I found out last week that my company has decided to drop Remedy.
Through an analysis they found found it to expensive and the support
that they received since the BMC takeover as being not worth the costs
associated with it. I was a bit surprised; however, they plan on
developing some new opportu
I have a form, that has a status field. It gets updated by a button
that pulls up a menu of status. People keep free forming in the
status field which screws up the status etc., I changed the
permissions of the field but that does not allow the users to update
with the update button. My other t
ecord count reaches are few
hundred thousands, you won't have too much fun waiting for the results of
that search..
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of James Collins
Sent: Friday, September
It is late on a Friday my brain is a bit fried...or getting old...anyway,
trying to do a simple thing, I am trying to set up a query that shows
tickets about to escalate in one day...
So time date field (target date) - 60*60*24 < target date.
I am hoping this shows me what is going to escalate or
Simple question, I think. Where does timestamp time come from? I have two
workstations on my desk, one my regular one with my time on the east coast.
The other a vista box, always has the wrong time and is usually colorado
time. I manually change it every day. When I submit tickets into remedy
I can't explain it, I started working, sometimes I think gremlins mess with
me. Thanks all.
James Collins
Supervisor
Client Services,IT Service Desk
Vnet 331-6070 DD 914-881-6070
Fax 914 331 7318 DD 914-881-7318
www.verizonbusiness.com
Verizon Business - global capability.per
application belongs to the company proprietary info etc., Is there a
reason why init form is not working when all things seem to be the same.
Does the service need to be stopped or some other undocumented feature?
Thanks.
James Collins
Supervisor
Client Services,IT Service Desk
Vnet 331-6070 DD
Subject: ARS -SQL Servers Consolidation
My group is in the process of consolidating SQL servers. Currently we run
ARS and SQL on separate servers. The plan is to consolidate this onto one.
I have the following questions, perhaps someone out there in ARSLIST land
has some experience and can answe
My group is in the process of consolidating SQL servers. Currently we run
ARS and SQL on separate servers. The plan is to consolidate this onto one.
I have the following questions, perhaps someone out there in ARSLIST land
has some experience and can answer these:
1.) Is Remedy ARS 6.3 and CM
, Cheap Pick two.
On 3/2/07, James Collins <[EMAIL PROTECTED]> wrote:
> I have a question. I am trying to set up some workflow for our change
> management system. Here is our process background. We submit changes and
> then attend change meetings to discuss the change in more
the CR?
Thanks in advance.
James Collins
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
workflow. I thought
perhaps an escalation.
Any Suggestions?
James Collins
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
I am trying to set up a weekly report that runs stats, I have a report
built, is there a way that I can inbed it into an escalation to have it run
say on every Friday?
James Collins
Supervisor
Client Services,IT Service Desk
Vnet 331-6070 DD 914-881-6070
Fax 914 331 7318 DD 914-881-7318
Yes I did think of that but they really do not want that, the first problem,
they want to see it, and since that is an admin thing it is not all that
clean. But I am surprised that does not come out of the box on the remedy
user form. Might be a good suggestion.
James Collins
Supervisor
Client
logging into multiple
forms and not necessarily the same ones so I cannot work off of one common
form.
My management wants to know who logs in and who doesn't so any help would be
helpful
James Collins
Supervisor
Client Services,IT Service Desk
Vnet 331-6070 DD 914-881-6070
Fax 914 331 731
**
Sara,
For # 2 I am not sure what you are trying
to accomplish but if you want a field to increment 1..2..3..4…5 you can
can use an integer field set by workflow. For # 1 you need to come up with
workflow that says if transaction of database value = $Field$ error out.
Jim
Title: Fields not appearing in notification
**
Laurie,
Don’t worry we have all been there!!
Good Luck,
James
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Muhlethaler, Laurie - GPM
Sent: Wednesday, August 09, 2006
1:39 PM
orkstation you would jisust remove
these @@: characters.
Btw this would only work if you'd use the Windows User Tool, not with
Mid-Tier.
good luck,
Michiel Beijen
from Canada this time....
On 7/18/06, James Collins <[EMAIL PROTECTED]> wrote:
> I excluded part of the question, w
Maybe it is my email address, try this one if responding,
[EMAIL PROTECTED]
-Original Message-
From: James Collins [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 18, 2006 4:41 PM
To: '[EMAIL PROTECTED]'; 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 -
Is this question getting out there? I have not seen any responses in days
to any of my questions I am not sure if it is the forum or just not anyone
responding?
Thanks,
-Original Message-
From: James Collins [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 18, 2006 2:07 PM
To: '[
I excluded part of the question, when I install MD5.exe on the server or
can do it on my local workstationl.
From: James Collins [mailto:[EMAIL PROTECTED]
Sent: Monday, July 17, 2006 5:20 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: BFS Stron
-Original Message-
From: James Collins [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 18, 2006 10:02 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software
I excluded part of the question, when I install MD5.exe on the server or
ca
, July 17, 2006 6:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software
BFS Strong Password installs on the server as AR System forms.
From: James Collins [mailto:[EMAIL PROTECTED]
Sent: Monday, July 17, 2006 5
Title: BFS Strong Password 2.5.1 - Errors when setting up software
**
From: James Collins
[mailto:[EMAIL PROTECTED]
Sent: Monday, July 17, 2006 5:20
PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password
2.5.1 - Errors when setting up software
A lo
Title: BFS Strong Password 2.5.1 - Errors when setting up software
**
Anyone else have similar hurdles with “Strong
Password” any suggestions?
From: James Collins
[mailto:[EMAIL PROTECTED]
Sent: Friday, July 07, 2006 12:32
PM
To: 'arslist@ARSLIST.ORG'
Subject: FW:
server (in C:\Program Files\AR System) then the
set field probably should read:
$PROCESS$ @@:"C:\Program Files\AR
System\md5.exe" -d"$Clear Password$"
Fred
From: Action
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf O
Title: BFS Strong Password 2.5.1 - Errors when setting up software
**
From: James Collins
[mailto:[EMAIL PROTECTED]
Sent: Thursday, July 06, 2006 5:45
PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password
2.5.1 - Errors when setting up software
Fred,
ot;
From: James Collins
[mailto:[EMAIL PROTECTED]
Sent: Thursday, July 06, 2006
12:22 PM
To:
'[EMAIL PROTECTED]'; 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password
2.5.1 - Errors when setting up software
From: James Collins
[mailto:[EMAIL PR
Well, it looks like the reboot works. This must be one of those
undocumented features. Thanks to all!
Jim
-Original Message-
From: James Collins [mailto:[EMAIL PROTECTED]
Sent: Friday, April 21, 2006 2:25 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Escalations not firing
Ca
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Friday, April 21, 2006 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Escalations not firing
I am having a strange problem. None of my escalations are firing on my
production server. All of them are firing on
I am having a strange problem. None of my escalations are firing on my
production server. All of them are firing on my test server. Nothing seems
obvious (i.e. permissions etc.,) Anyone have this type of problem before?
Jim Collins
_
31 matches
Mail list logo
