Good Day All
I have looked at a system called iServer from Orbus Software and as part of its
documentation they provide a table giving you the following:
* All Objects Types
* All the Attributes associated to the relevant Object Type.
* Description of all the
Hi Enslin,
There are few documents regarding this. There's a good BMC image of the
CMDB which will give you the CI Types. That information is also available
with the class manager. Each release introduces more fields and tables.
The CMDB is extensible - a good feature. So any missing CI
Hi listers,
I'm trying to implement a custom ARDBCPlugin on the bassis of ARDBCSample
code.
So far I'm able to perform a seach on the entire table.
The problem is with a paramtrized query.
I got implemented support for a simle qualification criteria ( LIKE, =)
Even though the query is constructed
Hi,
Field ID 1 has special meaning to Remedy. It is a max 15 character string.
This is the key between the list of entries returned to you, and individual
records retrieved with GetList. You must support field id 1 and the
15-character key in order to get this to work.
Best Regards -
All,
We've just run through an upgrade on a server group from 7.0.1 to 7.1.0
(latest patch of each).
The primary upgrade ran fine. Secondary seemed to run through fine as
well, until users started logging on this morning, when it went slow.
Turns out that the 7.1.0 installer amended the
Sandeep,
Even the user tool uses the Mid-Tier to render flashboards...I believe the
Client uses the settings in the server config of the mid-tier url to get to
the proper information. Have those settings been changed?
On Sun, Nov 3, 2013 at 11:48 PM, Sandeep Pandey
Dave,
My understanding was 3X for Fast, 5X for List...BOTH are MAX
values...neither are Min values. The idea is that it's a 'calculated'
maximum for your hardware for optimum performance. What the minimum should
be is entirely up to your system. If your system is working will with 6
min and
Hi LJ,
Are you talking about AR Server information or mid tier config page one
settings need to check?
I didnt change anything in last few days. Earlier it was working fine in
both browser as well as in aruser tool. But since 2-3 days suddenly stopped
displaying flashboards in aruser tool but
I'm talking about the Server Administration console (Remedy Server),
Advanced tab, 'Default Web Path' setting. If I'm not mistaken, that is
what's used to render the flashboards for the client.
On Mon, Nov 4, 2013 at 8:16 AM, Sandeep Pandey sandeep.rem...@gmail.comwrote:
**
Hi LJ,
Are you
First of all, I want to thank everyone for their input.
I checked and double checked everything you suggested. What I found is
that my State is always blank when I'm in Dev Studio. So when I add a
form to an application (in this case the Remedy Asset Management app) it
was wiping out the
Many thanks for that.
It was interesting to see how the one working server coped with the load
this morning. Typically around 600 users per server, the load was all
directed to one and while it slowed down, it didn't slow down by that
much (opening an incident went from 7 secs to about 12).
Good solid advice! Thanks Roger!
On Fri, Nov 1, 2013 at 2:40 PM, Roger Justice rjust2...@aol.com wrote:
**
With the introduction of Overlays I always start with determining if a new
form is needed. I use the quantity of fields since adding 1-4 fields is
simple, when I get to 5+ I recommend
Hi LJ,
Default web path is already set. I rechecked that setting.
Is anything else which I need to check and reconfigure may be?
--
Sandeep Pandey
Remedy Developer
On Mon, Nov 4, 2013 at 9:06 PM, LJ LongWing lj.longw...@gmail.com wrote:
**
I'm talking about the Server Administration
not that I know of...maybe someone else can chime in :)
On Mon, Nov 4, 2013 at 9:14 AM, Sandeep Pandey sandeep.rem...@gmail.comwrote:
**
Hi LJ,
Default web path is already set. I rechecked that setting.
Is anything else which I need to check and reconfigure may be?
--
Sandeep Pandey
Was there a DNS update on your network?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, November 04, 2013 10:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: flashboard not displaying from user tool
**
not that I know of...maybe
We are running six Mid Tier servers and I would like to display the name of the
current server that the user is pointed at on the login page. Is there a JSP
call that I can make or a cookie value that exists to return the server name? I
understand that request.getServerName() will return a
Good morning everyone. I've been trying to find a field on an Incident
record that would be populated when someone working with a Change Request
would move over to the Quick Action area of the Change and select Incident
from the Create Related Request menu.
The requirement is to find any
Patrick,
I recommend you go over to BMC Communities and vote for idea
https://communities.bmc.com/ideas/1023
It's an idea to get exactly what you are looking for added to the system to
be able to determine exactly what you want to determine :)
On Mon, Nov 4, 2013 at 9:26 AM, Patrick Snyder
Hi Fred,
No. There was no DNS update.
And in our test environment its working in both aruser as well as in
browser client. our test and prod is in same network.
--
Sandeep Pandey
Remedy Developer
On Mon, Nov 4, 2013 at 9:52 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
**
Was
Drew,
I don't think the Change ID is captured on hpd:help desk. You can look at the
relationships forms though such as chg:associations or hpd:associations.
Sent from my iPhone
On Nov 4, 2013, at 11:27 AM, Drew Shuller drew.shul...@gmail.com wrote:
**
Good morning everyone. I've been
This is not captured since the creation of an Incident from a Change will
create the entries in the Associations forms for both the Incident and the
Change. The concept of one to many is the reason for this since a single Change
could affect multiple Incidents. You will need to add a new field
RoD customers are assigned a BMC Customer Success Manager. They should meet
regularly (if not once a month) with their customers. that said, your customer
should know who their CSM is. The CSM should be able to fetch this info for
you. Additionally, BMC tracks all custom changes as they need
Hi,
Have you tried deleting the User Tool local cache?
