Re: Threads Min and Max

HI Thomas, I believe when AR Server service start it starts with Min number of threads & as the load goes up it start adding threads to cater requests. It can use max number of threads and cannot go beyond that number. Regards, Mayuresh On Wed, Feb 13, 2019 at 3:28 PM Thomas Miskiewicz wrote:

Re: Email service is not getting started. (Window server)

Are you able to start it with emailstart.bat file? Is new Java compatible with the AR/Email Server? On Tue, Aug 16, 2016 at 2:11 PM, Amit B wrote: > ** > Hello All, > > We have done Java upgrade and now AR email service is not coming up. When > we try to start it getting

Re: Private plugin and locating the same in logs

390695 is the Plugin RPC number. I think what you need to do is set Plugin log level to ALL restart the Plugin Server. Check the Plugin logs find the section where you see all Plugins are loaded. Do you see your plugin in there? BTW is it C Plugin or Java Plugin? Regards, Mayuresh. On Fri,

Re: Email engine not working

I think it could be email server authentication issue. Email engine supports only plain authentication. Check if something has changed on email server. Was it working at some stage? On Apr 25, 2015 12:09 PM, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Hi Experts, I am facing below

Re: Error installing 7.6.04 with MSSQL 2005

Hi David, Is DB local or Remote to AR Server? If it is remote, then are you able to connect to SQL DB using SQL Management studio? It would be good test to start with. Also is it 7.6.04 base version or you are trying any patch? Regards, Mayuresh On Fri, Dec 5, 2014 at 4:54 AM, David Charters

Re: Error installing 7.6.04 with MSSQL 2005

I can tell it is the default port of 1433. I am installing the base version. Hmm I wonder if that is the issue? *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Mayuresh Wagh *Sent:* Thursday, December 04, 2014 8:11 PM

Re: Server side filter log not getting captured!

Hi Ayushi, What kind of logging you are expecting to see in filter.log? Is it the case that no filters are being fired that's the reason you don't see anything in log file? Regards, Mayuresh sent using Galaxy Nexus On Sep 29, 2014 10:32 AM, Ayushi Agrawal ayushiagrawal2...@gmail.com wrote: Hi

Re: CAI Event Records

Hi, There are many known issues around this Plugin. I think putting latest binary of this plugin should help resolving known issues. Then we need to monitor this form see if records are getting piled up. Regards, Mayuresh On Wed, Sep 10, 2014 at 1:47 AM, BradRemedy bradrem...@gmail.com wrote:

Re: Unable to search the published Knowledge Articles in RKM 8.1.01

for long. And its OOTB only. On Wed, Sep 3, 2014 at 9:58 AM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** what is the AR server version patch you have? Any fixes/hot fixes applied? Was it working fine? If yes, then what are the known changes made to the configuration or environment

Re: Unable to search the published Knowledge Articles in RKM 8.1.01

that the articles which are created yesterday are now searchable. But still the Articles which are created today are not searchable as of now. On Tue, Sep 2, 2014 at 7:10 AM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** check the FTS logging to find out whether the index is created

Re: Unable to search the published Knowledge Articles in RKM 8.1.01

are one day old are searchable only and recent created KA's are still not searchable. On Tue, Sep 2, 2014 at 1:20 PM, Abhi$hek abhi.masc...@gmail.com wrote: Any clue on how to resolve it? On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** It could

Re: Unable to search the published Knowledge Articles in RKM 8.1.01

check the FTS logging to find out whether the index is created for this record or not. Also is it a server group? Is it the case Article is searchable from 1 server not from other(s)? On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand abhi.masc...@gmail.com wrote: Hi Team, We have created the

Re: AR Plugin Error - 8760

You need to make sure 9556 port is not used by any other app. Try Netstat -aon |findstr 9556 see what pid you get. Check relevant pluginsvr_config.XML for configuration along with at.conf and armonitor.conf. HTH, Mayuresh sent using Galaxy Nexus On Aug 30, 2014 4:16 PM, Suresh Loganathan

Re: Wrong escalation execution time

how much data this escalation is suppose to process? Note that you are running it every minute. You can try below approach. 1. Put this escalation on a separate escalation pool.. 2. Try running it during the off peak business hours (when there is less load on the server) 3. Enable Escalation,

