Hi Team,
We have Mid tier Load balancer pointing towards 2 MT web servers. If I
login to ITSM using MT LB, it is pointing towards any of the server because
URL is getting changed but not able to login. While if I login to
individual Web servers, I am able to login to ITSM. I have checked MT
Hi,
we currently have an open issue in the 8.0.x version of the DMT where if you
allocate a large number of threads to the CAI Plugin, that is gets stuck on
the validating phase of operations (this was within a SG setup - it appears
there is thread locking occuring).
The current fix we have found
Hello,
If Ilogin to ITSM using MT LB, it is pointing towards any of the server
because URL is getting changed but not able to login.
This doesn't seem to be clear. Are you saying the URL in the browser
changes?
Have you got the AR System 'default web path' pointing at the load
balancer
Do you have more info on where the treads are getting locked on validation
phase?
Is there any log ?
Thanks
Tanuj Agarwal
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Where the Answers Are, and have
Thanks for the response Doug. I will need to look into the row issue and see
about putting in an RFE for that. However on this issue the problem was in the
ar.conf file itself. For some reason the Private-RPC-Socket entries had been
lost from the file. After adding those back into the
Hi :)
I also had the dummy.host.com, we solved it forcing the right the
domain-name in ar.cfg.
I searched a bit on Google but didn't find where it could come from.
It was also on 7.6.04.
Le 24 janv. 2013 à 15:29, Grooms, Frederick W frederick.w.gro...@xo.com a
écrit :
Back on 7.1 I had the
By default, a server determines the domain name from the network interface. In
rare cases, this method does not produce the desired result because of
unexpected network card configurations. In those cases, you can use this option
to override the domain name derived from the network interface
**
Hi Kiran :)I see... Thanks :)On 29 Jan, 2013,at 01:19 PM, "Hullule, Kiran" kiran_hull...@bmc.com wrote:By default, a server determines the domain name from the network interface. In rare cases, this method does not produce the desired result because of unexpected network card configurations. In
If it’s not the support groups as others have mentioned, have you verified that
the site is correct? By that, I mean that the site fields on the People form
matches the actual Site record information? I have an LDAP integration, and in
the past created sites manually. Somehow, the site
Hi
We have this issue on one of our test systems which was running an fts
index that has failed part way through. We ran out of disk space on the
server. There is workflow that does a lookup from the people form using the
first name and last name. The last name field is fts indexed and currently
Hi Brent, Folks,
Had you a spreadsheet, say with a user id and something to select a CI, an
AST:AssetPeople import could be built with Meta-Update in under an hour. In
fact, if it is as simple as this, I would be able to include it as part of a
free 30 day trial.Any spreadsheet rows in
Hi Drew,
They didn't say to recreate it, just to delete it. Once a user logs in and
changes any of their preferences, it will create a new one. So that's what I'm
thinking they mean.
sorry for the delayed reply!
-
** Hi Mary. As far as suggestion #1 from BMC
Thanks for the tips Natalie! and sorry for the delayed reply...
That is one fix we have tried and yes it works. :) We have a huge customer
base and some of them do not take kindly to having them all flush their
directories when it should not effect their desks. We are hoping to find the
Awesome Fred, thanks!!! :)
I just posted to the BMC Communities the Cache Clean utility we use
https://communities.bmc.com/communities/docs/DOC-22412
We have customized the primary form the users have and added a form menu
(button) that does the following: Closes
Rapid Technologies, a Premier BMC Partner, is seeking a full time Senior Remedy
Consultant to be based in the Tampa, FL area. Qualified candidates should have
a strong skill set which encompasses the complete software development
lifecycle—requirements/analysis, development, implementation,
Hi Rick,
I'll pass this info along! The users who were experiencing the issue, were they
using the midtier or the client? (we have had issues on both formats; oddly
enough mostly on the client).
Thanks for the info!!!
--
We have seen a similar problem
I finally got around to setting this up and it works great.
Thanks for the info.
