15min for a restart seems to be on the high side. Check with the network
folks if there are any recent changes and if the NIC is still working in
full duplex.
Make sure oracle and remedy servers are within the same VLAN or as close as
possible.
4gb RAM seems be on the low side so check if any s
What could the possible reasons be for getting a "500 - Internal server
error." Error while consuming an AR System published web service? The
Mid-Tier is up and running, and I can load the WSDL into test tools (tried
soapUI), and the response envelope I got after entering all the required
inform
Thanks Tauf,
I have this filter & it is pushing the status.
But it looks like no matter what I send the status on interface form is set
to New & this is what gets pushed to the srm:request form.
I noticed the Status menu on the interface form has 9 values and the Status
menu on the srm:request f
I am sure BMC has a very good reason for a 3 year delay in creating a Apple IOS
app. I am familiar with both IOS development and BMC Remedy. Given the
competition has a mobile app I would expect customers will begin comparing
BMC's product to ServiceNow.
A mobile app for those of you are not aw
Not quite.. The mid tier has no idea you have created a web service even
after you have created one. It has nothing to do with the creation or update
process. This is why you have out of the box web services that work although
the URL in the WSDL Publishing Location looks something like
http:///
We have the same understanding. More I think about my actions it appears that
when you create a web service the mid-tier becomes aware of it. When you update
a web service, you have to tell the mid-tier. Here is what I did
Created a web service, we'll call it WS, and it appeared via the mid-tier
This is my understanding of why that happens.
The Mid-Tier is used as a 'client' for the WSDL. the WSDL is really stored
in the AR Server. So when you do a change to the WSDL, the AR Server knows
about the change.. And when you use that WSDL, the WSDL uses the mid-tier as
a client. All the n
Thanks Joe that did the trick. What I don't understand is that I have made
other changes and did not have to reload the cache. The changes just appeared.
Any ideas why?
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday
Fred,
Thank you for your time. I appreciate it.
I think you might be right about it being a possible bug. I have created
WS's in the past and had never had a problem with using them and I'm pretty
sure at least some of the forms I had created a WS for in the past had
defaults that were $KEYWORD's
David,
Thanks for information. In all of my years of working with BMC/Remedy, the
sales bundles have always confused me and they seem to always change.
Thanks again and have a great weekend,
Howard
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@A
Mark,
Amen to TGIF! I may go glacier climbing this weekend!
Web services are serviced through the mid tier and require a reload of the
mid-tier cache in order for the Mid-Tier to recognize that change.
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:ar
I still have to snicker at the "maintenance level upgrade" bit. I mean,
7.6.04 introduces true load balancing between the mid tier and AR. To use
this feature, you would need to reconfigure your load balancer etc.. To me,
that's not maintenance level. Also, the consoles changed visually in ITSM
as
Moving from AR System 7.6.03 to 7.6.04 is a maintenance level upgrade, so it
should not be too much effort.
If you'd like to also take advantage of overlays, you may want to schedule in a
little extra time to get it over with in preparation for future upgrades, but
it's optional until you upgra
Curt,
With ITSM and all the apps such as Service Desk, Change, SRM, RKM, and
sitting on Oracle, 12-15 minutes is within the range that I've seen. There
are some tuning you can do on both the DB and AR side that you should look
into like setting the Cursor Sharing to FORCE, and making sure you have
When we try to manually start the Application service on our Development
machine (see specs below), we get an error that it took too long. The status
says "Starting" instead of "Started." If we wait about 15 minutes and refresh,
it will most likely (but not definitely) says "Started." In the
Rebecca,
I see there's this filter on the interface form which pushes to
SRM:Request: SRM:SRI:CreateRequest_100_CreateRequest`!
I am looking at a 7.6.04 environment. I see that it is pushing the 'Status'
field from the interface form to the srm:request form. Is it doing the same
for you?
On Fri,
Classification: UNCLASSIFIED
Caveats: My Default Caveat
Good day all,
My organization is currently using ARS 7.6.03. We recently set up a new
environment with 7.6.04. I'm fairly new to this application, and would like
to know the best method of moving/creating accounts on the new system,
initia
You mean figure it out for myself? The old fashioned way? Oh cruel, cruel
world...
On Fri, Jan 18, 2013 at 1:20 PM, Brittain, Mark wrote:
> **
>
> Hi Rebecca,
>
> ** **
>
> Log onto the client and create a record in the SRM:RequestInterface_Create
> with the same information as the template.
Hi Rebecca,
Log onto the client and create a record in the SRM:RequestInterface_Create with
the same information as the template. Run filter logging to capture the
activity and then look for the filter that is setting the status to draft. The
run if qualification or filter actions should tell y
I need to have more than one incident created, just like the SRD does.
On Fri, Jan 18, 2013 at 1:05 PM, Roger J wrote:
> **
> It would be easier to create an Incident that will create the SR.
> -Original Message-
> From: Tauf Chowdhury
> To: arslist
> Sent: Fri, Jan 18, 2013 12:58 pm
I just tried that & it still created the Service Request in draft status :(
On Fri, Jan 18, 2013 at 12:58 PM, Tauf Chowdhury wrote:
> **
> Rebecca, did you try setting the Status field on the Interface form to
> Pending or In Progress?
>
>
> On Fri, Jan 18, 2013 at 12:53 PM, Boyd, Rebecca wrote
It would be easier to create an Incident that will create the SR.
-Original Message-
From: Tauf Chowdhury
To: arslist
Sent: Fri, Jan 18, 2013 12:58 pm
Subject: Re: SRM:RequestInterface_Create Question
**
Rebecca, did you try setting the Status field on the Interface form to Pending
Thanks for the input everyone. How about http://mobilereach.com/, anyone have
any experience with them?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Friday, January 18, 2013 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mobile
Rebecca, did you try setting the Status field on the Interface form to
Pending or In Progress?
On Fri, Jan 18, 2013 at 12:53 PM, Boyd, Rebecca wrote:
> **
> Sorry everyone for posting this without a subject line. I blame it on the
> weather.
>
> We got our first snow of the winter last night (a
Sorry everyone for posting this without a subject line. I blame it on the
weather.
We got our first snow of the winter last night (almost 2 inches!) & that
always sets our hearts & minds aflutter here in North Carolina.
On Fri, Jan 18, 2013 at 10:39 AM, Boyd, Rebecca wrote:
> Good morning list
Hi All & TGIF,
If I add a field on a form, and then add the field to the web service is the
field immediately available for use? Or is it similar to email templates where
the email engine only checks every 30 minutes for changes? If so what is the
default interval? Any way to speed that up?
AR
Good morning listers,
I am able to create a Service Request by sending an email to
SRM:RequestInterface_Create.
However, it creates only the Service Request, not the corresponding
incident.
When I look at said Service Request record, the status is set to “Draft”.
If I change the status to “
I will be out of the office starting 01/18/2013 and will not return until
01/21/2013.
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I implemented a custom bit of code to do email-based approvals which seems to
be the best fit since it doesn't require VPN type of connectivity from the
mobile device. It took me about one work day to create and it's pretty simple
workflow even to validate the approver whether they are the requ
I would take them off of the Web Service defaults. The Web Service defaults
are separate from the form defaults so you don't need them in the service.
Personally I think that is a bug (What version are you on?). I just created
one on my 7.6.04 SP3 and it did the same thing. I don't remember
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