Good morning everyone:
I'm running into an issue trying to get a Service Request to create an
Incident. It creates the Service Request just fine, but then when it tries
to create the incident, I get the following error:
ARERR 308 - ARCreateEntry - Duplicate field in the definition100215
Hi everyone:
I have a question regarding the DSL that I just can't seem to figure out.
In the documentation for the DSL, CMDB, Archtecture, etc. it states that the
DSL is used to normalize the data going into the CMDB.
However, I've been searching through all the documentation, and spent a
Team
[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker
Sent: Thursday, April 26, 2007 1:16 PM
To: arslist@ARSLIST.ORG
Subject: DSL - How does it normalize?
Hi everyone:
I have a question regarding
Good morning everyone:
I've been stumbling on an issue regarding reconciliation and I just cant
seem to figure this one out.
Basically, in the CMDB Install guide, I find the following regarding Merging
for Include Child CIs:
Yes; Commit Separately: The merge includes not only instances
Yes, its been down all morning...also (and this is just a mere annoyance to
me more than anything) I was looking for CMDB 1.1 documentation and found
that under the Asset Management 6.0 documentation and not under the CMDB
documentation (where I would expect to see it).
From: Lammey, Peter
Download page is down
Date: Mon, 23 Apr 2007 13:56:18 -0400
Mike,
Did you get the 1.1 documentation? As it happens, I d/l'd it last week.
Chris Pickering
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker
Sent
Good afternoon everyone:
I am just curious - I was looking at the patches and looked at the patches
for EIE, and saw a version of Falcon. Can I assume that this is the same
as EIE v7.01?
Thanks!
_
Mortgage rates near historic
Good afternoon everyone:
Im at my wits end here on this...
Im attempting an ID/Merge in a recon job. Works great for SOME of the
machines that I have loaded in the CMDB.
However, there are some machines, which wont reconcile properly at all.
I see absolutely no difference between CIs that
You can export the data out from one server import into another, but you
will need to tweak the mappings because the Instance Names for the Data
Exchanges will not match up (ex:
ARS_servername_EIE_servername_Inst_001).
From: Grooms, Frederick W [EMAIL PROTECTED]
Reply-To:
Good afternoon everyone:
I've been stumbling on an issue regarding reconciliation and I just cant
seem to figure this one out.
Basically, in the CMDB Install guide, I find the following regarding Merging
for Include Child CIs:
Yes; Commit Separately: The merge includes not only instances
, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 2/14/07, Mike Parker [EMAIL PROTECTED] wrote:
Good Morning everyone:
I was attempting to do some troubleshooting of ITSM 7, and I turned on my
AL
Filter logging on the User tool.
When I went to look at the log, I
Good Morning everyone:
I was attempting to do some troubleshooting of ITSM 7, and I turned on my AL
Filter logging on the User tool.
When I went to look at the log, I was unpleasantly suprized to find that the
only thing in the log was active links, and no filter logging whatsoever. I
had
Good morning list:
Is anyone aware where I could download the arstat utility? I used to have
it, but I can't find it anywhere now.
Thank you!
_
Get in the mood for Valentine's Day. View photos, recipes and more on your
(simple DB mode)
in 4 hours, and the second app takes about 45 Minutes (no DSL)
Hope this helps.
On Wed, 6 Dec 2006 15:30:36 -0600, Mike Parker
[EMAIL PROTECTED] wrote:
Hi Everyone:
Has anyone else attempted to install the ITSM 7.01 on Solaris? I have
been
watching this thing sit here for 3+ hours
Good Morning List:
Has anyone found on Supportweb where the Enhancement Requests (along with
the Community Downloads) have been moved to?
I've been searching for the past 10 minutes and can't find where BMC hid it.
Thanks!
_
Hi Rick:
I've heard rumblings that CMDB 2.1 will be released in November sometime.
Maybe BMC will roll it up in that release?
From: Rick Cook [EMAIL PROTECTED]
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: ITSM 6/CMDB 2.0 integration
Date: Mon, 30 Oct 2006 08:09:05 -0800
Hi John:
Sorry...I'm not exactly sure what you mean
What I did was go to DMTFs website and found that they had the CIM schema
available for download.
I downloaded the XML files, but I wasn't sure if these files were similar to
the class navigation html files that comes with the CMDB
Good afternoon list:
Has anyone successfully implemented the File System ARDBC Plugin on a 7.0
server?