Andy L. Mayfield
Alabama Power Company
Protection Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1846
From: Action Request System discussion list(ARSList)
Lisa,
The other answers you have gotten are accurate, but they do not really address
the question that you asked
so I wanted to send a note to make sure that all was clear.
First, you can overlay many different things. In your situation, there are
three that are significant:
Forms
Views
Hi John,
Thanks for your help.. I tried with changing the default web path (in
ar.cfg file ) for all the ARS servers.
I am able to login to 2 Individual MT servers but still i can login to MT
Load Balancer. When I am opening the URL through browser, the Login Page
appears for MT Load Balancer,
Just to be clear
You can login if you go direct to the MidTier web server
http://MTweb1/ars/...
You put into your web browser http://LBweb/ars/...
The load balancer forwards the request over to the MidTier web server 1
http://MTweb1/ars/...
What does the URL in your browser
Ziyan,
So, for testing purposes, shut down one of your Mid-tiersthis will allow
you to properly know which of your mid-tiers your LB is pointing you atthen
go into your remaining online server and turn on logging in the mid-tier and
see what sort of logs come on regarding logins when
Hi Rick,
Where are the files you are deleting on the MT server? I am clearing
..\BMC Software\ARSystem\midtier\cache but the MT is still not serving up
the most recent version of an AL I modified.
I have flushed the cache, cleared the browser cache and stopped TC to
delete the cache files.
Hello List,
Still in our beta program, a new build of ARSmarts is available on our
website. This new build implement some interesting new functionalities:
- in the Data Manager module, right-click on a Form, and in the
contextual menu you will find the number of rows in that Form (not
I changed the subject from [EXTERNAL] Garbled User tool screens since I
am going off on a tangent.
I finally got the new version of the def kind of.
Background... I am modifying a custom AL on WOI:WorkOrder. I opened the
Work Order form directly in another tab (IE 8) to get the new definition.
This is nutty. I restarted ARS, Tomcat, killed the cache in ..\BMC
Software\ARSystem\midtier\cache (assuming that is the correct location) on
the tomcat server, cleared the browser cache and closed the browser
complete. Started everything fresh and still get the old AL behavior in
the in-line
Hi All,
I am having problems with my development server. Usually runs slow and now I
cannot log on. Looking in the arerror.log I can see a series of errors like
the ones below. Is this an indication of an AR Server issue, database issue,
or something else.
Tue Jan 29 16:04:01 2013 CMDB
**
Don't ask a Frenchman for ideas, he'll always come with something weird ;)What about:- stop ars server,- stop TC,- delete contents /midtier/cache, tmp and work folders from TC,- empty IE browser cache,- start ARS,- start TC,- test and rant against the Frenchman,On 29 Jan, 2013,at 09:49 PM,
Has anyone experienced physical memory leaks on there main admin server in a
server group configuration? We're running 7.6.04 on RedHat 5 with 4 ar
servers. The three ar servers the users connect through via the mid tier show
stable physical memory at between 40% 50%, yet our main admin
Are you in a server group? Perhaps changes from your admin server haven't
been pushed to the other app servers.
Sent from my iPhone
On Jan 29, 2013, at 3:49 PM, Jason Miller jason.mil...@gmail.com wrote:
**
This is nutty. I restarted ARS, Tomcat, killed the cache in ..\BMC
As a follow up to my earlier posting, I attempted to shutdown the AR Server and
this is what I got. Never had this happen on 6.3. Any suggestions welcome
Action Request System shutdown in progress.
Action Request System Monitor shutdown failed.
Action Request System Server shutdown failed.
Did you clear your cache on your browser.
On Jan 29, 2013, at 3:49 PM, Jason Miller jason.mil...@gmail.com wrote:
**
This is nutty. I restarted ARS, Tomcat, killed the cache in ..\BMC
Software\ARSystem\midtier\cache (assuming that is the correct location) on
the tomcat server, cleared the
We had the exact same issue in our environment. Flushed the cache on both
mid-tier servers, flushed browser, but still old details.
Brought mid-tier down, deleted the cache folder contents, and started
everything back up. Same issue.
