HTTP 500 error

2013-08-10 Thread John Baker
Hello If you're seeing this: java.lang.NullPointerException com.remedy.arsys.goat.field.FieldGraph.getFieldGraphKey(Unknown Source) Then I'm afraid it is a product defect. NPEs are runtime exceptions, ie they happen and shouldn't. That's why Java devs put in an if statement. Tomcat

Re: HTTP 500 error

2013-08-08 Thread Jason Miller
If the suggestions LJ made don't work you can try the the steps below. We recently had an issue where one user would get HTTP 500 error no matter what machine they logged in from. It turns out there was something the system did not like about their AR System User Preference record (let us

Re: HTTP 500 error

2013-08-08 Thread Longwing, Lj
gt; > ** ** > > *Danny Herrera* > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj > *Sent:* Thursday, August 08, 2013 9:46 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: HTTP 500 err

Re: HTTP 500 error

2013-08-08 Thread Herrera, Danny
rera From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Longwing, Lj Sent: Thursday, August 08, 2013 8:23 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: HTTP 500 error ** thick client wouldn't be

Re: HTTP 500 error

2013-08-08 Thread Longwing, Lj
> *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj > *Sent:* Thursday, August 08, 2013 8:23 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: HTTP 500 error > > ** ** > > ** > > thick client would

Re: HTTP 500 error

2013-08-08 Thread Herrera, Danny
: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Thursday, August 08, 2013 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: HTTP 500 error ** thick client wouldn't be getting a web 500 error of course because it isn't using the we

Re: HTTP 500 error

2013-08-08 Thread Longwing, Lj
thick client wouldn't be getting a web 500 error of course because it isn't using the web :)so...this is saying that your Web server is getting a null value in an unexpected place. I would start by flushing the Mid-Tier cache, and then the user cache if they continue experiencing issues. On

HTTP 500 error

2013-08-08 Thread Herrera, Danny
This is bugging me, this is happening to only two users right now that I know of on the web interface of the Change Management module. Using the thick client to access this works fine however. Any ideas on why this would be happening? HTTP Status 500 - type Ex