; > than the previous. If the previous Request ID was abandoned there will be a
> > gap.
> >
> >
> >
> > Roger
> >
> >
> >
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > [EMAIL PROTECTED] *On Behalf Of *Rick Cook
list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Wednesday, March 05, 2008 1:54 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Control over Request ID
>
>
>
> ** You are correct, Thomas, except that ITSM 7 doesn't use Entry IDs on
> th
2008 1:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Control over Request ID
** You are correct, Thomas, except that ITSM 7 doesn't use Entry IDs on the
Help Desk form the way we're used to. I've seen this happen myself.
Technically, every Entry ID is represented by a record, but some
as using ITSM 7.0 -- he just mentioned
> ARS 7.0.01.
>
> --Thomas
>
>
> - Original Message -
> *From:* Rick Cook <[EMAIL PROTECTED]>
> *Newsgroups:* gmane.comp.crm.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Sent:* Wednesday, March 05, 2008 1:54 PM
&g
e?
--Thomas
- Original Message -
From: Rick Cook
Newsgroups: gmane.comp.crm.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 05, 2008 12:38 PM
Subject: Re: Control over Request ID
** Correct. 12346 was allocated, but was then d
omas
>
>
> - Original Message -
> *From:* Rick Cook <[EMAIL PROTECTED]>
> *Newsgroups:* gmane.comp.crm.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Sent:* Wednesday, March 05, 2008 12:38 PM
> *Subject:* Re: Control over Request ID
>
> ** Correct. 12346 was
8 12:38 PM
Subject: Re: Control over Request ID
** Correct. 12346 was allocated, but was then discarded before it became a
viewable Incident.
Rick
On Wed, Mar 5, 2008 at 10:32 AM, Ganga Prasad <[EMAIL PROTECTED]> wrote:
** Neel
Let me be bit more clearer. Lets say I h
nt Value Creation* One Global Network *
> > > Respect
> > > for the Individual * Integrity
> > >
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:[EMAIL PRO
> From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Ganga Prasad
> > Sent: Wednesday, March 05, 2008 10:50 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Control over Request ID
> >
> > **
> > Thanks Rick
ginal Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Ganga Prasad
> Sent: Wednesday, March 05, 2008 10:50 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Control over Request ID
>
> **
> Thanks Rick
> In fact issue
ge-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ganga Prasad
Sent: Wednesday, March 05, 2008 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Control over Request ID
**
Thanks Rick
In fact issue with me is that the request ID generated are not in
sequence
Thanks Rick
In fact issue with me is that the request ID generated are not in sequence.
So can we make the is possible to break the sequence or if broken then make
it in order ?
Thanks and Regards,
Ganga Prasad Pattnaik,
( Remedy Skilled Professional )
On Wed, Mar 5, 2008 at 10:10 PM, Rick Cook <
You can, but should do so carefully. The nextId column in the arschema
table contains the number of the next Request ID for the specified form.
Manipulating that manually is done by resetting the value via SQL command,
which should only be done under specific controlled conditions, which are
liste
Hi All
Do we have any control over the sequence of Request ID ? My understanding is
that this number us generated automatically. Can we control the way it is
getting generated ?
Version 7.0.01
Thanks and Regards,
Ganga Prasad Pattnaik,
( Remedy Skilled Professional )
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