Re: 8961 error with Impact and Reported Source

Hi Sunil, I resolved this issue by arranging the sequence of the fields in webservice but now we have Error 8962:Unexpected element encountered in the XML Document for fields (Manufacturer, Product Name, Product Categorization Tier 1, Product Categorization Tier 2, Product Categorization Tier 3

Re: 8961 error with Impact and Reported Source

Hi, This is what I found while navigating for below issue: The real problem seems to be the order of the elements in the input XML call. It seems that Remedy, or perhaps whatever mechanism they used to implement the web services, isn't happy if the input elements aren't in the same order as de

Re: Date/Time format in Webservice

So Z is the timezone offset. Thanks Terry. Regards, Praveen Kumar Saraswat Solution Consultant Column Technologies Australia Pty Ltd Phone: +61 (0) 280 656 598 | Web: www.columnit.com Mobile: +61 (0) 450 639 470 | Email: psaras...@columnit.com

Re: Date/Time format in Webservice

-MM-ddThh:mm:ssZ is the correct one. T is the delimiter but what is Z for? Regards, Praveen Kumar Saraswat Solution Consultant Column Technologies Australia Pty Ltd Phone: +61 (0) 280 656 598 | Web: www.columnit.com Mobile: +61 (0) 450 639 470 | Email: psaras...@c

8961 error with Impact and Reported Source

Hi Guys, I have created a custom webservice on HPD:IncidentInterface_Create form which is being consumed by other application. When I am running the wsdl file in SOAP UI I am getting a proper response and Incident is getting created. But when the other party is trying from their application

Re: Hardware sizing CPU speed only

Oh Right.. It was burned in.. but I could not provide a doc.. Silly ..thanks On Mon, Dec 10, 2012 at 5:00 PM, ravi rai wrote: > ** > It comes during Installation > BMC recommend that a system have a minimum of 2.8 GHz clock speed for x86 > PC compatibility Processor > > > Thanks > Ravi Rai > >

Re: AR System Searches Preference Error

Correction ... Login ID ... as Carl said previously. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, December 10, 2012 4:32 PM To: arslist@ARSLIST.ORG Subject: AR System Searches Preference Error ** Good af

Re: AR System Searches Preference Error

We've seen some "interesting" issues regarding the AR System User Preference form when the case of the username does not match. In all cases, once I delete that record, the preference form is recreated in upper case and the users account functions normally. .: Mike T :. From: Action Request S

Re: AR System Searches Preference Error

Hi, the case does matter for Login ID and preference form records. This usually manifests on SRM more than other consoles. Removing the preference records and allowing the system to create with the correct case is the normal fix. Cheers Carl http://www.missingpiecessoftware.com/

AR System Searches Preference Error

Good afternoon folks, I'm running into a weird issue on ITSM and ARS 7.6.4 that I wanted to run past you all. Basically, the user was experiencing an issue where they try to get to the Incident form, and the only thing they get is a grey screen on the Mid Tier. The system isn't trying to load

Re: Hardware sizing CPU speed only

It comes during Installation BMC recommend that a system have a minimum of 2.8 GHz clock speed for x86 PC compatibility Processor Thanks Ravi Rai Date: Mon, 10 Dec 2012 16:56:09 -0500 From: remedy...@gmail.com Subject: Re: Hardware sizing CPU speed only To: arslist@ARSLIST.ORG ** I t

Re: Hardware sizing CPU speed only

I thought so.. I saw it once.. ...I just cannot find it.. On Mon, Dec 10, 2012 at 4:52 PM, Carl Wilson wrote: > ** > > Hi, > > BMC recommend 2.8GHz or higher. > > ** ** > > Cheers > > Carl > > ** ** > > http://www.missingpiecessoftware.com/ > > ** ** > > ** ** > > ** ** > >

Re: Hardware sizing CPU speed only

Hi, BMC recommend 2.8GHz or higher. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: 10 December 2012 21:18 To: arslist@ARSLIST.ORG Subject: Hardware sizing CPU sp

Hardware sizing CPU speed only

I cannot find the CPU sizing.. I see 4 cpu's etc.. at the following link below.. but at what speed... 300mhz? I know I saw it somewhere... but I lost it.. Anyone? https://docs.bmc.com/docs/display/itsm7604/Solution+sizing+baseline -- Patrick Zandi

Re: Basics of Collision Detection Tool config

Rose, We are an OnDemand customer as well. There is no configuration that I can find. Collisions are based on the inclusion of CIs related to the change request. Workflow within the module checks for CI collisions according to Scheduled Start and End Dates and changes the color of the link

Re: Basics of Collision Detection Tool config

At a basic level, Collision detection is actually enabled by associating your affected CIs with your Change Requests. Collision detection compares Change Requests with common CIs to see if there are multiple CRs changing the same CI at the same time. Look at the documentation about the Associatio