Re: ARERR 94 on Global Search

You will need find out weather FTS plugin is running or not. How much data do we see in FTS pending form in the database? Having huge number of records can cause plugin performance issues. sent using Galaxy Nexus On Aug 8, 2014 4:12 PM, Jennifer Varkey sonia_m...@yahoo.co.uk wrote: ** Hello

Re: ARERR 94 on Global Search

- ARSYS.ARF.FTS alias entry) HTH, Mayuresh On Sun, Aug 10, 2014 at 4:41 PM, Mayuresh Wagh mayurbw...@gmail.com wrote: You will need find out weather FTS plugin is running or not. How much data do we see in FTS pending form in the database? Having huge number of records can cause plugin performance issues

Re: AR System Plugin Issue

Hi Suresh, It could be related to server-name and server-connect-name parameters. Are they configured properly? Server-Name should be LB or Server group alias name and Server-Connect-Name should be individual server name with FQDN. HTH, Mayuresh On Wed, Jun 4, 2014 at 10:29 PM, ersureshbe

Re: WebService Logs through arjavaplugin.log

Hi Neha, where did you put the word debug exactly? Please search below string in your log4j file replace word warn with debug. Plugin restart is required. !-- Print only messages of level warn in the package com.bmc.arsys.pluginsvr -- logger name=com.bmc.arsys.pluginsvr level

Re: Regarding the FTS issue on 8.1.01 ITSM server.

Hi Abhishek, Check below things - 1. Is your FTS Plugin config running? 2. Do you see any records in ft_pending table at DB side? If you have large number of records try deleting them commit the change retry the operation. 3. Check FTS related entries in ar.conf. 4. If you can share

Re: Regarding the FTS issue on 8.1.01 ITSM server.

at 2:21 PM, Mayuresh Wagh mayurbw...@gmail.com wrote: ** Hi Abhishek, Check below things - 1. Is your FTS Plugin config running? YES 2. Do you see any records in ft_pending table at DB side? If you have large number of records try deleting them commit the change retry the operation

Re: Server Grp Installation

Hi, I believe there is no patch 8 for 7604. When you install 1st server in the group it obviously ask for DB details. First Server installation will create DB. For other servers in the group you need to chose Server Group option which will connect to the existing database. That time installer

Re: 7.1 Patch 11 arplugin crashes when the filter consuming the web-service is invoked

You may want to collect API/SQL/Filter logs see what's happening. 7.1 is out of support so, if there is something new problem which is causing it, then we are unlikely to get much help. However it's worth checking API/SQL/Filter logs to see where it's failing. On Tue, Oct 15, 2013 at 7:42 PM,

Re: Remedy architecture

· Can an On-Premise ITSM system has its DB on cloud (connected using a high speed VPN pipe where latency is not more than 10 milli-seconds) This would be possible, provided you adhere to compatibility matrix of a specific version you intent to deploy. · From an architecture

Re: Development server issues - more

is it Windows or UNIX? Who owns the arserverd process? On Tue, May 28, 2013 at 3:43 AM, Kapil Banwari kapil.banw...@gmail.comwrote: ** Check armonitor.log, do you see arserver or any other process is dying?*** * ** ** What is the Cache-Mode set to ? Set it to 0 if not already set for

Re: Read timed out error on web services

There was a known issue where Web service API times out after 40 seconds. This was fixed in 7.5. Please collect API/SQL/Filter logging check if you see the same issue. What's the default time out set for Plug-in? The fix was provided to use Server-Plugin-Default-Timeout values which was earlier

Re: Oracle-Two-Task in Oracle LoadBalanced Oracle DB

Hi Sonia, How to do you connect to see both the DB instances? As far as connection is concerned from the AR Side, AR will connect to single instance only. However since this is load balanced if that particular instance is down, then AR will retry the connection connects to the other instance.

Re: Remedy - ARS 7.6.04 SP4 Install Fails

Hi, Please check arerror.log file for more details. Are you able to login with your ARAdmin user password thru Oracle Client Libraries? I think password has expired you need to reset it. Regards, Mayuresh On Thu, Apr 25, 2013 at 4:05 AM, vaibhav wadekar wadekar.vaib...@gmail.comwrote: **

Re: Taking a database backup with ARServer running.

You should be able to do that. It would be transparent to AR. Online backup is possible. Check with DBA. sent using Galaxy Nexus On Apr 11, 2013 2:29 PM, team.rem...@libero.it team.rem...@libero.it wrote: Hi All, Is there a remedy command that place the ARServer in a consistent state so i

Re: Taking a database backup with ARServer running.

