Re: Not all objects exported from Packing List - Dev Studio 8.1.0

2014-02-27 Thread Lucero, Michelle
Hi, Terje: We've also reported the same issues with packing lists in ARServer/Dev Studio 8.1.0. However, since loading Dev Studio 8.1.0 hotfix build date: November 13, 2013 the count seems to be OK now...so far. Is your build date January 2013 or 2014? Michelle -Original Message- From

Re: Not all objects exported from Packing List - Dev Studio 8.1.0

2014-02-27 Thread Carl Wilson
Hi, Vincent Riedweg has found one answer to this: https://communities.bmc.com/docs/DOC-25292 Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladon

Re: salesforce --> Got ur little black book

2014-02-27 Thread Joe D'Souza
I completely appreciate all the arguments Axton has made here - especially the non-technical ones that lean more on legal bindings, during and after a tenure with a SaaS vendor, which many might "almost forget" to consider or disregard based on a trust relationship with their vendor(s). Not tha

Re: 7.6.04 midtier Connect settings

2014-02-27 Thread Joe D'Souza
It will consume as much as you set your max value of your JVM to be. Tomcat by itself does not have any max number that I am aware of - that's something to look up in the online Apache documentation. So if you allocate 12 GB of memory to your system and set your max value of your JVM to be 6 GB, ye

Re: Weird one: Select string being process continously

2014-02-27 Thread Andrew Hicox
I have seen something similar to this where web service client was repeatedly making calls to a web service ... Apparently stuck in a loop of some kind. These requests were coming in so quickly that is basically amounted to a dos attack against remedy (it brought the arplugin server down quickly, a

Re: Question about what it takes to configure and maintain ITSM(real world)

2014-02-27 Thread Hirst, Michael - (mhirst)
Thank you Shawn! The information was very helpful. Thanks for taking the time to respond. Regards, -- Michael Hirst University of Arizona, UITS 520-621-0867 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Pierson

Re: FW: Question about what it takes to configure and maintain ITSM(real world)

2014-02-27 Thread Hirst, Michael - (mhirst)
Hi David, Thank you for the input, I appreciate it. I can fully understand not being able to answer due to not having enough information, and I apologize for not being able to provide much more. I guess I was actually looking for an experts 'guess'...which is not very helpful for you all. St

Re: FW: Question about what it takes to configure and maintain ITSM(real world)

2014-02-27 Thread patchsk
> > Seems like my earlier reply went to black hole. > > Since you have Incident already ironed out, most of the foundation data is > shared across the modules. > Assuming you intend to use the system as is without much customizations. > I would say after the implementation you need > --One FTE fo

Re: FW: Question about what it takes to configure and maintain ITSM(real world)

2014-02-27 Thread Ben Cantatore
Michael, As the other 2 posters suggested, it varies depending on your environment and size. I'll share my experience in case you find it helpful. At my last job, our IT department was 450 in size and support Healthcare institutions (mainly hospitals). The company was constantly engaged in pr

Re: Not all objects exported from Packing List - Dev Studio 8.1.0

2014-02-27 Thread Misi Mladoniczky
Hi, I have seen this many times, and I have not been able to grasp exactly what makes it happen. I even created my own utility to export packing lists, and it never fails. Something within the Developer Studio seems to be at fault. rrrExportDef.exe -packlist xxx server tcp user pw xxx.def For t

Re: Question about what it takes to configure and maintain ITSM(real world)

2014-02-27 Thread Pierson, Shawn
I think you won't get a lot of responses because it's much more subjective than that. What duties would your team has depends completely on how your users use the system and what integrations you have. For us, we currently have two FTEs and one contractor. However, I try to push as much of th

Re: FW: Question about what it takes to configure and maintain ITSM(real world)

2014-02-27 Thread David Charters
A large variable in your question is the size and shape of the CMDB. There are many other variables as well. You probably never received an answer because no one can really answer your question without much more information. There isn't a linear formula for scalability.  Sincerly, David Chart

FW: Question about what it takes to configure and maintain ITSM(real world)

2014-02-27 Thread Hirst, Michael - (mhirst)
Hello everyone, This is a repost, as I had sent it once before, and I promise it will be my last time bugging you all about this! :) I have only received one response, and I just wanted to see if anyone could offer some more information before I move on. I am reaching out to you in hopes that

Re: 7.6.04 midtier Connect settings

2014-02-27 Thread Vaibhav Singhal
Hi, If you Check server.xml It has a connection tag which has a few parameters like accept count max connections Increasing these parameters is directly proportional to java heap size of your web service Check this for more info https://tomcat.apache.org/tomcat-7.0-doc/config/http.html I gues

Re: Active Links execute on client side

2014-02-27 Thread LJ LongWing
Just a note about the ARSList, We typically like to know who we are talking to...or at least have a 'name' to call you, even if it's not your real name...so you might want to update your client to provide us a name to call you by. Regarding your question. Yes, Active Links fire on the Client. Th

