hi Everyone,
We are facing some issues in crystal report for one of our client. The crystal
report is a call details report with about 30 fields in it which included about
10 formula fields.
The issue we are facing is that it takes a lot of time to extract a single
report and at a time we can
Hello,
As part of SRDs migration, I migrated all records we have in CFG
Configuration AIF form from Dev to QA using arx format. Then, migrated all
SRDs and related workflow. Now, everything seems to be working fine except
when attempting to open an SR in "Draft", I receive ARERR 150 A server na
Thanks! I’ll give that a shot.
.: Mike T :.
From: patchsk [mailto:vamsi...@gmail.com]
Sent: Wednesday, October 31, 2012 2:51 PM
To: arsl...@googlegroups.com
Cc: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG; Tomasiewicz, Mike (Information
Technology)
Subject: Re: IBRSD Modification
I think you need
I think you need to query base element by the Service CI name get and push
the ReconciliationID of the Service CI as well into HPD.
On Wednesday, October 31, 2012 12:27:35 PM UTC-7, Tomasiewicz, Mike
(Information Technology) wrote:
>
> **
> Hello,
>
> Looking for some assistance. Remedy 7.
Hello,
Looking for some assistance. Remedy 7.6.04- IBRSD integration.
I'm trying to push the Service+ field through the workflow to match business
rules we've put in place.
I've created overlays for the INT:STAGING form, overlayed the view form,
created a new field, updated the push in the
I
Thanks for the KB link! One thing we do is add entries in the hosts file
that directs any traffic trying to go to the production servers back to the
dev/test/QA counter part. There are very few cases where we would ever want
dev/test/QA to connect to production.
Jason
On Oct 31, 2012 11:50 AM, "S
Any information on exactly where the references that need to be changed can be
found
would be a BIG help...
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Wednesday, October 31, 2012 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re:
You will still need to do all the references to the new system, so this is
still valid once you update the system names.
System names will need to be updated in a number of spots just to get the AR
Server started:
plugin.server.xml (both AR and CMDB)
ar.cfg
armonitor.cfg
Windows Registry
Claire, there are a ton of new places.. about 40.. on the solaris side..
but I have actually found that doing so does not always make it work as
well as the original, but I have not tested the linked software to go
with my changes so it is hard for me to give you anything.
BMC NEEDS to NORMALIZ
I did but the issue is the is not random issue. If this had been an
consistent issue then probably logs could have help.
On Oct 31, 2012 11:35 PM, "Longwing, LJ CTR MDA/IC"
wrote:
> You could turn on server side logging on this record and figure out what
> workflow (likely kicked off by an escala
In my experience, Migrator 7.6.4 tends to drop permissions on Active Links and
potentially mess up other things. It also would take much, much longer than
getting a backup of the database and restoring it to another instance of SQL
Server and fixing the hardcoded server references to the applic
I need to be more clear...
We copied the entire production server to a new development server. Not the
best way to do it I KNOW! Not my decision.
I have a new license key. The new Dev server is licensed.
I have to know exactly where in the system I need to modify/change the old
server referen
You could turn on server side logging on this record and figure out what
workflow (likely kicked off by an escalation) is doing this.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
Sent: Wednesday, October 31,
Hello listers
Have a slight suitation with me. Have a couple of tickets wherein ar
escalator modifies the time for estimated resolution time every time a
ticket is modified be it status update or assinment to another group. The
sla is the same. Ar escalator set a new time and then again after a cou
Hi,
or you can do it the easy way using this free utility:
http://www.missingpiecessoftware.com/products/remedy-restore-tool
If you enter all environment licenses into Production, you can then restore
to the environment you require without having to re-apply the licenses. The
only thing y
We dont use any tool do it manually and it is working for us. ARS 7604 sp3 SQL
Windows
Backup
-License
-AIE Settings (Data exchange and AIE instance)
-Email Configuration
Copy Database
Restore
-License
-Email setting
-AIE settings
-Change CAI Application Registry for server name-
Susan,
Was it Mark Gemmell's presentation titled Huge projects - How to survive when
your project hits a home run.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, October 31, 2012 1
My new management team had the Network Admin team copied the Prod Server as a
whole to the Dev Server. They wanted the environments to be identical in every
way. The problem is that they are not. I have fixed things in many places,
but am sure there is something I am missing because the perfo
Clair:
I think you are on windows.. but I have see alot of this with solaris as
well..
