Behalf Of Chowdhury, Tauf
Sent: Thursday, June 11, 2009 2:53 PM
To: arslist@ARSLIST.ORG
Subject: Asset Management - Creating CI for Network Equipment
**
What is the best method for using Asset Management to create CI's such as
Network Equipment etc... ?
In CMDB there are different forms
What is the best method for using Asset Management to create CI's such
as Network Equipment etc... ?
In CMDB there are different forms for a plethora of network equipment
but in Asset, under CI Type, there is a very limited set of data.
Any suggestions?
Tauf Chowdhury | Forest Laborat
Good afternoon everyone,
We randomly started getting a message on Asset Management today citing an error
any time you try to open the Asset Management Console or any form dealing with
assets. The error is:
ARERR [102] Name parameter (or name field in a parameter) is empty
I've seen inst
Behalf Of Pierson, Shawn
Sent: Tuesday, June 02, 2009 2:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management workflow questions
Laurie,
Roger already answered so I won't repeat what he said. For what it's worth,
these are very common issues and I don't think any of them have
Behalf Of Muhlethaler, Laurie
Sent: Tuesday, June 02, 2009 12:51 PM
To: arslist@ARSLIST.ORG
Subject: Asset Management workflow questions
**
Listers ~ Before I start customizing, I need to ask a few questions.
1) I’m trying to determine if the ITSM OOTB functionality handles automated
asset updates in
field
would be needed.
-Original Message-
From: Muhlethaler, Laurie
To: arslist@ARSLIST.ORG
Sent: Tue, 2 Jun 2009 1:50 pm
Subject: Asset Management workflow questions
**
Listers ~ Before I start customizing, I need to ask a few questions.
1) I’m trying to determine if the ITSM
e Location data for each asset
assigned to a moving employee...
2) Also, aside from looking at users' people profiles, is there a way
to search all CI Types assigned to a particular user from the Asset
Management console? Looks like you can only search by single CI Types
from what I can te
(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bala Patel
Sent: 01 June 2009 17:46
To: arslist@ARSLIST.ORG
Subject: Asset Management CI Viewer
**
All-
I am fairly new to Asset Management.
Does anyone know if you can add the Asset Owners into the CI Viewer? I know
the CI Viewer only
If the asset owner is defined as a Person CI, yes
-Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Bala Patel
Sent: Mon 06/01/09 12:45 PM
To: arslist@ARSLIST.ORG
Subject: Asset Management CI Viewer
All-
I am fairly new to Asset
All-
I am fairly new to Asset Management.
Does anyone know if you can add the Asset Owners into the CI Viewer? I know
the CI Viewer only displays CI's, but is their a way to also show an Asset
Owner?
Regards,
Bala Patel
Remedy Administrator
ARS 7.1
Asset Management 7.03
Windows 2003
ssion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Bala Patel
Sent: Wednesday, May 27, 2009 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Asset Management 7.01
**
All,
We have installed Asset Management Version 7.01. Does anyone know if their is
any specific documentation on what fields a
Hi,
We are trying to merge purchase requisitions while they are in the "in
preparation" state. We want to take Purchase Req1, Purchase Req2 and merge
this into a new PO 0001 when the user presses a button. Is this better to do
thru workflow, or would it be best thru a programming script?
All,
We have installed Asset Management Version 7.01. Does anyone know if their is
any specific documentation on what fields are on each Asset form? We wanted to
have a description and did not want to have to go through each Asset form.
Thanks,
Bala
Time,
tekkyto...@aol.com writes:
**
We have a requirement to merge several Purchase Requisitions into 1 single
PO in Asset Management. Has anyone ever done this? Several orders are
going to be placed but the teams want this is on one Purchase Order.
An E
We have a requirement to merge several Purchase Requisitions into 1 single
PO in Asset Management. Has anyone ever done this? Several orders are
going to be placed but the teams want this is on one Purchase Order.
