Steve: It is difficult to compare a decade-old open-source
enterprise-wide solution (ie Atrium/OpenSSO), that is not well
integrated with AR System, with a modern solution built for AR System
that sits neatly in Mid Tier and is well supported/respected by BMC
customers/partners. :)
Matt's found a
Hi Folks,
We are using ITSM 7.6.04 on ARS 7.6.04.
We need have a requirement to show one fields as customer requirement -
Total Pending time - Is there any field in HPD:HelpDesk form which is
capturing total pending time.
Total Resolution time - Total time taken to resolve the INC.
Appreciate
At least YOU get to change your db password. I have to have a DBA come to my
desk every xx days to change the password to some super-secret thing that I do
not get to know. Just in case I would try to do something to my own system ya
know.
From: Action Request System discussion list(ARSList)
Hi Ramy,
Make sure the user has a Default Support Group.
Greg
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub
Sent: Wednesday, March 13, 2013 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Incident Managment Issue 7.6 SP4 - Urgent
**
I cannot pull up the list of Active Links in dev studio on our production
server. Any ideas? Anyone else ever have this?
Errors encountered while retrieving Active Links list from servername. ERROR
(300): Malloc failed on server; (ARERR 5087)
[cid:image001.png@01CE1FE6.C3DD9160]
It is just
Make sure Dev Studio is 7.6.4 (SP4)
Doug
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, March 13, 2013 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Dev Studio Error getting list of Active Link objects
**
I cannot pull up
Ken:
I've seen this in the past when the server daemon (or service in your case)
can't write to the temp folder due to permissions, full disk, etc.
Just in case it helps,
--Phil
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On
Hi All,
I have a number of Service CI's configured and these CI's are used by an
number of customers. In the Incident this populates the Service*+ menu
correctly. On the Change I only get BMC_GLOBAL_DEFAULT_SVC in the Service*+
menu. When I look in the Asset Console this default CI has a
Mark,
Sometimes in change, you need to make sure the Company is set. This drives
the drop downs. Do you multitenancy and company access restrictions enabled
for the users? That would be a good place to start. You may be seeing the
default one because it is most likely set to Global.
Sent from my
Doug,
Will 7.6.4 (SP4) Dev Studio work against AR System 7.5?
Ken.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug
Sent: Wednesday, March 13, 2013 12:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active
Yes
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, March 13, 2013 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dev Studio Error getting list of Active Link objects
**
Doug,
Will 7.6.4 (SP4) Dev Studio work against AR
Sound reasonable. Looks like both C and D drive on the apps and DB server have
over 50% free.
Do you know how to tell the path of the temp space the service is using?
Ken.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil
Sent:
While you are poking around, you might as well look in your Dev Studio
install path for devstudio.ini and open it in a text editor.
Make sure the memory settings are up adequate.
Mine are set for :
-Xms512m
-Xmx1024m
-JDHood
On Wed, Mar 13, 2013 at 1:00 PM, Cecil, Ken kce...@hubbell.com
Mark - Check the Menu attached with the Change Request field Service*+ with
Incident Request CI+ field.. Compare the qualification I believe there is a
Defect with the behavior you reported. This has been carried till 8.0 as
far I know, you need to check with BMC and get the confirmation.
Hope
Here is what I have in there:
-vmargs
-Xms512m
-Xmx1024m
Also, this same instance of Dev Studio has no problem pulling up the Active
Links list off of our dev ar server.
Ken.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent:
Hi Kunal,
I just compared the menu on the Incident and the Change. Where they should be
the same, they are completely different.
Thanks
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of kunal das
Sent: Wednesday, March 13, 2013 1:15 PM
To:
I have found in the past that sometimes using an Admin Tool or Dev Studio
version that does not exactly match the server can cause unexpected issues.
Nominally the tools should be backward compatible but in practice I have
seen strange errors get resolved by downgrading whichever administration
Well the qualification needs to different reason the way that the Service
field behaves on the Incident form is different from the way that it
behaves in other BMC Remedy ITSM Suite applications. When you open the
selection menu associated with this field in other BMC Remedy ITSM Suite
In general I try to keep the versions the same as well, but the track record
for using newer Admin Tool / Dev Studio against an older server is pretty darn
solid.
Doug
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Wednesday,
Sorry Jason, but it's public knowledge. A good pen-tester who's done
some homework will put it high on the list.
John
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Where the Answers Are, and have been
Hoping someone on here has experience with creating a flow between tasks. I
need to be able to skip tasks 2,3, and 4, if task 1 is set to closed/failed.
How do I accomplish this?
Would I put some type of qualification criteria in the first flow relationship
between start and task 1, or on the
Hello list,
Remedy 7.5
Oracle 10g
Mid-Tier is patch 3
3 app servers
3 mid tier servers
I am having a peculiar problem and thought I would ask the list if anyone had
seen a similar issue. We are attempting to implement SSO with the BMC supplied
plugin and appear to be successful but (yes there
Hello listers
Arsystem 7.1 sr
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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Arsystem 7.1 on unix
A service request is created and subsequently an incident is also created
An update ia added to the activity log and thsi is updated in the inc also
which is a normal scenario.
