i have seen that this happens when there is problem in the network
configuration at the load balancer level. Can you ask your network team to
recheck the configuration and make sure that there is no packet loss?
- Karthik
On 8 January 2014 13:10, Suresh Loganathan wrote:
> **
>
> using 1 load
Hi, try upgrading your JDK and run the command..your keytool may be an old
one..otherwise try openssl!
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using 1 load balancer. 4 AR Services and 3 mid tier services are used.
Regards,
Suresh L
On Jan 8, 2014 12:59 PM, "Karthik" wrote:
> **
> please post the environment details and any load balancer in use?
>
>
> On 8 January 2014 12:58, Suresh Loganathan wrote:
>
>> **
>>
>> Hi Team,
>>
>> When
please post the environment details and any load balancer in use?
On 8 January 2014 12:58, Suresh Loganathan wrote:
> **
>
> Hi Team,
>
> When i am using remedy thay time getting "Network protocol/data error
> when performing data operatipn. please contact to admin ARERR 9350".
>
> Remedy vers
Hi Team,
When i am using remedy thay time getting "Network protocol/data error when
performing data operatipn. please contact to admin ARERR 9350".
Remedy version:8.1
Kindly help to resolve this issue.
Regards,
Suresh L.
___
Hi,
The amount of parallel activity is controlled by the number of list/fast
threads you have configured for your system.
I would turn on my ESCL/API/FLTR/SQL logs and check what kind of activity is
going on.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Reme
Hi,
MidTier does not connect directly to the database at all.
It uses the ARAPI to connect to the AR Server who handles all connections to
the database using a single predefined login name.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Expert
If you have access to online or PDF documentation of ARS basics guide, it
details the way everything works together. I suggest you go through that.
- Karthik
On Jan 7, 2014 10:13 PM, "Sweety" wrote:
> Hi List,
>
> Curious to know how AR Server/Mid Tier interacts with Database ? I mean
> what me
To add on, analytics provides numerous OOB reports on various modules of
ITSM which would have to build from scratch otherwise.
- Karthik
On Jan 8, 2014 1:50 AM, "Roger Justice" wrote:
> ** Analytics the the BMC Name that includes the ARS/other BMC Universes
> that BO needs to be able to create
This is my QA environment...it is already slow so might not be that
different. How would I limit my thread?
Christie Pargeter | Sr Technical Analyst | tel 503-415-5149
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday,
You could limit your thread, or your dba could set your user account as
limited, but anything you do well impact the performance of your remedy
instance.
On Jan 7, 2014 4:44 PM, "Pargeter, Christie :CO IS"
wrote:
> **
>
> Hi All – my DBA is complaining that my QA/Test/UAT server is trying to
> st
Hi All - my DBA is complaining that my QA/Test/UAT server is trying to
steal all the CPU of the database server. Any ideas how I can limit how
much my system tries to do in parallel?
ARS 7.6.4 SP 4
ITSM 7.6.4 SP 4
RKM 7.6.4 SP 4
SLM 7.6.4 SP 1
Window 2008 - 64 Bit
MS SQ 2005 SP 3
IIS/Tom
Can you see any errors on the external server end?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of lisa bumshteyn
Sent: Tuesday, January 07, 2014 11:38 AM
To: arslist@ARSLIST.ORG
Subject: javax.net.ssl.SSLHandshakeException: Received fatal alert:
ha
Inimitable... Hmmm.. I like that. :)
SRM 8.1 is really cool. Love the "Actions" feature of allowing active link type
of functionality and no restrictions on conditions.
Sent from my iPhone
> On Jan 7, 2014, at 4:04 PM, "Boyd, Rebecca" wrote:
>
> **
> SRM - Service Request Management
>
> It's
SRM - Service Request Management
It's self service for your customers. They can use it to submit requests
instead of calling or emailing.
AOT - Application Object Template
PDT - Process Definition Template
SRD - Service Request Definition
Incident, Change, Work Orders
If you want to kick start
http://www.bmc.com/products/offering/Service-Request-Management.html
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety
Sent: Tuesday, January 07, 2014 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Basics of SRM
Hi List,
Analytics the the BMC Name that includes the ARS/other BMC Universes that BO
needs to be able to create reports. Also Analytics includes BO that has a
limited use license that only allows BMC Universes to be used.
-Original Message-
From: patrick zandi
To: arslist
Sent: Tue, Jan 7, 2
I believe they do the same things, however it is who is using the
application that makes the diff...
ANA is basically analytical reporting -- it can email and post to
sharepoint reports.. as well. (nice feature)..
ARS 8.1 can also do the Adhoc, and Bert reports by time as well.. CR is for
reporting
https://communities.bmc.com/thread/30501 might be where you want to go.