**An Excellent Credit Score is 750. See Yours in Just 2 Easy
lic relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Thursday, May 14, 2009 5:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Performance Issue of Admin Tool 7.1 since installing BMC Atrium
and Ass
ystem discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Walters, Mark
Sent: Wednesday, May 13, 2009 6:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Performance Issue of Admin Tool 7.1 since installing BMC Atrium
and Asset Management.
There's a change in the just released 7
Grøneng
Sent: Wednesday, May 13, 2009 6:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Performance Issue of Admin Tool 7.1 since installing BMC Atrium
and Asset Management.
It is a known issue. Its beacuse how admin tool queries the database,
and as you said, the amount of workflow objects.
One
se Developerstudio 7.5, and upgrade your server to 7.5.
>
> --
> Jarl
>
> 2009/5/13 Jay Sytangco :
> > Hello,
> >
> > Right after installing the Atrium and Asset Management applications
> > we've noticed a considerable reduction in performance when making
&
:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: 13 May 2009 11:00
To: arslist@ARSLIST.ORG
Subject: Re: Performance Issue of Admin Tool 7.1 since installing BMC Atrium
and Asset Management.
It is a known issue. Its beacuse how admin tool queries the database,
and as you said, the amount of wor
not refresh the information
that often.
BMC solution is to use Developerstudio 7.5, and upgrade your server to 7.5.
--
Jarl
2009/5/13 Jay Sytangco :
> Hello,
>
> Right after installing the Atrium and Asset Management applications
> we've noticed a considerable reduction in
Hello,
Right after installing the Atrium and Asset Management applications
we've noticed a considerable reduction in performance when making
changes via the Admin Tool. It is especially evident when adding or
changing workflow objects, moreso than a form change. Making changes
via a defin
We've been told that by BMC and independent consultants as well, but I am leery
of being on the bleeding edge of technology with this, especially since our
users are just getting used to using Asset Management 7 for hardware.
I do think that the lack of many other people responding to my
ystem discussion list(ARSList) on behalf of Pierson, Shawn
Sent: Mon 03/09/09 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Asset Management for tracking Software Licenses
Good afternoon,
We're currently looking at using Asset management 7 to track software and
licenses. In the process of figuring out
Good afternoon,
We're currently looking at using Asset management 7 to track software and
licenses. In the process of figuring out how to use Asset Management for this,
we've not been able to find any other companies that are actually using the
Licensing module. Do any of you use
Relationships in Asset Management
**
Currently, Asset Management has several fields that is being audited in a log.?
how we can audit when a CI relationship has changed (whether a CI has been
related, or unrelated i.e. detached from another CI).
Thank you
Ranjith
__Platinum Sponsor: RMI Solutions ARSlist
Currently, Asset Management has several fields that is being audited in a
log. how we can audit when a CI relationship has changed (whether a CI has
been related, or unrelated i.e. detached from another CI).
Thank you
Ranjith
i need to enable remedy out of the box "audit option" for asset management
functionality like PRPO,inventory..
There about 200 fields in "create requisition" screen and i have to enable
audit for 15 key fields.
when i open asset management-->create requisition-->you wil
Hi,
Our receiving department is?looking to scan assets into Remedy.?
We are using the Symbol LS2208.??We checked with?Aerproprise and their software
is not compatible with this scanner.
What are others doing to scan their hardware into?Asset Management when new
hardware is received
Hi,
We have recently installed ITSM 7 on our development server.
I have been able to create a configuration record (not a configuration
item); then link that configuration record to a configuration item.
However, when I raise a change request, and relate the configuration
item to the change requ
I released some code into the production environment this Tuesday which dealt
with preventing a pop up from occurring when a user is in a CI record and
marking the CI to In Inventory. Out of the box, the workflow would open a pop
up window asking the user to select an Inventory location to asso
We are receiving alot of new inventory.?? Are there any recommended methods of
scanning that integrate well with Remedy so that we can scan and uplate the
asset serial #, configurations into Asset Management
the field IDs being different (for the same field name)
Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Jon Chau
Sent: Wed 07/09/08 6:19 PM
To: arslist@ARSLIST.ORG
Subject: Asset Management v5.5
Hello,
This may be a long shot, but I was
. The provider and
contract number could work.
