for tickets in remedy 7.0
**
Look at the white papers on the Support site - they have a couple on sizing.
Rick
On 7/10/07, Ray M [EMAIL PROTECTED] wrote:
**
Hi: I am trying to size a database for Remedy 7.0 just for the ticketing
(HPD::Help Desk). I know the number of tickets I will have
Hi: I am trying to size a database for Remedy 7.0 just for the ticketing
(HPD::Help Desk). I know the number of tickets I will have at any given
time. Not sure where to start. Wondering if someone can provide me some
pointers.
Thanks
Ray
I want the emails that go from the Remedy email engine using filter (notify
action) to go with only BCC addresses. So under the Messages tab in the
Filter, I have the email address in the BCC field. I donot want the email to
have anything in the To field. But the filter action does not let me
Hi: I have to make a decision whether to submit ticket creation and update
using Webservice or ARSPerl. I am leaning towards ARSPerl just b'cos it's
much simpler to code and any changes in the form will involve a minor change
in the ARSPerl code. Wondering if there is anything I will miss going
I get the following error when I try to submit a new request via AR Perl.
[ERROR] The value(s) for this entry violate a unique index that has been
defined for this form (HPD:IncidentInterface_Create entry:0002282
fields: 179 ) (ARERR #382)
How do I find which fields in form have
, June 15, 2007 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to find which fields have a unique index.
**
Your error says its Field ID 179 that is violating this index..
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Ray M
System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng
Sent: Tuesday, June 12, 2007 3:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSPerl Installation help
1) Yes,
2) /ars install/api
3) perl -V, you will find a Dynamic Linkin section
--
Jarl
On 6/12/07, Ray M [EMAIL
For some reason I can't seem to subscribe to the ARSPerl user list. I need
some help with installing ARSPerl to use with perl
I want to install ARSPerl on a server that does not have remedy installed.
According to INSTALLATION file, I should have API libraries and includes
before installing
- Select Refresh
Remember that you can also cut the fields instead of just un-mapping them.
Regards
Francois
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ray M
Sent: 08 June 2007 04:41 AM
To: arslist@ARSLIST.ORG
Subject
Joe: which form are you saying should be archived? I thought all the emails
sent are in AR System Email Messages form. But what I am seeing is, as soon
as an email is sent, it goes away from that form.
TIA
Ray
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
I have the com.remedy.arsys.emaildaemon.SaveSentItem set to True in my
EmailDaemon.properties. I have also configured the mailbox in the template not
to delete the email after it’s sent. Is there anything else I need to do?
Thax
Ray
From: Action Request System discussion list(ARSList)
Hi: I have created a webservices object. When I unmap a field in the Input
Mapping window and save the webservice the field still shows up on the
webservices when I click on the View in the WSDL tab or point my browser to
the WSDL location. Do I have to do anything else for the unmapping to take
as
the attachment, the type as html, and give it a name.
Create a filter that sends a notification, specify this template (by
name) as either the header, content, or footer template.
Axton Grams
On 6/4/07, Ray M [EMAIL PROTECTED] wrote:
**
Hi: new question about sending emails from Email engine. I
Hi: I want to create a escalation which runs every morning and deletes all
records from a form. Just came back from the training. Could someone help me
with what needs to go in the If Action tab for the escalation?
Thanks
Ray
the format of #$$fieldname$$# as the variable name.
Axton Grams
On 6/5/07, Ray M [EMAIL PROTECTED] wrote:
Axton: I was able to get the email to go out with header (with images)
and
content as plain text (variable from the form). I want to put this
plain
text in the body of the message in a table
are not picked up immediately. It's best
to kill the email engine after modifying a template.
- fields included in an email message must have public read permissions
- display only fields must have a value at the time the filter fires
to send the notification
Axton Grams
On 6/5/07, Ray M [EMAIL
Messages form
Axton Grams
On 6/3/07, Ray M [EMAIL PROTECTED] wrote:
Hi: I am having trouble sending email notifications. Before I send the
logs
and detailed debug information, just wanted to make sure I am not missing
something trivial.
I have created a form that has character fields called
of it for you.
Axton Grams
On 6/4/07, Ray M [EMAIL PROTECTED] wrote:
Hi: thanks for the pointers. I think my EmailDaemon.properties was
corrupted
(wrong server name). I have fixed those and I saw the emails come through.
I changed the logging levels back to normal in emaild.sh file. I can't
Hi: new question about sending emails from Email engine. I have configured
the email engine to send emails which go out as plain text. I want this
email to be formatted in html. I reviewed chapter 6 (Using email templates)
of the Email engine documentation. I can't seem to figure out how to send
Hi: I am having trouble sending email notifications. Before I send the logs
and detailed debug information, just wanted to make sure I am not missing
something trivial.
I have created a form that has character fields called Message Body, Subject
and Email Address
I have created a filter which has
Hi: I want to grab all the closed tickets for a particular day and last 5
worklogs for the ticket every evening. I know I can use perl DBI to access
the view (hpd_help_desk), grab the closed tickets and go to the view for the
worklog and grab the worklogs. Wondering if doing the same thing is
:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Sunday, May 27, 2007 6:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Adding a index to a field which is not unique
** 1. Why.
2. What exactly is the other field? What type of data does it hold?
On 5/27/07, Ray M [EMAIL PROTECTED] wrote:
Hi: lot of my
Hi: lot of my users run regular queries using two fields in HPD::HelpDesk
form (one that was created by me and the other one STATUS). This value for
both the fields are not unique. I am thinking of adding indexing on the
fields. Anyone comments or suggestions before I make this change?
Ray
Hi: is there a documentation on reporting? I want to schedule report
creation of all open tickets with their corresponding worklogs and forward
them to an email address.
Thanks
Ray
___
UNSUBSCRIBE or access ARSlist
from there.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 5/25/07, Ray M [EMAIL PROTECTED] wrote:
**
Hi: is there a documentation on reporting? I want
Information Technology Services
University of Texas at Austin
512.232.7513
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ray M
Sent: Friday, May 25, 2007 9:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Doc on reporting
George: I
Hi: Just went to training. Can't seem to figure out something that is
trivial.
Is there a way in Remedy Admin to show all filters and workflows associated
with a form?
Thanks
Ray
___
UNSUBSCRIBE or access
27 matches
Mail list logo
