Re: Stop running this script? - Web Remedy Issue

2015-12-13 Thread Rüdiger Tams (priv)
Hello, I've experienced this message mostly when a huge amount of data is transferred back to the client, e.g. 20k data sets in HPD:Help Desk... Each data set runs through the AL logic. What is behind this button? refresh table field? open form and show results? Ho much data do you expect should

Re: Email Engine Crashes Frequently - Need to find Root Cause

2015-11-29 Thread Rüdiger Tams (priv)
Hello, well - it seems this could give you a hint... java.net.ConnectException: Connection timed out: connect at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:148) -> it is a timeout on POP3 connect, right? Just check these settings and the connection with an Email client from

Re: Remedy / McAfee SIEM Integration

2015-11-11 Thread Rüdiger Tams (priv)
Hi Dylan, do you have any kind of monitoring solution in your company that could use SNMP on side A and maybe SOAP on side B? Maybe something like BMC Event Management? Maybe SIEM can integrate with web services? Or you could use the BMC Atrium Orchestrator with its connectors SNMP and Remedy

Re: Template with Web Service Submit

2015-10-25 Thread Rüdiger Tams (priv)
Hi Mark, as far as I remember there should be a field for a Change Template ID in the form CHG:ChangeInterface_Create, right? So - when you use the template by using the template ID and this template has a different process workflow defined, a different than the ootb process workflow, the

Re: BMC Remedy Integration with CA Spectrum

2015-09-23 Thread Rüdiger Tams (priv)
well... I don't know CA Spectrum and your requirement description is way too high level (e.g. what versions...?) but anyway... google answer: http://www.ca.com/~/media/Files/Add-OnServicesComponents/CS1921_int_ca_spectrum_gatewaybmc_remedy_SD_1211.pdf

Re: ISO22301?

2015-09-22 Thread Rüdiger Tams (priv)
Hi, well - imho - BCM (Business Continuity Management) is more a question of concept than a question of tool functionality. How do you want to continue your business and your operations if your data center does not respond any more or one part of the ITSM system fails? BMC ITSM gives you some

Re: Issue with SLM Sashboards

2015-08-26 Thread Rüdiger Tams (priv)
Hi, I remember vaguely that there was an issue in SLM 7.6.3 or 7.6.4 that this message appears when you used an '' or a different special character in your queries of service targets. But I don't remember if there was a workaround for it, pls. check BMCs KB or communities. Regards Rüdiger

using Atrium Integrator

2015-07-22 Thread Rüdiger Tams (priv)
Hello, I have a question regarding Atrium Integrator (Pentaho Data Integrator/Kettle/Spoon). Does anybody uses the Atrium Integrator / Pentaho installation that comes with AtriunCMDB to call SOAP webservices on external systems to run some ticket exchange between ITSM Incident module and this

Re: 7.6.04 to 9.0

2015-07-20 Thread Rüdiger Tams (priv)
Atul, I haven't done an upgrade for a while now. But you have different levels you have to take care of: - Remedy platform components - Remedy ITSM application components - Integrations with your ITSM see https://docs.bmc.com/docs/display/public/ars9000/Upgrading With v9 there is a new

Re: Does anyone know if you can buy BMC CMDB and asset managment, without ITSM?

2015-06-02 Thread Rüdiger Tams (priv)
Hi Howard, what do you mean with without ITSM? BMC Asset Management is a part of the ITSM Suite. AM needs the BMC Atrium CMDB. Basically it should be possible to buy the license for the AR System, the Atrium CMDB, for the Asset Management Application and the floating and fixed users for AR

Re: Remedy 9

2015-05-21 Thread Rüdiger Tams (priv)
Hello, there is one point I'd like to share: Running BMC ARS 9 on Windows 2008, JAVA 7, I've investigated that the arserver.exe does not allocate the huge amount of memory any more. Instead there is a java.exe that allocates approx. 2GB RAM now. Is this a step on the road to pure Java ARS? If

BMC Atrium Integrator

2015-05-21 Thread Rüdiger Tams (priv)
Hello, The BMC Atrium Integrator 9 is based on Pentahos Poruct Data Integration - Kettle http://community.pentaho.com/projects/data-integration/ Now HDS wants to buy Pentaho, see

Re: ADDM Administration Guide

2015-04-24 Thread Rüdiger Tams (priv)
Hi Suresh, have a look at this BMC documentation: https://docs.bmc.com/docs/display/public/ADDM/Documentation+Home HTH Rüdiger Suresh Loganathan ersures...@gmail.com hat am 24. April 2015 um 10:38 geschrieben: ** Hi Experts, I am a new resource of ADDM. Can you please share the

Re: Posts

2015-04-23 Thread Rüdiger Tams (priv)
Hi Scott, when I remember correctly the ARSList is configured by default in that way, that it won't distribute the mails you have sent back to you, back to the senders address. Preferences for arslist: Acknowledgements, Receive copy of own postings [NOACK REPRO] You can change this in the