Re: Basics of Collision Detection Tool config

BMC Remedy Change Management 7.6.04 User Guide 31-Jan-2011 PDF Chapter 5, page 176: "The Collision Detection tool (under Advanced Functions in the left navigation pane) determines if there are other change requests scheduled

Basics of Collision Detection Tool config

I was wondering if someone could steer me in the right direction to get a little background info. on how/where to configure the collision detection tool for Change Mgt. We're using ARS 7.6 Remedy on Demand. Thanks in advance. Regards, Rose Mancinelli, ITIL | IT Service Governance (I

Re: Problems with armonitor starting during 7.6.04 install , armonitor giving wrong ELF class: ELFCLASS64

In classic fashion, I found the issue right after I posted the question to the list, I was missing the compat-libstdc++-33.i686 package which contains the 32 bit libstdc.so.5 library Paul Campbell | Development Team Lead | TS&D SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | |

Re: NOT merging a new record into BMC.Asset

Do not allow Auto Identification on the dataset to be merged. Original Message From: Joe To: arslist Sent: Mon, Dec 10, 2012 12:47 pm Subject: NOT merging a new record into BMC.Asset Hi all, Our scenario: Bringing in an external spreadsheet of 5 fields. Once brought into the sta

NOT merging a new record into BMC.Asset

Hi all, Our scenario: Bringing in an external spreadsheet of 5 fields. Once brought into the staged dataset via AIE the records are normalized and reconciled into the BMC.Asset Dataset. We are utilizing Name to identify on in ComputerSystem. Issue:Because this spreadsheet is completely

Problems with armonitor starting during 7.6.04 install , armonitor giving wrong ELF class: ELFCLASS64

I am doing a fresh install of arserver 7.6.04 on Red Hat Enterprise Linux Server release 6.3 (Santiago) and the installer failed when trying to start the arserver process. So I tried to execute arsystem to see if any errors were being thrown, and I get this error ./armonitor: error while loadi

Re: The New BMC Chat (what version of ARS and ITSM will it work on)

As I mentioned, below, the link that Prof. Strauss forwarded is regarding the upper case BMC Chat. The BMC Chat application is included in the BMC Remedy IT Service Management Suite (which is a marketing bundle that contains a bunch of products). -David J. Easter Manager of Product Management

Re: The New BMC Chat (what version of ARS and ITSM will it work on)

Dave Thanks for the info, however, what does the customer support notice (11/26/12) talk about? It states BMC Chat 8.0, product ITSM 8.0, 7.6.04 Howard Sent from my iPhone 5 On Dec 10, 2012, at 10:56 AM, "Easter, David" wrote: > The naming is a little confusing. Just think of it this way:

Re: The New BMC Chat (what version of ARS and ITSM will it work on)

The naming is a little confusing. Just think of it this way: BMC Chat - upper-case "Chat". This is the product that was obtained from the my-eService acquisition and in the doc link that Prof. Strauss forwarded. It is intended primarily to provide a Virtual Chat agent for end users as well as

JOB: Mid-Sr Level Remedy Consultant for Dallas or Houston. Full Time- salary, bonus & benefits. No Contractors. Must have US Citizenship or Green Card

We are hiring a Mid-to-Senior Level BMC Remedy Consultant for the South- preferably based in Dallas or Houston. Experience in CMDB, SRM, Asset & Software License Management is desired; Requirements Gathering and Workshop Hosting is preferred. US Citizenship or Green Card and travel required. Ful

Re: The New BMC Chat (what version of ARS and ITSM will it work on)

That's what the ARSList is for, right? I don't want to go off topic too much, but I've had much better luck between solving my issues here, on the BMC Developer Network site, and by getting other folks at BMC involved. Things are pretty stable right now so I haven't submitted a ticket to suppo

Re: RRR|DefDiff new free tool published

Hi Brian, I can say that it takes about 30 minutes to export a full ITSM 8 suite system to a single def file. You need to do this to both systems and then run the compare. The RRR|Exportdef program is very easy to use and gives you quite detailed output on progress as it goes. Even the 32bit windo

Re: The New BMC Chat (what version of ARS and ITSM will it work on)

But if support has no idea about it, what do you do when you run into issues with it? Sent from my iPhone On Dec 10, 2012, at 10:14 AM, "Pierson, Shawn" wrote: > If it was the same briefing that I attended, I believe the line may have been > blurred a bit between SRM, the AI agent, and the res

Re: The New BMC Chat (what version of ARS and ITSM will it work on)

If it was the same briefing that I attended, I believe the line may have been blurred a bit between SRM, the AI agent, and the rest of the chat functionality. I recall the BMC folks saying that SRM 8.0 was compatible with ARS and ITSM 7.6.4 and that we could upgrade SRM on its own now. The cha