Currently, in our Remedy ARS system we support 4 different domains through LDAP by having 4 different entries within the AREA LDAP Configuration and having a failo

Re: Status Reason Selection Code

Hi, This can be achieved as follows. The Selection code cannot be modified later hence it is grayed out. The status reason selection code is not generated automatically, it has to be entered manually. Besides this selection code must match with the ID of menu item in the hidden field "Statu

Re: ADDM to CMDB

First, I would double check that the ADDM user has Asset Admin permissions. If so, I would look at BMC.CORE.CONFIG:BMC_Dataset_ and ensure that Asset Admin is listed in the CMDBRowLevelSecurity and possibly the CMDBWriteSecurity fields if adding it to the first doesn't solve it. Thanks, Shawn

Re: Status Reason Selection Code (UNCLASSIFIED)

UNCLASSIFIED I ran into the same problem myself when trying to add an additional value. These are the steps that support told me to use and it worked: When you get to the SYS:Status Reason Menu for do a search for the "HPD:HelpDesk" under Form Name, The Status value you are looking to

Re: SLM Question

Thanks all for the help! Geri Shaw Process Quality Lead T 281.584.5052 C 713.256.4485 F 281.584.2525 [cid:image003.png@01CDA13C.92F56D80] From: patchsk [mailto:vamsi...@gmail.com] Sent: Wednesday, October 03, 2012 3:41 AM To: arsl...@googlegroups.com Cc: arslist@ARSLIST.ORG; arslist@ARSL

Re: BOXI needed for ITSM 8.0, 7.6.04

Hi John, we support webSSO so yes perhaps! Also we integrated with active directory for pass through. thanks! On Wed, Oct 3, 2012 at 4:17 AM, John Baker wrote: > Yurbi. Very nice. But I spotted a login page - SSO Plugin for Yurbi, > perhaps? > > >

Re: If BMC Remedy had a theme song

Just found out that a band in South Africa ("Seether") has a song called "Remedy" . (These guys are currently on-tour in the US.) This is especially for those that like post-grunge/alternative/metal genres: http://www.youtube.com/watch?v=FZLILV18ut8 Best Regards, Theo Sent from my Black/Silve

Re: ADDM to CMDB

Hi, I am not sure about what the message means, but personally would check the following. Can you ping/access the Remedy server from the ADDM server. Does the user the CMDB sync is configured with in ADDM have necessary privileges in Remedy (you can check by logging to Remedy as that user and

Re: SLM Question

I did a little more digging for my own refresh on this topic. You can't beat arinside documentation tool for these type of questions. Thanks to Misi for making it readily available for the group. As the other post mentioned it is indeed coming from Incident Manager functional role of the Support

Re: Which Flashboard Variables Are Collecting Data

Open the form FB:Variable. Here you must check the variables that are enable and are collecting history or summary info. Since it is a vendor form, you can't do complex searches. So I recommend you to search only for enabled variables and make a simple report indicating the content of Collect Hist

BOXI needed for ITSM 8.0, 7.6.04

Yurbi. Very nice. But I spotted a login page - SSO Plugin for Yurbi, perhaps? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: BOXI needed for ITSM 8.0, 7.6.04

I agree on your findings. In my previous organization we had Analytics and Dashboards. No matter how many OOTB reports or Dashboards that BMC has provided, our users always found something that is missing in OOTB reports. Something that is important for their day to day tasks. May be it is a new

Re: Service Request Entry Error

Hi, there are a number of plug-ins that run when you submit and entry, including one that queries the CMDB for the Business Service or tries to write to the CMDB if you have the checkbox for creating a Business Process selected. Check you plug-in configurations and log files to find the error: