Lucky you. I only got the rehashed BMC User World in Prague. Have fun
and learn something :-)
On Oct 29, 10:32 pm, Geoffrey Endresen <[EMAIL PROTECTED]> wrote:
> All,
>
> I still have trouble describing my trip without calling it the Remedy User
> Group. Just an old habit, I guess
>
> See you all
ey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
> On 10/19/07, Ri Mez <[EMAIL PROTECTED]> wrote:
>
>
>
> > Than
t;4. Push the calculated value back to the incident ticket.
>
> Hope this could help a little bit.
>
> DJHuang
>
> 2007/10/18, Ri Mez < [EMAIL PROTECTED]>:
>
>
>
>
>
> > Hi Everyone,
>
> > I've a situation right now where the IT Mange
Hi Everyone,
I've a situation right now where the IT Mangers are requesting that
Remedy be able to calculate the estimated resolution date
automatically based on the priority of an incident. As far as I know
this functionality is completely missing from Remedy.
Does anyone have any experience wi
in remedy
administrator tool (admin tool) - Open table properties
(z2TH_ServiceRequest)
- Open the tab "Table/Tree property"
- In Qualification - Remove ('Submitter' = $ User $ ) AND
This will allow user to see the entire request belong to his company.
I am VERY happy
Sorry Everyone. please ignore my previous post. I was panicking when
I sent it to the list without thinking. It is not for ARS so I don't
expect anyone to help with it here.
On Oct 11, 11:22 am, Ri Mez <[EMAIL PROTECTED]> wrote:
> Hi Listers,
>
> Issue:
> After the insta
Hi Listers,
Issue:
After the installation of RSM I cannot see Remote service monitor link
in the left side of the window in Portal tab - not able to add rsm
server in BMC portal config
I have installed the BMC remote service monitor on a server where BMC
portal is running.
According to the info
Is there anyway to get a direct link or instructions on how to find
the bulk zip? One of my big gripes is how difficult it is to find
anything on BMCs website -- even when you know the file that you
want.
Thanks & Regards,
Richard
On Oct 7, 4:05 am, "Easter, David" <[EMAIL PROTECTED]> wrote:
> Th
I would very much like to have an answer to this as well. I thought
that perhaps the master index is searching for a specific folder
hierarchy.
any info would be appreciated.
Michelle L wrote:
> Hi, David Easter and Fellow Listers:
>
> I'm sure this question has been posed before. I've noticed t
s and cons of staying/moving on.
>
> Luck with whatever you decide.
>
> Ben Cantatore
> Remedy Administrator
> Avon
> (914) 935-2946
>
> Ri Mez <[EMAIL PROTECTED]>
> Sent by: "Action Request System discussion list(ARSList)"
> <[EMAIL PROTECTED]>
> 1
ope (i.e. what is involved in "configuring"), I could only guess at the
> > proper time and resource requirements.
> >
> > Rick
> >
> > On 10/4/07, Ri Mez <[EMAIL PROTECTED]> wrote:
> > >
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
Hi everyone,
I'm currently working on an implementation of ars7 where I am soley
resposnsible for setting up and configuring Service Desk,
Incident ,problem. change and configuration management. It's been a
tough and grueling job with very little thanks from the support teams
(not to mention minim
Unfortunately, this will not be acceptable for our customer who wants
to be able to see all [Public] Work Info.
On Oct 4, 3:18 pm, Roger Justice <[EMAIL PROTECTED]> wrote:
> I made the work info tab hidden since it was the requester.
>
> -Original Message-----
> Fr
nt with Incident Viewer
> permissions they get an error message and in some instances will complain.
>
> -----Original Message-
> From: Ri Mez <[EMAIL PROTECTED]>
> To: [EMAIL PROTECTED]
> Sent: Thu, 4 Oct 2007 3:27 am
> Subject: Re: ITSM v7 - Requestor Console - View All
ated a new Requester Read
> Only for Incident and Change and provided each user with a Incident Viewer
> and Change Viewer Permissions
>
> -----Original Message-
> From: Ri Mez <[EMAIL PROTECTED]>
> To: [EMAIL PROTECTED]
> Sent: Wed, 3 Oct 2007 6:00 am
> Su
Hi,
I currently have a customer who needs to be able to see *all issues*
which they generated (through the RC). Currently the RC will only show
all of the issues that the logged in user generated.
Does anyone have any experience with providing the requestor console
users with an overview of *all
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