-Original Message-
From: Pierson, Shawn <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Mon, 14 Jul 2008 2:39 pm
Subject: ITSM Asset Management Products for Telecom Services
**
Good afternoon,
I’ve been tasked with configuring
Good afternoon,
I've been tasked with configuring Asset Management to be able to account for
our leased lines from various telecoms. There are a few issues, though, that
prevent me from being able to do it correctly.
The first problem is that Product Names need to be unique. This work
Hello,
This may be a long shot, but I was wondering if anyone has the Asset
Management v5.5 installation files available for Windows that you could get
to me somehow. I can't find it anywhere on our servers, and the BMC site
only goes as far back as v5.6. I'm attempting to do a ga
Good morning all,
I've been presented with a question that should seem straight forward,
but I don't have a good answer for it.
We are currently shifting our office and cubicle locations to make room
for a bunch of new people, so our I.T. department are in the middle of
large scale moves. As a r
most cases not really affect the Computer Name...
>
> Joe
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] Behalf Of *Pierson, Shawn
> *Sent:* Tuesday, February 26, 2008 10:52 AM
> *To:* arslist@ARSLIST.ORG
> *
Asset Management and BlackberriesShawn,
In that case, why don't you create a position code (or reuse an existing
one), and have the Computer Name as the position of the owner of the phone.
Chances are a blackberry item may change owners but the position may always
remain the same barring
Souza
Sent: Tuesday, February 26, 2008 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management and Blackberries
**
Shawn,
Never had to do it but if I had to and didn't want to create my own
class for it, I would put it under Computer Systems and set the phone
number to the Comp
>
>
> Good morning all,
>
> I'm curious if anyone is using Asset Management to track devices like
> Blackberries. If so, what Class are you storing them in, and how do you
> track the phone number?
>
>
>
> Thanks,
>
> Shawn Pierson Private and confidenti
Asset Management and BlackberriesShawn,
Never had to do it but if I had to and didn't want to create my own class
for it, I would put it under Computer Systems and set the phone number to
the Computer Name field..
Joe
-Original Message-
From: Action Request System discussion
Good morning all,
I'm curious if anyone is using Asset Management to track devices like
Blackberries. If so, what Class are you storing them in, and how do you
track the phone number?
Thanks,
Shawn Pierson
Private and confidential as detailed here:
http://www.sug.com/disclaimers/defaul
How do other companies handle the TERMS drop down field when they have a
co-term contract with one master contract and many "child" contracts off of
that having different terms (time periods).
Dan Fraser
Remedy System Administrator
Centene Corporation
7711 Carondelet Ave
St Louis MO 63105
___
T.ORG
Sent: Monday, June 4, 2007 11:19:52 AM
Subject: Question - Asset Management - Purchasing piece
**
Good Day Everyone,
We are looking to see if anyone is actively using Asset Management’s Purchasing
(6.3) module. Can you let us know how you like it and or any recommendations
for us?
B
We use this, but some fundamental process/design differences have
transformed the app into something it was never intended to be. The
major changes involved:
- users wanted to define catalog entries on the fly
(AST:Configuration) when doing purchases
- lots and lots of financial extensions
- abil
Good Day Everyone,
We are looking to see if anyone is actively using Asset Management's
Purchasing (6.3) module. Can you let us know how you like it and or any
recommendations for us?
Brandy Hunter
Remedy System Administrator
Corporate Express US Inc.
10225 Westmoor Drive, Suite 105
W
Greetings All,
I am recieving a server in the Asset Management tool and I can't seem to
create a relationship other than "Affinity Dependency" Does anyone have
experiance with relating assets.
