Yes that was the workaround on those earlier patches.. I had gotten around it
the exact same way..
Joe
From: Steve Kallestad
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 27, 2013 2:52 PM
Subject: Re: Great...ANOTHER BUG
**
You can import them but you can
What patch are you on? I remember this error. Its patch 1 and 2 of ARS 7.6.04
that this error manifested. I think it was resolved in patch 03.
Joe
From: "Grooms, Frederick W"
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 27, 2013 2:11 PM
Subject: Re: Great
**
Mark,Even if lets say these temp fields are not 'currently' used by BMC Software, they may have created them in preparation to use it in a forthcoming patch or release. I would not use them. They may have even created them in collaboration with third party software that they endorse to use with
Mark,
Rick has the 'best practice' (expect nothing less from Mr.W), but if you
really need to avoid adding a field .
You could go old-school and export the workflow definition (exclude the
form) and search for the Field ID number; this will ID all objects that use
the field.
There are also
Every time I restart the AR System, external authentication stops working.
According to the arplugin.log file I get:
"Connecting via SSL
Bad parameter to ldap routine
ldapssl_client_init failed
Failed to initialize the ldap sdk"
Then I go through a handful of troubleshooting by: restarting the s
Rick,
You didn't hear? Unuser Fields is the new Allen Allbrook! It appeals to the
global population. :)
Have a good weekend everyone.
Sent from my iPhone
On Mar 29, 2013, at 5:55 PM, Rick Westbrock wrote:
**
Personally I would add new fields in an overlay, if you use existing BMC
fields there’
Personally I would add new fields in an overlay, if you use existing BMC
fields there's no telling when they might start using them in the future and
there's no way to predict the interaction between their code and yours.
-Rick
P.S. Do Unusers have unbirthdays? I think I am getting punchy o
ARS & ITSM 8.1 (Full ITSM)
Windows 2008 SP2
Oracle 11g
Sanity check, please.
ITSM with SRM has out of the box Survey & workflow tied to SRM and individual
SRDs.
There is no HPD:Help Desk Survey out of the box as with previous ITSM versions.
Is this correct? Yes/No
I have searched thru the onli
Hi All,
Are there any fields in the Incident that are there but not being used? There
are 32 'z1D Char##' fields. I have seen some workflow where some are used but
if it was known for certain that some are not used anywhere then I could just
use one for some workflow/notifications that I need t
Hi Anne & Carl,
Thank you for your responses. Now I know what approach I'm going to take to
fulfill this requirement.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Thursday, March 28, 2013 6:48 PM
To: arslist@ARSLIST.ORG
S
Yeah, AIE is very finicky after an upgrade or refresh from production to
another environment. Once those jobs get corrupted, it's hard to get them back
in order. Did you keep your old 7.6.0.0 environment around as a backup? If so,
you might consider uninstalling/reinstalling AIE and you can expo
If you don't have too many AIE jobs you could try:
- in the user tool search for the EIE:BackupLoadFlag form
- export the records to an arx file
- edit the arx file to change the old server details to the new one (including
the ARS port number if that was changed)
- import the modified arx replaci
Hi All,
Hoping someone already faced the issue we have with AIE. We applied the BMC
method to upgrade from ITSM/CMDB 7.6.00 to 7.6.04 sp4 (BPCU, new OOTB
installation 7.6.04 on new Linux servers and new database, database dump to
overwrite the OOTB database freshly installed, then DDM).
Now all
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