sider the environment before printing this e-mail
Jose Huerta
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03/13/2012 08:45 AM
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Re: ResetKickbackCount" Escalation question out of the
*"Joe Martin D'Souza" *
> Sent by: "Action Request System discussion list(ARSList)" <
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> 03/12/2012 10:36 PM
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nt before printing this e-mail
"Joe Martin D'Souza"
Sent by: "Action Request System discussion list(ARSList)"
03/12/2012 10:36 PM
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Re: ResetKickbackCount" Escalation question out of t
: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: ResetKickbackCount" Escalation question out of the box
escalation seems to be updating every incident older than 31 days
** I think that change a set action to a direct SQL to avoid normal ARS
behavior is a bad practice and you&#
st Modified Date2 field that gets set on
> Modifications only when the user is not AR_ESCALATOR.
>
> Joe
>
> -Original Message- From: John Atherly
> Sent: Monday, March 12, 2012 3:13 PM Newsgroups:
> public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subje
I ran into a similar problem in the past. My solution was to apply this:
http://theremedyforit.com/2012/02/avoid-ar_escalator-in-last-modified-by-field/
Then you can use your modified date as a feed for your reports.
Regard,
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03
n
Modifications only when the user is not AR_ESCALATOR.
Joe
-Original Message-
From: John Atherly
Sent: Monday, March 12, 2012 3:13 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: "HPD:INC:ResetKickbackCount" Escalation question out of
I have a report the looks for all Incidents modified in the last 10 days that
runs and the escalation called HPD:INC:ResetKickbackCount is killing my report
since it modifies all incidents. Does anyone know any thing about kick back.
_
Verson Info:
ARS 7.5 running on Oracle 10g
ITSM 7.6 patch 1
Problem:
There is a escalation called HPD:INC:ResetKickbackCount that has a
qualification:
'Closed Date' < ($TIMESTAMP$ - 2678400)
I.e. - if the closed date is less than 31 days from the current timestamp
(only runs at the 1st
I set up a very robust scheduler application. I made it act a bit
like the Windows Task Scheduler. You can set up a very specific
schedule at which you want something to happen/trigger...every 2nd
Saturday of the month, for instance. It works by calculating when the
first trigger time will be.
$DAY$ >= 8 AND $DAY$ <= 14). This
filter does whatever you wanted the escalation to do.
Good luck,
Dwayne Martin
James Madison University
Original message
>Date: Tue, 3 Feb 2009 12:00:17 -0600
>From: "Pruitt, Christopher J"
>Subject: Escalation question
&g
I have been trying to figure out a way to make an Escalation run on the
Second Saturday of every month. I know you can schedule it to run at
during a specific Hour of the Day, or Day of the Month or even a Week
Day but none of these options allow you to run it on a specific day of
the Month where i
29, 2007 4:03:57 PM
Subject: Re: Escalation question
**
How can I check in the filter to see if the diary field has been updated?
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Opela, Gary L Contr OC-ALC/ITMA
Sent: Monday, January 29, 2007 1
Subject: Re: Escalation question
**
I'm not sure if you can parse through that with an escalation, but you
might consider setting a hidden timestamp field through a filter each
time the diary field is modified, that way your escalation can just look
at that timestamp
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E Jr. CTR USAF
AFRL/SNOD
Sent: Monday, January 29, 2007 10:59 AM
To: arslist@ARSLIST.ORG
Subject: Escalation question
Importance: High
**
Remedy Newby here -
I have an escalation that I want to fire for
field
Cheers
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
- Original Message
From: "Cupp, Michael E Jr. CTR USAF AFRL/SNOD" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, January 29, 2007 11:58:55 AM
Subject: Escalation question
**
R
Mike,
I would create a working date field on the form, and set it to $TIMESTAMP$
every time there is an entry made to the worklog, then with your escalation,
you can check Status = 'Working' and Last Worklog Entry < $TIMESTAMP$ - 129600
Hope this helps.
Rem
Date: Mon, 29 Jan 2007 11:58:55
list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E Jr. CTR USAF
AFRL/SNOD
Sent: Monday, January 29, 2007 10:59 AM
To: arslist@ARSLIST.ORG
Subject: Escalation question
Importance: High
Remedy Newby here -
I have an escalation that I want to fire for all records with a stat
, Michael E Jr. CTR USAF
AFRL/SNOD
Sent: Monday, January 29, 2007 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Escalation question
Importance: High
**
Remedy Newby here -
I have an escalation that I want to fire for all records with a status of
'Working' and that have not had a diary en
Remedy Newby here -
I have an escalation that I want to fire for all records with a status
of 'Working' and that have not had a diary entry posted in the last 36
hours. I want to set the status to Assigned.
How can I compare the most recent diary entry for a ticket's work log
field to the curr
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