Re: remedy 9.0.1 - Unable to clear all records using escalation

No errors in escalation or arerror logs. It just stops after processing few records. Is there any other log file I should check for errors? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Wher

Re: remedy 9.0.1 - Unable to clear all records using escalation

Max entries returned by getlist is set to 0. -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: How to check the active license key?

Got it. Thanks! -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: License Monitor Application 'LicMon'

Thanks! I will try RRR. -Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: License Monitor Application 'LicMon'

We are not using any OOTB modules - Incident, Change or Asset Management. Would RRR work in a customized environment? Thanks!! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, an

Re: Escalations aborts after exception - remedy 9

Thanks. I appreciate it. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Create a ticket with attachments from incoming email

Hello We have a custom form, A that works as an email parser. All incoming emails intended for a specific clients are recorded in it. Other client uses OOTB AR System Email Messages. Form A creates a ticket from an incoming email. How to add email attachments in the form ? How AR System Email A

How to check the active license key?

We have multiple ARServer licenses listed in License Review form on v7.6.4. How to check which one is currently active and is being used by the remedy? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

remedy 9.0.1 - Unable to clear all records using escalation

Hello! I am having issues clear records from a form using escalation. The form has 15k+ records. Every time I run the esc, it clears 7000 records and then stops. Nothing in the escalation logs. Then I run this again and this time it clears only only 3000. I tried changing the esc pool and inc

Escalations aborts after exception - remedy 9

Hello! I am running into an issue with remedy 9.0.1 escalations. We have an escalation that pushes the data from a view form, say A to a regular form, say B. If any mandatory field on form B is pushed with a NULL value, escalation returns an exception and aborts. It does not process rest of the

Re: License Monitor Application 'LicMon'

We are using LicMon to monitor licenses for all clients. Using this, we can track total# and available fixed or floating licenses. It also returns individual/user license details. The main purpose behind this is to get an alert if we need to buy more licenses for that client. To calculate this

Re: AR System Email Mailbox Configuration

I re-cached several times. The concern is the 2 views of this form. If there is only one view OOTB then I can remove the second view which is a Web view. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Wher

Re: Can't open filters in dev studio

Thanks. I will try getting dev studio v9 and test again. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: AR System Searches Preferences

Thanks I will update the server information. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: AR System Email Mailbox Configuration

Yes. I have enabled that option and it does open Default admin view now but I sill have issues. Can't update email server password. It allows only a single character to be entered. ___ UNSUBSCRIBE or access ARSlist Archi

Re: AR System Email Mailbox Configuration

Yes. I checked the workflows. There is no AL that changes the view. I believe OOTB, remedy looks for a web view of the form on mid-tier. I have enabled 'Display Standard views' option on mid tier config and that worked. Though it displays default admin view now but I still have issues. Can't upd

Re: AR System Email Mailbox Configuration

I am not sure of any customizations. We upgraded from 7.6 to 9 and there are 2 views in both the versions. #1 Label - Default Admin View Name - Default Admin View View Type - Standard #2 Label - Default Admin View Name - Web View View Type - Web - Alternate On user tool, it

Re: License Monitor Application 'LicMon'

Can't I get the user information from 'Manage User Licenses' form like current logged on users and type of license? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 2

AR System Email Mailbox Configuration

Hello! Web view of 'AR System Email Mailbox Configuration' shows a blank screen with 2-3 buttons. I tried to open this form on remedy 9 mid tier but it doesn't work the way it works on user tool. I enabled 'Open Default forms' on mid tier config settings so that all the forms open in default vi

Re: AR System Email Mailbox Configuration

I flushed mid-tier cache but since there are 2 views in this form, on remedy web it opens web view and on user tool, it opens Default admin view. Do we have a web view of this form OOTB with just 2-3 buttons? Attached is the screen shot of this view. Thanks!

Can't open filters in dev studio

Hello, I can't open filters in developer studio v7.6. I am getting error 'Unable to retrieve filters. The SQL database operation failed'. Attached is the screenshot. The error occurs when I connect to remedy 9 server but works fine with 7.6. Do I need to upgrade developer studio? If yes, to wha

Run Macros on mid tier

Hello, How to run macros on remedy 9 mid tier? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

AR System Searches Preferences

Hello, We upgraded remedy and copied all the data from version 7.6 to 9.0.01. Form 'AR System Searches Preferences' have a server name field that still points to 7.6. Do I need to update all the records in this form to point to v9.0.1? What is the use of this form? Thanks! ___

License Monitor Application 'LicMon'

Hello, We are using a free License monitoring utility 'LicMon'. It uses perl scripts to load license information to 'ADM-License Monitor' and 'ADM-License Individual Detail' form. I am trying to get rid of these scripts and create a remedy workflow. Any idea how to do it? Thanks! ___

SRM 8.1.01 Mapping Questions and Responses

Hello all, Looking for guidance. Does anyone know how to map Questions Text, and Question Responses to the SR Details field, to push to an Incident during Service Request creation? I have fairly large SRDs, 15+ questions, and, when I do the advanced mapping, I want labels in front of the Respo

Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?

i try with the patience! I have been escalated to Customer Engineering and i have suggested the look at the build also. lets see what this brings. Keep you posted. Deyon ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?