BTW its DB activity and not AR. Remedy does not have inbuilt mechanism to backup underlying DB. sent using Galaxy Nexus On Apr 11, 2013 6:12 PM, Mayuresh Wagh mayurbw...@gmail.com wrote: You should be able to do that. It would be transparent to AR. Online backup is possible. Check with DBA

Re: R: Re: Taking a database backup with ARServer running.

@ARSLIST.ORG Ogg: Re: Taking a database backup with ARServer running. ** BTW its DB activity and not AR. Remedy does not have inbuilt mechanism to backup underlying DB. sent using Galaxy Nexus On Apr 11, 2013 6:12 PM, Mayuresh Wagh mayurbw...@gmail.com wrote: You should be able to do

Re: records in CAI:Events

There might be an issue with CAI plugin. Do u see any errors in arjavaplugin logs? What AR version u r on? Please check arjavaplugin logs first. Also setting this log file to debug would help. sent using Galaxy Nexus On Mar 7, 2013 6:41 PM, Vinay Kumar Anumula vinaykumar.anum...@gmail.com wrote:

Re: armonitor config questions

Ignore slmcollsvc service. You should enable slmbr service. That will start SLM on this box. AR server service restart is required. sent using Galaxy Nexus On Mar 9, 2013 3:11 AM, Brittain, Mark mbritt...@navisite.com wrote: OK, so these two are commented out but I have several

Re: taking time to retrieve CI

Api/sql/filter logs should help. Did u try them? sent from my Galaxy Nexus On Feb 21, 2013 8:00 PM, Rajesh Nair rajesh.nair@gmail.com wrote: ** ARSYSTEM 7.6.04 sp2 on unix Oracle 11 We facing issue wherein system is taking around 1-2 min to retrieve the service CI menu. Have checked

Re: armonitor config questions

The first line might be #/opt/bmc/7604/bin/arservdsd -s ARS7604 -i /opt/bmc/7604 which stands for DSO. By default, this line is commented out. If you wish to use DSO, then un-comment this line add DSO license. You will have to restart AR process. Unless you add the DSO license, you will not get

Re: Email Messages Form Indexes?

Hi Honduras, Check Email Engine Error log form Email Engine attachment form. How many records you have in there? Enable API/SQL/Filter logging perform a search. It should give you some idea as where search is taking time. HTH ~M On Tue, Feb 12, 2013 at 10:26 AM, Walunjkar, Parshuram

Re: Active Directory Integration Problem

Make sure Directory Page Size Base DN for Discovery parameters are set properly. I think what you are getting data in chunk. I believe ARPlugin logging will help in identifying the root cause. On Fri, Jan 25, 2013 at 3:40 AM, rajkiran Alle rajkiran...@yahoo.comwrote: Hi Guys, I created a

Re: Active Directory Integration Problem

it would be depend upon what exactly you want to do. If you are looking for authenticate users using AD, please configure AREA Plugin. If you looking for use AD data in Remedy, please configure ARDBC Plugin. You can login to Support Web check below link for AREA ARDBC Plugin configuration.

Re: Anyone on the list ever tried the TC Malloc fix for ARS (Applies to Linux ARS Servers Only)?

If there are any product issues, they may not be resolved using TCMalloc. Getting pstack on core file along with api/sql/filter thread logging will help. On Mon, Jan 14, 2013 at 8:34 AM, Simon Ellis simon.el...@telecom.co.nzwrote: ** We implemented this back in October within our redhat

Re: Remedy ITSM - Demo gone wild!

Hi Claire, Enable User logs along with API/SQL logging you should get the require information. Regards, Mayuresh On Wed, Dec 19, 2012 at 7:26 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: When our system was installed, Demo had no password since that is the default. I

Re: Installer hanged up on a fresh install of Ar System 7604 sp3

Hi Ravi, what is the Portmapper setting? If you have set it to yes, then for next install attempt, set it to F use specific TCP port to run installer again. I suspect might be an issue while assigning the port to AR. Regards, Mayuresh On Tue, Oct 16, 2012 at 5:48 AM, Wcandro Roy

Re: Querys that kill my system

This might help. Add below line into ar.conf restart ARS service. All data would be captured in thread logging. So enable Thread logs to track down the long running queries. Large-Result-Logging-Threshold: 1048576 Your log file will look like something: example There are also some very