On Tue, Jan 7, 2014 at 2:47 PM, Sweety wrote:
> Hi Experts,
>
> I heard that BO can be used for reporting then why do we need BMC
> Analytics ?
>
> How Analytics is different than BO ? How they are related to each other ?
Hi Experts,
I heard that BO can be used for reporting then why do we need BMC Analytics ?
How Analytics is different than BO ? How they are related to each other ?
What is the role of BO in BMC Analytics ?
___
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It might help to know a few things.
Are you using the User Tool?
Are you using Mid-Tier?
What OS is your server?
What web server platform is your Mid-Tier on?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tim Buchanan
S
I wonder if the new owners would provide a keynote speaker (or a panel
discussion)?
- Original Message -
From: "LJ LongWing"
To: arslist@ARSLIST.ORG
Sent: Tuesday, January 7, 2014 12:34:05 PM
Subject: Re: BMC User Conference, Oct. 13-16 in Orlando
**
Yes, BMC is taking ownership of t
Below is the full information that was within the Email:
Start making your plans to attend the BMC GLOBAL USER event in Orlando,
Florida, at the Swan and Dolphin Resort. Join experts and peers at the premier
IT management conference, to connect around the latest trends, innovations and
solution
I think it said May.
- Original Message -
From: "Saji Philip"
To: arslist@ARSLIST.ORG
Sent: Tuesday, January 7, 2014 12:38:38 PM
Subject: Re: BMC User Conference, Oct. 13-16 in Orlando
**
When will registration open?
On Jan 7, 2014 11:34 AM, "LJ LongWing" < lj.longw...@gmail.com > wro
Thanks LJ. That's what I had heard, but wanted to make sure.
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"Where the Answers Are, and have been for 20 years"
When will registration open?
On Jan 7, 2014 11:34 AM, "LJ LongWing" wrote:
> **
> Yes, BMC is taking ownership of the event again. It was announced at last
> years WWRUG event.
>
>
> On Tue, Jan 7, 2014 at 10:32 AM, Jamie wrote:
>
>> Just got an email for a BMC User Conference from Oct. 13-16 in
Hi Listers,
Was hoping someone could help me out with this error. Unfortunately I'm not
able to download SoapUI or the like to test it out with a 3rd party tool,
as the company does not allow it. Steps that were already done:
1. Certificates (primary and intermediary) imported into keystore
2. Key
Yes, BMC is taking ownership of the event again. It was announced at last
years WWRUG event.
On Tue, Jan 7, 2014 at 10:32 AM, Jamie wrote:
> Just got an email for a BMC User Conference from Oct. 13-16 in Orlando,
> FL. Is this going to replace the WWRUG event?
>
>
> __
Just got an email for a BMC User Conference from Oct. 13-16 in Orlando, FL. Is
this going to replace the WWRUG event?
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"Where the Answers Are, and have been fo
MidTier does not interact with the database, it interacts with the ARS Server.
As for ARS Server ... You would not connect to an Oracle database the exact
same way you connect to a DB2 and you don't connect to MS SQL Server from a Sun
Solaris SPARC system at all. Suffice it to say that the ARS
Hi List,
Curious to know how AR Server/Mid Tier interacts with Database ? I mean what
method does it use ? Is it used SQL Server or any ODBC driver or any other
method to interact with database ?
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Hi List,
Can you help me to understand some points in SRM ?
What is SRM ?
Why there is a need of SRM?
What are AOT, PDT and SRDs ?
With what all applications it can be integrated ?
How can I kick start and learn SRM ?
I will appreciate your time and inputs.
___
HI All,
The answer to this is probably real simple. On the HPD:Help Desk form Assigned
Group menu, the menu cascades Company > Organization > Support Group. On the
Work Order this is three different fields. Tasks are also set up that way (3
fields).
I have compared the CTM:SGP:SupportGroup3-Q
you mean do comparisons and delta's between to differing types of
systems... not that I know of. (I might be wrong, but I cannot remember
seeing that).
but you could import the CSV file to a form inside remedy ARS and then do
any reporting system can do that. -- just a thought..
Analytics is for
Hi,
Does Business Analytics compare what is in a Remedy table against similar
attributes in a .CSV file?
For example if login ID is in the Remedy table, and in the .CSV file?
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I guess, the business time segments related to this specific support group have
invalid dates?
Date: Fri, 3 Jan 2014 15:27:46 +
From: mm3...@att.com
Subject: Re: ARERR 8958 The Date Value is Invalid
To: arslist@ARSLIST.ORG
**
Have you checked the field type to see if it is valid?
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