Now if am workin on the ticket and say i am reassinging this to another
group. The same work info
That could be another good way - only that would mean that you would need to
SSL enable your mid tier application as a requirement - and I do not really
see a flip side to that other than what you mention - the complexities when
using web services etc.
Also on most web servers it is not easy to
You're funny Jason :-)
I recall many years ago, when I was fairly new to Remedy, I was at a site,
and waiting on a MS-SQL system administrator on the sa password for
something (not an install or upgrade but just to login as sa to do something
on the server), and could not get in touch with
I was about to say that.. supersize your JVM on your dev studio. I have not
seen that specific error happen because of low default JVM settings but it's
worth a try.
Also supersize your CPU, disk space as recommended earlier on this thread
where the temp folder is so it has enough space to
Ken:
IIRC, the Windows service honors the system-wide Temp environment variable. It
might look at the TMP env var, but most servers have the two variables set to
the same value. If the service runs under some account other than Local
System, check the user environment variables for that
Supersize! - do you want fries with that?
- Original Message -
From: Joe D'Souza jdso...@shyle.net
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 13, 2013 3:41:16 PM
Subject: Re: Dev Studio Error getting list of Active Link objects
**
I was about to say that.. supersize your JVM on
I absolutely agree with this. It is seeking an avenue for problems by doing
this. Which is why I might take the risk to solve certain bug type problems
by raising my DS to a minor patch over the existing server version (although
that may not be the ideal thing to do either), but I wouldn't risk
As for the numbers in the 1Xms and 1Xmx, these could be further optimized if
you are working on a client with lots of memory. Those numbers are good for
clients that have about 2 Gigs of available memory. You could go higher on
higher powered clients.
Look at Oracle's KB's on optimizing JVM's.
:)
After we jumped from minimum memory recommendations of about 2 GB to 8 in
just a few versions, that was the best word I could think of :)
It wasn't too long ago I wouldn't mind installing the AR Server on a
partition on my personal laptop, but though I have a reasonably fair
configuration on
Joe
You mention that it's not easy to force a redirect to the SSL port with
most web servers.
There's a way you can achieve this in a Java web application (ie Mid
Tier). Find the web.xml and add the following to the end of the file,
immediately prior to /web-app:
security-constraint
AR Server is fine. I don't think a sandbox takes much more resources than
it did in 6.x without ITSM. DS can definitely take more memory than the
Admin Tool did but without ITSM you don't need to allocate nearly as much
memory because the object count is much lower.
I have a VM that is 4 or 5gb
I'll disagree with you Joe :)
I am using 8.1 with our 7.6.04, 8.0 and 8.1 systems. Since we have a range
of version I have chosen to only install one version of DS to work with all
servers. Obviously I haven't been using the 8.1 very long but I had been
using 8.0 extensively with AR 7.6.04
you can find this info on SLM:measurement table. maybe you can build
some workflow to copy this fields to the helpdesk form
2013/3/13 syed Ziyan syedziya...@gmail.com:
** Hi Folks,
We are using ITSM 7.6.04 on ARS 7.6.04.
We need have a requirement to show one fields as customer requirement
I had a similar experience the first day on the job as the first ever
dedicated Remedy admin. The role of admin had either been contractors or
the Help Desk manager. I was waiting for my account to be created when I
decided to try Demo without a password. Built my own account thank you
very
On the arserver.exe process on the server: the process is currently taking up
750 MB private bytes of memory. When I try to get the Active Link list I see it
go up to about 844 MB before I get the error then after the error it goes back
down to about 750 MB
Ken.
From: Action Request System
I would say it sounds like dev cache mode is turned on for the dev server
and off for the production server (assuming they have similar resources)
IF this was happening when saving an AL. I don't think dev cache mode
comes in to play just to get a list of ALs.
Jason
On Mar 13, 2013 3:12 PM,
I forgot to mention ITSM :-). I'm so used to the whole thing now being
bundled together and more importantly almost every shop using the whole
bundled solution that I wasn't considering the option of only the AR Server
installed on my laptop. I had shot down that idea for exactly that same
reason.
I have never tried that. I used to build a javascript to use the 403
(forbidden) error to redirect the webserver. I'll try this the next time.
Appreciate the tip.
Cheers
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Yup I don't it when some sites do not like to change that default, when even
loosing the new password in documentations is not a reason good enough. With
the way its designed, you do not need to really know the new password in
order to change it. You do not even need to remember the Demo password
Ken,
If you know which form the active link works on, why not create a working
list and add the forms that you intend to see active links in?
This is a much faster way to access objects related to a form
Regards,
Karthik
On Mar 14, 2013 6:13 AM, Joe D'Souza jdso...@shyle.net wrote:
**
I had
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