ly be used.
From: Rick Cook
To: arslist@ARSLIST.ORG
Sent: Saturday, October 15, 2011 10:21 PM
Subject: Re: Oracle-RAC and ARS Issues?
**
That is the workaround; to run the installer in single server mode.
Rick
On Oct 15, 2011 8:16 PM, "John Doe&qu
I was just thinking also this, is your arsystem server-grouped? The Oracle RAC
capabilities of failover/redundancy might be causing the server grouping and
cache to get confused. I know it's a long-shot.
From: John Doe
To: arslist@ARSLIST.ORG
JD,
We have an RFE on file with BMC for the 7.6.04 installer against Oracle RAC.
They have duplicated the issue. AR system installs fine on server 1 but when
going to server 2 in order to install AR system in a server grouping. The
installer completes but there are "weird" issues. The plugin
Really Rick? Are you certain?
From: Rick Cook
To: arslist@ARSLIST.ORG
Sent: Saturday, October 15, 2011 3:40 PM
Subject: Re: John Doe
**
It isn't his real name, LJ. You didn't do anything wrong.
Rick
On Oct 15, 2011 10:26 AM, "LJ L
Joe,
You logic is off. How do I know your real name is Joe? I don't and
neither of you know if my real name is NOT Jonathan Doe. There are a few
people who have that name. But see I don't accuse you of this as you both
have now done.
If your way of saying hello is accusing someone of hidi
What does my login ID have to do with the subject matter, sir?
Please do not harass fellow posters or it will be reported.
Thank you.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.c
Hey Joe,
Interesting. 7.6.04 client is not completely supported. They have started
phasing out the client with this release. Change Management works for you in
the client, 7.6.04? It's never worked for me. It must just be my environment.
From: Joe Mar
Oh Matt...here we go again my friend,
Unfortunately, this compatibility matrix answer falls into the all to familiar
category of "latest versions and higher are supported." This was also the
answer to Windows 2008 server 64 bit. Because the compatibility matrix states
as long as the VENDOR d
Oh Matt..
Your intentions are good, I appreciate that. Unfortunately I have watched our
premier support tank this year. Cases are now taking 6 months to resolve
instead of weeks. We are constantly getting the runaround. No updates take
place until the morning before our conference call.
**
Hi Lisa, You can also use the field id of Category for the qualification <123456789>.From: "Kemes, Lisa" To: arslist@ARSLIST.ORGSent: Friday, October 7, 2011 7:47 AMSubject: Re: Web Services and Qualifications
**
That’s what I thought. When I do this search in the UT, I get 400+ records back, b
I hear that Joe, I had the exact same thing happen to me. After many hours of
troubleshooting (and the help of some others) I finally fixed it.
I made me weary of the "backwards compatibility statement."
Thanks again for sharing the story :-)
_
Hey everyone,
I noticed today when using appadmin or any other user including Demo, I cannot
see the Business Manager and SRM Administrator permissions. I tried to add
them with appadmin and they were missing.
Any ideas?
7.6.04, Windows Server 08, SQL Server 08
Thanks in advance!
__
You are certainly correct. If I use Oracle 10g client it is compatible with an
Oracle 11g database, as per the matrix. But that was not the point. My point
is that simply saying that the product is compatible as long as the vendor
(Microsoft, Sun) claim backward compatibility is very presumpt
John,
Thanks for the input. However, I am not completely sold on that line of
thinking. Oracle 11g client is unsupported while Oracle 11g database is
supported. Simply putting this back in the vendor's court is very
presumptuous.
___
Hi Gupta,
I have not looked to see but is 7.6.04 compatible with Solaris 11 in the
compatibility matrix? I hope so because I'd like to upgrade :-)
We have test systems on all platforms. To be honest, I've not really every
caught myself saying, wow this one is so much faster. I would almost
I would consult with your network team for duplex settings. Reason being, your
switches or routers may be set for something other than full duplex. If your
servers' NIC contradicts this it will cause severe packet loss and increased
collisions. Solaris servers "should":auto negotiate out of th
Yep Kevin is correct. If it is MS SQL Server then your dba's are probably
creating this user and password prior to you install. They will grant this
user certain permissions etc. Therefore, when you install ARS you will need to
use this same user and password when specifying your database inf
Tricia,
I believe turning off the sandbox will allow CI's to go directly into the
production data set upon creation. Which out of the box is BMC.Asset.
In my environment, that would be bad, very bad. :-( If I am not mistaken, this
uses an out of the box reconciliation job to execute also.
Spell-check is also built into Firefox. You can verify by right-clicking on a
misspelled word (which will have a red line underneath it) and the drop down
will show the correct spelling suggestions. We recommend using firefox versus
IE with Remedy.
Hope this helps :-)
Kathy,
You need a program that will allow you to submit data to the WSDL URL. Once
this data is submitted to the WSDL, a work order will be created.
From: Kathy Morris
To: arslist@ARSLIST.ORG
Sent: Thursday, September 8, 2011 10:42 AM
Subject: Re: 911: SRM
Danny,
I am really curious about this. Do you clone the app, db and mid-tier? When
you clone how do you deal with licensing for Remedy and the DB? Do all of the
records come over?
I have not thought about this, but it would save us loads of time and effort.
Thank you
__
Listers,
We have been trying to get an idea of what our "sizing" is and how to relate
our hardware to that. Also, support staff. We'd like to be able to quantify
what amount is a reasonable support staff and hardware for our size.