Dan
TECTED] On Behalf Of Dan Fraser
Sent: Monday, April 16, 2007 10:11 AM
To: arslist@ARSLIST.ORG
Subject: Asset Management Tool
**
Rick,
Thanks for the help. Do you currently use AM ? I'm a very new Admin and need
to find a resource. It seems that documentation of the workflow is sparse at
best.
I
> hope they offer more options in 6.0, but I haven't seen it to know for sure.
>
> Rick
> _
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Dan Fraser
> Sent: Friday, April 13, 2007 1:18 PM
> To: arslist
they offer more
options in 6.0, but I haven't seen it to know for sure.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Fraser
Sent: Friday, April 13, 2007 1:18 PM
To: [EMAIL PROTECTED]
Subject: Remedy Asset Management
**
Does anyone out here use the Asset Management application ? I need to set it
up so when an item is ordered on a PO I can select whether it flows into an
asset record. It may seem fairly simple but I'm very new at this.
Thanks
We have a
customized ARS system plus the Asset Management module.
We began by copying the database from one machine to another,
then installing ARS over top of it. We then un-installed the
old CMDB and re-reinstalled it.
Now we are ready to install Asset Management. However the old
v 6.3 "
tool confirms the change was
made to close it can be very useful.
You can always get the sales pitch from BMC if you need more justification.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 7 Feb 2007 9:40 AM
Subject: Thoughts on Asset Management
Good Morning List,
We are gearing up to implement CMDB 2.0 and are considering bringing on
Asset Management as well. I would like to get some feedback on the Asset
product. What experiences you have encountered, (good or bad), how well
does it work with CMDB 2.0 and whether or not you
: Friday, December 22, 2006 1:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Please Advise!!! - Asset Management and Inventory Control
We are looking to use EIE/MS SMS into our AM 6.3.
Currently, we are only looking at hardware and getting it into the CMDB. I
foresee some time to setup the CIs. Now
Sent: Friday, December 22, 2006 6:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Please Advise!!! - Asset Management and Inventory Control
Thanks Runar for the time spent replying, I appreciated it. We are
currently using Remedy AM to house most of our asset data as well as
several
custom applications
, 2006 3:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Please Advise!!! - Asset Management and Inventory Control
Hi,
I assume you are talking about Asset management and software asset
management.
We are using Remedy for Asset Management. It is basically just a flat
register containing various
Hi,
I assume you are talking about Asset management and software asset
management.
We are using Remedy for Asset Management. It is basically just a flat
register containing various equipment (PC-workstation, PC-Portable,
PC-server, Unix-stations, Monitors, and so on). We do not have a CMDB
where
Just want to get some idea and the expert opinion from those who are
currently using Remedy as their asset management and inventory control in
term of seat management. Just a rough idea of how you went about setting up
the system and what kind of scanner/scanner software did you use? I have
ask
Hi Lister,
Right now we are trying to improve our Asset Management & Inventories
business processes, which currently involve an intermediate database, etc.
We are looking into MagicWand to replace our current barcode system and
would like to hear from any one who is actually using this pro
Any answers ont this topic?
Thanks,
Ramiro
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Hi All,
I would like to know some details on Where Contracts are stored in the new
ITSM 7.0 suite. Is it still under the Asset Management? And also I would
like to know is there any option to have contracts with Vendors and have the
same measured in the new SLM 7.0 and where the penalties are
Hello Christopher,
Here is a list of the Asset features that will impact the scope.
1. Will the customer being using the Purchase Order functionality? The PO
feature works pretty well, but then you also need to receive the assets
into Remedy. The receiving process in Remedy is pretty light an
**
Listers,
I’m looking for information regarding Asset Management
from a “scopeage” level. I’m trying to put together some questionnaires
that will aid in fitting BMC’s Asset Management Module to a customer’s
Asset Management process. If possible I’m looking for ideas for a “Process
Log segment = 500mb. Truncate Log on Checkpoint enabled. I am not filling
the log segment. All hardware requirements are exceeded in the environment
that I am installing in.