Re: Active Links execute on client side

2014-02-27 Thread Shellman, David
Active Links cause an action to occur. A common function for an Active Link is to set values in a field. Most often the data used to fill in missing data in a field comes from one or more forms hosted on the server. Dave -Original Message- From: Action Request System discussion list(A

Active Links execute on client side

2014-02-27 Thread Remedy
Hello Guys, Hope you all are doing great and get back to work after a long vacation. Is has been said and I am also listening that active links execute on client side then how do they interact with server ??? If the statement "Active links execute on client side" is true then why does server is

Re: Not all objects exported from Packing List - Dev Studio 8.1.0

2014-02-27 Thread Hennigan, Sandra
Terje, When exporting the Packing List, did you select "Content" from the "Add Items with Related Property" menu? Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Thursday, February

Not all objects exported from Packing List - Dev Studio 8.1.0

2014-02-27 Thread Terje Moglestue
Folks, I created a packing list holding 15 objects: 1 Filter, 4 Active Links and 10 filters. The objects are a mix of custom and overlay objects. I am using Best Practice Customization Mode. When exporting the packing list only 8 the objects are exported. Importing the same packing list clearly

Re: CMDB 7.6.4

2014-02-27 Thread Jim Coryat (jcoryat)
Kathy, Unfortunately this is a "depends" answer. Depends on how many CI's are in your environment, depends on how clean and consistent your source data is. Depends on whether your BMC.ASSET data is consistent, it depends on whether your identification rules are clearly defined and consistent

Re: Remedy AR Server and LDAP

2014-02-27 Thread Sandeep Pandey
Hi, Looks like the LDAP user credential configured in AREA LDAP configuration form has been locked. Check the user configured in AREA LDAP form in AD and unlock. After that changed password need to be change in AREA LDAP form as well. Hope this will help! Regards, Sandeep Pandey On Thu, Feb 27,

Re: Remedy AR Server and LDAP

2014-02-27 Thread Walters, Mark
If you enable plugin logging for the appropriate plugin server that is hosting your LDAP plugin you should see the error codes but I don't think they're passed back to the server. The only codes returned are login successful, failed and unknown user. The 623 can result from both internal and A

Weird one: Select string being process continously

2014-02-27 Thread Dee
Hello List, Production -- 6.1.7 UNIX with ARS 7.5 Patch 4 on Oracle 11.2.0.3, all local. the server/app/db can handle the load. the issue is that we are consuming 80% entitlement. Yesterday, our application hosting group reported high cpu utilization on server. we have 2 cpu entitlement, 12

Re: configure load balancer between Web servers and application servers

2014-02-27 Thread Jim Coryat (jcoryat)
Mahmoud, I am not following what you are after. In our environment we have multiple mid tiers and multiple app servers. We have load balancers in front of both the mid tier and app servers. For the mid tiers all the traffic is over ports 443 and 8443. For the app servers the traffic is over

Re: DMT Tool in 8.x

2014-02-27 Thread Saji Philip
Thank you.. Got it.. I swear I was in that setting, I guess I overlooked it. On Thu, Feb 27, 2014 at 8:46 AM, Roger Justice wrote: > ** > This is the Wiki url to the 8.1 Data Management documentation. You will > find the answer here. If you do not have a support contract let me know and > I wi

Remedy AR Server and LDAP

2014-02-27 Thread Pruitt, Christopher (Bank of America Account)
Hello All, Has ever heard of a way to capture specific LDAP error code/return codes to display different messages? I don't think the different LDAP errors are controlled by any specific code we have control over and as far as I understand it the BMC Remedy engine uses a Java plugin that commun

Re: DMT Tool in 8.x

2014-02-27 Thread Hennigan, Sandra
Saji, Open the Application Administration Console > Foundation > Advanced Options > System Configuration Settings - SystemSetings Add the Data Management Load File Path and test the path. If the path test is successful, save the settings. NOTE: If you have multiple developer/administrators, it

Re: DMT Tool in 8.x

2014-02-27 Thread Roger Justice
This is the Wiki url to the 8.1 Data Management documentation. You will find the answer here. If you do not have a support contract let me know and I will find what you need. https://docs.bmc.com/docs/display/public/itsm81/Getting+started+with+Data+Management -Original Message- From:

DMT Tool in 8.x

2014-02-27 Thread Saji Philip
Hello Listers, We are in the procress of going from 7.6.04 to 8.1. I have a question. I do alot of data imports using the DMT tool, in 7.6.04 it was pretty easy, drop the file into the directory and launch the tool. In 8.1, I know there is not much difference, when I go to create a job, it is

Re: 7.6.04 midtier Connect settings

2014-02-27 Thread mahmoud mahdy
Dears, suppose that I will increase memory to be doubled and also increase heap. will tomcat double consume the memory for example now tomcat consumes 2GB from 6 GB when double memory to be 12 GB the consumption will be 4GB?. also, what is the maximum concurrent users for Tomcat?. is there any co