I'd like to interject that everyone's mileage may vary when engaging support
resources. I also believe that support is doing a much better job than they
have in the past. That being said, I do not vouch for every person manning the
desk, only my interactions.
.: Mike T :.
From: Action Reques
Roger,
I failed to mention a key part of our data migration strategy. The idea was to
install RRRChive on multiple machines with each having a different config file
for a specific grouping of forms. Then for the weekend run, I mentioned below,
we simply started up the jobs on each machine. I
Hi,
I will actually be doing a presentation on Friday 10:00 at WWRUG about a new
set of tools to sync your DEF-files between servers.
You can already download RRR|ExportDef from our web site that will export your
complete system in one go.
Then you could just import that on top the freshly insta
I've had really good luck the past few years when engaging our sales rep.
It may take a couple of days or so, but they can usually cut through some
red tape.
Drew
JTF-Bravo, Honduras
On Wed, Oct 2, 2013 at 11:28 AM, pritch wrote:
> Two options I can think of ...
>
> At the bottom of their supp
Lawn Service. I enjoy cutting my yard.
or Construction Management
Deyon.
-Original Message-
From: Perkins, Sharon (NTT Data) (NTT Data)
To: arslist
Sent: Wed, Oct 2, 2013 6:04 pm
Subject: Re: [EXTERNAL] Fun -- if you couldn't work in the computer field
Retail - Macy's. I've done i
Retail - Macy's. I've done it before and had a blast - Intimates, Juniors,
Cosmetics (Benefit Cosmetics), & Better Sportswear.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Thursday, September 26, 2013 3:38
Someone was just telling me on the ARSlist that BMC Support had really made a
turnaround and was doing much better. Kathy's email seems to indicate otherwise.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, October 02,
No Twinkies, yet... hmm.
From: Gordon Frank
To: arslist@ARSLIST.ORG,
Date: 10/02/2013 07:27 AM
Subject:Re: WWRUG13
Sent by:"Action Request System discussion list(ARSList)"
**
Doug,
Thanks for the update and Thanks for letting the folks who couldn't attend
h
Hi Jon,
Thank you for your email.
We found a Manager to speak with at BMC. My co-worker who is responsible for
Vendor relations is escalating the issue as we speak.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Rend
Kathy, Hi
I have sent you a separate email to your personal email address and would
welcome the opportunity to talk with you.
Please let me know if you didn't receive the message and any alternative method
I can use to get in contact with you.
Many thanks
Jon Rendle
Vice President, Customer
Kathy,
I've worked with Kapil and his support personnel many times over the years as a
customer. He is really good in terms of responding and follow ups so you should
really consider discussing the issue with him.
Sent from my iPhone
> On Oct 2, 2013, at 10:23 AM, Kapil Banwari wrote:
>
> **
Maybe they've morphed into a gov agency and are furloughed! #shutdown
Kidding... You should really follow escalating both through sales and support
managers.
If the issue is urgent, you can always call and raise the priority of your
incident. If it is critical, BMC usually sends some alerts out
Can't find the education folks either.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, October 02, 2013 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support
somehow that doesn't surpris
somehow that doesn't surprise me. next you'll tell me the sales or support
reps are nowhere to be found.
- Original Message -
From: "Kathy Morris"
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 2, 2013 1:41:17 PM
Subject: Re: BMC Customer Support
I sent an email to the BMC manager li
Your comment would have been funnier if your name was Bob.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Wednesday, October 02, 2013 2:02 PM
To: arslist@ARSLIST.ORG
Subj
I thought Oracle was SQL :)
Funny how Microsoft usurps a standard name.
-John
On Wed, Oct 2, 2013 at 11:53 AM, Nall, Roger wrote:
> **
>
> Thanks for the information, Bill.
>
> ** **
>
> Roger A Nall
>
> Sr. Remedy Developer
>
> ** **
>
> 7668 Warren Parkway
>
> Frisco, TX 7
Thanks for the information, Bill.
Roger A Nall
Sr. Remedy Developer
7668 Warren Parkway
Frisco, TX 75034
Desk: 972-464-3162
Cell: 973-652-6723
"You will get all you want in life, if you help enough other people get with
they want"
From: Action Request System discussion list(ARSList)
[mailto:a
My boss just chimed in on this. If you want to send resumes, send them direct
to him. He is the hiring manager you need to convince around here. 8)
keith.flem...@ndti.net
-al
Alfred Differ - Sr. Database Engineer
NDTI / NSWC PHD, CODE 210
alfred.differ@navy.mil
-Original Message---
Roger,
We made this type of move here at JPL, actually merging one server that was on
MS SQL with another server using an Oracle back end. We have about 1/4 of the
data you have, but we used a combination of RRRChive and the Migrator tool. We
used Migrator to move forms and workflow, which to
Hi everyone.
My guys are hiring. I don't know where they are in the resume review process
with current candidates, but the work is very much like what I do even though
the job title says database engineer.
http://www.ndti.net/job-posting/database-engineer
This is full-time work and probably re
I sent an email to the BMC manager listed at the bottom of the email
expressing our concerns, and Manager never responded.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, October 02, 2013 1:29 PM
To:
Two options I can think of ...