The errors reference issues with filters/active links/escalations and forms
not being imported.
Has anyone else run i
From: Action Request System discussion list(ARSList) on behalf of Ben Berthelot
Sent: Mon 08/07/2006 11:08
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management 7.0 on Solaris 10 and Sybase 12.5
For starters (and note that all of the pre-req installations completed with
no errors (ars7, assignment
For starters (and note that all of the pre-req installations completed with
no errors (ars7, assignment engine, approval server, mid-tier,
flashboards..):
[ERROR][Mon Aug 7 09:58:22.918] ImportFileNode- Non-zero rc in import of
items in /usr/ar/opasimdev01/asset/ar/fin/workflow/en/./INTEG_SHRS
**
Ben,What kind of error messages do you get?What is in the installation logs? --MichielOn 8/3/06, Ben Berthelot <
[EMAIL PROTECTED]> wrote:Has anyone successfully installed Asset Management
7.0 on a Solaris10/Sybase 12.5 environment? I have increased the page size to 4k andimplement
Has anyone successfully installed Asset Management 7.0 on a Solaris
10/Sybase 12.5 environment? I have increased the page size to 4k and
implemented row locking at the db level and Asset still will not install.
Installations of ars 7, approval server, assignment engine, and cmdb 2.0
have
I've been working on a Remedy Asset Management project on and off for
some time now. also, ive taken the atrium cmdb: administering course
which I can reccommend if you'll have to create any integration with
the CMDB at some point.
Regards,
MIchiel
On 5/11/06, Dwayne Martin <[EM
Thanks, Michiel and James and Roger,
I did a mass update on BMC:BMC_ComputerSystem and set
DatasetID to “BMC.ASSET.” Now they show up in AST:ComputerSystem.
I am trying not to be a “Lazy poster.” I searched the Asset
Management pdf document for “DatasetID” and didn’t find
anything. I’ve also
)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Fariss
Sent: Thursday, May 11, 2006 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Importing data into join forms in Asset Management module
Question - It is my understanding that Join forms contain data that result
from a database search. I do updates
SLIST.ORG
HQISEC/L3"cc:
<[EMAIL PROTECTED]Subject: Re: Importing data
into join forms in Asset
t I was able to do so.) I would set the dataset ID to BMC.ASSET or
your items will not appear.
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
Sent: 5/10/2006 1:22 PM
Subject: Re: Importing data into join forms in Asset M
Title: RE: Importing data into join forms in Asset Management module
**
Roger and all:
I forgot about that one. Also, the item id (I forget which field this is but it is the field directly above the data set id and is quite a few characters in length) must be unique. If there is not
**
On import the field datasetid must be set to BMC.ASSET -Original Message-From: Dwayne Martin <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Wed, 10 May 2006 15:34:49 -0400Subject: Importing data into join forms in Asset Management module
Hello everyone,
We are trying to
Title: RE: Importing data into join forms in Asset Management module
**
Dwayne:
Are you looking for NULL/NOT NULL or trying to do a wildcard search? If it is the latter you will need to surround the value with database wildcard characters.
James McKenzie
-Original Message-
From
Dwayne,
If you want to import data in the CMDB you should import it into
BMC:BMC_Computersystem and not in the AST: form.
Please note that when you query the AST form it will only return rows
for the selected dataset (global field). You can see the dataset name
in the DatasetID field on the MC:B
Hello everyone,
We are trying to import data into the Asset module
AST:Computer system form.
This is a self-join of BMC:BMC_ComputerSystem on InstanceId.
BMC:BMC_ComputerSystem in turn is a join of
BMC:BMC_ComputerSystem_ and BMC:BMC_AssetBase, again based
on InstanceId.
The data imports and
Greetings Listers!
Just wondering for those of you that may have multiple procurement
locations that use the Remedy Asset Management application 6.0, how well
it has worked for you? Given the fact that there is only one Purchasing
console that all requests/Pos go to, it seems like it would be
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