I tried putting it in to see if it worked (it works in 6.x) and as soon as I
tried to search the form, the Plugin Server hung and timed out.
Havent done logging yet, and I dont know if
Good afternoon list:
I just noticed something and I want to verify and see if anyone else has the
same issue:
I have ITSM 7 installed (all the apps).
I went into the Computer System class from the Asset Management Console.
I looked at 1 of the 2 Computer Systems that they put in there
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker
Sent: Tuesday, September 26, 2006 9:42 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 - Asset 7.0 Disturbing Behavior
Good afternoon list:
I just noticed something and I want to verify and see if anyone else has
the
same issue:
I have ITSM 7
patches for each
of
the 7.0 apps. This may be a condition covered by one of those
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker
Sent: Tuesday, September 26, 2006 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re
Since this is 6.3, you could put a menu on the character field and then
change the field type to Drop down.
From: Dan Caissie [EMAIL PROTECTED]
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: Best practice to change a field from a character FD to dropdown.
Date: Thu, 21 Sep
Good Morning List:
I just checked out the patches for 7.0, and patch 2 was there, and it says
that there is a server patch (in the Problem Symptoms), but when I went to
download it, I don't see it.
All I see is:
Assignment
Clients
Mid-Tier
Email
Am I the only one who's experiencing this?
thing. There are also no README files, which is
abnormal. It's almost like part of the patch didn't get published yet.
I'm
waiting to see if it gets cleaned up today or not.
Matt R.
-Original Message-
From: Mike Parker [mailto:[EMAIL PROTECTED]
Sent: Wednesday, September 20, 2006 9:57
. I would wait a day or two and then call
Support and ask what is happening.
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker
Sent: Wednesday, September 20, 2006 8:13 AM
To: arslist
That brings up an interesting pointIf you look in the CMDB 2.0 User
guide (Accessing the CMDB console), on page 10, it says:
On Windows 2000, choose Start Programs Action Request System
BMC Remedy User.
Though I do remember BMC saying that they were going to be dropping support
for
Hi Stephen:
If you look under your profile on Supportweb, there's a section called
e-alerts which is supposed to notify you of new patches, etc.
However, I haven't received a notification from this in several months. Am
I the only one this is happening to? I'm just wondering if I need to
Good Morning List:
Would anyone happen to have any Cascaading Style Sheets developed in ARS 7.x
that they would be willing to share?
I just wanted to see some real world examples and how other organizations
have implemented them.
Thanks in advance!
Hi Mary:
In addition to the threads, I also did the following:
1) Disabled Escalations from the Admin tool
2) Disable any non-essential processes (email engine, flashboards server,
etc)
Incident Problem went on without a hitch then. Both took about 3 hours.
I just started Change so
Hi Pam:
I've done (doing) mine in the following order:
ARS 7.0
Email Engine 7.0
Flashboards 7.0
FTS
CMDB 2.0
Approval Server 7.0
Assignment Engine
Incident Management
Problem Management
Change Management
Asset Management
SLA
The installation steps from CMDB and after comes out of the
Good Afternoon List:
I'm attempting to install the ITSM 7 suite. It was running great up until I
got to Incident Management. Now, Its sitting there saying Loading
Application: fnp system, and I see an error with an ARERR 91 and that it
couldnt load a specific def file.
Its been sitting
.
Brian Baker
Software Engineer
Cisco Remote Operations Services
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker
Sent: Wednesday, July 19, 2006 12:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Installation
Hi Rick
Afternoon List:
Is something wrong with the ARS 7.0 Mid-Tier link on Supportweb? Every time
I click it, it wants to download the Server, Email, FB (win.zip).
_
On the road to retirement? Check out MSN Life Events for advice on
Good Morning List:
I'm experiencing something strange with the Entry Points Home Pages.
I log into 2 servers simultaneously through the user tool, and I see 2 sets
of entry points. One entry point per server.
For example, I see Server A - Remedy Support, and Server B - Remedy Support.
Sorry everyone:
I figured out my issue. Looks like my Group Container was enabled on my
AREA on one of the servers when it should have been disabled.
_
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Good Morning List:
Im experiencing some strange behavior with the CMDB.
I have had to add/modify several attributes within the Computer System class
Asset Base class. Which I do via the class manager, and the modifications
work just fine.
The problem is, it seems once the change has been
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