First of all, I want to thank everyone for their input. I checked and double checked everything you suggested. What I found is that my State is always blank when I'm in Dev Studio. So when I add a form to an application (in this case the Remedy Asset Management app) it was wiping out the State (which was set to Production-which I couldn't see).
I'm working on version 8.1 of Dev Studio and version 7.6.04 sp4. My colleagues can see the state and they are working on Dev Studio version 7.6.4, but I can't. So that was the problem. UGH! Thanks again! Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Thursday, October 31, 2013 8:43 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Hi Lisa, Is Staging in a server group by any chance? Do the permissions work in the User tool? I've had issues where if you refresh the mid-tier cache too soon after a code change the roles seem to not work. If you wait until the server group has recached and then flush all is good. This was on ARS 7.5 patch 7. Rod On 1 November 2013 08:36, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS <lisa.kemes....@dla.mil> wrote: OK, I found where I can set the state. It's blank in Dev and in Stage. I changed it to Production on Stage (and Dev) and then saved the application. Refreshed the cache and still working the same way. Dev is fine Stage is not. This is an OOB application (Remedy Asset Management). The only thing we do to this app is add some custom forms to it (to assume the roles). I might have to call support soon. I just don't see any difference with Dev. Ugh! Thanks everyone! Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 31, 2013 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: Roles and Applications - Remedy Asset Management ** Been bit by that one before... :) On Oct 31, 2013 7:45 AM, "Carl Wilson" <carlbwil...@gmail.com> wrote: ** Hi, On the off chance, is the application not in "Production" mode for this environment? ________________________________ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: 31 October 2013 14:40 To: arslist@ARSLIST.ORG Subject: Roles and Applications - Remedy Asset Management ** I'm about to pull my hair out. All of the sudden, our test account (that includes Asset Admin permissions) suddenly is not able to "View" the Asset Management link on the Applications list on the home page. This is in Staging. In Dev it works as normal. It's viewable for an account with Admin permissions, so it's a permission issue right? I've compared all of these objects on Staging to Dev and they are exactly the same. I'm not sure why it's not showing up!!! Remedy Asset Management Application AST:Asset Management Console Form The Active Link Guide Entry Point for Asset Management (actually, that would be for the Asset Management Console link UNDER the main Asset Management link, but I checked anyway and they are the same) I've checked all the roles that are set for the Remedy Asset Management Application on the Roles form Everything is the same. Am I missing something? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 <tel:%28717%29%20770-6437> <tel:%28717%29%20770-6437> Cell Phone: (717) 602-9460 <tel:%28717%29%20602-9460> <tel:%28717%29%20602-9460> lisa.ke...@devtechnology.com _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