Pascale, I spoke with the webadmins, all our environments are clustered too. - they further indicate, what Longwing, Lj refered to as session sharing between different Tomcat in websphere is called session persistence or Database persistence neither of which has ever been configured and is not

Re: Remedy Refresher needed

Hi Scott, in addition to what Longwing, L suggested, Since you have "had several interviews for some great jobs but I have bombed them all because my Remedy detailed knowledge is way too cloudy (use it or lose it)", Post the questions you have compiled from these interviews, may be we call a

Re: Attachments Vanishing

We have been experiencing this a similar issue Started after upgrade from 6.3P20. Issue reported: 11/15/11 07:43:23 Environment at time ARSERVER = 7.5.00 Patch 004 201002051027 OS: UNIX 6.1 ORACLE = 10G JAVA - 1.5 WEBSPHERE 6.1 Java webshpere = 1.5 Mid-tier version = 7.5.00 Patch 004 201002051027

Re: Web services

Deepali, Try using SOAPUI as suggested to consume the WDSL. Quick Hint: Go to youtube, "Using SOAP UI" ... for a demo and intro to the software. Dee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Wh

Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?

Hi John, Thanks for responding , (with this issue i'm learning more about our websphere) Our current websphere infrastructure is of the same model, and the jvm is a cluster at web sphere 6.1. I inherited this environment at maybe web 6.0 OR probably one version earlier. Then upgrade to 6.1 with

Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?

Yes we did. ( that was also suggested by BMC) In the Websphere Admin Console, choose WebSphere Application Servers > serverName > Session management > Enable Cookies. Make sure that the path is set to the context root of the mid tier. To ensure that users can log in successfully, create a new No

Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?

Thank you pascale ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

[no subject]

http://sther.hu/wordpress/wp-content/themes/oriental/life.php?measure209.jpeg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Anyone beta testing

Ok finally my senses lighten up and realized I made a wrong selection while posting a reply to this thread. My apologies to BMC. Note to all:Do not post info other than what is publicly available related to beta testing. ___

SRM full view for reporting

Within the Service Request Management module, I need to create a report which requires data from the SRM, SRD, WOI and TMS forms. Here's what I know: - the link between SRM and SRD - the link between WOI and Task is in TMS:Associations What I don't know is the link between SRM/SRD and TMS:Asso

Re: Admin tool download

Below is the link at BMC's website. You will need to login with your support ID and password. http://www.bmc.com/support/downloads-patches ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 ww

Admin tool download

I am looking to download the admin & user tools. Would anyone have the link? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: Running OOB Reports on thin client - ARS Server 7.5

Hello Kali, I'm currently running 7.5 so this fix may not work for you. You can view reports by replacing the Crystal reports with AR System versions. To do this search the Reports form in the user tool and find the form calling the report. In my case it was HPD:helpdeskreportjoin. Now all of m

Re: Reports in Crystal don't Display on Web

Thank you for replying. By the way, the mid-tier version that we are using is 6.3. I read that I need the AR Web Report viewer component which comes with the install of the Mid-Tier, however, I don't see this option during the installation. Does it only come with the later version of the Mid-

Which table is field information captured?

If I need to search for field information, for example the field name, whether or not the field is required, the type of field (free text, drop down, etc), which table in the database is this information stored? ___ UNS

Reports in Crystal don't Display on Web

The crystal reports are visible from the WUT but don't load on the web. Can somebody provide the list of steps needed to enable crystal report viewing on the Mid-Tier? Thank you. ___ UNSUBSCRIBE or access ARSlist Archive

Gap Analysis helpdesk

I have to do a gap analysis between help desk 6.3, and a customized help desk 6.3.? I have a migrated report showing which fields/forms/active links, etc are equal, unequal and not found.? Is there somewhere a procedure or info that can guide me through it? Thanks! _

Re: Part-Time Remedy Developer Available

caused any confusion. anonymous <[EMAIL PROTECTED]> wrote: Experienced Remedy Deleloper available for part-time work. Kentucky based. Solid ITSM experience. V. reasonable rates. Please direct inquiries to [EMAIL PROTECTED] - Get your own web address

Part-Time Remedy Developer Available

Experienced Remedy Deleloper available for part-time work. Kentucky based. Solid ITSM experience. V. reasonable rates. Please direct inquiries to [EMAIL PROTECTED] - Get your own web address. Have a HUGE year through Yahoo! Small Business.

Re: 'defective by design'

Amen, Amen.  Remedy is the best!  The only trouble I have is with the foreign support.  The accents are too thick to understand, and they can say anthing I can't follow.  Other than that, after 10 years, Remedy is still the best.  (still wearing green, but thankful to BMC). Best wishes to you

ARS server 7.00.01 installation error

ARS svr MS 2003 std, SP1 Db svr MS 2003 Ent, SP1 MS SQL 2005 std I have tried using both the ARS 7.0.1 & patch 1 installers with the same results. This new installation fails when it tries to create the ARAdmin account on the database. It copies all the files onto the ARSystem server and cr

Re: Query regarding *.data file created in Session swap folder.

Hi, Check out this post on NewAtlantas site. http://www.newatlanta.com/c/products/servletexec/self_help/archiveSearch/det ail?page=1&messageId=186267 Looks like it is the same issue you're having in your environment. Boris. ___

Attachments via Java API

Hello list, I wonder if anyone could show me an example of saving and retrieving attachments using the Java API. I was looking in the list and I've found some pieces of code but I don't know if they work or not. Thanks, Mariela __