The quick solution that worked for us was to just uninstall
When you go to flush your browser cache are you clearing the ‘Preserve
Favorites website data’ which is normally checked (I’m looking at IE9 to get
the name of this field) ?
If you don’t do this and you have your mid-tier login page as a favourite then
IE won’t clear that page.
I am
Mark,
What is your hardware / environment configuration like?
OS and version/patch
DB and version/patch
Memory
CPU
Etc.
7.6.04 is a lot more resource intensive so what may have worked for 6.3 may
not be good enough for 7.6.04 SP3.
Joe
_
From: Action Request
Hello!
I currently have two application engineer opportunities up here in
Washington. The current client is in needs of a Remedy and Kronos support
engineer. The resource needs to be able to support the tools as an
application not so much taking tickets. It is a long term contract to hire
2 questions:
1. Washington DC or Washington State? Remedy is big in the federal
space so sometimes DC is assumed.
2. Are these 2 separate positions or the same person to support both
applications? My understanding is Kronos is like a time management
app. How does your client justify consolidating
Did all of that short of tmp and work folders. Oh and and rant against the
Frenchman. I didn't do that either.
On Tue, Jan 29, 2013 at 1:33 PM, laurent matheo lm...@me.com wrote:
**
Don't ask a Frenchman for ideas, he'll always come with something weird ;)
What about:
- stop ars server,
Nope, single AR and single MT server.
On Tue, Jan 29, 2013 at 1:36 PM, Tauf Chowdhury taufc...@gmail.com wrote:
**
Are you in a server group? Perhaps changes from your admin server
haven't been pushed to the other app servers.
Sent from my iPhone
On Jan 29, 2013, at 3:49 PM, Jason Miller
Yep.
On Tue, Jan 29, 2013 at 2:02 PM, Lou lrguar...@yahoo.com wrote:
**
Did you clear your cache on your browser.
On Jan 29, 2013, at 3:49 PM, Jason Miller jason.mil...@gmail.com wrote:
**
This is nutty. I restarted ARS, Tomcat, killed the cache in ..\BMC
I am really hoping to avoid that just to get an AL definition to update in
the web. I just got out of some meetings and am going to try duping the AR
server from the MT config and adding it back.
Jason
On Tue, Jan 29, 2013 at 2:25 PM, Brent Goodman rem...@rowshay.com wrote:
**
We had the
Ha! That is it!
I never paid enough attention to that option. It was checked so I figured
those things listed would be deleted like the other options. I didn't
realize it was the inverse of Delete Browsing History.
So much better... Now a simple Sync Cache in MT and clear the browser
cache
Still seems very odd that the same form definition behaves differently when
access in-line vs. directly. Apparently in-line forms have extra caching
magic?
Jason
On Tue, Jan 29, 2013 at 3:50 PM, Jason Miller jason.mil...@gmail.comwrote:
Ha! That is it!
I never paid enough attention to that
Mark,Check Knowledge Article KA305395.
Ravi
Date: Tue, 29 Jan 2013 17:44:57 -0500
From: jdso...@shyle.net
Subject: Re: Development server issues - more
To: arslist@ARSLIST.ORG
**
Mark,
What is your
hardware / environment configuration like?
OS and
version/patch
I think this will be enough , what Rick suggest to get reflection .
hey is it working now?
+Just Clear the browser cache, close the browser and again open it ,
then try.
-Anuja
On 1/30/2013 1:40 AM, Jason Miller wrote:
**
Hi Rick,
Where are the files you are deleting on the MT server? I am
Hi Fred and All,
When I login to Individual MT WS (1 2)- the below are login page
http://WS1/arsys/shared/login.jsp
http://WS2/arsys/shared/login.jsp
Once enter id password, it logged in the page I am looking is below which
is fine. -
Just wanted to give an update, the AR System User Preferences form did
indeed accept UTC and it is applying it correctly. There's a lot of
testing to be done but we now have a solution.
Thanks again, Doug!
On Thu, Jan 24, 2013 at 2:47 PM, Patrick Zandi remedy...@gmail.com wrote:
**
I
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