At the bottom of their support emails there is usually a comment about
contacting the support mgr. Might need to go up one level at a time.
If you have a sales or BMC rep you can try to get through via that avenue.
and (since I try to put a bit of levity into eve
Hi Kathy,
If you can provide the issue details pertaining to which you are not getting
appropriate support, and also in engineer's (TSA's signature), you would see
his manager's email address, you can respond or reply to that, and manager
should get in touch with you and can get the issue expe
you should get a hold of your account manager, and he can get a
"customer satisfaction manager" - or something along those lines, I
forget the exact title - assigned to your case...
Den 02-10-2013 18:05, Kathy Morris skrev:
**
Hi,
Does anyone know who we can contact on a Sr. Management leve
Rick,
You are correct about Migrator. So far we have tried RRR Chive and Migrator.
Our best estimate is more than 4 months to move that much data. I found an
article from Microsoft. They have tool to accomplish the conversion. I was kind
of hoping someone on the List may have had some experienc
I left the public sector almost a year ago, in part because the economics
were clearly changing. Contracting as a 1099 no longer is nearly as
economically lucrative as it used to be, due to the rising cost of private
medical insurance, and the risk of lost paid hours is increasing, due to
politica
RRRChive may be a good choice for this as well
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, October 02, 2013 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Moving from Oracle to SQL
**
You have GOT to be kidding, Kiran.
List,
With the recent shutdown of the US government, it pains me to think about
maybe looking into taking a new job. If any of you have any positions in
your organization's that would allow me to work from Colorado Springs, CO,
I would appreciate a contact off list to discuss possible interest, ma
You have GOT to be kidding, Kiran. I would rather pull my own fingernails
out than use Migrator to move 1 TB of data. That utility (I won't glorify
it by calling it an application) is an antique in need of a long-overdue
re-architecture. It is reliable enough for small jobs, but I have learned
t
We would prefer to have our SVP speak with BMC Sr. Management directly.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Wednesday, October 02, 2013 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Customer Support
**
Hi
Hi Kathy,
Would you mind sharing BMC Support Ticket ID that you are dealing with BMC
support, so that I can take it forward to BMC Support management.
Thank you,
Kiran
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Wednesday, O
Hi,
Does anyone know who we can contact on a Sr. Management level at BMC
regarding technical support?
We are not happy at all with the level of support we are receiving.
If you like, you contact me directly for any recommendations.
>From remedy application standpoint, you can think of using Remedy Migrator
>Tool , that will take care of all data conversion from Oracle to MSSQL db.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger
Sent: Wednesday, October 02, 2013 9:2
I am wondering if anyone would be willing to share their experiences with this
type of change. We have approx. 1TB of data and are looking at the best and
fastest way to move that much data.
Thanks,
Roger A Nall
Sr. Remedy Developer
7668 Warren Parkway
Frisco, TX 75034
Desk: 972-464-3162
Cell:
It took me 2 seconds to convince my boss that *we* should go to the 2014
WWRUG.. in Orlando. She will be taking her grandkids..
I actually had budgeted (and was approved) to go this year but we are in the
middle of SRM project.
See ya’ll next year!!!
Marcelo Martinez
From: Action Request Syst
Sorry to hear about your knee. I hope it's not a bad as mine (needed a knee
replacement). Twinkies don't hurt much! :) Wish I could be there, but keep us
"non-attendees" informed of any "big" announcements.
Thanks
Gordon
- Original Message -
From: "arslist"
To: arslist@A
Hi Gordon,
I wish you were here too, I *really* need the defense this year. I injured my
knee on Saturday. I am working on alternate strategies for Thursday. My defense
team should be quite effective.
Further to what Doug said, and obviously everything is preliminary, I know
there are al
Hi,
Even truly custom forms should've been created in "Best Practice Customization"
mode. If the custom forms were created in Base Mode or an earlier version,
there is a Dev Studio plug-in that allows conversion of existing objects into
custom objects. The Developer Studio online help AND las
Also keep in mind that if the creation of these records also creates records in
other ancillary (secondary) forms the error could be coming from one of those
forms and not the primary.
- Original Message -
From: "Sandeep Pandey"
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 2, 2013 8
AWESOME! I may have a shot at going if it’s again on the East Coast. See you
guys next year!
Terri
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing
Sent: Tuesday, October 01, 2013 8:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG13
**
C
Good Morning,
I have a few colleagues in the San Diego metropolitan area that are looking
for work in the region. Temporary, permanent, consulting, full time, part
time, doesn't matter. If you know of anyone looking for a Remedy
development resource in San Diego, Orange County, etc. please em
Hi Karthik,
This error comes because one or more unique indexes on form where you
creating records. The values on the entry you
are submitting or modifying duplicate the field (or fields) defined in the
unique index. Review the values for the entry to make sure that values that
must be unique are
Doug,
Thanks for the update and Thanks for letting the folks who couldn't attend have
some type of status.
Let us know if you hear anymore.
Dan will have to deflect his own twinkies this year without me in attendance!
He's big enough and quite fast on his feet as you all noticed la
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