Hi All,
Hoping someone already faced the issue we have with AIE. We applied the BMC
method to upgrade from ITSM/CMDB 7.6.00 to 7.6.04 sp4 (BPCU, new OOTB
installation 7.6.04 on new Linux servers and new database, database dump to
overwrite the OOTB database freshly installed, then DDM).
Now
If you don't have too many AIE jobs you could try:
- in the user tool search for the EIE:BackupLoadFlag form
- export the records to an arx file
- edit the arx file to change the old server details to the new one (including
the ARS port number if that was changed)
- import the modified arx
Yeah, AIE is very finicky after an upgrade or refresh from production to
another environment. Once those jobs get corrupted, it's hard to get them back
in order. Did you keep your old 7.6.0.0 environment around as a backup? If so,
you might consider uninstalling/reinstalling AIE and you can
Hi Anne Carl,
Thank you for your responses. Now I know what approach I'm going to take to
fulfill this requirement.
Mark
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Thursday, March 28, 2013 6:48 PM
To: arslist@ARSLIST.ORG
Hi All,
Are there any fields in the Incident that are there but not being used? There
are 32 'z1D Char##' fields. I have seen some workflow where some are used but
if it was known for certain that some are not used anywhere then I could just
use one for some workflow/notifications that I need
ARS ITSM 8.1 (Full ITSM)
Windows 2008 SP2
Oracle 11g
Sanity check, please.
ITSM with SRM has out of the box Survey workflow tied to SRM and individual
SRDs.
There is no HPD:Help Desk Survey out of the box as with previous ITSM versions.
Is this correct? Yes/No
I have searched thru the
Personally I would add new fields in an overlay, if you use existing BMC
fields there's no telling when they might start using them in the future and
there's no way to predict the interaction between their code and yours.
-Rick
P.S. Do Unusers have unbirthdays? I think I am getting punchy
Rick,
You didn't hear? Unuser Fields is the new Allen Allbrook! It appeals to the
global population. :)
Have a good weekend everyone.
Sent from my iPhone
On Mar 29, 2013, at 5:55 PM, Rick Westbrock rwestbr...@qmxs.com wrote:
**
Personally I would add new fields in an overlay, if you use
Every time I restart the AR System, external authentication stops working.
According to the arplugin.log file I get:
Connecting via SSL
Bad parameter to ldap routine
ldapssl_client_init failed
Failed to initialize the ldap sdk
Then I go through a handful of troubleshooting by: restarting the
Mark,
Rick has the 'best practice' (expect nothing less from Mr.W), but if you
really need to avoid adding a field .
You could go old-school and export the workflow definition (exclude the
form) and search for the Field ID number; this will ID all objects that use
the field.
There are also
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