This can sometimes become corrupted for certain forms/servers or if there is
a cached value that has changed, the system my not recognise it and
therefore stop rendering.
_
Kind Regards,
Carl Wilson
Hi Folks,
One of our JSP programmers came up with the following for me. We put it in
the tomcat_home/webapps/ROOT directory and ask our customers to run it if
they are experiencing problems. That way, we can know which of our MT
Tomcat servers they are connected to.
I don't claim to understand
Chris,
What you are looking for is located on the actual dataset you are including
into the activity. Using your image as a reference, what you are looking for
is in the Dataset Configuration which is a list of the participating datasets
in this activity. Each dataset that is included in
I simply put the server name in the login.jsp file on each of my midtier
servers. BMC was already using the space so I did too.
!--
Title: login.jsp
Copyright (c) 2001-2011 BMC Software, Inc.
All rights reserved.
SERVER NAME HERE
This software is the confidential and
Hi,
In that case another user should not affect rite even some one has clear
the local cache? I am not sure what is happening?
--
Sandeep Pandey
Remedy Developer
On Mon, Nov 4, 2013 at 10:26 PM, Carl Wilson carlbwil...@gmail.com wrote:
**
Hi,
Have you tried deleting the User Tool local
ARS/ITSM 7.6.04 SP5/SP1.
I have a user in Group A. He requested the ability to create Task Templates
for his team, which I granted by giving him Task Process Config permissions. I
even upgraded him from Task User to Task Manager to bypass any group boundaries
for the short term.
When he
I was at the RUG last month and in one of the upgrade sessions I recall a
presenter mention that all patches needed be installed before the upgrade.
We are on 7.6.04 sp2. Is it best practice to go ahead and install the
patches to sp5 (I believe) before the upgrade? Or just upgrade?
All,
I'm leaving my current position. The link below is a posting for my
current job.
http://sidonline.hrmdirect.com/employment/job-opening.php?req=149829cust_sort1=5150nohd#job
I'm not the 'representative' for this, so questions regarding compensation
and such need to be directed at the Hiring
Saji,
'All Patches' is a REALLY vague thing at this moment...are they talking
about all Server Patches, Application Patchesand one question that I
find questionable about that statementI went from 7.5 directly to
8.1...so I'm not entirely sure how ANY patch in the 7.6 area affects it.
There has also been a statement concerning 7.6.04 SP5 having functionality not
presently in 8.1 that limits the ability to go from 7.6.04 SP5 to 8.1. More
monkey wrenches are being added to dictate what versions are upgradable and
when.
-Original Message-
From: LJ LongWing
There was a 'clarification' statement made at some point that you CAN
upgrade to 8.x from 7.6.04 SP5, but you loose the capabilities that SP5
introducesso it's not a barrier, unless you are running SP5 and
consider the new features necessary.
On Mon, Nov 4, 2013 at 11:09 AM, Roger Justice
We thought that when we saw that statement, too, Roger. After digging into
it, 7.6.04 P5 contains the same upgrades in parallel with 8.1 P1. So we
can upgrade from 7.6.04 P5 to 8.1 P1.
Rick
On Nov 4, 2013 10:10 AM, Roger Justice rjust2...@aol.com wrote:
**
There has also been a statement
It requires more digging on our part unless BMC produces a new compatibility
matrix that includes the SP that have new functionality.
-Original Message-
From: Rick Cook remedyr...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Nov 4, 2013 1:15 pm
Subject: Re: 8.1 upgrade
**
We
Hi Guys,
Can you please suggest me a way to disable Remedy portal, i mean when user try
to login to portal show them a custom error message. For this i use to go to
form 'AR system adminstration:server information' and use to check mark the
'Admin only mode' but here i can't display my own
Who needs documentation when you have wikis that can be updated behind the
scenes by conflicting groups of BMC staff with no communications to the
customers?
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
We use a cookie decoder at our side, we provide the pool cookie value as an
input to it and it presents the IP address and port of the mid tier as output.
ip values can be decoded from cookie values provided this can only be decoded
by server who is creating the cookies.
For ex - I have seen
Ahhh that's what I was afraid of. Thank you Tauf.
Drew
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And Roger, didn't see that email!
Drew
On Mon, Nov 4, 2013 at 1:29 PM, Drew Shuller drew.shul...@gmail.com wrote:
Ahhh that's what I was afraid of. Thank you Tauf.
Drew
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I used the same method to put up bold red text on the login.jsp page
telling the user they were logging into a development or test server
so that they didn't start entering data thinking it was production.
On Mon, Nov 4, 2013 at 9:11 AM, Tommy Morris
tommy.mor...@radioshack.com wrote:
I simply
Hi
From the C API documentation:
Unique identifier for the entry to retrieve. It must correspond to a value
in the external data source and must be unique, non-NULL, and either
character or numeric data. For an external data source, the entry ID can
have more than 15 characters. Therefore, the
Can some send me the ITSM 7.x Architecture Document.
Thanks in Advance.
-Farooq.
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