Re: BMC ITSM vs. Tivoli?

2007-05-23 Thread Guillaume Rheault
all TSD support to a third party! From: William Rentfrow Sent: Wed 05/23/07 1:00 AM To: arslist@ARSLIST.ORG Subject: Re: BMC ITSM vs. Tivoli? ** KML = Knowledge Management Language Rumor has (had?) it the language was an early attempt at trying to create some type of artificial

Re: BMC ITSM vs. Tivoli?

2007-05-22 Thread William Rentfrow
:) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Monday, May 21, 2007 8:24 PM To: arslist@ARSLIST.ORG Subject: Re: BMC ITSM vs. Tivoli? ** I think it's actual acronym stood for 'Krappy Monotonous to program in Language

Re: BMC ITSM vs. Tivoli?

2007-05-21 Thread Guillaume Rheault
know what the acronym means though... Guillaume From: Scott Hammons Sent: Wed 05/16/07 8:39 PM To: arslist@ARSLIST.ORG Subject: Re: BMC ITSM vs. Tivoli? ** Emad, Thank you for the clarification. I was just passing on the information that I know at this time. It appears that IBM

Re: BMC ITSM vs. Tivoli?

2007-05-17 Thread Emad Zaky
@ARSLIST.ORG *Subject:* Re: BMC ITSM vs. Tivoli? ** I am sorry Scott, The Asset part in Maximo is good, since that's what Maximo was originally built for The rest of Maximo's ITSM still needs to evolve in a lot of aspects to compete with Remedy as well as other well established ITSM apps... On 5/16

Re: BMC ITSM vs. Tivoli?

2007-05-16 Thread Scott Hammons
@ARSLIST.ORG Subject: Re: BMC ITSM vs. Tivoli? ** I am sorry Scott, The Asset part in Maximo is good, since that's what Maximo was originally built for The rest of Maximo's ITSM still needs to evolve in a lot of aspects to compete with Remedy as well as other well established ITSM apps

BMC ITSM vs. Tivoli?

2007-05-16 Thread Anderson, Douglas W.
Hello ARSList Wizard-folk, One of my co-workers has become enmeshed in a comparative analysis of BMC Remedy ITSM and IBM Tivoli ITSM. His group was all set to go with the ARS-version 7-based Incident, Problem, CMDB, Knowledge canned applications when someone asked, What about Tivoli? I am

Re: BMC ITSM vs. Tivoli?

2007-05-16 Thread Rick Cook
PROTECTED] On Behalf Of Anderson, Douglas W. Sent: Wednesday, May 16, 2007 8:01 AM To: arslist@ARSLIST.ORG Subject: BMC ITSM vs. Tivoli? ** Hello ARSList Wizard-folk, One of my co-workers has become enmeshed in a comparative analysis of BMC Remedy ITSM and IBM Tivoli ITSM. His group was all

Re: BMC ITSM vs. Tivoli?

2007-05-16 Thread William Rentfrow
Sent: Wednesday, May 16, 2007 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: BMC ITSM vs. Tivoli? ** Doug, have your people look at the Forrester Wave pdf (which you can get from BMC's web site) that compares Service Desk platforms. The Tivoli suite isn't in there, but about a dozen other

Re: BMC ITSM vs. Tivoli?

2007-05-16 Thread Scott Hammons
PROTECTED] From: Action Request System discussion list(ARSList) on behalf of William Rentfrow Sent: Wed 5/16/2007 15:03 To: arslist@ARSLIST.ORG Subject: Re: BMC ITSM vs. Tivoli? ** Tivoli ITSM = IBM Tivoli Storage Manager. This is not a ITSM type product

Re: BMC ITSM vs. Tivoli?

2007-05-16 Thread Emad Zaky
PROTECTED] -- *From:* Action Request System discussion list(ARSList) on behalf of William Rentfrow *Sent:* Wed 5/16/2007 15:03 *To:* arslist@ARSLIST.ORG *Subject:* Re: BMC ITSM vs. Tivoli? ** Tivoli ITSM = IBM Tivoli Storage Manager. This is not a ITSM type product