Do you have a development staff separate from your administr
Wow, what a great discussion. I can completely relate. I am a UNIX Solaris
Admin by trade turned BMC developer. So I am obviously bias. I will put that
out there right away. I guess you really have to look at the tide of IT in
general to see where this might end up. Not that I really know a
Step-by-Step Guide to Building a CMDB. Updated for ITIL Version 3.
There is a newer version that 2006. I'd recommend getting it from BMC's site
rather than Google.
Good luck :-)
From: Porter Wightman
To: arslist@ARSLIST.ORG
Sent: Monday, July 25, 2011 8:
e instead of
using the BMC one. The way I read it he wants to use many of the classes in
the CDM but just needs a few new attributes that apply to all classes.
Jason
On Sat, Jul 23, 2011 at 10:39 AM, John Doe wrote:
**
>Let me explain how this will work, for those of you who have not
>
>Thanks for your recommendation. That custom class you mention should be a
>subclass of Base Element (BE), right?
>
>I´m asking that because I don’t see how a custom subclass of Base Element can
>propagate attributes to all existing subclasses in CDM.
>
>I was thinking c
Alejandro,
I'd recommend you do not add them to Base Element. Instead create your own
custom Class and add those attributes to that class. Otherwise, your next
upgrade will be a nightmare.
From: Alejandro Canon
To: arslist@ARSLIST.ORG
Sent: Friday, July
Todd,
Do these require travel?
Thank you sir,
Josh
From: "Kiefer, Todd"
To: arslist@ARSLIST.ORG
Sent: Wednesday, July 20, 2011 4:14 PM
Subject: Take two: Perm REMEDY Development Opportunity - Midwest!!
**
Todd Kiefer
Technical Recruiting Manager
C
John,
That is correct. I had to write a customization we called "Print from Web"
because OOB does not do Printing from the web without a Crystal Reports
server. This is pre 7.6.04 when they robustly built out the mid-tier reports
via the web.
Nice, huh?
y 8, 2011 12:05 AM
Subject: Re: SRM - custom change fields & change templates
Shot in the dark, did you add the fields to the CHG:Template form
On Jul 7, 2011, at 5:49 PM, John Doe wrote:
**
>Hello all,
>
>
>
>Long story, I'll try and make it quick promise
Hello all,
Long story, I'll try and make it quick promise. Thank you in advance for your
help.
I've added some custom fields to CHG:Infrastructure Change. These fields are
populated by questions in SRM. Did all the work to get the questions to map
correctly in SRM. I've added these cust
Hello all,
How would I get an SRD question to dictate an operational or product
categorization on a Change Template? For instance, I would like a question on
the SRD to be mapped to the prodcat and the answer to that question would
dictate the prodcat which would in-turn help dictate the tem
Honestly, I have tried so many ways to do this. I have trusted others with
backout and regression plans that fail. To cover your six here are the methods
I use.
Solaris & Oracle - Snapshots on the LDOMs (UFS restore if on non LDOMS) before
any upgrades or patches, Oracle use appropriate db ba
The problem is in the pluginsvr_config.xml file. The upgrade has erased the
XML entry associated with it.
There should be a backup made by the installer. It is in arsystem/BACKUP
BMC recommends you back up this file before upgrading because it is a known
issue it causes.
__
Hello all,
Quick question about web services. I've successfully made a web service from a
join form. I've now added a couple of fields to the join form. Will the web
services auto-magically recognize those new fields and display them or do I
just need to recreate the web service?
Thank yo
Lisa,
Restart ARSystem...trust me, it will fix it.
From: Sachin Verma
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 11, 2011 12:10 PM
Subject: Re: Web Services
Hi Lisa,
In WSDL URL, you must change the server names and port numbers to match your
installatio
I have a quick question. We use web services for other applications to create
and query change requests. Those requests then go through the Change routing
assignment process. Is there a way, when that change is closed that I can
"push" that out to an external application. I'm not just wantin
I hope this helps:
To get a relationship to work in the CMDB you must bring over the two CIs AND
their relationship class.
For instance- let's say I have a computer system related to an IP address.
In order to get those to come over I will need the following three items.
1. BMC_computersystem
nt environment. You may need to manually set your next ID’s if
you
choose this method.
Joe
From: John Doe
Sent: Saturday, February 26, 2011 11:46 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: CMDB dev to production
**
Hi all,
I am in the process of tryi
Hi all,
I am in the process of trying to figure out how to migrate the CI's in our dev
CMDB to production. We have appoximately 100,000.
Our production CMDB is an exact copy of our dev CMDB minus our actual CI's. We
are just trying to migrate all of our CI's from the dev CDM to the productio
Looking for advice. I have an external oracle database. Which is a
distillation of our active directory database. I'd like to connect to this
database and create people and user records from it. What is the best way to
go about this.
My thoughts go to AIE to the CTM:LoadPeople form or possi
We had to wipe our system to get rid of SRM.
You could restore the db, but you will have to take care of the binaries on
the app server too.
On another note, I mistakenly used the SLM installer one time and it removed
my entire bin directory from arsystem...yep I was busy for a while
___
It's this kind of thinking that will get us less and less from BMC as time goes
on.
Date: Tue, 24 Mar 2009 09:06:21 -0600
From: tayl...@ldschurch.org
Subject: Re: ITSM naming convention sucks
To: arslist@ARSLIST.ORG
**
Strictly speaking, ITSM is BMC’s product, and they are under no oblig
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