Look at plugin performance configurations..tuning the javaplugin
configuration, with the queue does help..
they are offloading a ton these days to plugin side.. which I don't like
much.. personally..
On Wed
I wasn't there this year but to clarify your question, are you asking about
copying the database server or database or something else and copying it to
another server? We do something similar to refresh our non-prod environments
with the production database. I came up with the process and it may
Thanks LJ!
This might work, except, some things have been modified already. I'm looking
for the one or two items that may have been missed and if I use the tool, it
could change something else.
So I still need the list.
-Original Message-
From: Action Request System discussion list(AR
It appears to be back..
It was very very very slow.. might be network,,,
On Wed, Oct 31, 2012 at 11:54 AM, patrick zandi wrote:
> It appears knowledge management is not working..
> http://www.bmc.com/available/search-kb.html
>
>
> --
> Patrick Zandi
>
--
Patrick Zandi
__
It appears knowledge management is not working..
http://www.bmc.com/available/search-kb.html
--
Patrick Zandi
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where
Claire,
I wasn't in that session with you, but I had a utility pointed out to me on
BMCDN that takes care of these steps for you, or claims to. Might be work a
look
https://communities.bmc.com/communities/docs/DOC-7710
-Original Message-
From: Action Request System discussion list(ARSL
I'd really like to see the steps also :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, October 31, 2012 11:26 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG12 - Session Question - Database
I have drawn a complete blank and in my 97 pages of notes (yes, I took notes in
a notebook) from WWRUG12 I can't find what I am looking for.
In one of the sessions there was some discussion regarding taking one server
and copying it to another server. It is not recommended but whoever was doing
And you'll get to keep your Modified Dates accurate. Migrator resets them on
your target server to the date of the move, which is still questionable policy
IMO.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.ste
I just copy over the DB. It is faster. You just need to run the installer
of the ARS version of your choice and make sure you select upgrade.
Always done it and still doing it now with 7.6.04
Thank you,
Pascale Sterrett
Kenavo ar wech all
richard@bwc.state.oh.us
Sent by: arslist@ARSLI
Copying the DB is easier in my opinion. Using Migrator to migrate an entire
system doesn't usually go well.
Tim Powell
PBS-Consulting
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, October 31, 2012 11:08 A
We just copy the DB over then re-apply the correct license key. This is on
ARS7.1/ITSM7.0.03. not sure how it works on later versions.
Marcelo Martinez
IT Change Management / Remedy Administration
IT Customer Care
Chevron Phillips Chemical Company, LP.
832.813.4262
832.381.7776
Notices:
This me
Copying DB is faster and better option
You need to change few config post DB refresh
Ravi Rai
Date: Wed, 31 Oct 2012 14:54:08 +
From: richard@bwc.state.oh.us
Subject: Migrator question...
To: arslist@ARSLIST.ORG
**
Looks like we’re going to need to use the migratory to create
Looks like we're going to need to use the migratory to create
a duplicate of our DEV system for testing. This might be a dumb
question, but will migratory copy everything over from one system
to another or do I need to have the SQL DBA copy the SQL data
file from one system to another and then run
Hi Ron,
first of all thank you so much for your answer, actually I'm afraid I don't
fully understand how you manage a mail used at first without
login/password, to which then add login/password at mail arrival on remedy
email engine
can you please explain this in deeper detail?
thanks
cheers
Ant
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